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computer doesn't shutdown cleanly [Solved]

corupt member files references AMD

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#16
BrianDrab

BrianDrab

    Trusted Helper

  • Malware Removal
  • 3,583 posts

Thanks. Please provide the following.

 

Step#1 - Mini Toolbox
1. Please download MiniToolBox, save it to your desktop and run it.
2. Put a check mark in "List Installed Programs" only. Everything else should be unchecked.
3. Click the Go button.
4. Notepad will open with the log once it completes. Post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.


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#17
annmeris

annmeris

    Member

  • Topic Starter
  • Member
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  • 70 posts

Hi Brian,

 

I've attached it. If you need me to post in a reply let me know.

 

Thanks......Ann

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by ann_000 (administrator) on 21-01-2015 at 12:30:34
Running from "C:\Users\ann_000\Desktop"
Microsoft Windows 8.1 Pro  (X64)
Boot Mode: Normal
***************************************************************************


=========================== Installed Programs ============================
7-Zip 4.65 (HKLM-x32\...\7-Zip) (Version:  - )
Add or Remove Adobe Creative Suite 3 Design Premium (HKLM-x32\...\Adobe_498b43b77cac072081a5692bfc52804) (Version: 1.0 - Adobe Systems Incorporated)
Adobe Acrobat 8 Professional (x32 Version: 8.0.0 - Adobe Systems) Hidden
Adobe Anchor Service CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Asset Services CS3 (x32 Version: 3 - Adobe Systems Incorporated) Hidden
Adobe Bridge CS3 (x32 Version: 2 - Adobe Systems Incorporated) Hidden
Adobe Bridge Start Meeting (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe BridgeTalk Plugin CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Camera Raw 4.0 (x32 Version: 4.0 - Adobe Systems Incorporated) Hidden
Adobe CMaps (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color - Photoshop Specific (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color Common Settings (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color EU Extra Settings (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color JA Extra Settings (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color NA Recommended Settings (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Creative Suite 3 Design Premium (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Default Language CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Device Central CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Dreamweaver CS3 (x32 Version: 9 - Adobe Systems Incorporated) Hidden
Adobe ExtendScript Toolkit 2 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Extension Manager CS3 (x32 Version: 1.8 - Adobe Systems Incorporated) Hidden
Adobe Flash CS3 (x32 Version: 9.0 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Flash Player 9 ActiveX (HKLM-x32\...\{BC4F8E84-5E29-49EC-B4E7-E6F9CB50986C}) (Version: 9.0.45.0 - Adobe Systems, Inc.)
Adobe Flash Video Encoder (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Fonts All (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Help Viewer CS3 (x32 Version: 1 - Adobe Systems Incorporated) Hidden
Adobe Illustrator CS3 (x32 Version: 13.0 - Adobe Systems Incorporated) Hidden
Adobe InDesign CS3 (x32 Version: 5.0 - Adobe Systems Incorporated) Hidden
Adobe InDesign CS3 Icon Handler (x32 Version: 5.0 - Adobe Systems Incorporated) Hidden
Adobe Linguistics CS3 (x32 Version: 3.0.0 - Adobe Systems Incorporated) Hidden
Adobe MotionPicture Color Files (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe PDF Library Files (x32 Version: 8.0 - Adobe Systems Incorporated) Hidden
Adobe Photoshop CS3 (x32 Version: 10 - Adobe Systems Incorporated) Hidden
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Adobe Setup (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe SING CS3 (x32 Version: 0.1 - Adobe Systems Incorporated) Hidden
Adobe Stock Photos CS3 (x32 Version: 1.5 - Adobe Systems Incorporated) Hidden
Adobe Type Support (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Update Manager CS3 (x32 Version: 5.1.0 - Adobe Systems Incorporated) Hidden
