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PC will not download any files


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#1
bree0530

bree0530

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My PC will not download any files to the computer stating that the Virus Scan failed because a virus was detected. This includes files that are known not to have a virus including downloads from the microsoft website itself. I have symantec endpoint protection small business edition and scanning leads to no viruses/malware found. I've tried disabling symantec and stopping the smart firewall with no luck to preventing the download from stopping. Windows defender will also not open. I get the error "windows cannot access the specified device, path, or file. you may not have the appropriate permissions to access them." I am also logged in as the administrator if this helps at all. I've also attempted to turn off the windows firewall and received the message "windows firewall can't change some of your settings. error 0x80070424" It also says firewall is not using the recommended setting but I can't change that. OTL also can't be downloaded to help understand the issue due to this problem. 

 

No specific program says there is a virus. when trying to download in IE it opens the IE downloads file and says "this file contained a virus and has been deleted" In google chrome the bottom bar says "failed-virus scan failed"

 

Any help would be great thank you 


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#2
RKinner

RKinner

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What version of Windows?  32 or 64 bit?  Do you have the Firefox browser?


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