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My PC wont finish downloads or load webpages properly


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#16
dobby200

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I dont think my computer is completely fixed.

I have completed everything on your post above.

 

I had 21 windows updates to download and install. After a few restarts I only have 2 left, which now keep failing, attached is the error for them.

Adobe flash took 4 attempts to finally finish the download, but that seems to be working ok now

When I tried to uninstall old java files, the only one my computer could find was java 8 update 31 (64 bit), i have removed this and updated to version 40.

Malwarebytes is unable to update because it says it cant access the server. The only way for me to open this program is via the

chameleon program, only one of these links works for every restart.

I have removed google chrome and have reverted back to Firefox.

I also started getting this error message on my last restart when I tried to run any program (starcraft 2, notepad or paint) so I had to force a restart to be able to do anything.

 

 

 

Here is the log after removing the cleanup files.

 

# DelFix v10.9 - Logfile created 12/03/2015 at 11:00:21
# Updated 27/02/2015 by Xplode
# Username : Dobby D - DOBBY-LAPTOP
# Operating System : Windows 8.1  (64 bits)

~ Activating UAC ... OK

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\Users\Dobby D\Desktop\MiniToolBox.exe
Deleted : C:\Users\Dobby D\Desktop\Result.txt
Deleted : HKLM\SOFTWARE\OldTimer Tools
Deleted : HKLM\SOFTWARE\AdwCleaner

~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #3 [Windows Update | 02/13/2015 20:38:04]
Deleted : RP #4 [Scheduled Checkpoint | 02/22/2015 19:18:38]
Deleted : RP #5 [Installed System Requirements Lab Detection | 02/25/2015 21:37:20]
Deleted : RP #7 [Restore Point Created by FRST | 03/01/2015 11:04:15]
Deleted : RP #8 [Windows Update | 03/06/2015 19:06:59]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########
 

Attached Thumbnails

  • new faults.png
  • update error.png

Edited by dobby200, 12 March 2015 - 10:15 AM.

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#17
ruggie_uk

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Hi Dobby,
 
First I think a system check is in order.
 
First...
 
System File Checker

  • Open an elevated command prompt.

    Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search. Type Command Prompt in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
     
  • At the command prompt, type the following command, and then press ENTER:
    sfc /scannow

Next...
 
Then let's try and sort out the updates using Microsoft's update troubleshooter.
 
Reset Windows Update Components
 

Next...
Security Check

Download Security Check by screen317 from here or here.

  • Save it to your Desktop.
  • Double click securitycheck.png SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • NOTE: If SecurityCheck aborts and you get the following message: UNSUPPORTED OPERATING SYSTEM! ABORTED! try rebooting the system and then run SecurityCheck again.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Then...
 
I have seen a few instances of the werfault error and it can be many things at fault but for now, could you uninstall Malwarebytes, reboot and see if the issue is still present
 
We need to uninstall a program

Open Programs and Features by clicking the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features.

Select the following programs from the list below, one at a time and click Uninstall.

  • Malwarebytes Anti Malware

Items I need to see in your next post:

  • Security Check log
  • Any progress?


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#18
dobby200

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The updates still cant finish

 

 

Here is the log file;

 

