Hi and hello, it's been awhile since I've been here but I was hoping someone could help me. I've been using Synovel Spicebird as my email program for 3 or 4 years and no problems, works great and I'm happy with it. I know it's no longer supported but that hasn't been a problem. Tonight I accidentally deleted it, dumb move. I did a system restore and it shows on my program list but I go to open it and nothing happens. Same thing when I click my desktop icon. Other programs that I deleted came back and I can open them. Is it gone forever? Since this happened every time I log on I get this message "object reference not set to an instance of an object" right above it, it also says "Another instance is running" Can anyone help me with this? I'd love to get those emails back. Thanks
After system restore a deleted email program is back (Resolved)
#1
Posted 12 February 2015 - 12:31 AM
#2
Posted 12 February 2015 - 07:29 AM
It seems like the installation got corrupted by the system restore. Do you still have the original installer of the program? If so, you could simply reinstall it. Or if you try to uninstall the program, does it offers a Repair option?
#3
Posted 12 February 2015 - 09:15 AM
I don't have the original installer and can't recall where I originally downloaded it from but I just tried to redownload it from Cnet and I kept getting a message that it crashed. And there is no repair option on Uninstall?
#4
Posted 12 February 2015 - 09:19 AM
#5
Posted 12 February 2015 - 09:50 AM
I'm using Windows 7
#6
Posted 12 February 2015 - 09:50 AM
#7
Posted 12 February 2015 - 10:07 AM
C:ProgramFiles(x86)SynovelSpicebird
is this it?
#8
Posted 12 February 2015 - 10:08 AM
How to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:
- Press on the Win Key + R to open the Run box;
- Enter SnippingTool and press on Enter;
- The Snipping Tool will open, asking you to choose the area to take in the screenshot;
- Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
- Once done, release the left button to take the screenshot;
- In the editing window, click on the File menu then Save As;
- Save the screenshot in a folder that you can access easily;
- Once done, attach that screenshot to your next reply;
#9
Posted 12 February 2015 - 10:22 AM
Every time I try and open the folder I get this message:
Crash! Bang! Boom!
We're sorry but Spicebird hit an unexpected problem and crashed.
We'll try to restore your tabs and windows when it restarts.
I try and restart it and the same message pops up?
#10
Posted 12 February 2015 - 10:32 AM
MiniToolBox
- Download MiniToolBox and move the executable file to your Desktop;
- Execute MiniToolBox and check the following options:
- Flush DNS;
- Report IE Proxy Settings;
- Reset IE Proxy Settings;
- Report FF Proxy Settings;
- Reset FF Proxy Settings;
- List content of Hosts;
- List Last 10 Event Viewer Errors;
- Once this is done, click on Go and wait for the scan to complete;
- Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
#11
Posted 12 February 2015 - 10:40 AM
OK here it is:
MiniToolBox by Farbar Version: 30-11-2014
Ran by Costco (administrator) on 12-02-2015 at 08:37:03
Running from "C:\Users\Costco\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GI98TLQ2"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
========================= Flush DNS: ===================================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
========================= IE Proxy Settings: ==============================
Proxy is not enabled.
No Proxy Server is set.
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= FF Proxy Settings: ==============================
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
========================= Hosts content: =================================
=========================== Installed Programs ============================
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.7.0.1860 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.7.0.1860 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Reader X (10.1.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.10 - Adobe Systems Incorporated)
Agatha Christie - Peril at End House (x32 Version: 2.2.0.95 - WildTangent) Hidden
Avast Internet Security (HKLM-x32\...\Avast) (Version: 10.0.2208 - AVAST Software)
Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bejeweled 3 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bing Rewards Client Installer (x32 Version: 16.0.345.0 - Microsoft Corporation) Hidden
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blasterball 3 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blio (HKLM-x32\...\{9368DDD5-CE7F-4BD7-A83A-F00FABE338EC}) (Version: 2.2.6699 - K-NFB Reading Technology, Inc.)
Bounce Symphony (x32 Version: 2.2.0.95 - WildTangent) Hidden
Brother P-touch Editor 5.1 (HKLM-x32\...\{39270390-A851-4E4B-94A9-D5C468216ED3}) (Version: 5.1.0300 - Brother Industries, Ltd.)
