Could you please do the same screenshot as you did here? I'd like to make sure that it really is Internet Explorer 11.
Help with virus, malware, reg errors [Solved]
#91
Posted 07 March 2015 - 01:07 PM
#92
Posted 07 March 2015 - 01:20 PM
#93
Posted 07 March 2015 - 06:22 PM
#94
Posted 07 March 2015 - 06:56 PM
everything seems to be fine. I want to thank you very much Neven, I hope you make through the training and become certified, the public certainly need your quality help. I rate you 10! if possible I would like to ask one last thing and that would be any tips you have and what kind of maintenance should I perform and how often?
#95
Posted 08 March 2015 - 01:54 PM
Thank you for your kind wordsI want to thank you very much Neven, I hope you make through the training and become certified, the public certainly need your quality help. I rate you 10!
I always post some tips once I'm done with helping someone and there will be no exception this timeI would like to ask one last thing and that would be any tips you have and what kind of maintenance should I perform and how often?
Good news. Your system looks clean and we can delete the tools that we've used. I've also prepared some tips for you to stay safe in the future.
DelFix
Now that your system looks clean, we can clear system restore points and malware removal tools that we've used. To do that, download and run Delfix.
- Note: Make sure that the following options are checked:
- Remove disinfection tools
- Create registry backup
- Purge system restore
- Reset System Settings
After the cleaning is done, DelFix.txt will be opened in Notepad. If it won't, you can find it in C:\ directory. Select all (CTRL+A) the content of the log, copy it (CTRL+C) and paste (CTRL+V) it into your next reply.
Also, delete any other .exe .txt, .bat .reg or .zip files that we used and are remaining and empty the Recycle bin.
Uninstalling programs
Go to Start Menu>Control Panel>Programs>Uninstall a program (or Control Panel>Programs and Features if using icon view) and remove ESET Online Scanner v3
Preventing Re-Infection
As prevention is better than cure, I have listed some tips for you to stay safe on the internet in the future. Make a good use of them.
Adobe products have to always be updated, because they also are being used to infect your computer.
- If you want to update Adobe Flash Player, visit this site.
- If you want to update Adobe Reader, visit this site.
- Warning!: Make sure to uncheck Optional offer box when downloading Adobe products or you will install an adware on your computer.
Turning on Automatic Updates is a crucial security measure. Keeping them out-of-date is like begging to get your system infected.
- Click Start > Control Panel > System and Security > Windows Update
- Under Windows Update click Turn automatic updating on or off
- Make sure that your settings are set so that you will receive updates automatically and click OK.
Heimdal Free is one of programs that can check for out-of-date programs on your computer. You can get it here.
Recommendations for security programs
- Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is totally free but for real-time protection you will have to pay a small one-time fee.
- WinPatrol as a robust security monitor, will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes a snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
- NoScript is a Firefox add-on that increases safety during surfing online by blocking malicious scripts.
- Unchecky will help you to avoid adware and PUPs by automatically removing checkmarks for these during installing programs.
- Web of Trust is an add-on for multiple browsers that warns you before entering websites with bad reputation.
Cryptolocker prevention
Cryptolocker is a new ransomware that heavily encrypts your important files. At the moment there are no programs that can decrypt these files. You can read how to protect against it here.
For some good tips about how to prevent infection in the future, visit this site.
Things that should appear in your next post:
- Delfix log content
#96
Posted 08 March 2015 - 09:20 PM
# DelFix v10.8 -
Logfile created
08/03/2015 at
22:02:57
# Updated
29/07/2014 by
Xplode
# Username :
Bridget - BRIDGET-
PC
# Operating System
: Windows 7 Home
Premium Service
Pack 1 (64 bits)
~ Removing
disinfection tools
...
Deleted : C:\FRST
Deleted : C:
\AdwCleaner
Deleted : C:\Users
\Bridget\Desktop
\Result.txt
Deleted : C:\Users
\Bridget\Downloads
\Addition.txt
Deleted : C:\Users
\Bridget\Downloads
\AdwCleaner.exe
Deleted : C:\Users
\Bridget\Downloads
\CKScanner.exe
Deleted : C:\Users
\Bridget\Downloads
\esetsmartinstaller
_enu.exe
Deleted : C:\Users
\Bridget\Downloads
\FRST.txt
Deleted : C:\Users
\Bridget\Downloads
\JRT.exe
Deleted : C:\Users
\Bridget\Downloads
\MiniToolBox.exe
Deleted : HKLM
\SOFTWARE
\AdwCleaner
~ Creating registry
backup ... OK
~ Cleaning system
restore ...