Adobe Version Cue CS3 Client (x32 Version: 3 - Adobe Systems Incorporated) Hidden
Adobe Version Cue CS3 Server (x32 Version: 3.0 - Adobe Systems Incorporated) Hidden
Adobe WAS CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe WinSoft Linguistics Plugin (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe XMP Panels CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
AHV content for Acrobat and Flash (x32 Version: 1 - Adobe Systems Incorporated) Hidden
Application Verifier x64 External Package (Version: 8.100.26898 - Microsoft) Hidden
Bing Bar (HKLM-x32\...\{3611CA6C-5FCA-4900-A329-6A118123CCFC}) (Version: 7.1.355.0 - Microsoft Corporation)
Creative DRAWings 7 (HKLM-x32\...\{926ACDDD-156E-4251-A842-C2269C6BE024}) (Version: 7.00.8126.2014 - DRAWstitch LTD.)
CyberLink LabelPrint 2.5 (x32 Version: 2.5.5415 - CyberLink Corp.) Hidden
CyberLink Media Suite 10 (x32 Version: 10.0.1.2417 - CyberLink Corp.) Hidden
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.0.2126 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (x32 Version: 10.0.1.2413 - CyberLink Corp.) Hidden
CyberLink PowerDVD 10 (x32 Version: 10.0.4828.52 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell App Launcher for Unifying Software (HKLM\...\Unifying Software Launcher) (Version: 1.00.44 - Logitech)
Dell Digital Delivery (HKLM-x32\...\{BC8233D8-59BA-4D40-92B9-4FDE7452AA8B}) (Version: 3.0.3999.0 - Dell Products, LP)
Dell Product Registration (HKLM-x32\...\{2A0F2CC5-3065-492C-8380-B03AA7106B1A}) (Version: 1.16.1 - Dell Inc.)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 5.13.0.1 - Dell)
Dell Update (HKLM-x32\...\{C87ADBDA-EF36-4A53-B05C-DBCD98D3A2CA}) (Version: 1.4.2000.0 - Dell Inc.)
Dell Wireless Keyboard Software (HKLM-x32\...\{00A73CE4-4595-420A-8E6E-8495EE481584}) (Version: 1.1.0.0 - Dell)
DELLOSD (HKLM-x32\...\{594E7534-5ECB-4FAC-B26F-583B0CFCBCEC}) (Version: 1.00.0006 - DELL)
Designer's Gallery HoopWorks  Version 2.11 (HKLM-x32\...\{FDDF0A13-9693-4F07-8E0B-F0388A95CC4F}_is1) (Version:  - BriTon Leap, Inc.)
Designer's Gallery MasterWorks II (HKLM-x32\...\{EDC3B7A3-EBC0-4372-B2EB-82BA55DD3614}) (Version: 2.1.0.2447 - Pulse Microsystems Ltd)
Designer's Gallery MasterWorks II ClipArt (HKLM-x32\...\{53ACC868-F821-42E3-9CC2-F6145AF84892}) (Version: 1.00.0000 - Pulse)
Designer's Gallery MasterWorks III (HKLM-x32\...\{2E0CE657-466B-4783-B914-497EEBC2C368}) (Version: 2.1.0.2600 - Pulse Microsystems Ltd)
Designer's Gallery StudioPlus (HKLM-x32\...\{5B466707-08E2-4FC3-8FE6-A8C07EB525BC}) (Version:  - )
EmbroideryWorks version EmbroideryWorks 1.135 (HKLM\...\{BEF4525F-4572-4C1A-AF78-FA04FA75E18D}_is1) (Version: EmbroideryWorks 1.135 - BriTon Leap, Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
HP Officejet Pro 8500 A910 Basic Device Software (HKLM\...\{13BE337F-9557-416D-A696-F91A6807B170}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet Pro 8500 A910 Help (HKLM-x32\...\{871B2A9D-0F12-44B3-88C1-E0CB10A232E4}) (Version: 140.0.2.2 - Hewlett Packard)
HP Officejet Pro 8500 A910 Product Improvement Study (HKLM\...\{24E45339-C750-4EAE-8241-BA25A7DABBDD}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Support Solutions Framework (HKLM-x32\...\{E35601C0-BA8E-4F32-919A-C7EF4CA81F67}) (Version: 11.51.0048 - Hewlett-Packard Company)
HP Unified IO (Version: 2.0.0.434 - HP) Hidden
HP Unified IO (x32 Version: 2.0.0.434 - HP) Hidden
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (x32 Version: 1.00.0001 - Microsoft) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.25.1048 - Intel Corporation)
Intel® Management Engine Components (Version: 1.0.0.0 - Intel Corporation) Hidden
Intel® Management Engine Components (Version: 10.0.25.1048 - Intel Corporation) Hidden
Intel® ME UninstallLegacy (Version: 1.0.1.0 - Intel Corporation) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3960 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.2.1000 - Intel Corporation)
Intel® Rapid Storage Technology (Version: 12.8.2.1000 - Intel Corporation) Hidden
Intel® Smart Connect Technology 4.0 x64 (HKLM\...\{7A5424D3-5FFE-441A-BE12-2E9057387031}) (Version: 4.0.40.2011 - Intel)
Intel® Trusted Connect Service Client (Version: 1.27.757.1 - Intel Corporation) Hidden
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
Java 8 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.25.18 - Oracle Corporation) Hidden
