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System hangs at shutdown...

shutdown problems win 8.1 and classic shell

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#1
Goggleplex-Googleplex

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I'm running Windows 8.1 plus Classic Shell on a high-end PC.

The computer is really nice... but there's an annoying problem that won't go away!  My system hangs at shutdown... sometimes.  I checked out all the common causes for this, and nothing got fixed.  It seems like a message comes up at shutdown, saying that "a program" is keeping the computer from turning off... but it disappears before I can read it fully.  Only a few days ago, it stayed on the screen long enough for me to at least read part of it.

Anyway, here's the weird part.  The computer has problems shutting down, maybe 8 out of 10 times.  It varies.  But if I uninstall "a program," suddenly, it looks like things have resolved!  But then, after about 5 or 6... or 7 normal shutdowns, the problem begins to return!

When the system hangs, here's what happens.

I click on SHUTDOWN.

That purple screen comes up.

Then the screen goes blank, and I turn the monitor off.

There's a blue light on the computer case that should go out within a few seconds.

When the computer hangs, the light just stays on.

I have to press the button on the case, and hold it in for about 6 seconds or so, before the light finally goes out.

The next day, when I turn the computer back on, I get a message saying "OVERCLOCKING FAILED."  And I have to press F1 to go into the BIOS... and I do nothing except press F10 plus ENTER, to get out.

Then the computer starts up normally.

And here's what happens after I uninstall "a program!"  :)

Shutdown is normal for a short while.

BUT THEN....!

After a number of normal shutdowns, the problem is back!

The blue light on the case stays on after the screen goes blank.

But when I press the button on the case to force shutdown, the light goes out IMMEDIATELY.

Now I don't have to hold the buttonn in until the light finally goes out after a few seconds.

And the next day when I start the computer up again, it starts normally.  No OVERCLOCKING FAILED message comes up!

This may go on for maybe 2 times... and then the hangs begin again... and the OVERCLOCKING FAILED message is back!

And the problem persists until I uninstall another program!!!

Does anyone have any idea what may be going on here???



Any help with this will be very much appreciated.  :)
 


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#2
rockmilk

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  • Please go here and download Speccy.
  • Install and run the program.
  • Upon Completion:
  • Hit File
  • Publish Snap Shot
  • A link will pop-up on your desktop, please post The Link here in your next reply.
Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.


Please download MINITOOLBOX and run it.



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.
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#3
rockmilk

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Disable smart screen. Windows SmartScreen - Turn On or Off in Windows 8
Classic Shell Classic Shell - Start menu and other Windows enhancements
Disable defender win 8 Windows Defender - Turn On or Off in Windows 8
Disable Customer Experience Improvement https://technet.micr..../jj618322.aspx

Also if you do not have an antivirus on the 8 machine ask I can suggest one.


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#4
Goggleplex-Googleplex

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http://speccy.pirifo...5VFtTycdiuAlMrK

 

This is the link you asked for.  :)

 

Next step?  Next reply.  :)

 

Thanx for your help.  :)


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#5
rockmilk

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The autoruns and minitoolbox log please, also confirm that you have disabled the items I suggested in post #3.


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#6
rockmilk

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From a quick look at the Speecy log, I see that you have Avast & Avira installed. I suggest that you remove both of them, then reboot.

Then run the removal tool for each, Download: Antivirus Remover Here reboot your machine once more.

 

Install  only one of the lighter antivirus below, and then run a full scan.

 

http://www.360totalsecurity.com/en/

http://www.pcmgr-global.com/

 

 

Edit: Also uninstall spybot from your computer, it is a useless as windows defender.


Edited by rockmilk, 18 March 2015 - 11:05 AM.

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#7
Goggleplex-Googleplex

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Attached File  Info for geeks2go.txt   70.48KB   159 downloads


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#8
rockmilk

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See my last post, when you have completed that, I need the minitoolbox log.


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#9
Goggleplex-Googleplex

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I'm still a little shaky on how to attach the file.  I hope it worked.


