Virus?

Hello, Recently I downloaded a program, and I am afraid that my computer has been infected with a virus. I heard something about a backdoor(RAT), so I tried to refresh/reunstall my computer but it keeps saying "There was a problem refreshing your PC". I really need help because I have very private information that I do not want anyone getting access of. Thank You

I am on Windows 8 64-Bit

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 11-03-2015

Ran by Mac (administrator) on STEVE on 24-03-2015 17:42:19

Running from C:\Users\Mac\Downloads

Loaded Profiles: Mac (Available profiles: Mac & Administrator)

Platform: Windows 8 (X64) OS Language: English (United States)

Internet Explorer Version 10 (Default browser: Chrome)

Boot Mode: Normal

Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo...very-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(AMD) C:\Windows\System32\atiesrxx.exe

(AMD) C:\Windows\System32\atieclxx.exe

(IDT, Inc.) C:\Program Files\IDT\WDM\stacsv64.exe

(Hewlett-Packard Company) C:\Windows\System32\hpservice.exe

(Advanced Micro Devices, Inc.) C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe

(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe

(Microsoft Corporation) C:\Program Files\Microsoft Office 15\ClientX64\officeclicktorun.exe

(SoftEther VPN Project at University of Tsukuba, Japan.) C:\Users\Steven\Desktop\VPN\SoftEther VPN Client\vpnclient_x64.exe

(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe

(Hewlett-Packard) C:\Program Files (x86)\Hewlett-Packard\HP Connected Remote\HPConnectedRemoteService.exe

(Realsil Microelectronics Inc.) C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe

(Symantec Corporation) C:\Program Files (x86)\Norton Internet Security\Engine\20.6.0.27\ccsvchst.exe

(IDT, Inc.) C:\Program Files\IDT\WDM\sttray64.exe

(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(CyberLink) C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe

(CyberLink Corp.) C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe

(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(Skillbrains) C:\Program Files (x86)\Skillbrains\lightshot\5.2.0.17\Lightshot.exe

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe

(Microsoft Corporation) C:\Windows\SysWOW64\cmd.exe

(Ipswitch, Inc.) C:\Program Files (x86)\Ipswitch\iMacros\nm.exe

(Advanced Micro Devices Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

(ATI Technologies Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe

(Microsoft Corporation) C:\Windows\ImmersiveControlPanel\SystemSettings.exe

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [SysTrayApp] => C:\Program Files\IDT\WDM\sttray64.exe [1664000 2012-08-20] (IDT, Inc.)

HKLM\...\Run: [SynTPEnh] => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2916152 2012-08-24] (Synaptics Incorporated)

HKLM\...\Run: [SoftEther VPN Client UI Helper] => C:\Users\Steven\Desktop\VPN\SoftEther VPN Client\vpnclient_x64.exe [4409400 2015-03-17] (SoftEther VPN Project at University of Tsukuba, Japan.)

HKLM-x32\...\Run: [StartCCC] => C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [642728 2012-10-18] (Advanced Micro Devices, Inc.)

HKLM-x32\...\Run: [RemoteControl10] => C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe [93296 2012-07-13] (CyberLink Corp.)

HKLM-x32\...\Run: [HP Quick Launch] => C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe [581024 2012-09-07] (Hewlett-Packard Development Company, L.P.)

HKLM-x32\...\Run: [HP CoolSense] => C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe [1342008 2012-09-14] (Hewlett-Packard Development Company, L.P.)

HKLM-x32\...\Run: [Lightshot] => C:\Program Files (x86)\Skillbrains\lightshot\Lightshot.exe [226560 2014-11-18] ()

HKU\S-1-5-21-1126339425-1057895131-3926143213-1005\...\Run: [GoogleChromeAutoLaunch_DBC3D4352A5484FFEC5A194662F5C082] => C:\Program Files (x86)\Google\Chrome\Application\chrome.exe [809288 2015-03-14] (Google Inc.)

HKU\S-1-5-21-1126339425-1057895131-3926143213-1005\...\MountPoints2: {a76f6132-02f9-11e4-be72-7446a08913af} - "G:\LG_PC_Programs.exe"

Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\SoftEther VPN Client Manager Startup.lnk

ShortcutTarget: SoftEther VPN Client Manager Startup.lnk -> C:\Users\Mac\Desktop\VPN\SoftEther VPN Client\vpncmgr_x64.exe (No File)

ShellIconOverlayIdentifiers: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => C:\Users\Mac\AppData\Local\Microsoft\OneDrive\17.3.4726.0226\amd64\FileSyncShell64.dll (Microsoft Corporation)

ShellIconOverlayIdentifiers: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => C:\Users\Mac\AppData\Local\Microsoft\OneDrive\17.3.4726.0226\amd64\FileSyncShell64.dll (Microsoft Corporation)

ShellIconOverlayIdentifiers: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => C:\Users\Mac\AppData\Local\Microsoft\OneDrive\17.3.4726.0226\amd64\FileSyncShell64.dll (Microsoft Corporation)

ShellIconOverlayIdentifiers-x32: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => C:\Users\Mac\AppData\Local\Microsoft\OneDrive\17.3.4726.0226\FileSyncShell.dll (Microsoft Corporation)

ShellIconOverlayIdentifiers-x32: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => C:\Users\Mac\AppData\Local\Microsoft\OneDrive\17.3.4726.0226\FileSyncShell.dll (Microsoft Corporation)

ShellIconOverlayIdentifiers-x32: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => C:\Users\Mac\AppData\Local\Microsoft\OneDrive\17.3.4726.0226\FileSyncShell.dll (Microsoft Corporation)

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT13/1

HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT13/1

HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT13/1

HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT13/1

HKU\S-1-5-21-1126339425-1057895131-3926143213-1005\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT13/1

HKU\S-1-5-21-1126339425-1057895131-3926143213-1005\Software\Microsoft\Internet Explorer\Main,First Home Page = http://g.msn.com/HPNOT13/1

HKU\S-1-5-21-1126339425-1057895131-3926143213-1005\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT13/1