Kits Configuration Installer (x32 Version: 8.100.25984 - Microsoft) Hidden
Lernout & Hauspie TruVoice American English TTS Engine (HKLM-x32\...\tv_enua) (Version:  - )
Logitech Unifying Software 2.10 (HKLM\...\Logitech Unifying) (Version: 2.10.37 - Logitech)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 1.1 (HKLM-x32\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 (x32 Version: 1.1.4322 - Microsoft) Hidden
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (HKLM-x32\...\{D1D37853-0004-3E36-A7AA-74F4EEA35F64}) (Version: 4.5.50930 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 SDK (HKLM-x32\...\{19A5926D-66E1-46FC-854D-163AA10A52D3}) (Version: 4.5.51641 - Microsoft Corporation)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0014-0000-0000-0000000FF1CE}_PROR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional 2007 (HKLM-x32\...\PROR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Professional 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (HKLM-x32\...\{8e70e4e1-06d7-470b-9f74-a51bef21088e}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Movie Maker (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Mozilla Firefox 34.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 34.0.5 (x86 en-US)) (Version: 34.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 34.0.5 - Mozilla)
MSI Development Tools (x32 Version: 8.100.26898 - Microsoft Corporation) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
NETGEAR Genie (HKLM-x32\...\NETGEAR Genie) (Version: 2.3.1.46 - NETGEAR Inc.)
NVIDIA 3D Vision Controller Driver 347.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 347.09 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 347.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 347.09 - NVIDIA Corporation)
NVIDIA Control Panel 347.09 (Version: 347.09 - NVIDIA Corporation) Hidden
NVIDIA GeForce Experience 2.1.5 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1.5 - NVIDIA Corporation)
NVIDIA GeForce Experience Service (Version: 16.18.9 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 347.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 347.09 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.172.1357 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 2.1 - NVIDIA Corporation) Hidden
NVIDIA Optimus Update 16.18.9 (Version: 16.18.9 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.14.0702 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.14.0702 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.14.0702 - NVIDIA Corporation)
NVIDIA ShadowPlay 16.18.9 (Version: 16.18.9 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 16.18.9 (Version: 16.18.9 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 16.18.9 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.27 (Version: 1.2.27 - NVIDIA Corporation) Hidden
PDF Settings (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
PE-DESIGN NEXT (HKLM-x32\...\{041EDAC5-853E-4A10-A0C8-ED0CF7769306}) (Version: 9.30.0000 - Brother Industries, Ltd.)
Photo Gallery (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Qualcomm Atheros Bluetooth Suite (64) (Version: 8.0.1.304 - Qualcomm Atheros Communications) Hidden
Qualcomm Atheros Killer Wireless-N Drivers (Version: 1.0.33.1058 - Qualcomm Atheros) Hidden
Qualcomm Atheros Network Manager (Version: 1.0.33.1058 - Qualcomm Atheros) Hidden
Qualcomm Atheros Performance Suite (HKLM-x32\...\{5CE9A7AE-E2A7-489B-BBF2-451201C4C730}) (Version: 1.0.33.1058 - Qualcomm Atheros)
Quick Zip 5.1 (HKLM-x32\...\{87AF4C0E-D953-424B-8108-3127CA217E6F}) (Version: 5.1.13 - Quick Zip Dev)
QuickBooks Pro 2007 (HKLM-x32\...\{7E545666-F422-45FD-B3DF-C0B99A1A579F}) (Version:  - )
QuickBooks Product Listing Service (HKLM-x32\...\{55584E16-4D70-44EE-93DD-F144E8B7D4B7}) (Version: 2.0.126 - Intuit)
Quicken 2012 (HKLM-x32\...\{0A1E0BDA-5E8F-436d-8BE5-7E97C5CB899D}) (Version: 21.1.7.18 - Intuit)
ReadySHARE Vault (HKLM-x32\...\ReadySHARE Vault) (Version: 3.0 - Genie9)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.28144 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 8.18.621.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7016 - Realtek Semiconductor Corp.)
SDK Debuggers (x32 Version: 8.100.26898 - Microsoft Corporation) Hidden