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#10
rockmilk

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Yes it worked fine, when you can confirm you have done all steps that I posted, post a minitoolbox log, we will deal with it and autoruns...


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#11
Goggleplex-Googleplex

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Results.text

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by Jonathan (administrator) on 18-03-2015 at 13:51:17
Running from "C:\Users\Jonathan\Downloads"
Microsoft Windows 8.1 Pro  (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Ethernet (Connected)
VirtualBox Host-Only Ethernet Adapter = VirtualBox Host-Only Network (Connected)
Broadcom 802.11ac Network Adapter = Wi-Fi (Media disconnected)
Intel® 82579V Gigabit Network Connection = Ethernet 2 (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="other_1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set subinterface interface=?L subinterface=ethernet_9 mtu=1477
add address name="VirtualBox Host-Only Network" address=192.168.56.1 mask=255.255.255.0


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Puget-124909
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 6C-71-D9-C2-FB-5A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 56-27-1E-30-1A-CF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : pugetsystems.com
   Description . . . . . . . . . . . : Intel® 82579V Gigabit Network Connection
   Physical Address. . . . . . . . . : BC-EE-7B-9E-AB-CB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom 802.11ac Network Adapter
   Physical Address. . . . . . . . . : 54-27-1E-30-1A-CF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : BC-EE-7B-9E-AE-9D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2604:2000:f02c:5600:88:7446:a12d:77a2(Preferred)
   Temporary IPv6 Address. . . . . . : 2604:2000:f02c:5600:f9e9:2ba5:d593:dc3c(Preferred)
   Link-local IPv6 Address . . . . . : fe80::88:7446:a12d:77a2%3(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.5(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, March 18, 2015 12:22:55 PM
   Lease Expires . . . . . . . . . . : Wednesday, March 18, 2015 2:22:55 PM
   Default Gateway . . . . . . . . . : fe80::8e09:f4ff:fee4:51c7%3
                                       192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 62713467
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-28-7A-18-BC-EE-7B-9E-AE-9D
   DNS Servers . . . . . . . . . . . : 209.18.47.61
                                       209.18.47.62
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VirtualBox Host-Only Network:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
   Physical Address. . . . . . . . . : 08-00-27-00-94-CF
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::fc92:4d57:d655:4b23%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.56.1(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 487063591
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-28-7A-18-BC-EE-7B-9E-AE-9D
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{B40A3A09-76CE-4417-A3FA-3E2FB00628FE}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{4F55829E-FD6F-4078-B7D3-F6518ACF55CC}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61

Name:    google.com
Addresses:  2607:f8b0:4006:808::1000
      173.194.123.8
      173.194.123.1
      173.194.123.6
      173.194.123.9
      173.194.123.2
      173.194.123.7
      173.194.123.3
      173.194.123.4
      173.194.123.0
      173.194.123.14
      173.194.123.5


Pinging google.com [2607:f8b0:4006:807::1002] with 32 bytes of data:
Reply from 2607:f8b0:4006:807::1002: time=18ms
Reply from 2607:f8b0:4006:807::1002: time=17ms

Ping statistics for 2607:f8b0:4006:807::1002:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 17ms, Maximum = 18ms, Average = 17ms
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61

Name:    yahoo.com
Addresses:  98.139.183.24
      98.138.253.109
      206.190.36.45


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=36ms TTL=51
Reply from 98.139.183.24: bytes=32 time=27ms TTL=51