SearchScopes: HKLM -> {45C7643A-B18F-494A-81E5-16C447366039} URL = http://www.amazon.co...s={searchTerms}

SearchScopes: HKLM -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = http://rover.ebay.co...54371-11896-2/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword={searchTerms}

SearchScopes: HKLM-x32 -> {45C7643A-B18F-494A-81E5-16C447366039} URL = http://www.amazon.co...s={searchTerms}

SearchScopes: HKLM-x32 -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = http://rover.ebay.co...54371-11896-2/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword={searchTerms}

SearchScopes: HKU\S-1-5-21-1126339425-1057895131-3926143213-1005 -> {45C7643A-B18F-494A-81E5-16C447366039} URL = http://www.amazon.co...s={searchTerms}

SearchScopes: HKU\S-1-5-21-1126339425-1057895131-3926143213-1005 -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = http://rover.ebay.co...54371-11896-2/4 ?mpre=http%3A%2F%2Fwww.ebay.com%2Fsch%2F%3F_nkw%3D{searchTerms}&keyword={searchTerms}

BHO: Lync Browser Helper -> {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll [2015-02-10] (Microsoft Corporation)

BHO: iMacros Browser Helper Object -> {34D5A80A-992D-4F07-9509-66E9E133BAAF} -> C:\Program Files\Ipswitch\iMacros\iMacrosBHO.dll [2015-01-12] ()

BHO: Microsoft SkyDrive Pro Browser Helper -> {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL [2015-02-10] (Microsoft Corporation)

BHO-x32: iMacros Browser Helper Object -> {34D5A80A-992D-4F07-9509-66E9E133BAAF} -> C:\Program Files (x86)\Ipswitch\iMacros\iMacrosBHO.dll [2015-01-12] ()

BHO-x32: Norton Identity Protection -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton Internet Security\Engine\20.6.0.27\coIEPlg.dll [2014-11-28] (Symantec Corporation)

BHO-x32: Norton Vulnerability Protection -> {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -> C:\Program Files (x86)\Norton Internet Security\Engine\20.6.0.27\IPS\IPSBHO.DLL [2013-04-08] (Symantec Corporation)

BHO-x32: HP Network Check Helper -> {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} -> C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll [2012-07-09] (Hewlett-Packard)

Toolbar: HKLM-x32 - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.6.0.27\coIEPlg.dll [2014-11-28] (Symantec Corporation)

Handler-x32: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL [2015-02-03] (Microsoft Corporation)

Tcpip\Parameters: [DhcpNameServer] 192.168.1.1

FireFox:

========

FF ProfilePath: C:\Users\Mac\AppData\Roaming\Mozilla\Firefox\Profiles\vbixnu3n.default

FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll [2014-05-14] ( Microsoft Corporation)

FF Plugin-x32: @adobe.com/ShockwavePlayer -> C:\windows\SysWOW64\Adobe\Director\np32dsw_1166636.dll [2012-08-08] (Adobe Systems, Inc.)

FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll [2014-05-14] ( Microsoft Corporation)

FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\Program Files\Microsoft Office 15\root\Office15\NPSPWRAP.DLL [2015-01-15] (Microsoft Corporation)

FF Plugin-x32: @microsoft.com/WLPG,version=16.4.3503.0728 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2012-07-28] (Microsoft Corporation)

FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.26.9\npGoogleUpdate3.dll [2015-02-04] (Google Inc.)

FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.26.9\npGoogleUpdate3.dll [2015-02-04] (Google Inc.)

FF Plugin-x32: @WildTangent.com/GamesAppPresenceDetector,Version=1.0 -> C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll [2012-10-12] ()

FF HKLM-x32\...\Firefox\Extensions: [{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\coFFPlgn

FF Extension: Norton Toolbar - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\coFFPlgn [2015-03-24]

Chrome:

=======

CHR Profile: C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default

CHR Extension: (Google Slides) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\aapocclcgogkmnckokdopfmhonfmgoek [2015-03-24]

CHR Extension: (Theme Creator) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\akpelnjfckgfiplcikojhomllgombffc [2015-03-24]

CHR Extension: (Google Docs) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2015-03-24]

CHR Extension: (Google Drive) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2015-03-24]

CHR Extension: (Norton Security Toolbar) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\bejnhdlplbjhffionohbdnpcbobfejcc [2015-03-24]

CHR Extension: (YouTube) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2015-03-24]

CHR Extension: (Adblock Plus) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\cfhdojbkjhnklbpkdaibdccddilifddb [2015-03-24]

CHR Extension: (Replace New Tab Page) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\cnkhddihkmmiiclaipbaaelfojkmlkja [2015-03-24]

CHR Extension: (Google Search) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2015-03-24]

CHR Extension: (iMacros for Chrome) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\cplklnmnlbnpmjogncfgfijoopmnlemp [2015-03-24]

CHR Extension: (Google Sheets) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\felcaaldnbdncclmgdcncolpebgiejap [2015-03-24]

CHR Extension: (Norton Identity Safe) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\iikflkcanblccfahdhdonehdalibjnif [2015-03-24]

CHR Extension: (Emoji Input) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\immhpnclomdloikkpcefncmfgjbkojmh [2015-03-24]

CHR Extension: (DotVPN - Free and Secure VPN) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\kpiecbcckbofpmkkkdibbllpinceiihk [2015-03-24]

CHR Extension: (Chrome Hotword Shared Module) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\lccekmodgklaepjeofjdjpbminllajkg [2015-03-24]

CHR Extension: (Morpheon Dark) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\mafbdhjdkjnoafhfelkjpchpaepjknad [2015-03-24]

CHR Extension: (Google Wallet) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2015-03-24]

CHR Extension: (My Chrome Theme) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\oehpjpccmlcalbenfhnacjeocbjdonic [2015-03-24]

CHR Extension: (Disqus Downvote Exposer) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\onccocebmmmcfgipaappfpolojndnkce [2015-03-24]

CHR Extension: (Gmail) - C:\Users\Mac\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2015-03-24]

