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Possible malware/spyware - sluggish computer [Solved]


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#31
pepsiprincess

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sorry for the delay, here is the log you requested
 
Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 3/23/2015
Scan Time: 7:06:30 PM
Logfile: 
Administrator: Yes
 
Version: 2.01.4.1018
Malware Database: v2015.03.23.08
Rootkit Database: v2015.02.25.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 8
CPU: x64
File System: NTFS
User: BrittanyD
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 333436
Time Elapsed: 51 min, 44 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)

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#32
Satchfan

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Well done on finding that.

 

Have you any remaining problems?


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#33
pepsiprincess

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Not that I can tell. Runs much better now
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#34
Satchfan

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Let’s run an online scan and if that’s OK we can assume all is well and tidy up.


Run ESET Online Scan

Note: This may take a long time so please be patient.

IMPORTANT Please make sure you uncheck the box next to Remove found threats. Eset will detect anything that looks even slightly suspicious, which could include legitimate program files. If you do not uncheck the box, Eset will automatically remove all suspicious files which could leave some of your software inoperable.

Note: You can use Internet Explorer, FireFox or  Chrome for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Hold down Control and click on the following link to open ESET OnlineScan in a new window.

ESET OnlineScan
 

  • click the Eset online Scanner button
  • for alternate browsers only: (Microsoft Internet Explorer users can skip these steps)


    o    click on esetinstaller.exe to download the ESET Smart Installer. Save it to your desktop.
    o    double click on the Eset installer icon on your desktop.
     

  • check Yes, I accept the Terms of Use
  • click the Start button
  • accept any security warnings from your browser
  • check Enable detection of potentially unwanted applications
  • click Advanced settings and select the following:


    o    scan archives
    o    scan for potentially unsafe applications
    o    enable Anti-Stealth technology


    Note: Do not check Remove found threats
     

  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • when the scan completes, push List of found threats
  • push Export to Text file and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.


    Note - if ESET doesn't find any threats, no report will be created.
     

  • push the back button.
  • push Finish

When the scan is complete:

If no threats were found:


o    put a checkmark in "Uninstall application on close"
o    close program
o    report to me that nothing was found
 

If threats were found:


o    click on "list of threats found"
o    click on "export to text file" and save it as ESET results and save to the desktop
o    Click on back
o    put a checkmark in "Uninstall application on close"
o    click on finish
o    close program
o    copy and paste the report here
 

Thanks

Satchfan

 


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#35
Satchfan

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Hi pepsiprincess.

 

Are you still with me?


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#36
pepsiprincess

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I am so sorry. Got so busy with work I totally forgot. I will do it when i get home today.
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#37
Satchfan

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OK, no problem. :)


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#38
pepsiprincess

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I ran it, nothing was found. 


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#39
Satchfan

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Brilliant. :yeah: Do you have any remaining problems?


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#40
pepsiprincess

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No seems to be running fine now.
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#41
Satchfan

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Well done, your computer appears to be clean.


Now that you’re free from malware, as long as your computer seems to be running well, please follow these simple steps to tidy up you computer and decrease the likelihood of getting infected again:

Uninstall AdwCleaner

  • double click on adwcleaner.exe to run the tool
  • click on Uninstall
  • confirm with Yes.

===================================================

Download & run Delfix

  • download Delfix from here to remove many of the tools we've used during the cleaning process.
  • ensure “Remove disinfection tools” is checked.

Also place a checkmark next to:


o    Create registry backup
o    Purge system restore

  • click the Run button.

You can delete all other logs and programs we’ve used that are on your desktop. Just click on them and press Delete.

===================================================

Windows updates

I notice that Windows updates are waiting to be installed. Click here for information on how to get the latest Windows updates:

===================================================

Update installed programs

Your version of Java is out-of-date and need to be removed and updated.

Having the latest updates and removing old versions ensures there are no security vulnerabilities in your system.

Uninstall Java 7 Update 17

  • right-click in the screen’s bottom-left corner and choose the Control Panel from the pop-up menu
  • choose Uninstall a Program from the “Programs” category
  • the “Uninstall” window appears, listing your currently installed programs. Click on the program above and then on Uninstall.

If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

NEXT

Install the latest version of Java:

Java

NOTE – when you install Java, before clicking on Install, be sure to Uncheck “Install the Ask Toolbar and make Ask my default search provider”

Java.gif

Even though I just had you get the latest version of Java, there is a vulnerability with regards to Java and web browsers. Therefore, we recommend to disable java in web browsers.

More information can be found here.

===================================================

Recommended programs

SpywareBlaster. SpywareBlaster protects against bad ActiveX, it immunizes your PC against them. It blocks over 11,000 bad sites and uses no resources of your computer.

======================

Update and run Malwarebytes. This really is an excellent program that you should also update and run on a regular basis, probably weekly.

======================

It’s important to keep programs up to date so that malware doesn't exploit any old security flaws.

FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated.

======================

Download WOT

Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

 


green if it's safe
yellow for caution
red for unsafe
 

You can download the WOT add-on for Firefox, Chrome, Internet Explorer, Opera, and Safari browsers. It does not slow down your browsing experience, it is easy to use and free. Just click “Download” and you are ready to go!

======================

MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

A couple of links with information here and here which can answer any questions you might have about installing/using it.

======================

Unchecky

Be careful when downloading free software. Many free programs come bundled with adware, many of which cause redirects/popups and verge on being malware. There is a program that automatically “unckecks” the boxes you may not notice when downloading programs.

Download and install Unchecky .

======================

Download and install CryptoPrevent

Crypto Ransomware Warning

There are particularly nasty “Ransomware” infections out there at the moment that encrypt your files and the only way possible to get them “de-crypted” is to pay a ransome. You can read more about this here.

  • download CryptoPrevent
  • save the file to your Desktop and then open the program by clicking Run when prompted from your browser or by going to the desktop where the file was saved and double-clicking.
  • accept all the defaults during the install. The last screen of the install has a checkmark in "Launch CryptoPrevent". This will launch the program once you click Finish
  • you will get a prompt asking if you purchased a Product Key for Automatic Updates. Click No
  • you will then be prompted to learn more about automatic updates or if you want to purchase a key. This is up to you but you don't have to
  • click OK to continue and select your protection level. Go ahead and click OK.
  • click the Apply button to set Default protection
  • you may get a message stating that Windows Sidebar and Desktop Gadgets are a major security vulnerability and asking you if you want to disable them. If you don't use these features, answer Yes.

You are now protected.

Note: The free version doesn't provide automatic updates but should be updated often, (at least weekly), as this infection has serious consequences. To update it manually, open the program, select the “Updates” menu then select Check for Updates to see if there are any available.

===================================================

I also recommend that you read the following:

How to prevent malware by miekiemoes

Help! My computer is slow! by miekiemoes

Simple and easy ways to keep your computer safe and secure on the Internet  by Lawrence Abrams

I will keep this open for 24 hours in case you have any problems, after which I’ll close the topic.

Safe computing

Satchfan

 


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#42
Satchfan

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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