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 27ms, Maximum = 36ms, Average = 31ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  8...6c 71 d9 c2 fb 5a ......Bluetooth Device (Personal Area Network)
  6...56 27 1e 30 1a cf ......Microsoft Wi-Fi Direct Virtual Adapter
  5...bc ee 7b 9e ab cb ......Intel® 82579V Gigabit Network Connection
  4...54 27 1e 30 1a cf ......Broadcom 802.11ac Network Adapter
  3...bc ee 7b 9e ae 9d ......Realtek PCIe GBE Family Controller
 13...08 00 27 00 94 cf ......VirtualBox Host-Only Ethernet Adapter
  1...........................Software Loopback Interface 1
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.5     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.5    266
      192.168.0.5  255.255.255.255         On-link       192.168.0.5    266
    192.168.0.255  255.255.255.255         On-link       192.168.0.5    266
     192.168.56.0    255.255.255.0         On-link      192.168.56.1    276
     192.168.56.1  255.255.255.255         On-link      192.168.56.1    276
   192.168.56.255  255.255.255.255         On-link      192.168.56.1    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.56.1    276
        224.0.0.0        240.0.0.0         On-link       192.168.0.5    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.56.1    276
  255.255.255.255  255.255.255.255         On-link       192.168.0.5    266
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  3    266 ::/0                     fe80::8e09:f4ff:fee4:51c7
  1    306 ::1/128                  On-link
  3    266 2604:2000:f02c:5600::/64 On-link
  3    266 2604:2000:f02c:5600:88:7446:a12d:77a2/128
                                    On-link
  3    266 2604:2000:f02c:5600:f9e9:2ba5:d593:dc3c/128
                                    On-link
 13    276 fe80::/64                On-link
  3    266 fe80::/64                On-link
  3    266 fe80::88:7446:a12d:77a2/128
                                    On-link
 13    276 fe80::fc92:4d57:d655:4b23/128
                                    On-link
  1    306 ff00::/8                 On-link
 13    276 ff00::/8                 On-link
  3    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [53760] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [51200] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30208] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/12/2015 01:09:09 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (03/04/2015 08:40:28 AM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 36.0.0.5531, time stamp: 0x54eb029a
Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eeb4a3
Exception code: 0xc000041d
Fault offset: 0x00043d28
Faulting process id: 0x3d0
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3
Faulting package full name: plugin-container.exe4
Faulting package-relative application ID: plugin-container.exe5

Error: (03/04/2015 07:38:51 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (03/04/2015 07:38:46 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (03/04/2015 07:35:48 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (03/04/2015 07:35:47 AM) (Source: Application Error) (User: )
Description: Faulting application name: AvastVBoxSVC.exe, version: 4.3.18.0, time stamp: 0x545a0578
Faulting module name: VDPluginaswHdd.dll, version: 10.0.0.69, time stamp: 0x545b6859
Exception code: 0xc0000005
Fault offset: 0x000000000003c6c8
Faulting process id: 0x13b8
Faulting application start time: 0xAvastVBoxSVC.exe0
Faulting application path: AvastVBoxSVC.exe1
Faulting module path: AvastVBoxSVC.exe2
Report Id: AvastVBoxSVC.exe3
Faulting package full name: AvastVBoxSVC.exe4
Faulting package-relative application ID: AvastVBoxSVC.exe5

Error: (03/04/2015 07:35:40 AM) (Source: Application Error) (User: )
Description: Faulting application name: AvastVBoxSVC.exe, version: 4.3.18.0, time stamp: 0x545a0578
Faulting module name: VDPluginaswHdd.dll, version: 10.0.0.69, time stamp: 0x545b6859
Exception code: 0xc0000005
Fault offset: 0x000000000003c6c8
Faulting process id: 0x196c
Faulting application start time: 0xAvastVBoxSVC.exe0
Faulting application path: AvastVBoxSVC.exe1
Faulting module path: AvastVBoxSVC.exe2
Report Id: AvastVBoxSVC.exe3
Faulting package full name: AvastVBoxSVC.exe4
Faulting package-relative application ID: AvastVBoxSVC.exe5

Error: (03/04/2015 07:35:34 AM) (Source: Application Error) (User: )
Description: Faulting application name: AvastVBoxSVC.exe, version: 4.3.18.0, time stamp: 0x545a0578
Faulting module name: VDPluginaswHdd.dll, version: 10.0.0.69, time stamp: 0x545b6859
Exception code: 0xc0000005
Fault offset: 0x000000000003c6c8
Faulting process id: 0xc5c
Faulting application start time: 0xAvastVBoxSVC.exe0
Faulting application path: AvastVBoxSVC.exe1
Faulting module path: AvastVBoxSVC.exe2
Report Id: AvastVBoxSVC.exe3
Faulting package full name: AvastVBoxSVC.exe4
Faulting package-relative application ID: AvastVBoxSVC.exe5