CHR HKLM\...\Chrome\Extension: [bejnhdlplbjhffionohbdnpcbobfejcc] - C:\Program Files (x86)\Norton Internet Security\Engine\20.6.0.27\Exts\Chrome.crx [2015-01-18]

CHR HKLM\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - https://clients2.goo...ice/update2/crx

CHR HKLM-x32\...\Chrome\Extension: [bejnhdlplbjhffionohbdnpcbobfejcc] - C:\Program Files (x86)\Norton Internet Security\Engine\20.6.0.27\Exts\Chrome.crx [2015-01-18]

CHR HKLM-x32\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - https://clients2.goo...ice/update2/crx

==================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R2 AMD FUEL Service; C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [361984 2012-10-18] (Advanced Micro Devices, Inc.) [File not signed]

R2 ClickToRunSvc; C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe [2714800 2015-02-10] (Microsoft Corporation)

R2 HP Support Assistant Service; C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe [86528 2012-09-27] (Hewlett-Packard Company) [File not signed]

R2 HPConnectedRemote; C:\Program Files (x86)\Hewlett-Packard\HP Connected Remote\HPConnectedRemoteService.exe [35744 2012-10-12] (Hewlett-Packard)

R2 IconMan_R; C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [2451456 2012-07-13] (Realsil Microelectronics Inc.) [File not signed]

R2 NIS; C:\Program Files (x86)\Norton Internet Security\Engine\20.6.0.27\ccSvcHst.exe [144368 2013-05-21] (Symantec Corporation)

R2 SEVPNCLIENT; C:\Users\Steven\Desktop\VPN\SoftEther VPN Client\vpnclient_x64.exe [4409400 2015-03-17] (SoftEther VPN Project at University of Tsukuba, Japan.)

S3 WinDefend; C:\Program Files\Windows Defender\MsMpEng.exe [15440 2012-07-25] (Microsoft Corporation)

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R3 AtiHDAudioService; C:\Windows\system32\drivers\AtihdW86.sys [91648 2012-08-22] (Advanced Micro Devices)

R3 BHDrvx64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\BASHDefs\20150106.001\BHDrvx64.sys [1622744 2015-01-06] (Symantec Corporation)

R3 ccSet_NIS; C:\Windows\system32\drivers\NISx64\1406000.01B\ccSetx64.sys [169048 2013-04-15] (Symantec Corporation)

R3 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [487216 2015-01-14] (Symantec Corporation)

R3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [142640 2015-01-14] (Symantec Corporation)

R3 IDSVia64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\IPSDefs\20150120.001\IDSvia64.sys [668888 2015-01-08] (Symantec Corporation)

S3 NAVENG; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\VirusDefs\20150120.019\ENG64.SYS [129752 2015-01-20] (Symantec Corporation)

S3 NAVEX15; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\VirusDefs\20150120.019\EX64.SYS [2137304 2015-01-20] (Symantec Corporation)

R3 RSP2STOR; C:\Windows\system32\DRIVERS\RtsP2Stor.sys [272016 2012-07-17] (Realtek Semiconductor Corp.)

S3 SmbDrv; C:\Windows\System32\drivers\Smb_driver_AMDASF.sys [41272 2012-08-24] (Synaptics Incorporated)

S3 SmbDrvI; C:\Windows\System32\drivers\Smb_driver_Intel.sys [43832 2012-08-24] (Synaptics Incorporated)

S3 SRTSP; C:\Windows\System32\Drivers\NISx64\1406000.01B\SRTSP64.SYS [796760 2013-05-16] (Symantec Corporation)

R3 SRTSPX; C:\Windows\system32\drivers\NISx64\1406000.01B\SRTSPX64.SYS [36952 2013-03-04] (Symantec Corporation)

R3 SymDS; C:\Windows\system32\drivers\NISx64\1406000.01B\SYMDS64.SYS [493656 2013-05-21] (Symantec Corporation)

R3 SymEFA; C:\Windows\system32\drivers\NISx64\1406000.01B\SYMEFA64.SYS [1139800 2013-05-23] (Symantec Corporation)

S4 SymELAM; C:\Windows\system32\drivers\NISx64\1406000.01B\SymELAM.sys [23448 2012-06-20] (Symantec Corporation)

R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [177312 2015-01-15] (Symantec Corporation)

R3 SymIRON; C:\Windows\system32\drivers\NISx64\1406000.01B\Ironx64.SYS [224416 2013-03-04] (Symantec Corporation)

R3 SymNetS; C:\Windows\System32\Drivers\NISx64\1406000.01B\SYMNETS.SYS [433752 2013-04-24] (Symantec Corporation)

U3 TrueSight; C:\Windows\System32\Drivers\TrueSight.sys [35064 2015-03-23] ()

R3 WirelessButtonDriver; C:\Windows\System32\drivers\WirelessButtonDriver64.sys [20800 2012-08-31] (Hewlett-Packard Development Company, L.P.)

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)

==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2015-03-24 17:42 - 2015-03-24 17:42 - 00020675 _____ () C:\Users\Mac\Downloads\FRST.txt

2015-03-24 17:41 - 2015-03-24 17:42 - 00000000 ____D () C:\FRST

2015-03-24 17:39 - 2015-03-24 17:40 - 02095616 _____ (Farbar) C:\Users\Mac\Desktop\FRST64.exe

2015-03-24 17:30 - 2015-03-24 17:30 - 00002259 _____ () C:\Windows\epplauncher.mif

2015-03-24 17:29 - 2015-03-24 17:30 - 00000000 ____D () C:\4b47b632cdc66d00568514ea

2015-03-24 07:02 - 2015-03-24 07:03 - 00000000 ____D () C:\Users\Mac\AppData\Roaming\Mozilla

2015-03-24 07:02 - 2015-03-24 07:03 - 00000000 ____D () C:\Users\Mac\AppData\Local\Mozilla

2015-03-24 07:02 - 2015-03-24 07:02 - 00001163 _____ () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk

2015-03-24 07:02 - 2015-03-24 07:02 - 00001151 _____ () C:\Users\Public\Desktop\Mozilla Firefox.lnk

2015-03-24 07:02 - 2015-03-24 07:02 - 00000000 ____D () C:\Program Files (x86)\Mozilla Maintenance Service

