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Intel Rapid Start Tech. Mgr. Stopped Working


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#1
dipaoj

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This is just the latest error message in a string of issues.  Laptop is a Dell XPS Win 7 with both HDD and SSD.  Began with getting pop-ups saying "Intel Rapid Start can't find the drive" (or something similar - the story is a bit vague.)  Then, Chrome browser wouldn't load and Microsoft Office applications and Adobe Premier Elements would open but then close.  Next, we got an error message that Teredo Tunneling driver had a problem (which we were able to repair by uninstalling and rebooting.)  Chkdsk wouldn't run, and now both Windows Explorer and Internet Explorer won't run so that we can't access Control Panel or Device Manager, or connect to the internet to update antivirus.  (Before things got to this point, AVG had found two Trojans.)  And . . . belonging to a teenager . . . the laptop was never backed up.  I fear I'm looking at a clean install.  Any help would be most appreciated.


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#2
Aura

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Hi dipaoj :)

If you bought that laptop "refurbished", the first thing you should had done is to restore it to its factory settings. It would have ensured that you were using a fresh Windows installation with no issues and would had made future troubleshooting way easier. I can try to assist you to troubleshoot all of these issues one by one, but without knowing the real past of that computer, it could be hard. Let me know what you want to do :)
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#3
dipaoj

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Hi Aura, thanks for the quick reply to my post and offer to help.  I've had good experience with Geeks to Go in the past and this was my first place to go for help.

 

The laptop was a new build from Dell bought Oct. '13 with the following specs:

  • XPS 15
  • i7 3rd Gen., 6M cache, 3.2 GHz
  • 8 GB dual channel DDR3 1600 MHz
  • NVIDIA GeForce GT 640M graphics w/ 2 GB GDDR5 VRAM
  • 750 GB SATA HD
  • 32 GB mSATA SSD
  • Win 7 Home Premium 64 bit
  • McAfee Total Protection
  • Malwarebytes (run manually so as not to interfere w/ McAfee)
  • AVG (run manually so as not to interfere w/ McAfee)

Let me know if there's anything else you need at this point.


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#4
Aura

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Is it possible for you to give me the exact model number of that XPS 15? This way I'll grab the exact drivers for it. On top of that, I would like to see your installed programs.

3Al62Pm.pngList Installed Programs
  • Download MiniToolBox and move it to your Desktop;
  • Execute it by double-clicking on it;
  • Check the "List Installed Programs" checkbox;
    dE2KOUZ.png
  • Click on the Go button;
  • Once the scan is complete, a log will open.
    wRKHMXW.png
  • Copy/paste (select the Notepad, press Ctrl + A then Ctrl + C to copy, and Ctrl + V to paste) the content of the output log in your next reply;

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#5
dipaoj

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Sorry for the delayed response - the computer is so unstable that neither IE or Chrome would stay open.  It took several tries even in Safe Mode to get the information.

 

The laptop is an XPS 15 L521x.

 

Here is the logfile:

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Admin (administrator) on 07-02-2015 at 14:50:49
Running from "C:\Users\Admin\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************
 
