[alex.tower]

Hi Nevan,

 

Tonight I will upgrade Java. In the mean time, unfortunately bubbles are back taking control of the computer and making it unusable.

 

Kind regards,

Alex

Edited by alex.tower, 12 February 2015 - 07:13 AM.

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Hello, alex.tower.

I will need a new view on the system.

Step #1
FRST Scan

• Right click FRST64.exe and click Run as administrator. When the tool opens click Yes to disclaimer.
• Make sure that Addition.txt is checked and press the Scan button.
• It will produce two logs - one called FRST.txt and another one called Addition.txt in the same directory the tool is run from.
• Select all (CTRL+A) the content of the logs, copy them (CTRL+C) and paste (CTRL+V) them into your next reply.

 
Step #2
ZOEK scan

• Disable your Antivirus and antimalware programs (click here if you don't know how to do this)
• Download zoek.exe from here.
• Doubleclick zoek.exe to start the program.
• Copy and paste the following script in the code box:
  

  standardsearch;

  NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
• Close any open browsers.
• Click the "Run script" button and wait patiently.
• When finished the logfile will be opened in notepad. If a reboot is needed the logfile will be opened after reboot.
• The zoek-results.log can also be found on your systemdrive (C:\ by default). Please post the logfile in your next comment.

 
Things that should appear in your next post:

• FRST.txt log content
• Addition.txt log content
• Zoek-results.log log content

[Nevan]

Hello, alex.tower.

I will need a new view on the system.

Step #1
FRST Scan

• Right click FRST64.exe and click Run as administrator. When the tool opens click Yes to disclaimer.
• Make sure that Addition.txt is checked and press the Scan button.
• It will produce two logs - one called FRST.txt and another one called Addition.txt in the same directory the tool is run from.
• Select all (CTRL+A) the content of the logs, copy them (CTRL+C) and paste (CTRL+V) them into your next reply.

 
Step #2
ZOEK scan

• Disable your Antivirus and antimalware programs (click here if you don't know how to do this)
• Download zoek.exe from here.
• Doubleclick zoek.exe to start the program.
• Copy and paste the following script in the code box:
  

  standardsearch;

  NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
• Close any open browsers.
• Click the "Run script" button and wait patiently.
• When finished the logfile will be opened in notepad. If a reboot is needed the logfile will be opened after reboot.
• The zoek-results.log can also be found on your systemdrive (C:\ by default). Please post the logfile in your next comment.

 
Things that should appear in your next post:

• FRST.txt log content
• Addition.txt log content
• Zoek-results.log log content

[Dakeyras]

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