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Help with virus, malware, reg errors [Solved]

Virus malware registry errors duplicate file overall help

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#91
Nevan

Nevan

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Could you please do the same screenshot as you did here? I'd like to make sure that it really is Internet Explorer 11.


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#92
Jeremy7777

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sorry its side ways IMG_1633.JPG


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#93
Nevan

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Alright, as we've finally done it, could you tell me if you have any other problems with your system that you'd like to mention?
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#94
Jeremy7777

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everything seems to be fine. I want to thank you very much Neven, I hope you make through the training and become certified, the public certainly need your quality help. I rate you 10! if possible I would like to ask one last thing and that would be any tips you have and what kind of maintenance should I perform and how often?


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#95
Nevan

Nevan

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Hello again, Jeremy7777.
 

I want to thank you very much Neven, I hope you make through the training and become certified, the public certainly need your quality help. I rate you 10!

Thank you for your kind words :)
 

I would like to ask one last thing and that would be any tips you have and what kind of maintenance should I perform and how often?

I always post some tips once I'm done with helping someone and there will be no exception this time :)

Good news. Your system looks clean and we can delete the tools that we've used. I've also prepared some tips for you to stay safe in the future.

 
DelFix
Now that your system looks clean, we can clear system restore points and malware removal tools that we've used. To do that, download and run Delfix.
  • Note: Make sure that the following options are checked:
    • Remove disinfection tools
    • Create registry backup
    • Purge system restore
    • Reset System Settings
k0dPuvD.png
After the cleaning is done, DelFix.txt will be opened in Notepad. If it won't, you can find it in C:\ directory. Select all (CTRL+A) the content of the log, copy it (CTRL+C) and paste (CTRL+V) it into your next reply.

Also, delete any other .exe .txt, .bat .reg or .zip files that we used and are remaining and empty the Recycle bin.

 
Uninstalling programs

Go to Start Menu>Control Panel>Programs>Uninstall a program (or Control Panel>Programs and Features if using icon view) and remove ESET Online Scanner v3

 
Preventing Re-Infection

As prevention is better than cure, I have listed some tips for you to stay safe on the internet in the future. Make a good use of them.

 
Adobe products have to always be updated, because they also are being used to infect your computer.
  • If you want to update Adobe Flash Player, visit this site.
  • If you want to update Adobe Reader, visit this site.
  • Warning!: Make sure to uncheck Optional offer box when downloading Adobe products or you will install an adware on your computer.
 
Turning on Automatic Updates is a crucial security measure. Keeping them out-of-date is like begging to get your system infected.
  • Click Start > Control Panel > System and Security > Windows Update
  • Under Windows Update click Turn automatic updating on or off
  • Make sure that your settings are set so that you will receive updates automatically and click OK.
 
Heimdal Free is one of programs that can check for out-of-date programs on your computer. You can get it here.

 
Recommendations for security programs
  • Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is totally free but for real-time protection you will have to pay a small one-time fee.
  • WinPatrol as a robust security monitor, will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes a snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • NoScript is a Firefox add-on that increases safety during surfing online by blocking malicious scripts.
  • Unchecky will help you to avoid adware and PUPs by automatically removing checkmarks for these during installing programs.
  • Web of Trust is an add-on for multiple browsers that warns you before entering websites with bad reputation.
 
Cryptolocker prevention
Cryptolocker is a new ransomware that heavily encrypts your important files. At the moment there are no programs that can decrypt these files. You can read how to protect against it here.

 
For some good tips about how to prevent infection in the future, visit this site.

 
Things that should appear in your next post:
  • Delfix log content

  • 0

#96
Jeremy7777

Jeremy7777

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# DelFix v10.8 -

Logfile created

08/03/2015 at

22:02:57
# Updated

29/07/2014 by

Xplode
# Username :

Bridget - BRIDGET-

PC
# Operating System

: Windows 7 Home

Premium Service

Pack 1 (64 bits)

~ Removing

disinfection tools

...

Deleted : C:\FRST
Deleted : C:

\AdwCleaner
Deleted : C:\Users

\Bridget\Desktop

\Result.txt
Deleted : C:\Users

\Bridget\Downloads

\Addition.txt
Deleted : C:\Users

\Bridget\Downloads

\AdwCleaner.exe
Deleted : C:\Users

\Bridget\Downloads

\CKScanner.exe
Deleted : C:\Users

\Bridget\Downloads

\esetsmartinstaller

_enu.exe
Deleted : C:\Users

\Bridget\Downloads

\FRST.txt
Deleted : C:\Users

\Bridget\Downloads

\JRT.exe
Deleted : C:\Users

\Bridget\Downloads

\MiniToolBox.exe
Deleted : HKLM

\SOFTWARE

\AdwCleaner

~ Creating registry

backup ... OK

~ Cleaning system

restore ...

Deleted : RP #338

[Scheduled

Checkpoint |

01/17/2015

21:44:39]
Deleted : RP #339

[Windows Update |

01/18/2015

08:59:21]
Deleted : RP #340

[Removed AVG PC

TuneUp 2015 |

02/06/2015

01:59:36]
Deleted : RP #341

[Removed AVG PC

TuneUp 2015 (en-US)

