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network adapter not working


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#1
rigs

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I have a dell Inspiron 3847 running W8.1/64. My realtek network adapter(Realtek PCIe GBE family controller) quit working. I did a system restore but the problem it's still on. I had a similar problem with my old computer(dell inspiron W7/64)and to resolve the problem, back then, I uninstalled de realtek network adapter then restarted my pc. The adapter then automatically reinstalled itself and problem solved. However, when I tried to do the same thing on W8.1. the uninstall meter kept running for about 25 minutes. If there's one thing I know is that no program uninstallation takes 25 minutes or more. Can somebody give me any suggestions in how to reinstall this adapter or how to fix and get it working again.

 

Thank You


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#2
Aura

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Hi rigs :)

May I ask you how you are trying to uninstall the adapter? Via the Programs Control Panel, or via the Device Manager?
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#3
rigs

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I've only tried using the device manager. should I try another way?................

 

thank you


Edited by rigs, 04 February 2015 - 08:15 PM.

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#4
Aura

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Go in your installed programs list and look for a program starting by Realtek, it'll most likely be called Realtek Network Controller Drivers. Uninstall it, then restart your computer.
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#5
rigs

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thannk you..it worked, I thought that it had to be uninstalled using only the device manager.


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#6
Aura

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No problem rigs :) Your issue have been fixed?
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#7
rigs

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yes, but it's running slow.  my internet plan is 18mbps download but when I run aspeed tester it runs a 7mbps in average.  when before I was gettin at least 16mbps.  plus, when I check the ethernet status on speed it says 10mbps.  before all this I remember seen 100 and not 10.  I don't know maybe I saw it wrong.  I do know that it's alot slower.  I just tested my wifi speed and it's a 16mbps and on status/speed 54.0.  there's someting wrong when wifi is faster than the ethernet card.............any suggestions?

 

thank you


Edited by rigs, 06 February 2015 - 06:37 PM.

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#8
Aura

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Are you currently on the WiFi (wireless network) or wired network (Ethernet cable)?
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#9
rigs

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right now, I'm using the wifi.............


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#10
Aura

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Alright, download and install the following drivers please:

http://downloads.del...0.0.298_A01.EXE

Once done, restart your computer and tell me if you still get the same speeds.
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#11
rigs

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wow, so far so so good.  the running speed is at 20-21mbps,  hopefully it will stay the same from now on.....................

 

thanks!!!


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#12
Aura

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No problem rigs, I'll ask for an update in a few days to see if it's still all good :)
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#13
rigs

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I don't know what's going on with my ethernet adapter

but the problem is back.  my adapter is running at 10mbps, again.  when I try install the driver, you provided, again..  I get a "installation failed" message.  the wifi still working ok.

 

thank you


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#14
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Did you install any Windows Updates recently?
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#15
rigs

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yes, I have.  I also forgot to tell you that a few times when restarting.  I'd get a screen saying there was a problem and the system was collecting more information.  It also stated if I want more info.  I should look up for Driver power station failure(I think in that order) so, I don't know if this has something to do with my problem.

 

thank you


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