Error: (03/04/2015 07:34:42 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (03/03/2015 08:52:15 AM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume System Reserved was not optimized because an error was encountered: The parameter is incorrect. (0x80070057)


System errors:
=============
Error: (03/18/2015 01:49:52 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{22279AF5-03AE-4CAF-989D-2530918B2F1C}{0773CCD6-59A2-4D26-B235-19247767E645}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (03/18/2015 01:49:52 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{22279AF5-03AE-4CAF-989D-2530918B2F1C}{0773CCD6-59A2-4D26-B235-19247767E645}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (03/18/2015 01:43:18 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{22279AF5-03AE-4CAF-989D-2530918B2F1C}{0773CCD6-59A2-4D26-B235-19247767E645}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (03/18/2015 01:43:18 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{22279AF5-03AE-4CAF-989D-2530918B2F1C}{0773CCD6-59A2-4D26-B235-19247767E645}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (03/18/2015 01:32:32 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{22279AF5-03AE-4CAF-989D-2530918B2F1C}{0773CCD6-59A2-4D26-B235-19247767E645}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (03/18/2015 01:32:32 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{22279AF5-03AE-4CAF-989D-2530918B2F1C}{0773CCD6-59A2-4D26-B235-19247767E645}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (03/18/2015 01:31:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{22279AF5-03AE-4CAF-989D-2530918B2F1C}{0773CCD6-59A2-4D26-B235-19247767E645}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (03/18/2015 01:31:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{22279AF5-03AE-4CAF-989D-2530918B2F1C}{0773CCD6-59A2-4D26-B235-19247767E645}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (03/18/2015 01:14:57 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{22279AF5-03AE-4CAF-989D-2530918B2F1C}{0773CCD6-59A2-4D26-B235-19247767E645}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (03/18/2015 01:14:57 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{22279AF5-03AE-4CAF-989D-2530918B2F1C}{0773CCD6-59A2-4D26-B235-19247767E645}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable


Microsoft Office Sessions:
=========================
Error: (03/12/2015 01:09:09 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (03/04/2015 08:40:28 AM) (Source: Application Error)(User: )
Description: plugin-container.exe36.0.0.553154eb029antdll.dll6.3.9600.1727853eeb4a3c000041d00043d283d001d05670d5321f49D:\New folder\plugin-container.exeC:\Windows\SYSTEM32\ntdll.dlla2f5ef5f-c26b-11e4-8407-6c71d9c2fb5a

Error: (03/04/2015 07:38:51 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (03/04/2015 07:38:46 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (03/04/2015 07:35:48 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (03/04/2015 07:35:47 AM) (Source: Application Error)(User: )
Description: AvastVBoxSVC.exe4.3.18.0545a0578VDPluginaswHdd.dll10.0.0.69545b6859c0000005000000000003c6c813b801d0566f5b87edb2C:\Program Files\AVAST Software\Avast\ng\vbox\AvastVBoxSVC.exeC:\Program Files\AVAST Software\Avast\ng\vbox\VDPluginaswHdd.dll99586d26-c262-11e4-8406-6c71d9c2fb5a

Error: (03/04/2015 07:35:40 AM) (Source: Application Error)(User: )
Description: AvastVBoxSVC.exe4.3.18.0545a0578VDPluginaswHdd.dll10.0.0.69545b6859c0000005000000000003c6c8196c01d0566f57723fd9C:\Program Files\AVAST Software\Avast\ng\vbox\AvastVBoxSVC.exeC:\Program Files\AVAST Software\Avast\ng\vbox\VDPluginaswHdd.dll9541fbcb-c262-11e4-8406-6c71d9c2fb5a