 
=========================== Installed Programs ============================
Absolute Notifier (HKLM-x32\...\{EBE939ED-4612-45FD-A39E-77AC199C4273}) (Version: 1.4.3.24 - Absolute Software)
Accidental Damage Services Agreement (HKLM-x32\...\{EF85FEF4-EB92-4075-A6D2-5F519BB30A2C}) (Version: 2.0.0 - Dell Inc.)
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.296 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.296 - Adobe Systems Incorporated)
Adobe Photoshop Elements 11 (HKLM-x32\...\Adobe Photoshop Elements 11) (Version: 11.0 - Adobe Systems Incorporated)
Adobe Photoshop Elements 11 (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
Adobe Premiere Elements 11 (HKLM\...\PremElem110) (Version: 11.0 - Adobe Systems Incorporated)
Adobe Premiere Elements 11 (Version: 11.0 - Adobe Systems Incorporated) Hidden
Adobe Reader XI (11.0.10)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Audacity 2.0.5 (HKLM-x32\...\Audacity_is1) (Version: 2.0.5 - Audacity Team)
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5646 - AVG Technologies)
AVG 2015 (Version: 15.0.4281 - AVG Technologies) Hidden
AVG 2015 (Version: 15.0.5646 - AVG Technologies) Hidden
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.3.5.0 - Canon Inc.)
Canon iP2700 series Printer Driver (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_iP2700_series) (Version:  - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 4.18 - Piriform)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 9.4.67 - Dell Inc.)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.67 - Dell Inc.)
Dell Digital Delivery (HKLM-x32\...\{D850CB7E-72BC-4510-BA4F-48932BFAB295}) (Version: 2.9.901.0 - Dell Products, LP)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell System Detect (HKCU\...\9204f5692a8faf3b) (Version: 5.4.0.4 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 16.4.0.4 - Synaptics Incorporated)
DSC/AA Factory Installer (Version: 3.3.6261.27 - PC-Doctor, Inc.) Hidden
Elements 11 Organizer (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
Elgato Game Capture HD (HKLM-x32\...\{D0716EB9-128B-4D3D-8158-5704264108FF}) (Version: 2.10.46.853 - Elgato Systems GmbH)
File Association Helper (HKLM\...\{C168639F-5810-4EC8-B1E8-0251AA8A771C}) (Version: 1.2.225.65451 - WinZip Computing International, LLC)
Game Capture HD v2.3.3.38 (HKLM-x32\...\Game Capture HD v2.3.3.38) (Version: 2.3.3.38 - Elgato Systems)
Game Capture HD60 v2.1.1.3 (HKLM-x32\...\Software_Elgato_Game Capture HD60) (Version: 2.1.1.3 - Elgato Systems)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 40.0.2214.111 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
Install LoJack for Laptops (HKLM-x32\...\{40F4FF7A-B214-4453-B973-080B09CED019}) (Version: 1.0.0.39 - Absolute Software)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.1.1399 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2778 - Intel Corporation)
Intel® Rapid Start Technology (HKLM-x32\...\3D073343-CEEB-4ce7-85AC-A69A7631B5D6) (Version: 1.0.0.1031 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.7.4.1001 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.4.220 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{538B98C3-773F-4F20-9C66-802D104DCBE2}) (Version: 1.23.219.2 - Intel Corporation)
Junk Mail filter update (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
McAfee Online Backup (Version: 2.26.1.386 - McAfee, Inc.) Hidden
McAfee Online Backup (x32 Version:  - McAfee, Inc.) Hidden
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
McAfee SiteAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 3.7.140 - McAfee, Inc.)
McAfee Total Protection (HKLM-x32\...\MSC) (Version: 12.8.992 - McAfee, Inc.)
McAfee Virtual Technician (HKLM-x32\...\McAfee Virtual Technician) (Version: 7.5.0.3093 - McAfee, Inc.)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (Version: 2.3.188.0 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2013 - en-us (HKLM\...\HomeStudentRetail - en-us) (Version: 15.0.4675.1003 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Movie Maker (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.3.6261.27 - PC-Doctor, Inc.)
NVIDIA 3D Vision Driver 331.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 331.65 - NVIDIA Corporation)
NVIDIA Control Panel 331.65 (Version: 331.65 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 331.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 331.65 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.133.889 - NVIDIA Corporation) Hidden
NVIDIA Optimus 1.15.2 (Version: 1.15.2 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.13.0325 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.13.0325 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.0325 - NVIDIA Corporation)
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.13.3165 - NVIDIA Corporation) Hidden
NVIDIA Update 1.15.2 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.15.2 - NVIDIA Corporation)
NVIDIA Update Components (Version: 1.15.2 - NVIDIA Corporation) Hidden
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
Photo Gallery (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
PRE11 STI 64Installer (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
PSE11 STI Installer (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.0.224 - Qualcomm Atheros Communications)
Qualcomm Atheros Killer Network Manager (HKLM-x32\...\InstallShield_{DF446558-ADF7-4884-9B2D-281979CCE71F}) (Version: 6.1.0.590 - Qualcomm Atheros)
Qualcomm Atheros Killer Network Manager (Version: 6.1.0.590 - Qualcomm Atheros) Hidden
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.15.017 - Dell Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6606 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.28094 - Realtek Semiconductor Corp.)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
ST Microelectronics 3 Axis Digital Accelerometer Solution (HKLM-x32\...\{9C24F411-9CA7-4A8A-91F3-F08A4A38EB31}) (Version: 4.11.0018 - ST Microelectronics)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Communications Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Family Safety (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
WinZip 18.5 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240E3}) (Version: 18.5.11111 - WinZip Computing, S.L. )
 
**** End of log ****

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#6
Aura

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Alright, can you download and install both of these drivers:

http://downloads.del....2.1000_A04.EXE
http://downloads.del....0.1027_A02.EXE

I suggest you to restart your computer after each installation.
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#7
dipaoj

dipaoj

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OK - both files were downloaded and got confirmation that installation was successful.  However, still getting Intel Rapid Start Technology Manager has stopped working message on re-boot, and IE and Windows Explorer are still not working.  Chrome is working, but is buggy, working intermittently.


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#8
Aura

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Let's get some additional information.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List Last 10 Event Viewer Errors;
      uHsnwIz.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#9
dipaoj

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Done!  Here's the log file:

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Admin (administrator) on 07-02-2015 at 16:56:20
Running from "C:\Users\Admin\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
 
 
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/07/2015 04:55:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: mcuicnt.exe, version: 5.9.2.0, time stamp: 0x52309272
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000001
Faulting process id: 0x2288
Faulting application start time: 0xmcuicnt.exe0
Faulting application path: mcuicnt.exe1
Faulting module path: mcuicnt.exe2
Report Id: mcuicnt.exe3
 
Error: (02/07/2015 04:55:41 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Microsoft Windows Search Indexer because of this error.
 