2015-03-24 07:02 - 2015-03-24 07:02 - 00000000 ____D () C:\Program Files (x86)\Mozilla Firefox

2015-03-24 03:52 - 2015-03-24 03:54 - 00000000 ____D () C:\Users\Mac\Documents\cvcoptdata

2015-03-24 03:52 - 2015-03-24 03:52 - 00002427 _____ () C:\Users\Mac\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Optimum.lnk

2015-03-24 03:52 - 2015-03-24 03:52 - 00002397 _____ () C:\Users\Mac\Desktop\Optimum.lnk

2015-03-24 03:51 - 2015-03-24 03:52 - 31576640 _____ (Cablevision) C:\Users\Mac\Downloads\OptimumAppforLaptop_4.11.exe

2015-03-24 03:49 - 2015-03-24 03:49 - 13087456 _____ (Microsoft Corporation) C:\Users\Mac\Downloads\Silverlight_x64.exe

2015-03-24 03:49 - 2015-03-24 03:49 - 00002217 _____ () C:\Users\Mac\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive.lnk

2015-03-24 03:48 - 2015-03-24 03:48 - 00000000 ___RD () C:\Users\Mac\SkyDrive

2015-03-24 03:48 - 2015-03-24 03:48 - 00000000 ____D () C:\ProgramData\Microsoft SkyDrive

2015-03-24 03:36 - 2015-03-24 06:05 - 00003600 _____ () C:\Windows\System32\Tasks\Optimize Start Menu Cache Files-S-1-5-21-1126339425-1057895131-3926143213-1005

2015-03-24 03:32 - 2015-03-24 03:32 - 00000000 ____D () C:\Users\Mac\AppData\Roaming\ATI

2015-03-24 03:32 - 2015-03-24 03:32 - 00000000 ____D () C:\Users\Mac\AppData\Local\ATI

2015-03-24 03:32 - 2015-03-24 03:32 - 00000000 ____D () C:\Users\Mac\AppData\Local\AMD

2015-03-24 03:31 - 2015-03-24 03:31 - 00000000 ____D () C:\Users\Mac\AppData\Local\Hewlett-Packard

2015-03-24 03:30 - 2015-03-24 03:30 - 00003906 _____ () C:\Windows\System32\Tasks\User_Feed_Synchronization-{2D44718D-C064-4ADC-ADA1-5842F7B30106}

2015-03-24 03:30 - 2015-03-24 03:30 - 00001434 _____ () C:\Users\Mac\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer.lnk

2015-03-24 03:30 - 2015-03-24 03:30 - 00000842 _____ () C:\Users\Mac\Desktop\Downloads.lnk

2015-03-24 03:30 - 2015-03-24 03:30 - 00000000 ____D () C:\Users\Mac\AppData\Roaming\Synaptics

2015-03-24 03:30 - 2015-03-24 03:30 - 00000000 ____D () C:\Users\Mac\AppData\Roaming\Adobe

2015-03-24 03:30 - 2015-03-24 03:30 - 00000000 ____D () C:\Users\Mac\AppData\Local\Google

2015-03-24 03:29 - 2015-03-24 03:30 - 00000000 ____D () C:\Users\Mac\AppData\Local\Packages

2015-03-24 03:29 - 2015-03-24 03:29 - 00000000 ____D () C:\Users\Mac\AppData\Local\VirtualStore

2015-03-24 03:26 - 2015-03-24 03:26 - 00000020 ___SH () C:\Users\Mac\ntuser.ini

2015-03-24 03:25 - 2015-03-24 03:48 - 00000000 ____D () C:\Users\Mac

2015-03-24 03:25 - 2012-11-30 21:43 - 00000000 ___HD () C:\Users\Mac\Documents\hp.system.package.metadata

2015-03-24 03:25 - 2012-07-26 04:13 - 00000000 ___RD () C:\Users\Mac\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\System Tools

2015-03-24 03:25 - 2012-07-26 04:13 - 00000000 ___RD () C:\Users\Mac\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories

2015-03-24 03:25 - 2012-07-26 04:13 - 00000000 ___RD () C:\Users\Mac\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessibility

2015-03-24 03:25 - 2012-07-26 04:13 - 00000000 ____D () C:\Users\Mac\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Maintenance

2015-03-23 22:33 - 2015-03-23 22:33 - 00035064 _____ () C:\Windows\system32\Drivers\TrueSight.sys

2015-03-23 22:33 - 2015-03-23 22:33 - 00000000 ____D () C:\ProgramData\RogueKiller

2015-03-23 22:20 - 2015-03-23 22:20 - 435675182 _____ () C:\Windows\MEMORY.DMP

2015-03-23 22:20 - 2015-03-23 22:20 - 00280560 _____ () C:\Windows\Minidump\032315-20576-01.dmp

2015-03-23 22:20 - 2015-03-23 22:20 - 00000000 ____D () C:\Windows\Minidump

2015-03-17 05:47 - 2015-03-24 03:55 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SoftEther VPN Client

2015-03-17 05:47 - 2015-03-17 05:47 - 00135736 _____ (SoftEther VPN Project at University of Tsukuba, Japan.) C:\Windows\system32\vpncmd.exe

2015-03-17 05:44 - 2015-03-23 22:01 - 00000000 ____D () C:\Users\Steven\Desktop\VPN

2015-02-25 12:09 - 2015-03-24 03:22 - 00004966 _____ () C:\Windows\System32\Tasks\Microsoft Office 15 Sync Maintenance for Steve-Steven Steve

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2015-03-24 17:07 - 2015-01-14 08:41 - 00000914 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job

2015-03-24 17:04 - 2012-08-03 18:23 - 00013248 _____ () C:\Windows\PFRO.log

2015-03-24 17:04 - 2012-07-26 03:22 - 00000006 ____H () C:\Windows\Tasks\SA.DAT

2015-03-24 17:00 - 2012-07-26 04:12 - 00000000 ____D () C:\Windows\system32\sru

2015-03-24 16:52 - 2015-01-14 08:41 - 00000918 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job