Error: (03/04/2015 07:35:34 AM) (Source: Application Error)(User: )
Description: AvastVBoxSVC.exe4.3.18.0545a0578VDPluginaswHdd.dll10.0.0.69545b6859c0000005000000000003c6c8c5c01d0566f0c355e6cC:\Program Files\AVAST Software\Avast\ng\vbox\AvastVBoxSVC.exeC:\Program Files\AVAST Software\Avast\ng\vbox\VDPluginaswHdd.dll91bdc237-c262-11e4-8406-6c71d9c2fb5a

Error: (03/04/2015 07:34:42 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (03/03/2015 08:52:15 AM) (Source: Microsoft-Windows-Defrag)(User: )
Description: System ReservedThe parameter is incorrect. (0x80070057)



=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
7-Zip 9.22 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0922-000001000000}) (Version: 9.22.00.0 - Igor Pavlov)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 16.0.0.245 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 16.0.0.245 - Adobe Systems Incorporated) Hidden
Adobe Bridge CC (64 Bit) (HKLM-x32\...\{359F8007-6486-429C-A8C5-D67F6897C88C}) (Version: 6.0 - Adobe Systems Incorporated)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 2.9.0.465 - Adobe Systems Incorporated)
Adobe Dreamweaver CC 2014 (HKLM-x32\...\{7F823F8E-4348-11E4-8BF8-81763C49AA32}) (Version: 15.1.0 - Adobe Systems Incorporated)
Adobe Fireworks CS6 (HKLM-x32\...\{CA7C485C-7A89-11E1-B2C8-CD54B377BC52}) (Version: 12.0.1 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.134 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Help Manager (x32 Version: 4.0.244 - Adobe Systems Incorporated) Hidden
Adobe Illustrator CC 2014 (HKLM-x32\...\{2B4B4082-8043-4646-8334-B0A29E641211}) (Version: 18.1.1 - Adobe Systems Incorporated)
Adobe InDesign CC 2014 (HKLM-x32\...\{CCDCB9C4-72BA-1014-A3F8-D123F2F18BC2}) (Version: 10.2.0.069 - Adobe Systems Incorporated)
Adobe Muse CC 2014 (HKLM-x32\...\{4FC5F06E-31E5-4C22-9449-CB41B62D1897}) (Version: 2014.3.0.1176 - Adobe Systems Incorporated)
Adobe Photoshop CC 2014 (HKLM-x32\...\{D7A4F897-B20A-42D0-862D-CB5F6DB7391D}) (Version: 15.2.2 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe® Content Viewer (HKLM-x32\...\com.adobe.dmp.contentviewer) (Version: 3.4.3 - Adobe Systems, Incorporated)
Adobe® Content Viewer (x32 Version: 3.4.3 - Adobe Systems, Incorporated) Hidden
Amazon Kindle (HKCU\...\Amazon Kindle) (Version:  - Amazon)
Apple Application Support (HKLM-x32\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{B678797F-DF38-4556-8A31-8B818E261868}) (Version: 8.0.0.23 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Asmedia ASM104x USB 3.0 Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.16.12.0 - Asmedia Technology)
Asmedia ASM106x SATA Host Controller Driver (HKLM-x32\...\{61942EF5-2CD8-47D4-869C-2E9A8BB085F1}) (Version: 2.0.1.0916 - Asmedia Technology)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 10.2.2214 - AVAST Software)
Avira (HKLM-x32\...\{bd538030-07d4-4999-a525-7fafa2483f56}) (Version: 1.1.30.21727 - Avira Operations & Co. KG)
Avira (x32 Version: 1.1.30.21727 - Avira Operations & Co. KG) Hidden
Avira Free Antivirus (HKLM-x32\...\Avira AntiVir Desktop) (Version: 15.0.8.650 - Avira)
Broadcom 802.11 Network Adapter (HKLM\...\Broadcom 802.11 Network Adapter) (Version: 6.30.223.143 - Broadcom Corporation)
CCleaner (HKLM\...\CCleaner) (Version: 4.12 - Piriform)
Classic Shell (HKLM\...\{2368907C-E8F6-4750-A023-254C3E2B5E8D}) (Version: 4.0.4 - IvoSoft)
CrashPlan (HKLM\...\{056FE336-5B2D-44A8-B013-EBF0343B0DC5}) (Version: 3.6.3 - Code 42 Software)
CutePDF Writer 3.0 (HKLM\...\CutePDF Writer Installation) (Version:  3.0 - CutePDF.com)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 2.10.30 - Dropbox, Inc.)
EIZO EasyPIX (HKLM\...\{ 7E7F4E34-6828-4F52-8B27-E3C16E4CE7A1}_is1) (Version: 2.3.2 - EIZO Corporation)
