Help please, blue screen random shutdown (tcpip.sys problem, also a WH
Posted 23 March 2015 - 06:06 PM
Posted 23 March 2015 - 06:22 PM
From Whocrashed, the analization reads :
On Mon 3/23/2015 11:02:26 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: tcpip.sys (tcpip+0x45308)
Bugcheck code: 0xD1 (0xA, 0x2, 0x0, 0xFFFFF8009A6C5308)
file path: C:\Windows\system32\drivers\tcpip.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: TCP/IP Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Posted 25 March 2015 - 12:31 PM
Try updating your drivers, and see if that helps in any way. Otherwise, it would probably be best to do a system restore/rollback.
- Go into your Search menu
- Type in "System Restore"
- It will display a window saying "Starting System restore", wait for this notice to go away, and then a new window should pop up.]
- Click Next
- You'll see a list of possible System Restore points, click the one that was closest before the problem started.
- If it's not listed, try checking "Show more restore points".
- Click "Finish". It should then restart.
Tell me if this works, or not. Note: You will not lose any documents, you will simply lose recent application/driver/hardware changes. You may be prompted to update your system upon next bootup.
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