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Rundll32

Started by ginnyjoe , Mar 13 2015 06:52 PM

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#1
ginnyjoe
Posted 13 March 2015 - 06:52 PM

ginnyjoe

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My sister has a laptop which runs Vista. She has been trying to get updates as she hasn't used this computer in a long time. When she tries this message comes up "Host Process Rundll32 Has Stopped Working." Can you tell what this is as it was fine the last time she used the computer. If you would let me know what info you need on her laptop then I will get it and post it. Thanks

 

ginnyjoe


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#2
Aura
Posted 13 March 2015 - 08:33 PM

Aura

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Hi ginny :)

Will you be able to run scans, tools and give us logs from her laptop without any problems?
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#3
ginnyjoe
Posted 13 March 2015 - 08:39 PM

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I will get her to bring me the computer here and then I will try that. Will get back to you as soon as I have it. Thanks


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#4
Aura
Posted 13 March 2015 - 08:48 PM

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No problem, I'll be following this thread :)
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#5
ginnyjoe
Posted 14 March 2015 - 07:20 PM

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I have the computer and I can do scans so I am ready to try.


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#6
Aura
Posted 14 March 2015 - 08:52 PM

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Alright let's get started.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      ZrlQbFb.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#7
ginnyjoe
Posted 14 March 2015 - 08:59 PM

ginnyjoe

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MiniToolBox by Farbar  Version: 09-03-2015
Ran by Diane (administrator) on 14-03-2015 at 22:56:53
Running from "C:\Users\Diane\Downloads"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Model: HP Pavilion dv6700 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

::1             localhost

127.0.0.1       localhost

 