Foxit Cloud (HKLM-x32\...\{41914D8B-9D6E-4764-A1F9-BC43FB6782C1}_is1) (Version: 1.5.129.617 - Foxit Corporation)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 6.2.2.802 - Foxit Corporation)
GIMP 2.8.10 (HKLM\...\GIMP-2_is1) (Version: 2.8.10 - The GIMP Team)
Google Chrome (HKLM-x32\...\{FBD50733-2ABE-3D23-88B4-7B0C0A0ADDA0}) (Version: 65.181.32922 - Google, Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
HP Officejet Pro 8610 Basic Device Software (HKLM\...\{3082CB96-66E8-456D-8326-118A4F5DC0C6}) (Version: 32.0.90.45518 - Hewlett-Packard Co.)
HP Officejet Pro 8610 Help (HKLM-x32\...\{F9569D00-4576-46C8-B6C7-207A4FD39745}) (Version: 32.0.0 - Hewlett Packard)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
iCloud (HKLM\...\{6096C0CC-7E19-4355-87F0-627EC5AA146D}) (Version: 4.0.3.56 - Apple Inc.)
Inkscape 0.48.4 (HKLM-x32\...\Inkscape) (Version: 0.48.4 - )
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.15.1730 - Intel Corporation)
Intel® Network Connections 19.3.141.0 (HKLM\...\PROSetDX) (Version: 19.3.141.0 - Intel)
Intel® Network Connections 19.3.141.0 (Version: 19.3.141.0 - Intel) Hidden
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.0.1016 - Intel Corporation)
Intel® Rapid Storage Technology (Version: 12.8.0.1016 - Intel Corporation) Hidden
Intel® Trusted Connect Service Client (Version: 1.31.8.1 - Intel Corporation) Hidden
iTunes (HKLM\...\{F46AA0F1-E284-4878-A462-5F11B9166C0E}) (Version: 11.4.0.18 - Apple Inc.)
Java 8 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.40.25 - Oracle Corporation) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LibreOffice 4.2.2.1 (HKLM-x32\...\{0ECDB550-79ED-4E9E-851B-19A8B2B4EBFA}) (Version: 4.2.2.1 - The Document Foundation)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Text-to-Speech Engine 4.0 (English) (HKLM-x32\...\MSTTS) (Version:  - )
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 (Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 (Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Mozilla Firefox 34.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 34.0.5 (x86 en-US)) (Version: 34.0.5 - Mozilla)
Mozilla Firefox 36.0.1 (x86 en-US) (HKCU\...\Mozilla Firefox 36.0.1 (x86 en-US)) (Version: 36.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 34.0.5 - Mozilla)
Mozilla Thunderbird 31.1.2 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 31.1.2 (x86 en-US)) (Version: 31.1.2 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
NVIDIA 3D Vision Controller Driver 340.50 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 340.50 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 340.52 - NVIDIA Corporation)
NVIDIA Control Panel 340.52 (Version: 340.52 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 340.52 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.160.1244 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.13.1220 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.13.1220 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.1220 - NVIDIA Corporation)
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
Oracle VM VirtualBox 4.3.10 (HKLM\...\{5632714F-6A48-4BF2-89E0-F8B6CE9FE6D1}) (Version: 4.3.10 - Oracle Corporation)
Origin (HKLM-x32\...\Origin) (Version: 9.4.6.2792 - Electronic Arts, Inc.)
paint.net (HKLM\...\{19BD2C33-16A8-4ED1-B9EA-D9E35B21EC42}) (Version: 4.0.5 - dotPDN LLC)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Product Improvement Study for HP Officejet Pro 8610 (HKLM\...\{1A57F90C-DAC0-44A5-8726-46C008DE69C8}) (Version: 32.0.90.45518 - Hewlett-Packard Co.)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