Program: Microsoft Windows Search Indexer
File: 
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: 00000000
Disk type: 0
 
Error: (02/07/2015 04:55:41 PM) (Source: Application Error) (User: )
Description: Faulting application name: SearchIndexer.exe, version: 7.0.7601.17610, time stamp: 0x4dc0d019
Faulting module name: MSSRCH.DLL, version: 7.0.7601.17610, time stamp: 0x4dc0e0c8
Exception code: 0xc0000096
Fault offset: 0x0000000000131338
Faulting process id: 0x1d14
Faulting application start time: 0xSearchIndexer.exe0
Faulting application path: SearchIndexer.exe1
Faulting module path: SearchIndexer.exe2
Report Id: SearchIndexer.exe3
 
Error: (02/07/2015 04:55:20 PM) (Source: Application Error) (User: )
Description: Faulting application name: mcuicnt.exe, version: 5.9.2.0, time stamp: 0x52309272
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000001
Faulting process id: 0x219c
Faulting application start time: 0xmcuicnt.exe0
Faulting application path: mcuicnt.exe1
Faulting module path: mcuicnt.exe2
Report Id: mcuicnt.exe3
 
Error: (02/07/2015 04:55:07 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Microsoft Windows Search Indexer because of this error.
 
Program: Microsoft Windows Search Indexer
File: 
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: 00000000
Disk type: 0
 
Error: (02/07/2015 04:55:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: SearchIndexer.exe, version: 7.0.7601.17610, time stamp: 0x4dc0d019
Faulting module name: MSSRCH.DLL, version: 7.0.7601.17610, time stamp: 0x4dc0e0c8
Exception code: 0xc0000096
Fault offset: 0x0000000000131338
Faulting process id: 0x2008
Faulting application start time: 0xSearchIndexer.exe0
Faulting application path: SearchIndexer.exe1
Faulting module path: SearchIndexer.exe2
Report Id: SearchIndexer.exe3
 
Error: (02/07/2015 04:54:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: mcuicnt.exe, version: 5.9.2.0, time stamp: 0x52309272
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000001
Faulting process id: 0x22cc
Faulting application start time: 0xmcuicnt.exe0
Faulting application path: mcuicnt.exe1
Faulting module path: mcuicnt.exe2
Report Id: mcuicnt.exe3
 
Error: (02/07/2015 04:54:36 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Microsoft Windows Search Indexer because of this error.
 
Program: Microsoft Windows Search Indexer
File: 
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: 00000000
Disk type: 0
 
Error: (02/07/2015 04:54:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: SearchIndexer.exe, version: 7.0.7601.17610, time stamp: 0x4dc0d019
Faulting module name: MSSRCH.DLL, version: 7.0.7601.17610, time stamp: 0x4dc0e0c8
Exception code: 0xc0000096
Fault offset: 0x0000000000131338
Faulting process id: 0x2218
Faulting application start time: 0xSearchIndexer.exe0
Faulting application path: SearchIndexer.exe1
Faulting module path: SearchIndexer.exe2
Report Id: SearchIndexer.exe3
 
Error: (02/07/2015 04:54:18 PM) (Source: Application Error) (User: )
Description: Faulting application name: mcuicnt.exe, version: 5.9.2.0, time stamp: 0x52309272
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000001
Faulting process id: 0xfd8
Faulting application start time: 0xmcuicnt.exe0
Faulting application path: mcuicnt.exe1
Faulting module path: mcuicnt.exe2
Report Id: mcuicnt.exe3
 
 
System errors:
=============
Error: (02/07/2015 04:55:41 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 33 time(s).
 
Error: (02/07/2015 04:55:07 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 32 time(s).
 
Error: (02/07/2015 04:54:37 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 31 time(s).
 
Error: (02/07/2015 04:54:27 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005
 
Error: (02/07/2015 04:54:06 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 30 time(s).
 
Error: (02/07/2015 04:54:06 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005
 
Error: (02/07/2015 04:54:00 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 29 time(s).
 
Error: (02/07/2015 04:53:59 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 28 time(s).
 
Error: (02/07/2015 04:53:41 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 27 time(s).
 
Error: (02/07/2015 04:53:02 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 26 time(s).
 
