[iammykyl]

OK. it just looked like you had the order of the steps mixed up.

Yes, try the new Disc. 

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tthe link dosnt wwork for me

it says ccnt connect

[Elton yu]

tthe link dosnt wwork for me

it says ccnt connect

[iammykyl]

That site is down for the moment.

You said

I havnt made a usb recovery stick yet,but the recovery CD is new 

 

Did you perform the instruction in reply #208?

When working on the laptop hardware, always, turn off, disconnect from the wall socket, remove the battery. > Then, 

Reattach the HDD, > reinstall the battery, reconnect to the wall socket. > Then, 

making sure the Recovery CD is in the optical drive.

Start the Laptop, press the F key to bring up the boot manager, > boot to the CD.   Report results.

[Elton yu]

Wait just to be clear repair disc=recovery disc
Right?

Edited by Elton yu, 12 May 2015 - 07:10 PM.

[iammykyl]

Wait just to be clear repair disc=recovery disc

Right?

Yes, the new one you made.

 

We know that your optical drive is working, so if the recovery Disc gets stuck at "Loading Files", just leave it sit there for about half an hour.

If it remains stuck, my opinion is that the drive has so much Data corruption, or physical damage, that you may need to replace the drive.

 

As you cannot read the product Key from the sticker, you will need to contact Dell Support and request media recovery discs from them.   The disc will contain a new product key, (you can't see it) but during installation the OS will be automatically activated.

 

Before actually buying a new drive, When you get the Dell disc/s, try using them first.   You may be lucky and the OS installs OK.

 

> http://www.dell.com/...c=us&l=en&s=dhs

[Elton yu]

So basicall its hopeless now and our only shot is the dells first party discs...
Also the usb.

But if i buy a new drive,is that ginna fix the problem 100%? I dont think theres anyng else damaged but the drive so ya im thinking it will

But if the discs fail is there a way to save my data? (If there is still data in it) if so,how?

[terry1966]

GUYS I HAVE GOOD NEWS
I removed the harddrive and pushed the repair disc in,this is what happened

Please reply ASAP,

if it was me, at this step (your post 203 :- http://www.geekstogo...14#entry2500703) i'd make sure the dot was in the top position to use recovery tools, then carefully insert the hard drive back into the laptop so it's firmly attached, it's hot swappable so no damage should occur, then hit the next button and see what happens, with luck you may find it will try to find and repair the os even though it isn't listed in the open window.

 

Edited by terry1966, 14 May 2015 - 05:10 PM.

[iammykyl]

Good idea terry196.   If it fails, we will then look at trying to save files using a live Linux CD. 

[Elton yu]

So i should click on the top dot then turn the laptop off and reattach the hdd?
Im sorry i havnt been doing things like these

[iammykyl]

 

 

So i should click on the top dot then turn the laptop off and reattach the hdd?

Don''t turn the laptop off, after you click in the top position to "use recovery tools...," carefully reattach the HDD then click the next button. (this is safe to do)

let us know if another screen appears.  

[Elton yu]

So while its running,i open up the keyboard and remove a layer of metal then reattach the hdd,
Thats a good idea though.im curious if it works

[terry1966]

whoa stop, don't do that.

 

if you need to remove the keyboard to install the hard drive then that suggestion is no good to you, i assumed all you had to do was gently turn the laptop over and insert the hard drive into the back.

 

laptop hard drives are usually easy to get to by just undoing a single screw and removing the cover like this.

 

sorry i didn't check what laptop you have and how the hard drive is fitted before i made my suggestion.

 

because you have to do more than that then no never work inside a laptop with the power and/or battery connected, it's really not safe for either you or your laptops hardware.

 

Edited by terry1966, 15 May 2015 - 06:43 PM.

[Elton yu]

Nope the hard drive is buried deep inside and the only way to access it is through the keyboard or drilling a large enough hole on the ottom of the laptop

Could a magnetic screw driver interrup or damage data on my hdd?

[terry1966]

 

Could a magnetic screw driver interrup or damage data on my hdd?

not usually, i use magnetic screw drivers all the time to work on pc's and laptops and have never lost any data because of them but any magnet near the hard drive can cause data loss if it's powerful enough.

 

to be honest i think your best option now is to connect the drive to another pc and save any data on it you can, then go to the hard drive makers web site and download their hard drive diagnostic software and run it and check if it can repair that hard drive before trying it again in the laptop, maybe you'll then have better luck trying to run the repair disc with it fitted.

 

[Elton yu]

So go to the makers of my harddrives website then download a diagnostic software and basically retry every attempt we took with the repair discs.

If that dosnt work then,game over?

Edited by Elton yu, 16 May 2015 - 11:07 AM.