ReadPlease 2003/ReadPlease PLUS 2003 (HKLM-x32\...\ReadPlease 2003_is1) (Version: 2003.1.10 - ReadPlease Corporation)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.18.621.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7023 - Realtek Semiconductor Corp.)
Samsung Magician (HKLM-x32\...\{29AE3F9F-7158-4ca7-B1ED-28A73ECDB215}_is1) (Version: 4.3.0 - Samsung Electronics)
Skype™ 6.14 (HKLM-x32\...\{1845470B-EB14-4ABC-835B-E36C693DC07D}) (Version: 6.14.104 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Spotify (HKLM-x32\...\Spotify) (Version: 0.9.7.16.g4b197456 - Spotify AB)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.2.25 - Safer-Networking Ltd.)
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
Steam and Options (HKLM\...\Steam_and_Options) (Version: 1.0 - Steam)
Train Simulator 2015 (HKLM-x32\...\Steam App 24010) (Version:  - RailSimulator.com)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
Wacom (HKLM\...\Pen Tablet Driver) (Version: 5.3.5-3 - Wacom Technology Corp.)
WebTablet FB Plugin 32 bit (HKLM-x32\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
WebTablet FB Plugin 64 bit (HKLM\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
WIDCOMM Bluetooth Software (HKLM\...\{C6D9ED03-6FCF-4410-9CB7-45CA285F9E11}) (Version: 12.0.0.7800 - Broadcom Corporation)
Windows Driver Package - Datacolor (Spyder3) USB  (09/10/2007 1.0.0.3) (HKLM\...\2F24D930929D08C29A697E2C2E0574EC1CCCAE1D) (Version: 09/10/2007 1.0.0.3 - Datacolor)
Windows Driver Package - Datacolor (Spyder4) USB  (06/01/2011 1.0.0.1) (HKLM\...\E5E9268B6D7B0E662E34736CC110C89D595E4222) (Version: 06/01/2011 1.0.0.1 - Datacolor)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WordPerfect Office IFilter 32-bit (HKLM-x32\...\{1DF03ECE-6AF4-414E-B118-C316F151A9A2}) (Version: 1.4 - Corel Corporation)
WordPerfect Office IFilter 64-bit (HKLM\...\{1B45B85C-99E8-4523-8FB3-0248B3DECFC8}) (Version: 1.4 - Corel Corporation)
WordPerfect Office X7 - Common Files (x32 Version: 17.0 - Corel Corporation) Hidden
WordPerfect Office X7 - Common Files English (x32 Version: 17.0 - Corel Corporation) Hidden
WordPerfect Office X7 - IPM Content TBYB  (x32 Version: 17.0 - Corel Corporation) Hidden
WordPerfect Office X7 - IPM TBYB (x32 Version: 17.0 - Corel Corporation) Hidden
WordPerfect Office X7 - Lightning Files (x32 Version: 17.0 - Corel Corporation) Hidden
WordPerfect Office X7 - Lightning Files English (x32 Version: 17.0 - Corel Corporation) Hidden
WordPerfect Office X7 - Oxford (x32 Version: 17.0 - Corel Corporation) Hidden
WordPerfect Office X7 - Presentations Files (x32 Version: 17.0 - Corel Corporation) Hidden
WordPerfect Office X7 - Presentations Files English (x32 Version: 17.0 - Corel Corporation) Hidden
WordPerfect Office X7 - Quattro Pro Files (x32 Version: 17.0 - Corel Corporation) Hidden
WordPerfect Office X7 - Quattro Pro Files English (x32 Version: 17.0 - Corel Corporation) Hidden
WordPerfect Office X7 - Setup Files (x32 Version: 17.0 - Corel Corporation) Hidden
WordPerfect Office X7 - System Files (x32 Version: 17.0 - Corel Corporation) Hidden
WordPerfect Office X7 - WordPerfect Files (x32 Version: 17.0 - Corel Corporation) Hidden
WordPerfect Office X7 - WordPerfect Files English (x32 Version: 17.0 - Corel Corporation) Hidden
WordPerfect Office X7 - WPD format Props x64 (Version: 17.0 - Corel Corporation) Hidden
WordPerfect Office X7 - WT (x32 Version: 17.0 -  Corel Corporation) Hidden
WordPerfect Office X7 (HKLM-x32\...\_{64A329FC-D1B2-4354-922D-21F7EC777E10}) (Version: 17.0.0.314 - Corel Corporation)
WordPerfect Office X7 (x32 Version: 17.0 - Corel Corporation) Hidden
X-Plane 10 Global - 64 Bit (HKLM-x32\...\Steam App 292180) (Version:  - Laminar Research)