Deleted : RP #338
[Scheduled
Checkpoint |
01/17/2015
21:44:39]
Deleted : RP #339
[Windows Update |
01/18/2015
08:59:21]
Deleted : RP #340
[Removed AVG PC
TuneUp 2015 |
02/06/2015
01:59:36]
Deleted : RP #341
[Removed AVG PC
TuneUp 2015 (en-US)
| 02/06/2015
02:02:03]
Deleted : RP #342
[Removed Visual
Studio 2012 x86
Redistributables |
02/06/2015
02:07:15]
Deleted : RP #343
[Removed Visual
Studio 2012 x64
Redistributables |
02/06/2015
02:09:12]
Deleted : RP #344
[Removed AVG 2015 |
02/06/2015
02:13:14]
Deleted : RP #345
[Removed AVG 2015 |
02/06/2015
02:15:27]
Deleted : RP #346
[Windows Modules
Installer |
02/06/2015
02:27:59]
Deleted : RP #347
[Windows Update |
02/06/2015
02:46:13]
Deleted : RP #348
[Removed iTunes |
02/06/2015
03:05:36]
Deleted : RP #349
[avast! antivirus
system restore
point | 02/06/2015
03:55:10]
Deleted : RP #350
[Removed Bonjour |
02/06/2015
04:48:38]
Deleted : RP #351
[Removed Skype™
6.11 | 02/06/2015
04:50:30]
Deleted : RP #352
[Removed Skype™
6.11 | 02/06/2015
04:52:55]
Deleted : RP #353
[Removed Quickbooks
Financial Center |
02/06/2015
04:54:37]
Deleted : RP #354
[Removed Windows
Live Sign-in
Assistant |
02/06/2015
05:10:54]
Deleted : RP #355
[Windows Update |
02/11/2015
23:16:34]
Deleted : RP #356
[Windows Update |
02/12/2015
05:38:49]
Deleted : RP #357
[Installed iCloud |
02/13/2015
01:58:57]
Deleted : RP #358
[Windows Backup |
02/13/2015
03:48:16]
Deleted : RP #359
[Removed TOSHIBA
Media Controller |
02/13/2015
05:41:22]
Deleted : RP #360
[Configured TOSHIBA
Face Recognition |
02/13/2015
05:44:42]
Deleted : RP #361
[Removed TOSHIBA
Web Camera
Application |
02/13/2015
05:46:43]
Deleted : RP #362
[Windows Update |
02/13/2015
09:00:28]
Deleted : RP #363
[Microsoft Visual
C++ 2012
Redistributable
(x86) - 11.0.61030
| 02/13/2015
15:24:18]
Deleted : RP #364
[Microsoft Visual
C++ 2012
Redistributable
(x64) - 11.0.61030
| 02/13/2015
15:25:01]
Deleted : RP #365
[Microsoft Visual
C++ 2013
Redistributable
(x86) - 12.0.21005
| 02/13/2015
15:26:21]
Deleted : RP #366
[Microsoft Visual
C++ 2013
Redistributable
(x64) - 12.0.21005
| 02/13/2015
15:27:50]
Deleted : RP #367
[Removed Google
Drive | 02/13/2015
18:48:35]
Deleted : RP #368
[Microsoft Visual
C++ 2012
Redistributable
(x64) - 11.0.61030
| 02/13/2015
23:08:47]
Deleted : RP #369
[Microsoft Visual
C++ 2012
Redistributable
(x86) - 11.0.61030
| 02/13/2015
23:10:07]
Deleted : RP #370
[Windows Update |
02/17/2015
10:31:59]
Deleted : RP #372
[Windows Defender
Checkpoint |
02/17/2015
10:44:48]
Deleted : RP #373
[Installed
QuickTime 7 |
02/19/2015
04:31:16]
Deleted : RP #374
[Software Removal
Tool | 02/20/2015
16:12:43]
Deleted : RP #375
[Installed AppNHost
1.0.5.1 |
02/20/2015
17:14:40]
Deleted : RP #376
[Removed Adobe
Photoshop Lightroom
5.7.1 64-bit. |
02/21/2015
18:10:28]
Deleted : RP #378
[Restore Point
Created by FRST |
02/22/2015
21:23:23]
Deleted : RP #379
[Installed iTunes |
02/24/2015
07:36:59]
Deleted : RP #380
[Installed iCloud |
02/24/2015
08:39:30]
Deleted : RP #381
[Windows Update |
02/24/2015
20:16:46]
Deleted : RP #382
[Windows Update |
02/25/2015
08:07:40]
Deleted : RP #384
[Restore Point
Created by FRST |
02/26/2015
18:29:57]
Deleted : RP #385
[Removed Java 6
Update 17 |
02/26/2015
18:58:17]
Deleted : RP #386
[Windows Modules
Installer |
02/27/2015
00:03:30]
Deleted : RP #387
[Installed
Bluetooth Stack for
Windows by Toshiba.
| 02/27/2015
05:16:44]
Deleted : RP #388
[Removed Bluetooth
Stack for Windows
by Toshiba. |
02/27/2015
05:26:28]
Deleted : RP #389
[Installed TOSHIBA
Service Station |
02/27/2015
05:34:11]
Deleted : RP #390
[Windows Update |
02/27/2015
21:00:57]
Deleted : RP #391
[Windows Update |
02/28/2015
09:00:14]
Deleted : RP #392
[Windows Update |
03/01/2015
09:01:16]
Deleted : RP #393
[Windows Update |
03/02/2015
17:45:56]
Deleted : RP #394
[Windows Backup |
03/02/2015
19:27:17]
Deleted : RP #395
[Windows Backup |
03/02/2015
21:18:37]
Deleted : RP #396
[Windows Backup |
03/02/2015
22:48:09]
Deleted : RP #397
[Windows Update |
03/03/2015
15:23:53]
Deleted : RP #398
[Windows Update |
03/04/2015
09:00:49]
Deleted : RP #399
[Removed Microsoft
Office 2010 |
03/04/2015
17:12:11]
Deleted : RP #400
[Removed TOSHIBA
Disc Creator |
03/04/2015
17:14:28]
Deleted : RP #402
[Microsoft
Antimalware
Checkpoint |
03/05/2015
08:12:01]
Deleted : RP #403
[Windows Update |
03/08/2015
00:16:45]
Deleted : RP #404
[avast! antivirus
system restore
point | 03/08/2015
19:52:58]
New restore point
created !
~ Resetting system
settings ... OK
########## - EOF -
##########
#97
Posted 08 March 2015 - 09:26 PM
Alright, it looks like we're done.
Stay safe
#98
Posted 09 March 2015 - 08:11 AM
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
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