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Windows player and other programs crashing


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#1
x_LUIS_X

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Hello Geeks Im having this problem of windows media player crashing among others programs and Windows Explorer with a video player  like youtube or Facebook but the odd thing is sometimes works fine and open other page and  it crashes, but I use Google Chrome and it works fine youtube facebook.. I thougt it was like a virus or spyware etc. but I came from the cleaning procces with the help of Machiavelli and he thinks is a hardware problem he did not fine any infeccion he found this in a scan

 

Quote

Error detected in index $I30 for file 259130.
Error detected in index $I30 for file 259130.
Error detected in index $I30 for file 259130.
This is what CHKDSK found, so I think your hard drive is damaged.

I would recommend opening a new topic in the correct section of this forum.

 

Thank you for your help and time..
 


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#2
Aura

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Hi LUIS :)

Let's check the SMART status of your hard drive. Follow the instructions in the HowToGeek article below to download and use CrystalDiskInfo.

http://www.howtogeek...drive-is-dying/

Once the tests are ran, take a screenshot of the window and post it here.

How to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:
  • Press on the Win Key + R to open the Run box;
  • Enter SnippingTool and press on Enter;
  • The Snipping Tool will open, asking you to choose the area to take in the screenshot;
  • Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
  • Once done, release the left button to take the screenshot;
  • In the editing window, click on the File menu then Save As;
  • Save the screenshot in a folder that you can access easily;
  • Once done, attach that screenshot to your next reply;

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#3
x_LUIS_X

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Hello Aura thank you for your help

 

 

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#4
Aura

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The hard drive SMART status is good, no problems on that side. Now, rebuild the index by following the instructions in the tutorial below.

http://www.sevenforu...ex-rebuild.html
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#5
x_LUIS_X

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hi Aura I did the Indexing

whats the next step cause I still have the problem...


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#6
Aura

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Did you run CHKDSK /f, or CHKDSK /r with Machia?
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#7
x_LUIS_X

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no I just did the indexing like in the tutorial


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#8
Aura

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Alright, let's run a CHKDSK /r on your drive.

EndqYRa.pngCheck Disk (chkdsk)
Follow the instructions below to run a CHKDSK scan on your Windows partition;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command chkdsk /r (there's a space between "chkdsk" and "/r") and press on Enter;
  • A message will be returned, stating that the drive cannot be locked because it's already in use, and you'll be asked if you want to schedule the scan for the next restart. Enter y and press on Enter;
  • Restart your computer, and the chkdsk scan will be launched automatically;
  • WARNING: Depending on your hard drive (specs, free space, fragmentation, etc.) this scan can be relatively long to complete. Give it all the time it needs to finish. Do not interrupt it for any reason there is, or you might be damaging your drive in the process and make your Windows unbootable. It's suggested to let this scan run overnight or when you leave the house for a few hours (when you go to work for example). If you are running this scan on a laptop, don't forget to leave it plugged in;

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#9
x_LUIS_X

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HI Aura I ran the CHKDSK scan but where can I see the result when I came back it all ready restarted  :upset:

I did not see any result window sorry


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#10
Aura

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You can follow the instructions in the tutorial below to get the results of the CHKDSK scan :)

http://www.sevenforu...viewer-log.html
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#11
CompCav

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Or you can download this program that will get the check disk result and place it on your desktop.

 

Please download ListChkdskResult by SleepyDude to the desktop.

  • Double click on the icon and click Run
  • The log will appear on your desktop as a .txt file and the notepad will open.

Please copy and paste the results in your next reply.


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#12
x_LUIS_X

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hello Aura  here is the  log

 

 

 

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 2/17/2015 11:22:52 PM >------
Category: 0
Computer Name: Desktop-HP
Event Code: 1001
Record Number: 75069
Source Name: Microsoft-Windows-Wininit
Time Written: 02-17-2015 @ 07:58:39
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.                        

CHKDSK is verifying files (stage 1 of 5)...
  306944 file records processed.                                        

File verification completed.
  3247 large file records processed.                                  

  0 bad file records processed.                                    