2015-03-24 08:26 - 2015-01-21 16:16 - 00000402 _____ () C:\Windows\Tasks\update-sys.job

2015-03-24 07:39 - 2015-01-21 16:16 - 00000402 _____ () C:\Windows\Tasks\update-S-1-5-21-1126339425-1057895131-3926143213-1002.job

2015-03-24 05:58 - 2015-01-14 08:35 - 01331671 _____ () C:\Windows\WindowsUpdate.log

2015-03-24 03:52 - 2015-01-14 09:38 - 00000000 ____D () C:\ProgramData\InstallMate

2015-03-24 03:52 - 2015-01-14 07:47 - 00000000 ____D () C:\Users\Steven

2015-03-24 03:50 - 2012-07-26 04:12 - 00000000 ____D () C:\Windows\AUInstallAgent

2015-03-24 03:31 - 2015-01-14 08:28 - 00000000 ____D () C:\Windows\System32\Tasks\WPD

2015-03-24 03:28 - 2012-07-26 01:26 - 00524288 ___SH () C:\Windows\system32\config\BBI

2015-03-24 03:27 - 2015-01-14 08:40 - 00003598 _____ () C:\Windows\System32\Tasks\Optimize Start Menu Cache Files-S-1-5-21-1126339425-1057895131-3926143213-1002

2015-03-20 19:01 - 2015-01-14 08:42 - 00002183 _____ () C:\Users\Public\Desktop\Google Chrome.lnk

2015-03-20 05:29 - 2012-07-26 01:26 - 00262144 ___SH () C:\Windows\system32\config\ELAM

2015-03-17 16:44 - 2015-01-15 18:17 - 00000000 ____D () C:\Program Files\Microsoft Office 15

==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\System32\winlogon.exe => File is digitally signed

C:\Windows\System32\wininit.exe => File is digitally signed

C:\Windows\explorer.exe => File is digitally signed

C:\Windows\SysWOW64\explorer.exe => File is digitally signed

C:\Windows\System32\svchost.exe => File is digitally signed

C:\Windows\SysWOW64\svchost.exe => File is digitally signed

C:\Windows\System32\services.exe => File is digitally signed

C:\Windows\System32\User32.dll => File is digitally signed

C:\Windows\SysWOW64\User32.dll => File is digitally signed

C:\Windows\System32\userinit.exe => File is digitally signed

C:\Windows\SysWOW64\userinit.exe => File is digitally signed

C:\Windows\System32\rpcss.dll => File is digitally signed

C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2015-03-23 04:34

==================== End Of Log ============================

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 11-03-2015

Ran by Mac at 2015-03-24 17:43:37

Running from C:\Users\Mac\Downloads

Boot Mode: Normal

==========================================================

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

==================== Installed Programs ======================

(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

4 Elements II (x32 Version: 2.2.0.98 - WildTangent) Hidden

Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.6.636 - Adobe Systems, Inc.)

AMD Catalyst Install Manager (HKLM\...\{8FE9C1D4-F5E4-B855-1D79-FF5D11F54A19}) (Version: 8.0.891.0 - Advanced Micro Devices, Inc.)

Bejeweled 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden

Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)

Build-a-lot 4 - Power Source (x32 Version: 2.2.0.98 - WildTangent) Hidden

Cradle Of Egypt Collector's Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden

Cradle of Rome 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden

CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.2.2114 - CyberLink Corp.)

CyberLink PhotoDirector (HKLM-x32\...\InstallShield_{4862344A-A39C-4897-ACD4-A1BED5163C5A}) (Version: 2.0.2.3317 - CyberLink Corp.)

CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.2.2126 - CyberLink Corp.)

CyberLink PowerDVD (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.7.4528 - CyberLink Corp.)

CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.5.5811 - CyberLink Corp.)

D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden

Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)

Farm Frenzy (x32 Version: 2.2.0.98 - WildTangent) Hidden

FATE: The Cursed King (x32 Version: 2.2.0.97 - WildTangent) Hidden

Final Drive Fury (x32 Version: 2.2.0.95 - WildTangent) Hidden

Gardenscapes: Mansion Makeover (x32 Version: 3.0.2.32 - WildTangent) Hidden

Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.101 - Google Inc.)

Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden

Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden

Governor of Poker 2 Premium Edition (x32 Version: 2.2.0.95 - WildTangent) Hidden

Hewlett-Packard ACLM.NET v1.2.1.1 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden

House of 1000 Doors: Family Secrets (x32 Version: 2.2.0.98 - WildTangent) Hidden

Hoyle Card Games (x32 Version: 2.2.0.95 - WildTangent) Hidden

HP 3D DriveGuard (HKLM\...\{6821D775-9303-46DD-977A-2D97CA18B054}) (Version: 4.2.8.1 - Hewlett-Packard Company)

HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: v1.0 - Meridian Audio Ltd)

HP Connected Remote (HKLM-x32\...\{F243A34B-AB7F-4065-B770-B85B767C247C}) (Version: 1.0.1218 - Hewlett-Packard)

HP CoolSense (HKLM-x32\...\{8704FEEF-A6A8-4E7E-B124-BD6122C66E2C}) (Version: 2.10.42 - Hewlett-Packard Company)

HP Documentation (HKLM-x32\...\{44613B7A-527C-4E89-91FC-E611FA62806A}) (Version: 1.1.0.0 - Hewlett-Packard)

HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.3.0 - WildTangent)

HP MyRoom (HKLM-x32\...\{9C35EDE5-4B0F-45E7-A438-314BA889948E}) (Version: 9.0.0.0 - Hewlett-Packard Company)

HP Quick Launch (HKLM-x32\...\{E5823036-6F09-4D0A-B05C-E2BAA129288A}) (Version: 3.0.6 - Hewlett-Packard Company)

HP Registration Service (HKLM\...\{C2E428EB-116E-41C0-9E84-B22DE9CCA42F}) (Version: 1.1.6232.4245 - Hewlett-Packard)

HP Support Assistant (HKLM-x32\...\{EE202411-2C26-49E8-9784-1BC1DBF7DE96}) (Version: 7.0.39.15 - Hewlett-Packard Company)

