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my cresta ctp989rx wont factory reset and google play does not work

cresta factory reset not work cresta tablet

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Hi there,


i have had a cresta ctp989rx tablet for about 6 month now, for some reason i can not factory reset it, everytime i press the reset butten it does nothing, also google play store does not respond when i tap on it. Can anyone help me i wanna sell the tablet but need to sort it out first.


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