 
Microsoft Office Sessions:
=========================
Error: (02/07/2015 04:55:52 PM) (Source: Application Error)(User: )
Description: mcuicnt.exe5.9.2.052309272unknown0.0.0.000000000c00000050000000000000001228801d04320d6e23eefC:\Program Files\Common Files\McAfee\Platform\mcuicnt.exeunknown14c0c6b5-af14-11e4-841c-70188b54e20a
 
Error: (02/07/2015 04:55:41 PM) (Source: Application Error)(User: )
Description: Microsoft Windows Search Indexer000000000
 
Error: (02/07/2015 04:55:41 PM) (Source: Application Error)(User: )
Description: SearchIndexer.exe7.0.7601.176104dc0d019MSSRCH.DLL7.0.7601.176104dc0e0c8c000009600000000001313381d1401d04320d08617edC:\Windows\system32\SearchIndexer.exeC:\Windows\system32\MSSRCH.DLL0e58b8d2-af14-11e4-841c-70188b54e20a
 
Error: (02/07/2015 04:55:20 PM) (Source: Application Error)(User: )
Description: mcuicnt.exe5.9.2.052309272unknown0.0.0.000000000c00000050000000000000001219c01d04320c4541ed2C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exeunknown02367736-af14-11e4-841c-70188b54e20a
 
Error: (02/07/2015 04:55:07 PM) (Source: Application Error)(User: )
Description: Microsoft Windows Search Indexer000000000
 
Error: (02/07/2015 04:55:07 PM) (Source: Application Error)(User: )
Description: SearchIndexer.exe7.0.7601.176104dc0d019MSSRCH.DLL7.0.7601.176104dc0e0c8c00000960000000000131338200801d04320bc49687bC:\Windows\system32\SearchIndexer.exeC:\Windows\system32\MSSRCH.DLLfa3de969-af13-11e4-841c-70188b54e20a
 
Error: (02/07/2015 04:54:49 PM) (Source: Application Error)(User: )
Description: mcuicnt.exe5.9.2.052309272unknown0.0.0.000000000c0000005000000000000000122cc01d04320b1c8911eC:\Program Files\Common Files\McAfee\Platform\mcuicnt.exeunknownefb1aca4-af13-11e4-841c-70188b54e20a
 
Error: (02/07/2015 04:54:36 PM) (Source: Application Error)(User: )
Description: Microsoft Windows Search Indexer000000000
 
Error: (02/07/2015 04:54:36 PM) (Source: Application Error)(User: )
Description: SearchIndexer.exe7.0.7601.176104dc0d019MSSRCH.DLL7.0.7601.176104dc0e0c8c00000960000000000131338221801d04320aa209dabC:\Windows\system32\SearchIndexer.exeC:\Windows\system32\MSSRCH.DLLe7fa3c4d-af13-11e4-841c-70188b54e20a
 
Error: (02/07/2015 04:54:18 PM) (Source: Application Error)(User: )
Description: mcuicnt.exe5.9.2.052309272unknown0.0.0.000000000c00000050000000000000001fd801d043209f3cd409C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exeunknowndd1d5095-af13-11e4-841c-70188b54e20a
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-11-13 17:33:46.724
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\mcafee\vscore\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-13 17:33:46.724
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\mcafee\vscore\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-13 17:33:46.724
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\mcafee\vscore\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-09 16:17:35.002
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\mcafee\vscore\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-09 16:17:34.986
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\mcafee\vscore\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-09 16:17:34.986
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\mcafee\vscore\VSCore\mfeelamk.sys because the set of per-page image hashes could not be found on the system.
 
 
**** End of log ****

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#10
Aura

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There's a lot of errors on the drive from what I can see, the HDD could be failing. Let's check.

Follow the instructions in the link below to download and install CrystalDiskInfo:

http://www.howtogeek...drive-is-dying/

Warning: Be sure to opt out Snap.do and any other bundled programs! Once done, let CrystalDiskInfo initialize and once all the information are properly displayed, take a screenshot of the window and post it here.

How to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:
  • Press on the Win Key + R to open the Run box;
  • Enter SnippingTool and press on Enter;
  • The Snipping Tool will open, asking you to choose the area to take in the screenshot;
  • Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
  • Once done, release the left button to take the screenshot;
  • In the editing window, click on the File menu then Save As;
  • Save the screenshot in a folder that you can access easily;
  • Once done, attach that screenshot to your next reply;

Edited by Aura, 07 February 2015 - 04:28 PM.

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#11
dipaoj

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The link http://www.howtogeek...drive-is-dying/ keeps taking me to the Geeks to Go home page.  I looked around the site for the program but don't see it.  Could the link be bad?


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#12
Aura

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Oups my bad, here's the link:

http://www.howtogeek...drive-is-dying/
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#13
dipaoj

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Problems on top of problems: As soon as the window opens, Chrome stops working and closes.  With IE not working, not sure what to do.  I even tried copying the link to a new tab and window and typing it in manually, to no avail.


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#14
Aura

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Are you able to download and execute it in Safe Mode with Networking?
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#15
dipaoj

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Trying that now - thought of it after my last post.


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