HP Utility Center (HKLM-x32\...\{0C57987A-A03A-4B95-A309-D23F78F406CA}) (Version: 1.0.8 - Hewlett-Packard)

HP Wireless Button Driver (HKLM-x32\...\{941DE69D-6CEE-4171-8F1F-3D7E352AA498}) (Version: 1.0.6.1 - Hewlett-Packard Company)

IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6425.0 - IDT)

iMacros Version 10.3.27.5830 (x64) (HKLM\...\{9C5118F7-E26D-4fc0-B7F4-4A067A0808FA}_is1) (Version: 10.3.27.5830 - Ipswitch, Inc)

Jewel Match 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden

John Deere Drive Green (x32 Version: 2.2.0.95 - WildTangent) Hidden

Lightshot-5.2.0.17 (HKLM-x32\...\{30A5B3C9-2084-4063-A32A-628A98DE512B}_is1) (Version: 5.2.0.17 - Skillbrains)

Luxor Evolved (x32 Version: 2.2.0.98 - WildTangent) Hidden

Mahjongg Dimensions Deluxe: Tiles in Time (x32 Version: 2.2.0.98 - WildTangent) Hidden

MATLAB R2012b (HKLM\...\Matlab R2012b) (Version: 8.0 - The MathWorks, Inc.)

Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4701.1002 - Microsoft Corporation)

Microsoft OneDrive (HKU\S-1-5-21-1126339425-1057895131-3926143213-1005\...\OneDriveSetup.exe) (Version: 17.3.4726.0226 - Microsoft Corporation)

Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)

Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)

Mortimer Beckett and the Crimson Thief Premium Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden

Movie Maker (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden

Mozilla Firefox 36.0.4 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 36.0.4 (x86 en-US)) (Version: 36.0.4 - Mozilla)

Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 36.0.4 - Mozilla)

Mystery P.I. - Curious Case of Counterfeit Cove (x32 Version: 2.2.0.98 - WildTangent) Hidden

Norton Internet Security (HKLM-x32\...\NIS) (Version: 20.6.0.27 - Symantec Corporation)

Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4701.1002 - Microsoft Corporation) Hidden

Office 15 Click-to-Run Licensing Component (Version: 15.0.4701.1002 - Microsoft Corporation) Hidden

Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4701.1002 - Microsoft Corporation) Hidden

Optimum (HKU\S-1-5-21-1126339425-1057895131-3926143213-1005\...\957718696.optimumapp.iptv.optimum.net) (Version: - optimumapp.iptv.optimum.net)

Optimum App for Laptop 4.11 (HKLM\...\{6082AB31-92B1-4832-AC89-3B2E6D8C14FE}) (Version: 4.11 - Cablevision)

Peggle Nights (x32 Version: 2.2.0.98 - WildTangent) Hidden

Penguins! (x32 Version: 2.2.0.98 - WildTangent) Hidden

Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden

Polar Golfer (x32 Version: 2.2.0.98 - WildTangent) Hidden

Qualcomm Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Qualcomm Atheros)

Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.3.730.2012 - Realtek)

Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.2.8400.29031 - Realtek Semiconductor Corp.)

Roads of Rome 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden

Royal Envoy 2 Collector's Edition (x32 Version: 3.0.2.32 - WildTangent) Hidden

swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden

Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 16.2.10.12 - Synaptics Incorporated)

Tales of Lagoona (x32 Version: 2.2.0.110 - WildTangent) Hidden

Update Installer for WildTangent Games App (x32 Version: - WildTangent) Hidden

WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.3.0 - WildTangent)

WildTangent Games App (x32 Version: 4.0.9.7 - WildTangent) Hidden

Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3503.0728 - Microsoft Corporation)

Youda Jewel Shop (x32 Version: 3.0.2.32 - WildTangent) Hidden

Zuma's Revenge (x32 Version: 2.2.0.98 - WildTangent) Hidden

==================== Custom CLSID (selected items): ==========================

(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)

CustomCLSID: HKU\S-1-5-21-1126339425-1057895131-3926143213-1005_Classes\CLSID\{5AB7172C-9C11-405C-8DD5-AF20F3606282}\InprocServer32 -> C:\Users\Mac\AppData\Local\Microsoft\OneDrive\17.3.4726.0226\amd64\FileSyncShell64.dll (Microsoft Corporation)

CustomCLSID: HKU\S-1-5-21-1126339425-1057895131-3926143213-1005_Classes\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}\InprocServer32 -> C:\Users\Mac\AppData\Local\Microsoft\OneDrive\17.3.4726.0226\amd64\FileSyncShell64.dll (Microsoft Corporation)

CustomCLSID: HKU\S-1-5-21-1126339425-1057895131-3926143213-1005_Classes\CLSID\{A78ED123-AB77-406B-9962-2A5D9D2F7F30}\InprocServer32 -> C:\Users\Mac\AppData\Local\Microsoft\OneDrive\17.3.4726.0226\amd64\FileSyncShell64.dll (Microsoft Corporation)

CustomCLSID: HKU\S-1-5-21-1126339425-1057895131-3926143213-1005_Classes\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524}\InprocServer32 -> C:\Users\Mac\AppData\Local\Microsoft\OneDrive\17.3.4726.0226\amd64\FileSyncShell64.dll (Microsoft Corporation)

CustomCLSID: HKU\S-1-5-21-1126339425-1057895131-3926143213-1005_Classes\CLSID\{CB3D0F55-BC2C-4C1A-85ED-23ED75B5106B}\InprocServer32 -> C:\Users\Mac\AppData\Local\Microsoft\OneDrive\17.3.4726.0226\amd64\FileSyncShell64.dll (Microsoft Corporation)

CustomCLSID: HKU\S-1-5-21-1126339425-1057895131-3926143213-1005_Classes\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A}\InprocServer32 -> C:\Users\Mac\AppData\Local\Microsoft\OneDrive\17.3.4726.0226\amd64\FileSyncShell64.dll (Microsoft Corporation)

CustomCLSID: HKU\S-1-5-21-1126339425-1057895131-3926143213-1005_Classes\CLSID\{F8071786-1FD0-4A66-81A1-3CBE29274458}\InprocServer32 -> C:\Users\Mac\AppData\Local\Microsoft\OneDrive\17.3.4726.0226\amd64\FileSyncApi64.dll (Microsoft Corporation)

==================== Restore Points =========================

Check "winmgmt" service or repair WMI.

