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System Thread Exception Not Handled


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#1
nmillien

nmillien

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I bought this laptop on Best Buy 2 weeks ago, and I keep getting this error. I tried refreshing my computer, updating the drivers and doing chkdsk, but I keep getting it. Anyone know how I can fix this? I really don't want to return this laptop even if I have warranty.

 

My laptop:

TOSHIBA Satellite C55D-B

Processor: AMD A8-6410 APU with AMD Radeon R5 Graphics

RAM: 4GB

System: 64-bit

Attached Files


Edited by nmillien, 22 February 2015 - 09:23 AM.

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#2
Aura

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Hi nmillien :)

If you bought this laptop only two weeks ago and it's still on the warranty, I suggest you to return it and asks for another one. You pay for a product, do you deserve to get a product that works right away, not one that comes with issues or that you have to fix in order for it to work.
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#3
nmillien

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Hi nmillien :)

If you bought this laptop only two weeks ago and it's still on the warranty, I suggest you to return it and asks for another one. You pay for a product, do you deserve to get a product that works right away, not one that comes with issues or that you have to fix in order for it to work.

Unfortunately I can't return it since the BB policy is 2 weeks. So I'd really like to fix it.


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#4
Aura

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It seems like it's related to your AMD graphic card drivers. Are you using Windows 8 or Windows 8.1?
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#5
nmillien

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It seems like it's related to your AMD graphic card drivers. Are you using Windows 8 or Windows 8.1?

 

8.1. I was thinking about rolling back the drivers. Should I do that?


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#6
Aura

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Did you install the latest AMD APU drivers for your APU or not?
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#7
nmillien

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Hm, I'm not sure. Last time I updated them via the Toshiba website before I refreshed my computer yesterday. Is that what you're talking about?


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#8
Aura

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Here, download and install these drivers, the AMD Mobility Radeon™ Driver ones.

http://support.amd.c...indows 8.1 - 64

Once done, restart your laptop and let me know if you get anymore BSODs.
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#9
nmillien

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Here, download and install these drivers, the AMD Mobility Radeon™ Driver ones.

http://support.amd.c...indows 8.1 - 64

Once done, restart your laptop and let me know if you get anymore BSODs.

Okay will do! I'll private message you then. Thanks for your help!


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#10
Aura

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Please do not send me a PM but update this thread, since assistance cannot be provided via PMs here :) Also I suggest you to click on the Follow this thread button in the top right corner of the thread page to receive emails whenever someone replies to it :)

MrfHf5Q.png
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#11
nmillien

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Okay, will do! :)


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#12
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Hi nmillien, are you still having BSODs? :)
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