[jeffcaissie]

inspiron 1525 windows vista home basic sp2

32 bit

pc totally froze coming off of screen saver

with avast scan during screen saver

it found two PUP's

when i closed web browser,it crashed

was listening to music,the speakers kept repeating,like a skipping cd.

 

i use to get not responding windows to a few days ago.

ran FRST.exe

any advice?

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Hello JeffCaissie and

Sorry for the delay in responding to you.

My name is Bruce1270 and I will be helping you with your malware problem.

Please Note: I am still in training and my fixes have to be approved by my instructor so there may be a slight delay in my replies. Look upon it as a good thing though in that you have two people looking at your problem.

A few things before we get started.

• Please read all instructions carefully. If there is anything you do not understand please ask me first before doing anything.
• Please be patient. I am a volunteer who does this in my spare time so I will try to get back to you as soon as possible.
• Please follow all instructions in the order given.
• Please do not install any other software unless advised. This may hinder the removal process.
• At the top of your post, please click on the "Follow this topic" button and make sure that the "Received notification" box is checked and set to "Instantly" This will send an email to you as soon as I reply to your topic, allowing us to solve your problem faster.
• Please make sure you reply within 4 days to my responses, if there is no reply within 4 days, the topic will be closed and you will need to request the topic be reopened.
  
  
  Important!
  
  Please save or print off these instructions. Part of this fix may require you to be in safe mode where you will not be able to access the internet or my instructions!
  
  I would strongly recommend you back up your personal data and folders before we begin.
  
  Malware removal can be very long, complicated and may take multiple steps. I understand this may be frustrating but please stay with this topic until your machine is declared clean. The results will hopefully be very rewarding.
  As we go along please tell me how the computer is running now. Please be as descriptive as possible e.g. I'm still getting web redirects, I am unable to access the internet etc.
  
  OK. Let's move on.
  
  Step1 - Please run a fresh FRST and additions log
• Please run Farbars Recovery Scan Tool again. Run FRST by right clicking on it and selecting Run as Administrator. Allow it to update if it wants to.
• Please tick the Addition.txt box under Optional Scan.
• Press Scan button.
• It will make logs FRST.txt & Addition.txt in the same directory the tool is run. Please copy and paste them to your reply.
  
  Things for your next post:
• FRST.txt
• Addition.txt

[Bruce1270]

Hello JeffCaissie and

Sorry for the delay in responding to you.

My name is Bruce1270 and I will be helping you with your malware problem.

Please Note: I am still in training and my fixes have to be approved by my instructor so there may be a slight delay in my replies. Look upon it as a good thing though in that you have two people looking at your problem.

A few things before we get started.

• Please read all instructions carefully. If there is anything you do not understand please ask me first before doing anything.
• Please be patient. I am a volunteer who does this in my spare time so I will try to get back to you as soon as possible.
• Please follow all instructions in the order given.
• Please do not install any other software unless advised. This may hinder the removal process.
• At the top of your post, please click on the "Follow this topic" button and make sure that the "Received notification" box is checked and set to "Instantly" This will send an email to you as soon as I reply to your topic, allowing us to solve your problem faster.
• Please make sure you reply within 4 days to my responses, if there is no reply within 4 days, the topic will be closed and you will need to request the topic be reopened.
  
  
  Important!
  
  Please save or print off these instructions. Part of this fix may require you to be in safe mode where you will not be able to access the internet or my instructions!
  
  I would strongly recommend you back up your personal data and folders before we begin.
  
  Malware removal can be very long, complicated and may take multiple steps. I understand this may be frustrating but please stay with this topic until your machine is declared clean. The results will hopefully be very rewarding.
  As we go along please tell me how the computer is running now. Please be as descriptive as possible e.g. I'm still getting web redirects, I am unable to access the internet etc.
  
  OK. Let's move on.
  
  Step1 - Please run a fresh FRST and additions log
• Please run Farbars Recovery Scan Tool again. Run FRST by right clicking on it and selecting Run as Administrator. Allow it to update if it wants to.
• Please tick the Addition.txt box under Optional Scan.
• Press Scan button.
• It will make logs FRST.txt & Addition.txt in the same directory the tool is run. Please copy and paste them to your reply.
  
  Things for your next post:
• FRST.txt
• Addition.txt

[Essexboy]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.