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Laptop Full of infections- ReInstalled Win7 but still slow


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#31
RKinner

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Run VEW again for System errors.  Let's see if we have a new firmware error.

 

Is it still complaining about the power adapter?


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#32
Steviep

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Morning,

No longer anything about the power adapter and here is the VEW log:
Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 25/01/2015 10:52:31

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 25/01/2015 10:48:41
Type: Error Category: 2
Event: 35 Source: Microsoft-Windows-Kernel-Processor-Power
Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Log: 'System' Date/Time: 25/01/2015 00:48:33
Type: Error Category: 2
Event: 35 Source: Microsoft-Windows-Kernel-Processor-Power
Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 25/01/2015 10:49:01
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_MULTI-CARD&REV_1.00#20071114173400000&0#.

Log: 'System' Date/Time: 25/01/2015 01:00:41
Type: Warning Category: 0
Event: 134 Source: Microsoft-Windows-Time-Service
NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on ''. NtpClient will try again in 3473457 minutes and double the reattempt interval thereafter. The error was: The requested name is valid, but no data of the requested type was found. (0x80072AFC)

Log: 'System' Date/Time: 25/01/2015 01:00:40
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 25/01/2015 00:48:58
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_MULTI-CARD&REV_1.00#20071114173400000&0#.

Log: 'System' Date/Time: 25/01/2015 00:48:06
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.
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#33
RKinner

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Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

 

 

 

This is still with us.  

 

See if this makes sense:

 

I was getting the hardware failure and a BSOD as well. To solve this I went into BIOS > Frequency > Voltage Control and enabled both Intel Speed Step and Intel HT Tech and changed CxE Function to C6. That solved it for me. Due to W7's built in pwr manager, if you don't turn these on there will be major issues. It might not be solve all of your problems but it should eliminate the "Performance power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware."

 

 

 

There is a workaround.  You open Control Panel, Power Options and select both "choose when to turn off the display" and "change when the computer sleeps". "turn off the display" = 20 minutes. "put the computer to sleep" = Never.

 

Log: 'System' Date/Time: 25/01/2015 01:00:41
Type: Warning Category: 0
Event: 134 Source: Microsoft-Windows-Time-Service
NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on ''. NtpClient will try again in 3473457 minutes and double the reattempt interval thereafter. The error was: The requested name is valid, but no data of the requested type was found. (0x80072AFC)

 

 

Right click on the clock and select Adjust Date/Time

Make sure you have the correct date, including year, and time.  Then click on Internet Time. Change Settings.  Change the time source (probably time.windows.com) to time.nist.gov then hit 

Update Now.  It usually gives you an error but the last update time does reset.  Does it?

 

It is important that the time be correct or you can't connect securely.

 

 

 

How is it running now?  Does it seem normal?


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#34
Steviep

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Hi, I did the workaround re the power options and have followed the instructions for adjusting time/date, no error message but it did reset the update time. I ran Vew again and got this log:
Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 25/01/2015 19:58:40

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 25/01/2015 19:49:10
Type: Error Category: 2
Event: 35 Source: Microsoft-Windows-Kernel-Processor-Power
Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Log: 'System' Date/Time: 25/01/2015 19:43:53
Type: Error Category: 2
Event: 35 Source: Microsoft-Windows-Kernel-Processor-Power
Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Log: 'System' Date/Time: 25/01/2015 19:38:28
Type: Error Category: 2
Event: 35 Source: Microsoft-Windows-Kernel-Processor-Power
Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Log: 'System' Date/Time: 25/01/2015 10:48:41
Type: Error Category: 2
Event: 35 Source: Microsoft-Windows-Kernel-Processor-Power
Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Log: 'System' Date/Time: 25/01/2015 00:48:33
Type: Error Category: 2
Event: 35 Source: Microsoft-Windows-Kernel-Processor-Power
Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 25/01/2015 19:49:39
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_MULTI-CARD&REV_1.00#20071114173400000&0#.

Log: 'System' Date/Time: 25/01/2015 19:48:45
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name teredo.ipv6.microsoft.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 25/01/2015 19:48:37
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 25/01/2015 19:44:24
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_MULTI-CARD&REV_1.00#20071114173400000&0#.

