[†_Moose_†]

My computer freezes up quite often for what appears to be no reason. At first I thought it was my browser (I use SeaMonkey as my primary browser, and occasionally FireFox). I can be going along just fine, when suddenly my PC freezes up. On the top bar a message appears in quotations which reads as, ("Not Responding"). Also, sometimes, when I am in my Facebook account, my Photobucket site, or any other site, if I try to "browse" to upload or download an image etc, from my pictures, or my documents, that freezes also with the "Not Responding" message. No matter what I do to try and close the page/browser, it won't respond. I have to manually shut the PC down and reboot, and after I do, It runs normally again.....until the next time it happens. Is it a problem with my browser(s)? I have Malwarebytes (pro version), and AVG anti-virus (paid version) and do automatic nightly scans with Malwarebytes and frequent scans with AVG, which turn up no malware, trojans, etc.  Any help or suggestions  would be greatly appreciated! Thank!

 

Note: I have Windows 7 Home Premium (64 bit) OS.

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Hi Moose

Let's see if we can grab the error entries associated with these crashes!

MiniToolBox

• Download MiniToolBox and move the executable file to your Desktop;
• Execute MiniToolBox and check the following options:
  • Flush DNS;
  • Report IE Proxy Settings;
  • Reset IE Proxy Settings;
  • Report FF Proxy Settings;
  • Reset FF Proxy Settings;
  • List content of Hosts;
  • List Installed Programs;
  • List Last 10 Event Viewer Errors;
    
• Once this is done, click on Go and wait for the scan to complete;
• Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

[Aura]

Hi Moose

Let's see if we can grab the error entries associated with these crashes!

MiniToolBox

• Download MiniToolBox and move the executable file to your Desktop;
• Execute MiniToolBox and check the following options:
  • Flush DNS;
  • Report IE Proxy Settings;
  • Reset IE Proxy Settings;
  • Report FF Proxy Settings;
  • Reset FF Proxy Settings;
  • List content of Hosts;
  • List Installed Programs;
  • List Last 10 Event Viewer Errors;
    
• Once this is done, click on Go and wait for the scan to complete;
• Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

[†_Moose_†]

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Ernie (administrator) on 13-02-2015 at 15:18:56
Running from "C:\Users\Ernie\Documents"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================