Seagate Dashboard (HKLM-x32\...\{F1D8690F-06B3-4100-9949-398EA253AC61}) (Version: 3.2.1801.0 - Seagate)
SeaTools for Windows (HKLM-x32\...\SeaTools for Windows) (Version:  - Seagate Technology)
Sentinel Protection Installer 7.6.4 (HKLM-x32\...\{7444785E-886F-4989-A69E-6394E36F3982}) (Version: 7.6.4 - SafeNet, Inc.)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
SHIELD Streaming (Version: 3.1.3000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (Version: 16.18.9 - NVIDIA Corporation) Hidden
Silhouette Studio (HKLM-x32\...\{A99E1F21-4C65-49F8-AC2E-2C43A2857A20}) (Version: 3.3.277 - Silhouette America)
Silicon Laboratories CP210x USB to UART Bridge (Driver Removal) (HKLM-x32\...\SLABCOMM&10C4&EA60) (Version:  - Silicon Laboratories)
Speccy (HKLM\...\Speccy) (Version: 1.27 - Piriform)
SupportSoft Assisted Service (HKLM-x32\...\{5A3F6A80-7913-475E-8B96-477A952CFA43}) (Version: 15 - SupportSoft)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0014-0000-0000-0000000FF1CE}_PROR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_PROR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-0014-0000-0000-0000000FF1CE}_PROR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_PROR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-0014-0000-0000-0000000FF1CE}_PROR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-0014-0000-0000-0000000FF1CE}_PROR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_PROR_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_PROR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_PROR_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{91120000-0014-0000-0000-0000000FF1CE}_PROR_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_PROR_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2920789) 32-Bit Edition (HKLM-x32\...\{91120000-0014-0000-0000-0000000FF1CE}_PROR_{9913305E-D4AC-4D26-B30F-799D529FB282}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{91120000-0014-0000-0000-0000000FF1CE}_PROR_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_PROR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_PROR_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_PROR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_PROR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
WhoCrashed 5.03 (HKLM\...\WhoCrashed_is1) (Version:  - Resplendence Software Projects Sp.)
Windows App Certification Kit Native Components (Version: 8.100.26898 - Microsoft Corporation) Hidden
Windows App Certification Kit x64 (x32 Version: 8.100.26898 - Microsoft Corporation) Hidden
Windows Driver Package - FTDI CDM Driver Package - Bus/D2XX Driver (07/12/2013 2.08.30) (HKLM\...\22CCD58B53472BE3FCAFF05631111C4062959A43) (Version: 07/12/2013 2.08.30 - FTDI)
Windows Driver Package - FTDI CDM Driver Package - VCP Driver (07/12/2013 2.08.30) (HKLM\...\BD00013670D26C16E19F284BF8E15DAF813497C7) (Version: 07/12/2013 2.08.30 - FTDI)
Windows Live Communications Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Software Development Kit (x32 Version: 8.100.26898 - Microsoft Corporation) Hidden
Windows Software Development Kit DirectX x64 Remote (Version: 8.100.25984 - Microsoft Corporation) Hidden
Windows Software Development Kit DirectX x86 Remote (x32 Version: 8.100.25984 - Microsoft Corporation) Hidden
Windows Software Development Kit EULA (x32 Version: 8.100.25984 - Microsoft Corporations) Hidden
Windows Software Development Kit for Windows 8.1 (HKLM-x32\...\{a7602e27-6fa8-4ea3-bf95-f71953fc5b64}) (Version: 8.100.26898 - Microsoft Corporation)
Windows Software Development Kit for Windows Store Apps (x32 Version: 8.100.26898 - Microsoft Corporation) Hidden
Windows Software Development Kit for Windows Store Apps DirectX x64 Remote (Version: 8.100.26898 - Microsoft Corporation) Hidden
Windows Software Development Kit for Windows Store Apps DirectX x86 Remote (x32 Version: 8.100.26898 - Microsoft Corporation) Hidden
Windows Software Development Kit Redistributables (x32 Version: 8.100.26898 - Microsoft Corporation) Hidden
Wings' modular v5.00 (HKLM-x32\...\{C9D36C90-A042-44B8-8FBA-B67424AE79E9}) (Version: 5.00.7314.2012 - Wings Systems Ltd.)
WinRAR 5.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.20.0 - win.rar GmbH)
WPT Redistributables (x32 Version: 8.100.26898 - Microsoft) Hidden
WPTx64 (x32 Version: 8.100.26898 - Microsoft) Hidden