==================== Hosts content: ==========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2012-07-26 01:26 - 2012-07-26 01:26 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts

==================== Scheduled Tasks (whitelisted) =============

(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

Task: {17044C12-96D3-436A-A707-99B4F98DEE59} - System32\Tasks\MirageAgent => C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe [2012-10-12] (CyberLink)

Task: {17F6EFE0-36DF-43AC-981A-7DC1BB0C3182} - System32\Tasks\Hewlett-Packard\HP Support Assistant\Update Check => C:\ProgramData\Hewlett-Packard\HP Support Framework\Resources\Updater7\HPSFUpdater.exe [2012-09-05] (Hewlett-Packard Company)

Task: {44D4BF3D-F432-4704-884D-3BC712C5CD21} - System32\Tasks\Norton Internet Security\Norton Error Analyzer => C:\Program Files (x86)\Norton Internet Security\Engine\20.6.0.27\SymErr.exe [2013-06-03] (Symantec Corporation)

Task: {83787ADE-C7CC-450D-A52E-70DC3F9E8EA2} - System32\Tasks\Microsoft\Office\Office Subscription Maintenance => C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesCommonx86\Microsoft Shared\OFFICE15\OLicenseHeartbeat.exe [2015-02-10] (Microsoft Corporation)

Task: {838A7E0E-63B2-46B8-8BED-4AC7C932F4AB} - System32\Tasks\Synaptics TouchPad Enhancements => \Program Files\Synaptics\SynTP\SynTPEnh.exe [2012-08-24] (Synaptics Incorporated)

Task: {86AE1F9B-27F7-4DE9-B765-3F67E09C5336} - System32\Tasks\update-S-1-5-21-1126339425-1057895131-3926143213-1002 => C:\Program Files (x86)\Skillbrains\Updater\Updater.exe [2014-11-28] ()

Task: {8D55A0F4-1C68-4562-AE8C-53AA4C8FA8D5} - System32\Tasks\Microsoft\Office\Office Automatic Updates => C:\Program Files\Microsoft Office 15\ClientX64\OfficeC2RClient.exe [2015-02-10] (Microsoft Corporation)

Task: {91F1CEB7-B40B-45D8-8FFC-7320A4AC62F3} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2015-01-14] (Google Inc.)

Task: {98131560-179B-4324-84A7-FA817C9482AE} - System32\Tasks\update-sys => C:\Program Files (x86)\Skillbrains\Updater\Updater.exe [2014-11-28] ()

Task: {A25B884F-FDDB-4FA3-AF97-82768F5A1E2A} - System32\Tasks\Microsoft Office 15 Sync Maintenance for Steve-Steven Steve => C:\Program Files\Microsoft Office 15\Root\Office15\MsoSync.exe [2015-02-10] (Microsoft Corporation)

Task: {A7FFB557-8BA6-43D9-9612-AD0B1DC35A4E} - System32\Tasks\Microsoft\Office\Office ClickToRun Service Monitor => C:\Program Files\Microsoft Office 15\ClientX64\OfficeC2RClient.exe [2015-02-10] (Microsoft Corporation)

Task: {B00ECB33-7F53-433F-933C-AC52F736FE6D} - System32\Tasks\Norton Internet Security\Norton Error Processor => C:\Program Files (x86)\Norton Internet Security\Engine\20.6.0.27\SymErr.exe [2013-06-03] (Symantec Corporation)

Task: {B0DB86C5-E99D-4EBB-BD08-B09FC1096CE0} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Assistant Quick Start => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe [2012-09-27] (Hewlett-Packard Company)

Task: {D494CB74-0E0A-40E3-9A63-43406D6F9204} - System32\Tasks\Norton WSC Integration => C:\Program Files (x86)\Norton Internet Security\Engine\20.6.0.27\WSCStub.exe [2014-12-06] (Symantec Corporation)

Task: {FF5EB1A2-D3DA-4D3A-87DB-171B23F59CF0} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2015-01-14] (Google Inc.)

Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

Task: C:\Windows\Tasks\update-S-1-5-21-1126339425-1057895131-3926143213-1002.job => C:\Program Files (x86)\Skillbrains\Updater\Updater.exe

Task: C:\Windows\Tasks\update-sys.job => C:\Program Files (x86)\Skillbrains\Updater\Updater.exe

==================== Loaded Modules (whitelisted) ==============

2012-10-18 11:28 - 2012-10-18 11:28 - 00073728 _____ () C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Container.Wlan.dll

2015-01-15 18:17 - 2014-05-20 08:19 - 00105640 _____ () C:\Program Files\Microsoft Office 15\ClientX64\ApiClient.dll

2015-02-21 05:44 - 2015-01-27 11:29 - 08898720 _____ () C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\1033\GrooveIntlResource.dll

2012-10-18 11:28 - 2012-10-18 11:28 - 00103424 _____ () C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Proxy.Native.dll

==================== Safe Mode (whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

==================== EXE Association (whitelisted) ===============

(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)

==================== Other Areas ============================

(Currently there is no automatic fix for this section.)

HKU\S-1-5-21-1126339425-1057895131-3926143213-1005\Control Panel\Desktop\\Wallpaper -> C:\Windows\web\wallpaper\Hewlett-Packard Backgrounds\backgroundDefault.jpg

DNS Servers: 192.168.1.1

==================== MSCONFIG/TASK MANAGER disabled items ==

(Currently there is no automatic fix for this section.)

==================== Accounts: =============================

Administrator (S-1-5-21-1126339425-1057895131-3926143213-500 - Administrator - Disabled) => C:\Users\Administrator

Guest (S-1-5-21-1126339425-1057895131-3926143213-501 - Limited - Enabled)

HomeGroupUser$ (S-1-5-21-1126339425-1057895131-3926143213-1004 - Limited - Enabled)

Mac (S-1-5-21-1126339425-1057895131-3926143213-1005 - Administrator - Enabled) => C:\Users\Mac

==================== Faulty Device Manager Devices =============

Could not list Devices. Check "winmgmt" service or repair WMI.

