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Newly formatted Optiplex 780 with Windows 7 Pro has slow, jerky video


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#1
geno368

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I have a newly formatted Optilplex 780 running a celeron processor @ 2.3 ghz, 32 bit with 4 gb ram

I installed AVG and Malwarebytes on it and sent it to my cousin. He complained that the video was slow so I went to his house and tried some video news clips in Chrome and IE and he was right. Video is very jerky like it was constantly jerking. I went to task manager and it looked pretty normal with a spike in cpu usage every few seconds. What do you think?
Thanks


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#2
Aura

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Hi geno :)

Since you just installed Windows 7 Professional on the computer, did you think about installing the latest graphic card drivers for it?
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#3
geno368

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Thanks for the reply.

I didn't think it would be necessary since the OE system was 7 pro....


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#4
Aura

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If you did a clean installation of Windows, then every drivers might not have been installed. Do you have access to the computer right now?
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#5
iammykyl

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Gday.

If you did a clean installation of Windows, then every drivers might not have been installed.

This is correct, but also, because manufacturers like Dell optimize drivers to suite specific systems, Windows installed drivers may not be the best.

Go to > http://www.dell.com/...lex-780/drivers (ensure this is our model) click on the System Analysis button, then follow any instructions.


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#6
geno368

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thanks for the replies.  I did the analysis and it found 3 downloads...network, chipset and bios.  I will check for latest video driver as well and report back.


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#7
geno368

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after the updates, I went to you tube and still have the jerky video. What should I check now?


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#8
Aura

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Did you end up installing the latest video card drivers or not? Network, Chipset and BIOS aren't graphic-related.
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#9
geno368

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yes and I just got through with a 1 hour memtest 86 with no errors


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#10
Aura

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I would like to see the installed programs.

3Al62Pm.pngList Installed Programs
  • Download MiniToolBox and move it to your Desktop;
  • Execute it by double-clicking on it;
  • Check the "List Installed Programs" checkbox;
    dE2KOUZ.png
  • Click on the Go button;
  • Once the scan is complete, a log will open.
    wRKHMXW.png
  • Copy/paste (select the Notepad, press Ctrl + A then Ctrl + C to copy, and Ctrl + V to paste) the content of the output log in your next reply;

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#11
geno368

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Thanks again;

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Dell (administrator) on 20-02-2015 at 07:42:13
Running from "C:\Users\Dell\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
 
=========================== Installed Programs ============================
Adobe AIR (HKLM\...\Adobe AIR) (Version: 16.0.0.245 - Adobe Systems Incorporated)
Adobe AIR (Version: 16.0.0.245 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Adobe Shockwave Player 12.1 (HKLM\...\Adobe Shockwave Player) (Version: 12.1.6.156 - Adobe Systems, Inc.)
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5646 - AVG Technologies)
AVG 2015 (Version: 15.0.4293 - AVG Technologies) Hidden
AVG 2015 (Version: 15.0.5646 - AVG Technologies) Hidden
Dell ControlPoint System Manager (HKLM\...\{9143F2FA-BF20-4311-8618-4CCF51B1B80C}) (Version: 1.3.00000 - Dell Inc.)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 5.14.0.9 - Dell)
Google Chrome (HKLM\...\Google Chrome) (Version: 40.0.2214.115 - Google Inc.)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
Intel® Graphics Media Accelerator Driver (HKLM\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2869 - Intel Corporation)
Intel® Network Connections Drivers (HKLM\...\PROSet) (Version: 15.2 - Intel)
Intel® Active Management Technology (HKLM\...\MESOL) (Version:  - Intel Corporation)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
NETGEAR WNA1100 N150 Wireless USB Adapter (HKLM\...\{A2AE9709-283B-4B48-AA34-729C070A62FB}) (Version: 1.0.0.133 - NETGEAR)
SoundMAX (HKLM\...\{F0A37341-D692-11D4-A984-009027EC0A9C}) (Version: 6.10.1.7280 - Analog Devices)
swMSM (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TeamViewer 10 (HKLM\...\TeamViewer) (Version: 10.0.38475 - TeamViewer)
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
 
**** End of log ****

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#12
Aura

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I don't see any program that could cause this issue. Did you try disabling AVG and Malwarebytes and see if the issue was the same?
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#13
Fusionbomb

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My guess is that your CPU (processor) is too slow.

Single-core at 2.3 GHz?  I'm surprised it can even run Windows 7, to be honest.  I'm pretty sure you need at least 2.8 GHz to effectively run the OS, not including videos.

If it's a dual-core 2.3 GHz, then disregard my post.


Good luck!


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#14
Aura

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Well, the product have full drivers support for Windows Vista and Windows 7 and is a late 2009 desktop, so I guess that it was made for Vista or 7, but officially, it supports it.
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#15
Fusionbomb

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Indeed, Aura.  I was basing my statement off of this:

 

...running a celeron processor @ 2.3 ghz, 32 bit...  I went to task manager and it looked pretty normal with a spike in cpu usage every few seconds. What do you think?
Thanks


While the PC may support the usage of Windows 7, that wouldn't necessarily mean that it can [optimally] run HD videos in addition to the OS using the built-in GPU, right?

It seems to me the problem in question is playing videos.  If the CPU usage is "spiking" and the videos are "jerky", wouldn't this denote a correlation?

:smashcomp:


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