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MalwareBytes showed several items... Not sure what it is. [Solved]


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#31
BrianDrab

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Sure, I've had to do this on many machines. I know you say it's not in Installed Updates but follow these instructions and see if you can find it.

 

1. Click Start...Control Panel...Programs and Features.

2. Click the View installed updates link.

3. Right-click your mouse over in a blank area on the right-side of the updates (somewhere to the right of the Installed On column) and choose Group By....(None).

Group.JPG

 

4. Now click on the Installed On column to sort the newest ones to the top. See if you can see the update now. If so, click Uninstall and reboot when prompted.

InstalledOn.JPG

 

 

Let me know if you were able to do this. If you were then after the reboot you need to hide the update so it doesn't install again (until you receive notification that Microsoft has fixed the issue). Instructions for hiding an update are here.


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#32
Waynesworld

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No that did not work.

I even typed in the search area KB3 and nothing starting with KB3.

 

Its weird


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#33
BrianDrab

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You said you were able to see it in View Update History. Can you go back there and right-click on the update and choose Copy Details. Please paste the info in your next post.


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#34
Waynesworld

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If I knew how to do the screenshots I would show you both screens where one has it and the other doesn't.

 

Security Update for Windows Vista for x64-based Systems (KB3013455)

Installation date: ‎2/‎11/‎2015 9:25 AM

Installation status: Successful

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
http://support.micro....com/kb/3013455

Help and Support:
http://support.microsoft.com


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#35
BrianDrab

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No problem. Please do the following.

 

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop. Attached File  fixlist.txt   54bytes   39 downloads
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.


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#36
Waynesworld

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Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 18-02-2015 01
Ran by Wayne at 2015-02-19 08:51:32 Run:4
Running from C:\Users\Wayne\Desktop
Loaded Profiles: Wayne (Available profiles: Wayne)
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
cmd: wmic qfe get hotfixid | findstr /i /c:"KB3013455"
*****************

=========  wmic qfe get hotfixid | findstr /i /c:"KB3013455" =========

========= End of CMD: =========

==== End of Fixlog 08:51:33 ====


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#37
BrianDrab

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That's what I suspected. The update doesn't show it is installed which concurs with what you are seeing. Did you possibly already uninstall it?

 

The good news is Microsoft has a fix available today for this issue. http://support.micro....com/kb/3037639

 

The links aren't quite working yet however.

 

When you go to Windows Update and click "Check for updates", does this update KB3013455 show up as one of them to install?


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#38
Waynesworld

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No, I did not uninstall it.

The first that I knew about it even being an issue was with the email from the software company and then that is when i went to uninstall it and it was not there.

 

I just checked for updates and there are three updates available but none are the update KB3013455.

 

 

Here are the 3 that are available.

 

Update for Windows Vista for x64-based Systems (KB2808679)

Download size: 1.7 MB

You may need to restart your computer for this update to take effect.

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.micro....com/kb/2808679

Help and Support:
http://support.microsoft.com

 

Update for Windows Vista for x64-based Systems (KB3013410)

Download size: 592 KB

You may need to restart your computer for this update to take effect.

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.micro....com/kb/3013410

Help and Support:
http://support.microsoft.com

 

Update for Windows Vista for x64-based Systems (KB3020338)

Download size: 660 KB

You may need to restart your computer for this update to take effect.

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.micro....com/kb/3020388

Help and Support:
http://support.microsoft.com


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#39
BrianDrab

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OK, you may have some corruption we need to fix. Before we do, follow these instructions that I had you do previously. Once you have sorted the Installed On column, scroll down and tell me how many updates installed on 2/11th. It does take a minute or two to populate this list fully so you may need to wait before sorting by the column. Thanks.

 

1. Click Start...Control Panel...Programs and Features.

2. Click the View installed updates link.

3. Right-click your mouse over in a blank area on the right-side of the updates (somewhere to the right of the Installed On column) and choose Group By....(None).

Group.JPG

 

4. Now click on the Installed On column to sort the newest ones to the top. See if you can see the update now. If so, click Uninstall and reboot when prompted.

InstalledOn.JPG


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#40
Waynesworld

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There are 43 updates dated 2/11/2015


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#41
BrianDrab

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OK, download and install the following fix to see if it resolves your issue.

 

http://www.microsoft...s.aspx?id=45679


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#42
Waynesworld

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Ok.. I clicked the link and I was given two options to download listed below. I chose the KB 3013455

 

When it started to download I got a pop up window.

 

Windows Update Standalone Installer

The update does not apply to your system.

 

 

UGH..

 

Windows6.0-KB3013455-x64.msu

1.5 MB

1.5 MB

Windows6.0-KB3037639-x64.msu

1.5 MB

1.5 MB
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#43
BrianDrab

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Hang in there. That all tells me that the system doesn't think the update is installed. So let's install it. Download and install the following. Reboot if prompted.

 

http://www.microsoft...s.aspx?id=45662

 

If it installs successfully. Then re-do the previous step to install the fix.


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#44
Waynesworld

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exact same thing happened with that attempt to install the KB 3013455 file.  This time the file size was 1.2MB , for what thats worth.


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#45
Waynesworld

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Again there were two files listed at the link and i only selecte one

Windows6.0-KB3013455-x86.msu

1.2 MB

1.2 MB

Windows6.0-KB3037639-x86.msu

1.2 MB

1.2 MB
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