==================== Event log errors: =========================

Application errors:

==================

Error: (03/24/2015 05:30:08 PM) (Source: Microsoft Security Client Setup) (EventID: 100) (User: STEVE)

Description: HRESULT:0x8004FF6F

Description:You don’t need to install Microsoft Security Essentials. Your version of Windows includes an updated version of Windows Defender that provides the same level of protection as Microsoft Security Essentials, along with other significant improvements. <a>For more information on the differences and improvements, see online Help</a>. Error code:0x8004FF6F.

Error: (03/24/2015 05:08:06 PM) (Source: Application Error) (EventID: 1000) (User: )

Description: Faulting application name: HPWMISVC.exe, version: 3.0.1.0, time stamp: 0x5049996b

Faulting module name: HPWMISVC.exe, version: 3.0.1.0, time stamp: 0x5049996b

Exception code: 0xc0000005

Fault offset: 0x000018ae

Faulting process id: 0x70c

Faulting application start time: 0xHPWMISVC.exe0

Faulting application path: HPWMISVC.exe1

Faulting module path: HPWMISVC.exe2

Report Id: HPWMISVC.exe3

Faulting package full name: HPWMISVC.exe4

Faulting package-relative application ID: HPWMISVC.exe5

Error: (03/24/2015 05:06:50 PM) (Source: HPConnectedRemote) (EventID: 0) (User: )

Description: HPConnectedRemote can only run on HP computers.

Error: (03/24/2015 00:46:43 PM) (Source: Bonjour Service) (EventID: 100) (User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 13793593

Error: (03/24/2015 00:46:43 PM) (Source: Bonjour Service) (EventID: 100) (User: )

Description: Task Scheduling Error: m->NextScheduledEvent 13793593

Error: (03/24/2015 00:46:43 PM) (Source: Bonjour Service) (EventID: 100) (User: )

Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/24/2015 03:45:12 AM) (Source: Microsoft-Windows-User Profiles Service) (EventID: 1533) (User: STEVE)

Description: Windows cannot delete the profile directory C:\Users\Steven. This error may be caused by files in this directory being used by another program.

DETAIL - The directory is not empty.

Error: (03/24/2015 03:31:43 AM) (Source: HPConnectedRemote) (EventID: 0) (User: )

Description: HPConnectedRemote can only run on HP computers.

Error: (03/24/2015 03:31:30 AM) (Source: Application Error) (EventID: 1000) (User: )

Description: Faulting application name: HPWMISVC.exe, version: 3.0.1.0, time stamp: 0x5049996b

Faulting module name: HPWMISVC.exe, version: 3.0.1.0, time stamp: 0x5049996b

Exception code: 0xc0000005

Fault offset: 0x000018ae

Faulting process id: 0x710

Faulting application start time: 0xHPWMISVC.exe0

Faulting application path: HPWMISVC.exe1

Faulting module path: HPWMISVC.exe2

Report Id: HPWMISVC.exe3

Faulting package full name: HPWMISVC.exe4

Faulting package-relative application ID: HPWMISVC.exe5

Error: (03/24/2015 03:24:13 AM) (Source: HPConnectedRemote) (EventID: 0) (User: )

Description: HPConnectedRemote can only run on HP computers.

System errors:

=============

Error: (03/24/2015 05:08:27 PM) (Source: Service Control Manager) (EventID: 7034) (User: )

Description: The HPWMISVC service terminated unexpectedly. It has done this 1 time(s).

Error: (03/24/2015 05:04:16 PM) (Source: EventLog) (EventID: 6008) (User: )

Description: The previous system shutdown at 5:01:41 PM on ‎3/‎24/‎2015 was unexpected.

Error: (03/24/2015 03:31:34 AM) (Source: Service Control Manager) (EventID: 7034) (User: )

Description: The HPWMISVC service terminated unexpectedly. It has done this 1 time(s).

Error: (03/24/2015 03:22:41 AM) (Source: Service Control Manager) (EventID: 7034) (User: )

Description: The HPWMISVC service terminated unexpectedly. It has done this 1 time(s).

Error: (03/24/2015 03:21:32 AM) (Source: Service Control Manager) (EventID: 7023) (User: )

Description: The Software Protection service terminated with the following error:

%%19

Error: (03/24/2015 03:20:20 AM) (Source: Service Control Manager) (EventID: 7034) (User: )

Description: The HPWMISVC service terminated unexpectedly. It has done this 1 time(s).

Error: (03/24/2015 03:18:44 AM) (Source: EventLog) (EventID: 6008) (User: )

Description: The previous system shutdown at 12:33:37 AM on ‎3/‎24/‎2015 was unexpected.

Error: (03/23/2015 10:33:59 PM) (Source: Application Popup) (EventID: 1060) (User: )

Description: \??\C:\Windows\System32\Drivers\TrueSight.sys

Error: (03/23/2015 10:21:25 PM) (Source: Service Control Manager) (EventID: 7034) (User: )

Description: The HPWMISVC service terminated unexpectedly. It has done this 1 time(s).

Error: (03/23/2015 10:20:22 PM) (Source: BugCheck) (EventID: 1001) (User: )

Description: 0x000000ef (0xfffffa8005ab3080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)C:\Windows\MEMORY.DMP032315-20576-01

Microsoft Office Sessions:

=========================

Error: (03/24/2015 05:30:08 PM) (Source: Microsoft Security Client Setup) (EventID: 100) (User: STEVE)

Description: HRESULT:0x8004FF6F

Error: (03/24/2015 05:08:06 PM) (Source: Application Error) (EventID: 1000) (User: )

Description: HPWMISVC.exe3.0.1.05049996bHPWMISVC.exe3.0.1.05049996bc0000005000018ae70c01d0667620340b66C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exeC:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exedd1de339-d269-11e4-bf30-7446a08913af