  0 EA records processed.                                          

  44 reparse records processed.                                     

CHKDSK is verifying indexes (stage 2 of 5)...
  403404 index entries processed.                                       

Index verification completed.
  0 unindexed files scanned.                                       

  0 unindexed files recovered.                                     

CHKDSK is verifying security descriptors (stage 3 of 5)...
  306944 file SDs/SIDs processed.                                       

Cleaning up 251 unused index entries from index $SII of file 0x9.
Cleaning up 251 unused index entries from index $SDH of file 0x9.
Cleaning up 251 unused security descriptors.
Security descriptor verification completed.
  48231 data files processed.                                          

CHKDSK is verifying Usn Journal...
  34388624 USN bytes processed.                                           

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  306928 files processed.                                               

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  232179885 free clusters processed.                                       

Free space verification is complete.
Windows has checked the file system and found no problems.

1451079679 KB total disk space.
521764828 KB in 254193 files.
    139036 KB in 48232 indexes.
         0 KB in bad sectors.
    456275 KB in use by the system.
     65536 KB occupied by the log file.
928719540 KB available on disk.

      4096 bytes in each allocation unit.
362769919 total allocation units on disk.
232179885 allocation units available on disk.

Internal Info:
00 af 04 00 64 9d 04 00 5a f7 07 00 00 00 00 00  ....d...Z.......
e0 5d 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  .]..,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
Category: 0
Computer Name: Desktop-HP
Event Code: 1001
Record Number: 70328
Source Name: Microsoft-Windows-Wininit
Time Written: 01-20-2015 @ 03:00:07
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.                        

CHKDSK is verifying files (stage 1 of 3)...
  306944 file records processed.                                        

File verification completed.
  2631 large file records processed.                                  

  0 bad file records processed.                                    

  0 EA records processed.                                          

  44 reparse records processed.                                     

CHKDSK is verifying indexes (stage 2 of 3)...
  403272 index entries processed.                                       

Index verification completed.
  0 unindexed files scanned.                                       

  0 unindexed files recovered.                                     

CHKDSK is verifying security descriptors (stage 3 of 3)...
  306944 file SDs/SIDs processed.                                       

Cleaning up 407 unused index entries from index $SII of file 0x9.
Cleaning up 407 unused index entries from index $SDH of file 0x9.
Cleaning up 407 unused security descriptors.
Security descriptor verification completed.
  48165 data files processed.                                          

CHKDSK is verifying Usn Journal...
  35931088 USN bytes processed.                                           

Usn Journal verification completed.
Windows has checked the file system and found no problems.

1451079679 KB total disk space.
503077880 KB in 244374 files.
    131776 KB in 48166 indexes.
         0 KB in bad sectors.
    456491 KB in use by the system.
     65536 KB occupied by the log file.
947413532 KB available on disk.

      4096 bytes in each allocation unit.
362769919 total allocation units on disk.
236853383 allocation units available on disk.

Internal Info:
00 af 04 00 c8 76 04 00 f7 a4 07 00 00 00 00 00  .....v..........
58 5d 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  X]..,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
Category: 0
Computer Name: Desktop-HP
Event Code: 26213
Record Number: 70320
Source Name: Chkdsk
Time Written: 01-20-2015 @ 02:45:00
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode.  A volume snapshot was not used. Extra errors and warnings may be reported as the volume may have changed during the chkdsk run. 

Checking file system on C:
The type of the file system is NTFS.
The volume is in use by another process. Chkdsk
might report errors when no corruption is present.
Volume label is OS.

WARNING!  F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
  306944 file records processed.                                        

File verification completed.
  2631 large file records processed.                                  

  0 bad file records processed.                                    

  0 EA records processed.                                          

  44 reparse records processed.                                     

CHKDSK is verifying indexes (stage 2 of 3)...

Error detected in index $I30 for file 259130.
Error detected in index $I30 for file 259130.
The index bitmap $I30 in file 0x3f43a is incorrect.
Error detected in index $I30 for file 259130.
  403272 index entries processed.                                       

Index verification completed.