Update for Microsoft Office 2007 (KB2508958) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
=========================== Installed Programs ============================
32 Bit HP CIO Components Installer (Version: 7.1.8 - Hewlett-Packard) Hidden
Adobe Flash Player 16 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader 8.1.0 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A81000000003}) (Version: 8.1.0 - Adobe Systems Incorporated)
Adobe Shockwave Player (HKLM\...\{1BDC9633-895B-4842-BCB6-8FA1EC2A3C5A}) (Version: 10.2.0.023 - Adobe Systems, Inc.)
Adobe Shockwave Player 11.6 (HKLM\...\Adobe Shockwave Player) (Version: 11.6.4.634 - Adobe Systems, Inc.)
aioprnt (Version: 5.1.6.0 - Eastman Kodak Company) Hidden
Apple Application Support (HKLM\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Driver Installation Program (HKLM\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 7.1 - Atheros)
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4800 - AVG Technologies)
AVG 2014 (Version: 14.0.4257 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4800 - AVG Technologies) Hidden
AVG Security Toolbar (HKLM\...\AVG Secure Search) (Version: 18.3.0.885 - AVG Technologies)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 1.00.0000 - Hewlett-Packard) Hidden
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 4.36.7.60 - Conexant)
D3DX10 (Version: 15.4.2368.0902 - Microsoft) Hidden
DVD Suite (HKLM\...\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 5.0.1319 - CyberLink Corporation)
DVDFab 8.0.0.5 (25/08/2010) (HKLM\...\DVDFab 8_is1) (Version:  - Fengtao Software Inc.)
Elevated Installer (Version: 2.2.17 - Garmin Ltd or its subsidiaries) Hidden
Facebook Video Calling 1.2.0.287 (HKLM\...\{B92C5909-1D37-4C51-8397-A28BB28E5DC3}) (Version: 1.2.287 - Skype Limited)
Facebook Video Calling 3.1.0.521 (HKLM\...\{2091F234-EB58-4B80-8C96-8EB78C808CF7}) (Version: 3.1.521 - Skype Limited)
Garmin Express (HKLM\...\{bd9bc494-8cd2-4ae2-92fe-6a3dda9c3ee9}) (Version: 2.2.17 - Garmin Ltd or its subsidiaries)
Garmin Express (Version: 2.2.17 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (Version: 2.2.17 - Garmin Ltd or its subsidiaries) Hidden
Garmin Update Service (Version: 2.2.17 - Garmin Ltd or its subsidiaries) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 41.0.2272.89 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Toolbar for Internet Explorer (Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.22.5 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
Hauppauge MCE XP/Vista Software Encoder (2.0.25149) (HKLM\...\Hauppauge MCE2005 Software Encoder) (Version: 2.0.25149 - Hauppauge Computer Works, Inc.)
HDAUDIO Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_HDAUDIO_HERMOSA_HSF) (Version:  - )
Hewlett-Packard Active Check for Health Check (Version: 1.1.15.2 - Hewlett-Packard) Hidden
Hewlett-Packard Asset Agent for Health Check (Version: 2.0.64.0 - HP) Hidden
HP Active Support Library (Version: 3.1.6.1 - Hewlett-Packard) Hidden
HP Customer Experience Enhancements (HKLM\...\{BD0E2B92-3814-46F0-893B-4612EA010C7E}) (Version: 5.4.0.2430 - Hewlett-Packard)
HP Doc Viewer (HKLM\...\{082702D5-5DD8-4600-BCE5-48B15174687F}) (Version: 1.02.0001 - Hewlett-Packard)
HP Easy Setup - Frontend (HKLM\...\{9885A11E-60E4-417C-B58B-8B31B21C0B8A}) (Version: 5.4.0.2430 - Hewlett-Packard)
HP Games (HKLM\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP Help and Support (HKLM\...\{31216452-5540-4C96-B754-94890A63D5AB}) (Version: 2.0.10.0 - Hewlett-Packard)
HP Photo and Imaging 2.0 - All-in-One (Version: 1.10.0000 - Hewlett-Packard Company) Hidden
HP Photo and Imaging 2.0 - All-in-One Drivers (Version: 1.10.0000 - Hewlett-Packard Company) Hidden
HP Photosmart Essential 2.5 (HKLM\...\HP Photosmart Essential) (Version: 2.5 - HP)
HP Photosmart Essential 2.5 (Version: 1.02.0000 - Hewlett-Packard) Hidden
HP QuickTouch 1.00 C4 (HKLM\...\{7DC4A410-9986-4329-9E5D-687B2C42CA39}) (Version: 1.0.7 - Hewlett-Packard)
HP Total Care Advisor (HKLM\...\{b02df929-29a7-4fd2-9a70-81a644b635f7}) (Version: 1.4.19.2433 - Hewlett-Packard)
HP Update (HKLM\...\{2EFA4E4C-7B5F-48F7-A1C0-1AA882B7A9C3}) (Version: 5.003.001.001 - Hewlett-Packard)
HP User Guides 0087 (HKLM\...\{4D49757C-367A-4333-BDB3-68966162B14E}) (Version: 1.02.0000 - Hewlett-Packard )
HP Wireless Assistant (HKLM\...\{CBAE4F50-9FC9-4557-AB36-9826DF3C103C}) (Version: 3.00 H2 - Hewlett-Packard)
HPNetworkAssistant (HKLM\...\{228C6B46-64E2-404E-898A-EF0830603EF4}) (Version: 1.1.70 - Hewlett-Packard.)
HPPhotoSmartDiscLabel_PaperLabel (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabel_PrintOnDisc (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabel_Tattoo (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabelContent1 (Version: 2.02.0000 - Hewlett-Packard) Hidden
hpphotosmartdisclabelplugin (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookHolidayPack1 (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookModernPack1 (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookPlayfulPack1 (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookScrapbookPack1 (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookWebPack1 (Version: 1.00.0000 - Hewlett-Packard) Hidden
InstallVC90Support (Version: 1.01.0000 - Novatel Wireless) Hidden
Java 7 Update 17 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83217017FF}) (Version: 7.0.170 - Oracle)
Java Auto Updater (Version: 2.1.9.0 - Sun Microsystems, Inc.) Hidden
Junk Mail filter update (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Mesh Runtime (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.20913.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
MSVCRT (Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
muvee autoProducer 6.1 (HKLM\...\{250E9609-E830-43EB-B379-DAB7546A2422}) (Version: 6.10.050 - muvee Technologies)
Nero 7 Essentials (HKLM\...\{45B3A3BD-F90D-48FE-A147-D74878A51033}) (Version: 7.03.0920 - Nero AG)
neroxml (Version: 1.0.0 - Nero AG) Hidden
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.4 - NVIDIA Corporation)
PowerProducer (HKLM\...\{B7A0CE06-068E-11D6-97FD-0050BACBF861}) (Version:  - )
PSSWCORE (Version: 2.02.0000 - Hewlett-Packard) Hidden
QuickTime 7 (HKLM\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01 (HKLM\...\{59F6A514-9813-47A3-948C-8A155460CC2A}) (Version: 3.51.01 - )
Segoe UI (Version: 15.4.2271.0615 - Microsoft Corp) Hidden
Skype Click to Call (HKLM\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 6.11.13348 - Skype Technologies S.A.)
Skype™ 6.3 (HKLM\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.3.105 - Skype Technologies S.A.)
SMI USB Grabber (HKLM\...\{B03B98E3-2795-48F6-BA33-793BBF5DF685}) (Version: 1.0.0.02 - Somagic Inc)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.0.1150 - SUPERAntiSpyware.com)
swMSM (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.29.0 - Synaptics Incorporated)
System Requirements Lab CYRI (HKLM\...\{943A8D28-80D6-41DC-AE94-81FEB42041BF}) (Version: 4.5.1.0 - Husdawg, LLC)
TeamViewer 7 (HKLM\...\TeamViewer 7) (Version: 7.0.12979 - TeamViewer)
The Sims™ Life Stories (HKLM\...\{2284D904-C138-4B58-93EC-5C362AB5130A}) (Version: 1.00.0000 - Electronic Arts)
TopArcadeHits (HKCU\...\{C1C3E833-420E-4D78-9BA7-86AEBB272384}) (Version:  - TopArcadeHits)
Ulead VideoStudio SE DVD (HKLM\...\{8F8D9297-FDD2-405A-97E7-E52C7B2F97B3}) (Version: 10.0 - Ulead Systems)
UniDeals (HKLM\...\{11F6D5AB-263F-388E-74DE-E3DECD390E3F}) (Version:  - )
Update 4.0.3 for Microsoft .NET Framework 4 Client Profile (KB2600211) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2600211) (Version: 1 - Microsoft Corporation)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2836939) (Version: 1 - Microsoft Corporation)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6FAA03BD-2B51-4029-9AD9-64A3B8E3C84C}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2850085) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{128A5449-CF71-4DA4-A746-F49E3B5DB584}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Updater Service (HKLM\...\Updater Service) (Version: 15,9,28,27 - )
VideoToolkit01 (Version: 100.0.128.000 - Hewlett-Packard) Hidden
Viewpoint Media Player (HKLM\...\ViewpointMediaPlayer) (Version:  - )
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WeatherBug Gadget (Version: 1.0.0.6 - AWS Convergence Technologies) Hidden
WildTangent Games App (HP Games) (Version: 4.0.5.31 - WildTangent) Hidden
Windows Live Communications Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WinRAR archiver (HKLM\...\WinRAR archiver) (Version:  - )