| 02/06/2015

02:02:03]
Deleted : RP #342

[Removed Visual

Studio 2012 x86

Redistributables |

02/06/2015

02:07:15]
Deleted : RP #343

[Removed Visual

Studio 2012 x64

Redistributables |

02/06/2015

02:09:12]
Deleted : RP #344

[Removed AVG 2015 |

02/06/2015

02:13:14]
Deleted : RP #345

[Removed AVG 2015 |

02/06/2015

02:15:27]
Deleted : RP #346

[Windows Modules

Installer |

02/06/2015

02:27:59]
Deleted : RP #347

[Windows Update |

02/06/2015

02:46:13]
Deleted : RP #348

[Removed iTunes |

02/06/2015

03:05:36]
Deleted : RP #349

[avast! antivirus

system restore

point | 02/06/2015

03:55:10]
Deleted : RP #350

[Removed Bonjour |

02/06/2015

04:48:38]
Deleted : RP #351

[Removed Skype™

6.11 | 02/06/2015

04:50:30]
Deleted : RP #352

[Removed Skype™

6.11 | 02/06/2015

04:52:55]
Deleted : RP #353

[Removed Quickbooks

Financial Center |

02/06/2015

04:54:37]
Deleted : RP #354

[Removed Windows

Live Sign-in

Assistant |

02/06/2015

05:10:54]
Deleted : RP #355

[Windows Update |

02/11/2015

23:16:34]
Deleted : RP #356

[Windows Update |

02/12/2015

05:38:49]
Deleted : RP #357

[Installed iCloud |

02/13/2015

01:58:57]
Deleted : RP #358

[Windows Backup |

02/13/2015

03:48:16]
Deleted : RP #359

[Removed TOSHIBA

Media Controller |

02/13/2015

05:41:22]
Deleted : RP #360

[Configured TOSHIBA

Face Recognition |

02/13/2015

05:44:42]
Deleted : RP #361

[Removed TOSHIBA

Web Camera

Application |

02/13/2015

05:46:43]
Deleted : RP #362

[Windows Update |

02/13/2015

09:00:28]
Deleted : RP #363

[Microsoft Visual

C++ 2012

Redistributable

(x86) - 11.0.61030

| 02/13/2015

15:24:18]
Deleted : RP #364

[Microsoft Visual

C++ 2012

Redistributable

(x64) - 11.0.61030

| 02/13/2015

15:25:01]
Deleted : RP #365

[Microsoft Visual

C++ 2013

Redistributable

(x86) - 12.0.21005

| 02/13/2015

15:26:21]
Deleted : RP #366

[Microsoft Visual

C++ 2013

Redistributable

(x64) - 12.0.21005

| 02/13/2015

15:27:50]
Deleted : RP #367

[Removed Google

Drive | 02/13/2015

18:48:35]
Deleted : RP #368

[Microsoft Visual

C++ 2012

Redistributable

(x64) - 11.0.61030

| 02/13/2015

23:08:47]
Deleted : RP #369

[Microsoft Visual

C++ 2012

Redistributable

(x86) - 11.0.61030

| 02/13/2015

23:10:07]
Deleted : RP #370

[Windows Update |

02/17/2015

10:31:59]
Deleted : RP #372

[Windows Defender

Checkpoint |

02/17/2015

10:44:48]
Deleted : RP #373

[Installed

QuickTime 7 |

02/19/2015

04:31:16]
Deleted : RP #374

[Software Removal

Tool | 02/20/2015

16:12:43]
Deleted : RP #375

[Installed AppNHost

1.0.5.1 |

02/20/2015

17:14:40]
Deleted : RP #376

[Removed Adobe

Photoshop Lightroom

5.7.1 64-bit. |

02/21/2015

18:10:28]
Deleted : RP #378

[Restore Point

Created by FRST |

02/22/2015

21:23:23]
Deleted : RP #379

[Installed iTunes |

02/24/2015

07:36:59]
Deleted : RP #380

[Installed iCloud |

02/24/2015

08:39:30]
Deleted : RP #381

[Windows Update |

02/24/2015

20:16:46]
Deleted : RP #382

[Windows Update |

02/25/2015

08:07:40]
Deleted : RP #384

[Restore Point

Created by FRST |

02/26/2015

18:29:57]
Deleted : RP #385

[Removed Java™ 6

Update 17 |

02/26/2015

18:58:17]
Deleted : RP #386

[Windows Modules

Installer |

02/27/2015

00:03:30]
Deleted : RP #387

[Installed

Bluetooth Stack for

Windows by Toshiba.

| 02/27/2015

05:16:44]
Deleted : RP #388

[Removed Bluetooth

Stack for Windows

by Toshiba. |

02/27/2015

05:26:28]
Deleted : RP #389

[Installed TOSHIBA

Service Station |

02/27/2015

05:34:11]
Deleted : RP #390

[Windows Update |

02/27/2015

21:00:57]
Deleted : RP #391

[Windows Update |

02/28/2015

09:00:14]
Deleted : RP #392

[Windows Update |

03/01/2015

09:01:16]
Deleted : RP #393

[Windows Update |

03/02/2015

17:45:56]
Deleted : RP #394

[Windows Backup |

03/02/2015

19:27:17]
Deleted : RP #395

[Windows Backup |

03/02/2015

21:18:37]
Deleted : RP #396

[Windows Backup |

03/02/2015

22:48:09]
Deleted : RP #397

[Windows Update |

03/03/2015

15:23:53]
Deleted : RP #398

[Windows Update |

03/04/2015

09:00:49]
Deleted : RP #399

[Removed Microsoft

Office 2010 |

03/04/2015

17:12:11]
Deleted : RP #400

[Removed TOSHIBA

Disc Creator |

03/04/2015

17:14:28]
Deleted : RP #402

[Microsoft

Antimalware

Checkpoint |

03/05/2015

08:12:01]
Deleted : RP #403

[Windows Update |

03/08/2015

00:16:45]
Deleted : RP #404

[avast! antivirus

system restore

point | 03/08/2015

19:52:58]

New restore point

created !

~ Resetting system

settings ... OK

########## - EOF -

##########


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#97
Nevan

Nevan

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Alright, it looks like we're done.

 

Stay safe :wave:


  • 1

#98
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
  • 1






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