Errors found.  CHKDSK cannot continue in read-only mode.

-----------------------------------------------------------------------


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#13
Aura

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It looks like there's a real issue with that:

Error detected in index $I30 for file 259130.
Error detected in index $I30 for file 259130.
The index bitmap $I30 in file 0x3f43a is incorrect.
Error detected in index $I30 for file 259130.


Let's try another diagnostic tool.

Please download GSmartControl and save it to your Desktop.
  • Extract gsmartcontrol-0.8.7-win32.zip to a folder, double-click on gsmartcontrol.exe
  • A list of hard drives will appear, single-click each disk to see Drive Information and identify your drive
    note: most machines will only have one or two entries, but an easy way to identify your drive is by its size.
  • Double-click on the hard drive to see detailed Device Information
  • Click on the Attributes tab, do you see any red or pink entries like the ones below? Please list the names in your next reply if there are any.
    info_failing.png
  • Click on the Perform Tests tab
  • Select Extended Self-Test and click Execute
    note: this test can take several hours to run
  • Allow the test to complete, the results will be displayed at the bottom
  • Please post the result of the scan in your next reply
Is there any lines that are highlighted in pink or red after the scan?
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#14
x_LUIS_X

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HI Aura..

I ran the GSmartControl and there is no highlighted lines there all in white

The scan only took like 2 min its that normal or I did it wrong..

 

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Caviar Green (Adv. Format)
Device Model:     WDC WD15EARS-60MVWB0
Serial Number:    WD-WCAZA1665648
LU WWN Device Id: 5 0014ee 2051474cb
Firmware Version: 51.0AB51
User Capacity:    1,500,301,910,016 bytes [1.50 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Wed Feb 18 21:17:52 2015 MST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x85) Offline data collection activity
     was aborted by an interrupting command from host.
     Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
     without error or no self-test has ever
     been run.
Total time to complete Offline
data collection:   (38280) seconds.
Offline data collection
capabilities:     (0x5b) SMART execute Offline immediate.
     Auto Offline data collection on/off support.
     Suspend Offline collection upon new
     command.
     Offline surface scan supported.
     Self-test supported.
     No Conveyance Self-test supported.
     Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
     power-saving mode.
     Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
     General Purpose Logging supported.
Short self-test routine
recommended polling time:   (   2) minutes.
Extended self-test routine
recommended polling time:   ( 369) minutes.
SCT capabilities:         (0x303d) SCT Status supported.
     SCT Error Recovery Control supported.
     SCT Feature Control supported.
     SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   168   166   021    Pre-fail  Always       -       6575
  4 Start_Stop_Count        0x0032   090   090   000    Old_age   Always       -       10563
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002f   200   200   051    Pre-fail  Always       -       0
  9 Power_On_Hours          0x0032   090   090   000    Old_age   Always       -       7499
10 Spin_Retry_Count        0x0033   100   100   051    Pre-fail  Always       -       0
11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
12 Power_Cycle_Count       0x0032   090   090   000    Old_age   Always       -       10437
184 End-to-End_Error        0x0033   100   100   097    Pre-fail  Always       -       0
187 Reported_Uncorrect      0x0032   100   098   000    Old_age   Always       -       2
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   075   055   040    Old_age   Always       -       25 (Min/Max 18/25)
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       85
193 Load_Cycle_Count        0x0032   197   197   000    Old_age   Always       -       10477
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      7499         -
# 2  Extended offline    Interrupted (host reset)      90%         1         -

SMART Selective self-test log data structure revision number 1
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


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#15
Aura

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So the health of the hard drive is fine. No problem on that side. Let's see the programs.

3Al62Pm.pngList Installed Programs
  • Download MiniToolBox and move it to your Desktop;
  • Execute it by double-clicking on it;
  • Check the "List Installed Programs" checkbox;
    dE2KOUZ.png
  • Click on the Go button;
  • Once the scan is complete, a log will open.
    wRKHMXW.png
  • Copy/paste (select the Notepad, press Ctrl + A then Ctrl + C to copy, and Ctrl + V to paste) the content of the output log in your next reply;

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