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 56%
Total physical RAM: 3006.18 MB
Available physical RAM: 1308.56 MB
Total Pagefile: 6240.76 MB
Available Pagefile: 4317.5 MB
Total Virtual: 2047.88 MB
Available Virtual: 1949.08 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:100.11 GB) (Free:31.49 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:11.68 GB) (Free:2.19 GB) NTFS

========================= Users: ========================================

User accounts for \\DIANE-PC

Administrator            Diane                    Guest                   

**** End of log ****


  • 0

#8
Aura
Posted 15 March 2015 - 12:04 AM

Aura

    Special Ops

  • Malware Removal
  • 2,563 posts
I noticed presence of malware on your system. Before I continue assisting you with your issue, I'll ask you to get checked in the malware removal section of GeeksToGo. There you'll be assisted by a trained malware removal helper that will help you get rid of every infection on your system. In order to do that, you have to post a thread in the Virus, Spyware, Malware Removal section. You have to follow the instructions in the preparation guide prior to posting your thread, since it contains the steps to follow when posting it. Once you've been declared clean by your helper, you are free to comeback in this thread so we can continue working on your current issue, if it wasn't solved during your malware clean-up :)
  • 0

#9
ginnyjoe
Posted 15 March 2015 - 07:53 AM

ginnyjoe

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  • 242 posts

thank you will do this.


  • 0

#10
Aura
Posted 15 March 2015 - 09:46 AM

Aura

    Special Ops

  • Malware Removal
  • 2,563 posts
No problem ginny, good luck! :)
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