Log: 'System' Date/Time: 25/01/2015 19:41:40
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 25/01/2015 19:38:49
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_MULTI-CARD&REV_1.00#20071114173400000&0#.

Log: 'System' Date/Time: 25/01/2015 11:51:09
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 25/01/2015 10:49:01
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_MULTI-CARD&REV_1.00#20071114173400000&0#.

Log: 'System' Date/Time: 25/01/2015 01:00:41
Type: Warning Category: 0
Event: 134 Source: Microsoft-Windows-Time-Service
NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on ''. NtpClient will try again in 3473457 minutes and double the reattempt interval thereafter. The error was: The requested name is valid, but no data of the requested type was found. (0x80072AFC)

Log: 'System' Date/Time: 25/01/2015 01:00:40
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 25/01/2015 00:48:58
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_MULTI-CARD&REV_1.00#20071114173400000&0#.

Log: 'System' Date/Time: 25/01/2015 00:48:06
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.


The laptop is certainly a lot quicker than it was at the start of this process, thank you

Edited by Steviep, 25 January 2015 - 01:59 PM.

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#35
RKinner

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I think you can disable IPV6.  It's causing an error and we don't need it.

 

See the Fixit on

 

https://support2.mic...kb/929852/en-us

 

 

You can also Right click on Computer and select Manage then Services and Applications then Services.  Find Windows Driver Foundation - User-mode Driver Framework and right click on it and select Properties.  Change the Startup Type from Manual to Automatic.  OK.

 

That should stop these errors:

 

Log: 'System' Date/Time: 25/01/2015 00:48:58

Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_MULTI-CARD&REV_1.00#20071114173400000&0#.

 

There is nothing we can do for the firmware error.  Just wait for Dell to release a better BIOS which probably won't happen.

 

If it's running normally then I guess we can clean up:

 

 

 
You can uninstall or delete any tools we had you download and their logs. 
 
If we ran Combofix:To uninstall combofix, copy the next line:
 
"%userprofile%\Desktop\combofix.exe" /Uninstall
 
Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.
 
 
 
OTL has a cleanup tab but DO NOT USE IT!.  There are reports that it leaves the PC unbootable.  Instead just delete  OTL.exe and the folder c:\_OTL.
 
To hide hidden files again:
 
Vista or Win7
 
# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the  checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer. 
 
Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  
 
Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions. 
 
Unless you have the latest version of Avast which has its own update checker:  To help keep your programs up-to-date you should download and run the UpdateChecker: 
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it.  Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.
 Seems to work best if Firefox is the default browser.  Windows always hides its icon so you need to unhide it.  Click on the up arrow to the left of the clock.  Then click on Customize.  Maximize the window so you can see all of the options.  Scroll Down and find the File Hippo UpdateChecker and change its Behaviors to Show Icon and Notifications.  OK.  When you reboot you should see the icon.  It will take it a minute to finish checking then it will put up a bubble if you need to update something. Click on the bubble and it should open in your browser.  (Seems to work best if it uses Firefox.  If you do not use Firefox as your default browser then right click on the icon and click on Settings. Then on Results.  Change the Open Results in Default Browser to Custom Browser and then select the line that has Firefox.exe in it.  While there, also check Hide Beta Versions.  OK. )  You will see a list of programs that have updates with green down arrows next to them.  You do not need to download any Beta Versions.  There is an option Settings to Hide Beta Versions.  I do not advise updating Windows Messenger unless you really use it so I right click on the Icon and Customize Results then find Microsoft Messenger and change Show All Releases to Hide All Releases.  OK. 
 
You can also try Secunia PSI http://secunia.com/v...l/download_psi/  Same kind of info.  You don't need both.
If you use Chrome/Firefox/IE then get the AdBlock Plus Add-on.  Go to adblockplus.org with each browser and get the add-on.
 
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox .  Close Chrome/Firefox. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow.
 
Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.com before you open them.
 
Due to a recent rise in the number of Crytolocker infections I am now recommending you install:
 
CryptoPrevent
 
 
The free version does not update on its own so you should check for updated versions once in a while.
 
 
 
If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.
 
Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.
 
Make sure Windows Updates is turned and that it works.  Go to Control panel, Windows Updates and see if it works.  
 
 
My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)
 
Ron

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#36
Steviep

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Thanks for all your help Ron, I really appreciate it
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