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My PC is slow and wont load pages. [Solved]


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#31
hammerman25

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Same loading issue on Chrome and mouse issue on IE. I'm up to date.


Edited by hammerman25, 23 February 2015 - 06:13 PM.

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#32
BrianDrab

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OK. Let's take a look at those Browser issues you are having.

 

Can you remove the following programs if you do not use them? Let me know which ones you removed.

 

Skype Click to Call

Yahoo! Messenger

Yahoo! Software Update

Yahoo! Toolbar


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#33
hammerman25

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I removed Skype Click to Call, Yahoo Messenger and Yahoo! Software Update, but I couldn't find the Yahoo! Toolbar to uninstall it.


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#34
BrianDrab

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No problem. Now I know it's not your default browser but let's look at IE first. Please let me know if you have the jittery issues with IE.


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#35
hammerman25

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Yes.


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#36
BrianDrab

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OK. When you click your start button, do you have a magnifying glass in the upper right-corner of the screen?

 

Capture.JPG


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#37
hammerman25

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Yes.


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#38
BrianDrab

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Let's try this.
 
Step#1 - Open IE without add-ons
1. Right-click your start button and you will see a bunch of useful options. Select the Run option.
2. Copy and paste the following into the run box and click OK.
"C:\Program Files\Internet Explorer\iexplore.exe" -extoff
3. Internet Explorer will open up to a page that states "Internet Explorer is currently running without add-ons"
4. Now let's see if you still have the jittery issues with the mouse.


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#39
hammerman25

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I don't know because the pages that were jittery wont open because my Adobe Flash wont run.


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#40
BrianDrab

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OK, that may be good. Go ahead and close IE if not already and do the following.

 

1. Uninstall Adobe Flash Player 16 NPAPI

 

Then do the following

 

 

1. Adobe Flash Player
1. Go to this website using Internet Explorer.
2. Click on the Player Download Center link.
3. You will be brought to the install/update page. Ensure you uncheck any optional offers (unless you want them of course) and then click on Install Now.
Install.JPG
 
4. You may be prompted to run the installer. Go ahead and do this.
5. When it's complete, click Finish. You now have the latest version. You can verify by going back to this website if you feel the need.

6. Now see if IE is jittery. Thanks.
 


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#41
hammerman25

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Sorry I have been out of pocket the last day.

 

I did what you said and IE seems to be much better now.


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#42
BrianDrab

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Now let's work on your main browser Chrome.

 

Step#1 - Re-install Chrome
1. If you have bookmarks, let's save them by exporting them - Export Bookmarks
2. Then I need you to go Google Sync and sign into your account
3. Scroll down until you see the "Stop and Clear" button and click on the button. At the prompt click on "Ok"
4. Now we need to uninstall chrome. Note: When asked about user data or settings you must remove this also so please check the box.
5. Restart the computer and reinstall chrome, You can download The latest version from here - Google Chrome
6. Import your bookmarks back into Chrome
7. Sign back in to your Chrome browser so that your bookmarks sync with your online account.

 

Let me know how it is after this.
 


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#43
hammerman25

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It looks like you have fixed it!


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#44
BrianDrab

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Awesome! In that case if you have no further questions...

 

OK! Well done, your computer is clean again! :thumbsup: Part of our jobs here at G2G is to help you clean your computer. But beyond that and just as important is to provide you with some information to keep you safe and secure on the net as well as to share knowledge. Following is that information.
 
1. Clean Up!
We need to remove all the tools that we used so that should you ever be re-infected, you will download updated versions which may have updated detection logic.
1. Download Delfix from here.
2. Ensure everything is checked.
3. Click Run.
Note: The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.
Note: Delete any  other .bat, .log, .reg, .txt,  and any other files created during this process, and left on the desktop and empty the Recycle Bin.
 

2. Keeping Programs Updated
You need to ensure that any programs installed on your machine are kept current. The bad guys exploit vulnerabilities that are found in older versions of software. A very good piece of software that keeps your programs up-to-date is Secunia Personal Software Inspector (PSI). You can download and install it from here. You can read more information about this free software as well as a video walkthrough from here.
 
3. Antimalware- Preventative

Note: Let's keep Malwarebytes installed as it's a fantastic piece of software. Malwarebytes is an anti-malware software and not an antivirus software so it won't conflict with the Antivirus that you are running. I would recommend that you open up this program, allow it to update and scan your machine at least quarterly...monthly if you can.
 
4. Crypto Warning!!!! - Complete Data Loss can occur!
There are particularly nasty infections out there at the moment that encrypt your data and hold it for ransom. You may read more about this here.
 


  • Download CryptoPrevent free for home use here following the instructions below.
  • Save the file to your desktop from the link above and then open the program by clicking Run when prompted from your browser or by going to the desktop where the file was saved and double-clicking.
  • Accept all the defaults during the install. The last screen of the install has a checkmark in "Launch CryptoPrevent". This is good and will launch the program once you click Finish.
  • You will get a prompt asking if you purchased a Product Key for Automatic Updates. You can answer No.
  • You will then be prompted to learn more about automatic updates or if you want to purchase a key. This is up to you but you don't have to.
  • You will be prompted to click OK to continue and select your protection level. Go ahead and click OK.
  • Click the Apply button to set Default protection.
  • You may get a message stating that Windows Sidebar and Desktop Gadgets are a major security vulnerability and asking you if you want to disable them. If you don't use these features, answer Yes.
  • That's it. The protection is in place.

Note: The free version doesn't provide automatic updates. Periodically, you should open up the program (there is a shortcut on your desktop now) and select the Updates! menu....and select Check for Updates to see if there are any as this infection has serious consequences.
 
UpdatesV7.4.11.JPG
 
  
For more information about computer security and how to protect yourself when on the internet, please read this guide Best Practices for Safe Computing
 
OK, all the best, and stay safe!
 
Items for your next post
1. Contents of the delfix log


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#45
hammerman25

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Here is my Delfix log ~

 

# DelFix v10.8 - Logfile created 27/02/2015 at 10:24:33

# Updated 29/07/2014 by Xplode
# Username : e - STATESECMONITOR
# Operating System : Windows 8.1  (64 bits)
 
~ Activating UAC ... OK
 
~ Removing disinfection tools ...
 
 
~ Creating registry backup ... OK
 
~ Cleaning system restore ...
 
Deleted : RP #3 [End of disinfection | 02/27/2015 12:20:34]
 
New restore point created !
 
~ Resetting system settings ... OK
 
########## - EOF - ##########

Edited by hammerman25, 27 February 2015 - 10:34 AM.

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