 Results of screen317's Security Check version 0.99.97  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Windows Defender   
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
  Java 64-bit 8 Update 31  
 Adobe Flash Player     17.0.0.134  
 Mozilla Firefox (36.0.1)
````````Process Check: objlist.exe by Laurent````````  
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast ng vbox\AvastVBoxSVC.exe
 AVAST Software Avast ng ngservice.exe
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 

Attached Thumbnails

  • new faults.png
  • update error.png

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#19
ruggie_uk

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Ok,
 
Open an elevated command prompt again and input the following, one at a time.

REGSVR32 WUPS2.DLL /S
REGSVR32 WUPS.DLL /S
REGSVR32 WUAUENG.DLL /S
REGSVR32 WUAPI.DLL /S
REGSVR32 WUCLTUX.DLL /S
REGSVR32 WUWEBV.DLL /S
REGSVR32 JSCRIPT.DLL /S
REGSVR32 MSXML3.DLL /S

 

Reboot:
 
Then reset the windows update components again and reboot after.
 
http://support.micro...kb/971058/en-us

 

That *Should* sort the issue.


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#20
dobby200

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OK, a couple more updates were able to download. But Windows says there is now another one to download which keeps ketting this error

Attached Thumbnails

  • update error.png

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#21
ruggie_uk

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Can you show me which update it is please, by clicking on review important updates.


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#22
dobby200

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Here ya go

Attached Thumbnails

  • update error.png

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#23
ruggie_uk

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Hi, that error can be caused by a corrupt file so might be worth running a disk check.

 

In an elevated command prompt like before:

 

chkdsk c: /r

 

Once complete, if it still doesn't work, then reset windows update again http://support.micro...kb/971058/en-us


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#24
dobby200

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Disc check didnt say it found anything.

Resetting windows update said that it had to fix a few things, which worked. All my updates are now fully up to date.

 

I am able to watch internet videos (vimeo, facebook and youtube is what I have tried), but whatever type of file it is the video stops after about 10 seconds and says the video has ended. I am also seeing some more garbled pictures like on the previous page.


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#25
ruggie_uk

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Ok, I think now the updates have been fixed that we should reinstall flash player as facebook and youtube mainly use flash, vimeo can be other formats but it's worth trying this first.

 

There are instructions here how to perform a clean install.


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#26
dobby200

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Reinstalling flash seemed to work for a couple of days. but now any video I try to play (youtube, vimeo, facebook, etc) all crash after a minute or two. I also see regular crashes of gif's where the image freezes after a couple of seconds.

Yesterday firefox crashed while watching a vimeo video, here is the crash report.

 

AdapterDeviceID: 0x13d8
AdapterDriverVersion: 9.18.13.4752
AdapterSubsysID: 22da1043
AdapterVendorID: 0x10de
Add-ons: wrc%40avast.com:10.2.0.187,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0.3,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.8
AvailablePageFile: 17352974336
AvailablePhysicalMemory: 15203635200
AvailableVirtualMemory: 3131146240
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 40894464
BreakpadReserveSize: 67108864
BuildID: 20150319201009
CrashTime: 1427157507
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1427061126
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x13d8, AdapterSubsysID: 22da1043, AdapterDriverVersion: 9.18.13.4752
D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1427154811
SystemMemoryUsePercentage: 11
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 19676639232
TotalPhysicalMemory: 17126502400
TotalVirtualMemory: 4294836224
URL: http://www.epictv.co...b-repeat-epictv
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 36.0.3
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
 MSAFD Tcpip [UDP/IP] : 2 : 2 :  
 MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
 RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
 RSVP TCP Service Provider : 2 : 1 :  
 RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
 RSVP UDP Service Provider : 2 : 2 :  
 MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

 

 

 

 

 

I am also still seeing lots of images loaded with errors like this

 

http://oi57.tinypic.com/11htl6r.jpg


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#27
ruggie_uk

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I think we should check for memory errors as it is looking more like a hardware problem now.

Memory Check

  • Open Memory Diagnostics Tool by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_47., clicking Control Panel, clicking System and Maintenance, clicking Administrative Tools, and then clicking Memory Diagnostics Tool.‌ 18abb370-ac1e-4b6b-b663-e028a75bf05b_41. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  • Choose between the two options for when to run the Memory Diagnostics Tool:
    • You can restart your computer and run the tool immediately.
    • You can restart your computer and run the tool later.

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#28
dobby200

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I have run that and it didn't detect anything. All the graphics in any game I have tried to play have worked properly, it is just those things on the internet


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#29
ruggie_uk

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This is appearing to be more OS/hardware related and beyond the realms of malware related issues.

 

Please post in the following thread and I will ask a technician to take it up.

 

http://www.geekstogo.../188-windows-8/


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#30
dobby200

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Thanks for your help. Here is the new thread I have started

http://www.geekstogo...loading-errors/


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