Build-a-lot 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cake Mania (x32 Version: 2.2.0.95 - WildTangent) Hidden
CardRecovery 6.00 (HKLM-x32\...\{88D68A69-D247-466B-90DD-575F6BE16230}_is1) (Version: - WinRecovery Software)
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
CutePDF Writer 3.0 (HKLM\...\CutePDF Writer Installation) (Version: 3.0 - Acro Software Inc.)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Diner Dash 2 Restaurant Rescue (x32 Version: 2.2.0.95 - WildTangent) Hidden
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
Farm Frenzy (x32 Version: 2.2.0.95 - WildTangent) Hidden
FATE - The Traitor Soul (x32 Version: 2.2.0.95 - WildTangent) Hidden
Freemake Video Converter version 3.0.1 (HKLM-x32\...\Freemake Video Converter_is1) (Version: 3.0.1 - Ellora Assets Corporation)
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Auto (Version: 1.0.12935.3667 - Hewlett-Packard Company) Hidden
HP Client Services (Version: 1.1.12938.3539 - Hewlett-Packard) Hidden
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.4 - WildTangent)
HP LinkUp (HKLM-x32\...\{C1AD9241-3ADD-483F-914D-071F3E50855A}) (Version: 2.01.026 - Hewlett-Packard)
HP MediaSmart/TouchSmart Netflix (HKLM-x32\...\{BB760C1D-98F4-4E38-8CC4-3B67329AA981}) (Version: 1.0.6.0 - Hewlett-Packard)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0 - Hewlett-Packard)
HP MovieStore (x32 Version: 1.0.045 - Hewlett-Packard) Hidden
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{210A03F5-B2ED-4947-B27E-516F50CBB292}) (Version: 8.6.4530.3651 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.1.13253.3682 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{7F2A11F4-EAE8-4325-83EC-E3E99F85169E}) (Version: 10.1.1000 - Hewlett-Packard)
HP Update (HKLM-x32\...\{DE77FE3F-A33D-499A-87AD-5FC406617B40}) (Version: 5.002.003.003 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.5.0.0 - Hewlett-Packard)
Hulu Desktop (HKCU\...\HuluDesktop) (Version: 0.9.13 - Hulu LLC)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2291 - Intel Corporation)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3609 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.3609 - CyberLink Corp.) Hidden
LibreOffice 3.4 (HKLM-x32\...\{D64833F8-860D-4216-8EDC-DD08AD68C0B5}) (Version: 3.4.402 - LibreOffice)
LibreOffice 3.4 Help Pack (English) (HKLM-x32\...\{DD4C6EAE-DB02-41AB-BE05-825E09CB77F7}) (Version: 3.4.402 - LibreOffice)
Mah Jong Medley (x32 Version: 2.2.0.95 - WildTangent) Hidden
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Access database engine 2010 (English) (HKLM-x32\...\{90140000-00D1-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Default Manager (x32 Version: 2.2.114.0 - Microsoft Corporation) Hidden
Microsoft Digital Experience (HKLM-x32\...\{2C6C6854-5C37-4717-AFB6-4482DA6796EC}) (Version: 7.80.0170.3505 - Microsoft)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (x32 Version: 3.0.5305.0 - Microsoft Corp.) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery P.I. - Stolen in San Francisco (x32 Version: 2.2.0.95 - WildTangent) Hidden
Namco All-Stars PAC-MAN (x32 Version: 2.2.0.95 - WildTangent) Hidden
PandoraRecovery (Remove Only) (HKLM-x32\...\PandoraRecovery) (Version: - )
Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.95 - WildTangent) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4817 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.4817 - CyberLink Corp.) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6251 - Realtek Semiconductor Corp.)
Recover My Photos (HKLM-x32\...\Recover My Photos_is1) (Version: 4.4.6.1592 - GetData Pty Ltd)
Recovery Manager (x32 Version: 5.5.3621 - CyberLink Corp.) Hidden
Remote Graphics Receiver (HKLM-x32\...\{16FC3056-90C0-4757-8A68-64D8DA846ADA}) (Version: 5.4.5 - Hewlett-Packard)
RoxioNow Player (HKLM-x32\...\{0EDEB615-1A60-425E-8306-0E10519C7B55}) (Version: 1.9.5.103 - RoxioNow)
Samsung ML-2510 Series (HKLM-x32\...\Samsung ML-2510 Series) (Version: - Samsung Electronics CO.,LTD)
Slingo Supreme (x32 Version: 2.2.0.95 - WildTangent) Hidden
Synovel Spicebird (0.4) (HKLM-x32\...\Synovel Spicebird (0.4)) (Version: 0.4 (en-US) - Synovel)
Update Installer for WildTangent Games App (x32 Version: - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.95 - WildTangent) Hidden
Wheel of Fortune 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
WildTangent Games App (HP Games) (x32 Version: 4.0.5.2 - WildTangent) Hidden
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4.9310D8F796442B71068C511E15D70529A702D19D.1) (Version: 4.0.3184 - Zinio LLC)
Zinio Reader 4 (x32 Version: 4.0.3184 - Zinio LLC) Hidden
Zuma Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
**** End of log ****
#12
Posted 12 February 2015 - 11:07 AM
BTW, after I downloaded MiniToolBox and got the log my whole computer froze. I couldn't refresh this page or open a new browser. Even when I tried to restart my computer I got a message that said the Taskhost was holding up all the other programs. I went to my program list to see if MiniToolBox was there so I could delete it and couldn't find it. How do I get rid of it?
#13
Posted 12 February 2015 - 11:23 AM
UPDATE: I restarted my computer and the freezing and delay problem is gone but I'm still getting the message when I first start up that "Another instance is running". What's considered an "instance" and what's the connection to Spicebird?
#14
Posted 12 February 2015 - 11:32 AM
#15
Posted 12 February 2015 - 11:47 AM
Well, I went to task manager and there was nothing related to spicebird listed, so I restarted again and the same msg popped up:
"object reference not set to an instance of an object" right above it, it also says "Another instance is running"
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