**** End of log ****
 

Attached Files


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#18
BrianDrab

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Perfect. Since you are hard-wired in for your internet let's remove Qualcomm Atheros Performance Suite from Programs/Features.

 

1. Right-click on your Start button and select Programs and Features.

2. Find Qualcomm Atheros Performance Suite and Uninstall it.

3. If asked to reboot, please do.

4. Check Device Manager again and let me know if you see Killer Wireless-N 1202 Network Adapter listed. I suspect you won't.

5. Let's see if your machine will shut down properly now before we re-install anything.

 

 

 

 


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#19
annmeris

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Hi Brian,

 

I've attached a screen shot after I uninstalled it. it's still listed, but now it needs a driver. I went out to Dell's website and looked at the drivers they have listed for my computer. It includes the

Qualcomm........   I'm wondering if I didn't install it correctly. my guess is even if I didn't that wouldn't have caused this. I'll change my power settings to a faster time and will append the results to this.

 

Thanks,

Ann

 

 

It crashed!!!!

Attached Thumbnails

  • devaft.gif

Edited by annmeris, 21 January 2015 - 08:22 PM.

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#20
BrianDrab

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To confirm, after you uninstalled the software then you tried to shut down your machine and it crashed? You didn't re-install any software correct?


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#21
annmeris

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Hi Brian,

As always. If I shut down, everything is fine. It's only when it tries to sleep. The computer turns off and when I turn it on again, I get the same message. Did not shutdown cleanly.
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#22
BrianDrab

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Understood but can you confirm that you uninstalled the software and did not re-install it?? It wasn't clear because you mentioned going out to Dell's website.


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#23
annmeris

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Sorry, just got home out all day. I did not reinstall it.
Thanks, ann
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#24
BrianDrab

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OK, now go in Device Manager and find the item with a caution icon on it and right-click and select Uninstall. Click OK.

 

Now let your computer go to sleep and let me know if it crashes.


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#25
annmeris

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It crashed.
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#26
BrianDrab

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OK, so there should be a new C:\Windows\Memory.dmp around the time of the crash. Can you run it through Windbg and Analyze like you did previously and post the results?


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#27
annmeris

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Hi Brian,

 

I've attached it. LMK what you think. I'm in the US on the west coast. Should be here most of the day to work on this if you're available.

 

Thanks...Ann

Attached Files


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#28
BrianDrab

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Wow, now it's pointing to your Realtek network card. I would like to try the following. Also do you have another machine that can access the internet or is this the only one?

 

1. Download this to your desktop first. It's the Realtek drivers from Dell's website. Since you won't be able to get on the internet once we do this we'll have these drivers we can simply re-install if needed.

2. Right-click on your Start button and select Network Connections.

3. Find the icon that represents your active connection. It will show Connected underneath it and likely be called Local Area Connection.

4. Right-click on this one and choose disable.

 

At this point you won't be able to get on the internet. Let's see if your machine crashes when going to sleep while this is disabled. If it does, please provide the analysis on the memory.dmp file again.

 

Then you can simply reverse the procedure by right-clicking on it and selecting Enable. We won't need to use the file that you downloaded yet but want to keep it as we may need it.

 

Thanks.


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#29
annmeris

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Will do. And yes I have a laptop. I just put it behind me on my desk. (Yes, my office at home, is just like when I worked, it's a cube , after 14 years, I just realized it). Would you rather I download the Realtek drivers to my laptop use a thumb drive to transfer, or doesn't it matter?
Now, before I do this I need confirmation you want me to continue with this, after I tell you the following.
I clicked on the network connection. Only Bluetooth and Ethernet are listed (we removed wireless. When I clicked on properties on the Ethernet it said connected to the Realtek PCIe GBE family controller. One of the checked connection uses the following options is Qualcomm Atheros Bandwith controller. LMK
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#30
BrianDrab

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Easier of you just download the drivers directly to the computer with the issue.

Can you provide a screen shot showing that option checked in Properties?
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