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After system restore a deleted email program is back (Resolved)


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#1
moe jr

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Hi and hello, it's been awhile since I've been here but I was hoping someone could help me.  I've been using Synovel Spicebird as my email program for 3 or 4 years and no problems, works great and I'm happy with it.  I know it's no longer supported but that hasn't been a problem.  Tonight I accidentally deleted it, dumb move.  I did a system restore and it shows on my program list but I go to open it and nothing happens.  Same thing when I click my desktop icon.  Other programs that I deleted came back and I can open them.  Is it gone forever?  Since this happened every time I log on I get this message "object reference not set to an instance of an object" right above it, it also says "Another instance is running"  Can anyone help me with this?  I'd love to get those emails back.  Thanks


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#2
Aura

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Hi moe jr :)

It seems like the installation got corrupted by the system restore. Do you still have the original installer of the program? If so, you could simply reinstall it. Or if you try to uninstall the program, does it offers a Repair option?
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#3
moe jr

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I don't have the original installer and can't recall where I originally downloaded it from but I just tried to redownload it from Cnet and I kept getting a message that it crashed.  And there is no repair option on Uninstall?


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#4
Aura

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Alright let's see, what version of Windows are you using? We can try to find the installer .msi of that program and use it to reinstall it, if possible.
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#5
moe jr

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I'm using Windows 7


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#6
Aura

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Alright. Right-click on your program icon and select Properties. Where is located the executable file? In which folder?
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#7
moe jr

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C:ProgramFiles(x86)SynovelSpicebird

 

is this it?


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#8
Aura

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Yes this is it. Can you take a screenshot of the content of that folder and attach it to your next post?
How to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:
  • Press on the Win Key + R to open the Run box;
  • Enter SnippingTool and press on Enter;
  • The Snipping Tool will open, asking you to choose the area to take in the screenshot;
  • Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
  • Once done, release the left button to take the screenshot;
  • In the editing window, click on the File menu then Save As;
  • Save the screenshot in a folder that you can access easily;
  • Once done, attach that screenshot to your next reply;

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#9
moe jr

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Every time I try and open the folder I get this message:

 

Crash! Bang! Boom!

We're sorry but Spicebird hit an unexpected problem and crashed.

We'll try to restore your tabs and windows when it restarts.

 

I try and restart it and the same message pops up?


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#10
Aura

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Hum this is weird, let's see something.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List Last 10 Event Viewer Errors;
      uHsnwIz.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#11
moe jr

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OK here it is:

 

MiniToolBox by Farbar Version: 30-11-2014

Ran by Costco (administrator) on 12-02-2015 at 08:37:03

Running from "C:\Users\Costco\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GI98TLQ2"

Microsoft Windows 7 Home Premium Service Pack 1 (X64)

Boot Mode: Normal

***************************************************************************

 

========================= Flush DNS: ===================================

 

Windows IP Configuration

 

Successfully flushed the DNS Resolver Cache.

 

========================= IE Proxy Settings: ==============================

 

Proxy is not enabled.

No Proxy Server is set.

 

"Reset IE Proxy Settings": IE Proxy Settings were reset.

 

========================= FF Proxy Settings: ==============================

 

 

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

 

========================= Hosts content: =================================

 

 

 

 

 

=========================== Installed Programs ============================

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.7.0.1860 - Adobe Systems Incorporated)

Adobe AIR (x32 Version: 3.7.0.1860 - Adobe Systems Incorporated) Hidden

Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.235 - Adobe Systems Incorporated)

Adobe Reader X (10.1.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.10 - Adobe Systems Incorporated)

Agatha Christie - Peril at End House (x32 Version: 2.2.0.95 - WildTangent) Hidden

Avast Internet Security (HKLM-x32\...\Avast) (Version: 10.0.2208 - AVAST Software)

Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden

Bejeweled 3 (x32 Version: 2.2.0.95 - WildTangent) Hidden

Bing Rewards Client Installer (x32 Version: 16.0.345.0 - Microsoft Corporation) Hidden

Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden

Blasterball 3 (x32 Version: 2.2.0.95 - WildTangent) Hidden

Blio (HKLM-x32\...\{9368DDD5-CE7F-4BD7-A83A-F00FABE338EC}) (Version: 2.2.6699 - K-NFB Reading Technology, Inc.)

