Have you considered the possibility that it is your internet connection that is the problem!
It takes an unusual amount of time to load web pages still, videos are choppy and slow to load and downloading anything is a lesson in patience. Windows and HP updates sometimes are successful and other times they won't install at all.
Since I responded here before, I get notifications of thread activity. So I have been following the discussion over time. I had a couple of thoughts to offer, not really advice, but some things you might check.
Sorry if this is a bit off-topic, and I hope I'm not stepping on any toes here... just trying to help.
@pjgoodman2, regarding your Internet signal, it appears that you are using a Wireless Router.
- Is it secured with a password and does it have the latest firmware updates?
- Have you checked the access log to make sure you know who is using it? Wired devices might be involved too, depending on where it's located.
- Have you used other devices on the router to check their connectivity/streaming capability, and if it's the same, better or worse? I like to verify with http://speedtest.net
- Are there any other Wireless devices within a 300-foot range? This could include microwave ovens, computer equipment, other electronic devices, etc. You might have interference from another router or device using the same wireless channel which can really affect signal quality. If this is the case, you might need to change your WiFi channel. There are wireless signal checker apps available that may help you see the signals around you.
Just this morning, I was watching a YouTube video a friend had linked me, and using Firefox, the video was really playing poorly. So poorly that it made me swear out loud... It would play maybe half to one second, then pause half a second, then repeat. Most frustrating indeed. Chrome played the video just fine.
If you are seeing this stuttering issue using Firefox too, I found this article which describes how to disable HW Acceleration in Firefox, tried the steps, restarted Firefox, and it is streaming smoothly now.
Is it possible that when I had the malware that it changed a setting somewhere or damaged something?
Nope, the staff there are experts in what they do and would not have left you with anything but a 100% functional, clean computer that has no issues.
Thank you, kind sir! We do try our best!