========================= Memory info: ===================================

Percentage of memory in use: 7%
Total physical RAM: 32707.67 MB
Available physical RAM: 30175.72 MB
Total Pagefile: 37571.67 MB
Available Pagefile: 34688.41 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.6 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:476.6 GB) (Free:316.93 GB) NTFS
2 Drive d: () (Fixed) (Total:931.51 GB) (Free:909.93 GB) NTFS
3 Drive e: () (Fixed) (Total:931.51 GB) (Free:931.27 GB) NTFS
4 Drive f: (HP OJ8610) (CDROM) (Total:0.31 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\PUGET-124909

Administrator            Guest                    Jonathan                 


**** End of log ****
 


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#12
rockmilk

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See post 6 and 3

 

You still have two antivirus installed. When you complete all steps, then I need new minitoolbox log.


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#13
Goggleplex-Googleplex

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OK, I think all this is gonna have to wait.  :)  I'm a CHEESEBERGER.  An Asperger person with other brain problems.  Severe dyslexia plus other fun stuff.  :(  That other stuff is the CHEESE, gumming everything up!  My Aspergers is actually a super-power!  :)  I taught myself music, guitar, and musical composition.  Learnt every basic guitar chord in one night.  But many other things are a big problem for me. 

 

Because my eyesight is very poor, I missed some of your instructions.  Disabling Classic Shell will totally derail me at this time.  I'm doing other work on this computer and ittle take a while for me to make friends with the unmodified Windows 8.1.  Too much data input to my brain tends to fall apart, stopping whatever I'm trying to do.  If there's a chance your instructions might work without disabling Classic Shell, then we can continue... but if not, I'll have to wait 'til I'm finished with the job I'm working on.  I had planned to get rid of Classic Shell anyway but only when there's nothing else going on.

 

I hope I'll be able to find you again when I'm ready to resume.

 

Yeah... this is totally yucky.  :(

 

Please let me know if we can continue or not.

Thanx again for you help.


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#14
rockmilk

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We can continue, I enjoy helping. I never asked you to disable classic shell, I was only suggesting that as something you should install, as far as steps lets do it like this.

 

Step 1: Instructions below.

Disable smart screen. Windows SmartScreen - Turn On or Off in Windows 8

 

Step 2: Instructions below.

Disable defender win 8 Windows Defender - Turn On or Off in Windows 8

 

Step 3: Instructions below.

Disable Customer Experience Improvement https://technet.micr..../jj618322.aspx

 

 

When you have completed the above steps, please come back here and let me know. :)


Edited by rockmilk, 18 March 2015 - 02:24 PM.

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#15
Goggleplex-Googleplex

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OK, thanx.  I'll follow your instructions.  :)


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