Bounce Symphony (x32 Version: 2.2.0.95 - WildTangent) Hidden

Brother P-touch Editor 5.1 (HKLM-x32\...\{39270390-A851-4E4B-94A9-D5C468216ED3}) (Version: 5.1.0300 - Brother Industries, Ltd.)

Build-a-lot 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden

Cake Mania (x32 Version: 2.2.0.95 - WildTangent) Hidden

CardRecovery 6.00 (HKLM-x32\...\{88D68A69-D247-466B-90DD-575F6BE16230}_is1) (Version: - WinRecovery Software)

Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden

CutePDF Writer 3.0 (HKLM\...\CutePDF Writer Installation) (Version: 3.0 - Acro Software Inc.)

D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden

Diner Dash 2 Restaurant Rescue (x32 Version: 2.2.0.95 - WildTangent) Hidden

Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden

Farm Frenzy (x32 Version: 2.2.0.95 - WildTangent) Hidden

FATE - The Traitor Soul (x32 Version: 2.2.0.95 - WildTangent) Hidden

Freemake Video Converter version 3.0.1 (HKLM-x32\...\Freemake Video Converter_is1) (Version: 3.0.1 - Ellora Assets Corporation)

Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden

HP Auto (Version: 1.0.12935.3667 - Hewlett-Packard Company) Hidden

HP Client Services (Version: 1.1.12938.3539 - Hewlett-Packard) Hidden

HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden

HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.4 - WildTangent)

HP LinkUp (HKLM-x32\...\{C1AD9241-3ADD-483F-914D-071F3E50855A}) (Version: 2.01.026 - Hewlett-Packard)

HP MediaSmart/TouchSmart Netflix (HKLM-x32\...\{BB760C1D-98F4-4E38-8CC4-3B67329AA981}) (Version: 1.0.6.0 - Hewlett-Packard)

HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0 - Hewlett-Packard)

HP MovieStore (x32 Version: 1.0.045 - Hewlett-Packard) Hidden

HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)

HP Setup (HKLM-x32\...\{210A03F5-B2ED-4947-B27E-516F50CBB292}) (Version: 8.6.4530.3651 - Hewlett-Packard Company)

HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.1.13253.3682 - Hewlett-Packard Company)

HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)

HP Support Information (HKLM-x32\...\{7F2A11F4-EAE8-4325-83EC-E3E99F85169E}) (Version: 10.1.1000 - Hewlett-Packard)

HP Update (HKLM-x32\...\{DE77FE3F-A33D-499A-87AD-5FC406617B40}) (Version: 5.002.003.003 - Hewlett-Packard)

HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.5.0.0 - Hewlett-Packard)

Hulu Desktop (HKCU\...\HuluDesktop) (Version: 0.9.13 - Hulu LLC)

Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)

Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)

Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2291 - Intel Corporation)

Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3609 - CyberLink Corp.)

LabelPrint (x32 Version: 2.5.3609 - CyberLink Corp.) Hidden

LibreOffice 3.4 (HKLM-x32\...\{D64833F8-860D-4216-8EDC-DD08AD68C0B5}) (Version: 3.4.402 - LibreOffice)

LibreOffice 3.4 Help Pack (English) (HKLM-x32\...\{DD4C6EAE-DB02-41AB-BE05-825E09CB77F7}) (Version: 3.4.402 - LibreOffice)

Mah Jong Medley (x32 Version: 2.2.0.95 - WildTangent) Hidden

Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden

Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)

Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden

Microsoft Access database engine 2010 (English) (HKLM-x32\...\{90140000-00D1-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)

Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden

Microsoft Default Manager (x32 Version: 2.2.114.0 - Microsoft Corporation) Hidden

Microsoft Digital Experience (HKLM-x32\...\{2C6C6854-5C37-4717-AFB6-4482DA6796EC}) (Version: 7.80.0170.3505 - Microsoft)

Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)

Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)

Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden

Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)

Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)

Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)

Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)

Microsoft WSE 3.0 Runtime (x32 Version: 3.0.5305.0 - Microsoft Corp.) Hidden

MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden

MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden

MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)

MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)

Mystery P.I. - Stolen in San Francisco (x32 Version: 2.2.0.95 - WildTangent) Hidden

Namco All-Stars PAC-MAN (x32 Version: 2.2.0.95 - WildTangent) Hidden

PandoraRecovery (Remove Only) (HKLM-x32\...\PandoraRecovery) (Version: - )

Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden

Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.95 - WildTangent) Hidden

PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)

PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)

Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden

Polar Bowler (x32 Version: 2.2.0.95 - WildTangent) Hidden

Polar Golfer (x32 Version: 2.2.0.95 - WildTangent) Hidden

Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4817 - CyberLink Corp.)

Power2Go (x32 Version: 6.1.4817 - CyberLink Corp.) Hidden

Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6251 - Realtek Semiconductor Corp.)

Recover My Photos (HKLM-x32\...\Recover My Photos_is1) (Version: 4.4.6.1592 - GetData Pty Ltd)

Recovery Manager (x32 Version: 5.5.3621 - CyberLink Corp.) Hidden

Remote Graphics Receiver (HKLM-x32\...\{16FC3056-90C0-4757-8A68-64D8DA846ADA}) (Version: 5.4.5 - Hewlett-Packard)

RoxioNow Player (HKLM-x32\...\{0EDEB615-1A60-425E-8306-0E10519C7B55}) (Version: 1.9.5.103 - RoxioNow)

Samsung ML-2510 Series (HKLM-x32\...\Samsung ML-2510 Series) (Version: - Samsung Electronics CO.,LTD)

Slingo Supreme (x32 Version: 2.2.0.95 - WildTangent) Hidden

Synovel Spicebird (0.4) (HKLM-x32\...\Synovel Spicebird (0.4)) (Version: 0.4 (en-US) - Synovel)

Update Installer for WildTangent Games App (x32 Version: - WildTangent) Hidden

Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.95 - WildTangent) Hidden

Wheel of Fortune 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden

WildTangent Games App (HP Games) (x32 Version: 4.0.5.2 - WildTangent) Hidden

Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)

Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden

Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden

Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)

Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden

Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden

Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden

Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden

Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden

Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden

Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Zinio Reader 4 (HKLM-x32\...\ZinioReader4.9310D8F796442B71068C511E15D70529A702D19D.1) (Version: 4.0.3184 - Zinio LLC)

Zinio Reader 4 (x32 Version: 4.0.3184 - Zinio LLC) Hidden

Zuma Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden

 

**** End of log ****


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#12
moe jr

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BTW, after I downloaded MiniToolBox and got the log my whole computer froze.  I couldn't refresh this page or open a new browser.  Even when I tried to restart my computer I got a message that said the Taskhost was holding up all the other programs.  I went to my program list to see if MiniToolBox was there so I could delete it and couldn't find it.  How do I get rid of it?


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#13
moe jr

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UPDATE:  I restarted my computer and the freezing and delay problem is gone but I'm still getting the message when I first start up that "Another instance is running".  What's considered an "instance" and what's the connection to Spicebird?


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#14
Aura

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If you get a message that another instance of Spicebird is running, it's most likely because a process associated with it is already open. You should go in your Task Manager, in the Process tab, then find that process and end it. Then try to start Spicebird.
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#15
moe jr

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Well, I went to task manager and there was nothing related to spicebird listed, so I restarted again and the same msg popped up:

 

 "object reference not set to an instance of an object" right above it, it also says "Another instance is running"


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