=========================== Installed Programs ============================
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 1.5.0.7220 - Adobe Systems Inc.) Hidden
Adobe Flash Player 10 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 10.0.32.18 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Advertising Center (x32 Version: 0.0.0.2 - Nero AG) Hidden
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4800 - AVG Technologies)
AVG 2014 (Version: 14.0.4257 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4800 - AVG Technologies) Hidden
AVG Web TuneUp (HKLM-x32\...\AVG Web TuneUp) (Version: 4.0.5.7 - AVG Technologies)
BookWorm Deluxe (HKLM-x32\...\7df462eac537618544fece3b0c1ee483) (Version:  - GameHouse)
CameraHelperMsi (x32 Version: 13.50.854.0 - Logitech) Hidden
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Defraggler (HKLM\...\Defraggler) (Version: 2.18 - Piriform)
eMachines Recovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3005 - Acer Incorporated)
eMachines Registration (HKLM-x32\...\eMachines Registration) (Version: 1.02.3006 - Acer Incorporated)
eMachines ScreenSaver (HKLM-x32\...\eMachines Screensaver) (Version: 1.1.0812 - eMachines Incorporated)
eMachines Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.01.3017 - Acer Incorporated)
EMET 4.1 (HKLM-x32\...\{65BC2BDA-D828-4596-99E4-A8799C45C84C}) (Version: 4.1 - Microsoft Corporation)
erLT (x32 Version: 1.20.138.34 - Logitech, Inc.) Hidden
Freemake Video Converter version 4.1.5 (HKLM-x32\...\Freemake Video Converter_is1) (Version: 4.1.5 - Ellora Assets Corporation)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3002 - Acer Incorporated)
ImagXpress (x32 Version: 7.0.74.0 - Nero AG) Hidden
Junk Mail filter update (x32 Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Logitech Vid (HKLM-x32\...\{4FBCEA31-5D18-4212-9231-DE7CF1BE7DBB}) (Version: 1.70.1044 - Logitech Inc.)
Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.0 - Logitech Inc.)
LWS Facebook (x32 Version: 13.50.854.0 - Logitech) Hidden
LWS Gallery (x32 Version: 13.50.854.0 - Logitech) Hidden
LWS Help_main (x32 Version: 13.50.862.0 - Logitech) Hidden
LWS Launcher (x32 Version: 13.50.859.0 - Logitech) Hidden
LWS Motion Detection (x32 Version: 13.30.1395.0 - Logitech) Hidden
LWS Pictures And Video (x32 Version: 13.50.861.0 - Logitech) Hidden
LWS Twitter (x32 Version: 13.30.1346.0 - Logitech) Hidden
LWS Video Mask Maker (x32 Version: 13.30.1379.0 - Logitech) Hidden
LWS VideoEffects (Version: 13.30.1379.0 - Logitech) Hidden
LWS Webcam Software (x32 Version: 13.31.1038.0 - Logitech) Hidden
LWS WLM Plugin (x32 Version: 1.30.1201.0 - Logitech) Hidden
LWS YouTube Plugin (x32 Version: 13.31.1038.0 - Logitech) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Choice Guard (x32 Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{67E03279-F703-408F-B4BF-46B5FC8D70CD}) (Version: 9.7.0621 - Microsoft Corporation)
MiniTool Power Data Recovery (HKLM-x32\...\MiniTool Power Data Recovery_is1) (Version:  - MiniTool Solution Ltd.)
Moo0 Screenshot 1.14 (HKLM-x32\...\Moo0 ScreenShot) (Version:  - )
Mozilla Firefox 35.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 35.0.1 (x86 en-US)) (Version: 35.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 34.0.5 - Mozilla)
MSVCRT (x32 Version: 14.0.1468.721 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Nero 9 Essentials (HKLM-x32\...\{809d6195-c786-46ba-814e-b02504c1f473}) (Version:  - Nero AG)
Nero ControlCenter (x32 Version: 9.0.0.1 - Nero AG) Hidden
Nero DiscSpeed (x32 Version: 5.4.7.201 - Nero AG) Hidden
Nero DiscSpeed Help (x32 Version: 5.4.4.100 - Nero AG) Hidden
Nero DriveSpeed (x32 Version: 4.4.7.201 - Nero AG) Hidden
Nero DriveSpeed Help (x32 Version: 4.4.4.100 - Nero AG) Hidden
Nero Express Help (x32 Version: 9.4.9.100 - Nero AG) Hidden
Nero InfoTool (x32 Version: 6.4.7.201 - Nero AG) Hidden
Nero InfoTool Help (x32 Version: 6.4.4.100 - Nero AG) Hidden
Nero Installer (x32 Version: 4.4.8.1 - Nero AG) Hidden
Nero Online Upgrade (x32 Version: 1.3.0.0 - Nero AG) Hidden
Nero StartSmart (x32 Version: 9.4.11.209 - Nero AG) Hidden
Nero StartSmart Help (x32 Version: 9.4.11.208 - Nero AG) Hidden
Nero StartSmart OEM (x32 Version: 9.4.10.100 - Nero AG) Hidden
NeroExpress (x32 Version: 9.4.10.505 - Nero AG) Hidden
neroxml (x32 Version: 1.0.0 - Nero AG) Hidden
NVIDIA Control Panel 307.83 (Version: 307.83 - NVIDIA Corporation) Hidden
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.7 - NVIDIA Corporation)
NVIDIA ForceWare Network Access Manager (HKLM-x32\...\InstallShield_{7CFA46E3-CC2F-4355-82AE-6012DC3633FD}) (Version:  - )
NVIDIA ForceWare Network Access Manager (Version: 1.00.7305 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 307.83 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 307.83 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.109.706 - NVIDIA Corporation) Hidden
NVIDIA Update 1.10.8 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.10.8 - NVIDIA Corporation)
NVIDIA Update Components (Version: 1.10.8 - NVIDIA Corporation) Hidden
Online Games Manager v1.30 (HKLM-x32\...\Online Games Manager) (Version: 1.30.14 - Real Networks, Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5898 - Realtek Semiconductor Corp.)
RegSentry 1.3 (HKLM-x32\...\RegSentry) (Version: 1.3 - Batalisk Software)
SeaMonkey 2.32.1 (x86 en-US) (HKLM-x32\...\SeaMonkey 2.32.1 (x86 en-US)) (Version: 2.32.1 - Mozilla)
SumatraPDF (HKLM-x32\...\SumatraPDF) (Version: 2.3.2 - Krzysztof Kowalczyk)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2836939v3) (Version: 3 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2836939v3) (Version: 3 - Microsoft Corporation)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Installer Clean Up (HKLM-x32\...\{121634B0-2F4B-11D3-ADA3-00C04F52DD52}) (Version: 3.00.00.0000 - Microsoft Corporation)
Windows Live Call (x32 Version: 14.0.8064.0206 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 14.0.8064.206 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 14.0.8091.0730 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 14.0.8081.709 - Microsoft Corporation) Hidden
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Live Writer (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden

**** End of log ****
 

[Aura]

Can you re-run the MiniToolBox, but this time, only check List Last 10 Event Viewer Errors and post the log here once again?

[†_Moose_†]

Ok, below is the list you asked for. Thanks!

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Ernie (administrator) on 13-02-2015 at 15:41:12
Running from "C:\Users\Ernie\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/13/2015 00:57:02 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/13/2015 00:57:02 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/13/2015 00:57:01 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/13/2015 00:57:01 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/13/2015 00:56:26 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (02/13/2015 00:56:24 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UCCAPI,processorArchitecture="x86",type="win32",version="2.0.0.0"1".
Dependent Assembly UCCAPI,processorArchitecture="x86",type="win32",version="2.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/13/2015 00:55:06 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (02/12/2015 02:25:28 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/12/2015 02:25:28 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/12/2015 02:25:28 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (02/12/2015 08:14:18 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Error: (02/12/2015 08:04:20 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
itnfd_1_10_0_8

Error: (02/12/2015 08:03:41 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:02:47 PM on ‎2/‎12/‎2015 was unexpected.

Error: (02/12/2015 07:59:56 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Error: (02/12/2015 03:32:50 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
itnfd_1_10_0_8

Error: (02/11/2015 11:02:14 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
itnfd_1_10_0_8

Error: (02/11/2015 11:01:46 PM) (Source: Service Control Manager) (User: )
Description: The Freemake Improver service failed to start due to the following error:
%%1053

Error: (02/11/2015 11:01:46 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Freemake Improver service to connect.

Error: (02/11/2015 11:01:09 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:59:29 PM on ‎2/‎11/‎2015 was unexpected.

Error: (02/11/2015 04:49:35 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.


Microsoft Office Sessions:
=========================

**** End of log ****
 

[Aura]

It looks like you are infected with a malware. Before we continue with this issue, I'll ask you to get cleaned in the malware removal section. Follow the instructions in the preparation guide and post a thread in the Virus, Spyware, Malware Removal section like asked. Once you've been declared clean by the helper that will assist you, post back in this thread.

Good luck