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Internet not working


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#1
Pufi

Pufi

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Hi guys!

So, I am surfing web or playing on my PC, then suddenly of nowhere my internet stops working. I have to go "Troubleshoot problems" and it says "Reset the "Local Area Connection" adapter..." and then "Default gateway not available ........ Fixed". But something triggers this problem. For instance, I am trying to get 2 friends to join my Minecraft server, they join, hang out for 5 seconds, and then my internet stops.
Can you help me please?

 

EDIT: I just realized that this happens after an incoming / outgoing connection is established. For example, I used Teamviewer to connect to another PC and after 5 minutes, same problem


Edited by Pufi, 06 April 2015 - 05:18 AM.

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#2
Aura

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Hi Pufi :)

Lets gather more information on your system in a hope to see what's wrong.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      ZrlQbFb.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#3
Pufi

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Hi, this is the log:

MiniToolBox by Farbar  Version: 09-03-2015
Ran by ALEX (administrator) on 06-04-2015 at 17:41:02
Running from "C:\Users\ALEX\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X86)
Model: System Product Name Manufacturer: stem manufacturer
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
 
 
 
 
=========================== Installed Programs ============================
µTorrent (HKLM\...\uTorrent) (Version: 2.2.1 - )
Adobe Flash Player 16 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 17.0.0.134 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
AllShare Framework DMS (HKLM\...\{1C2A409B-3D00-4EE7-B13C-3C70AB8704B0}) (Version: 1.3.23 - Samsung)
Android Studio (HKLM\...\Android Studio) (Version: 1.0 - Google Inc.)
Audacity 2.0.6 (HKLM\...\Audacity_is1) (Version: 2.0.6 - Audacity Team)
BS.Player FREE (HKLM\...\BSPlayerf) (Version: 2.68.1077 - AB Team, d.o.o.)
Canon Easy-PhotoPrint EX (HKLM\...\Easy-PhotoPrint EX) (Version: 4.5.0 - Canon Inc.)
Canon MP Navigator EX 1.2 (HKLM\...\MP Navigator EX 1.2) (Version:  - )
Cheat Engine 6.4 (HKLM\...\Cheat Engine 6.4_is1) (Version:  - Cheat Engine)
Counter Strike 1.6 (HKLM\...\Counter Strike 1.6) (Version:  - )
Counter-Strike Global Offensive version 1.34.4.5 (HKLM\...\{BD051FE3-1575-4CD6-81ED-E905FA94720B}_is1) (Version: 1.34.4.5 - Strogino CS Portal)
D3DX10 (Version: 15.4.2368.0902 - Microsoft) Hidden
DAEMON Tools Lite (HKLM\...\DAEMON Tools Lite) (Version: 4.49.1.0356 - Disc Soft Ltd)
Data Lifeguard Diagnostic for Windows 1.27 (HKLM\...\{519C4DB6-B53B-4F5C-8297-89B2BE949FA5}_is1) (Version:  - Western Digital Corporation)
Definition Update for Microsoft Office 2010 (KB2956207) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{0E5D2277-B9CB-4FD2-92B7-7D145B0CE418}) (Version:  - Microsoft)
Gadwin PrintScreen (32-Bit) (HKLM\...\{40475700-0CC9-4B2C-A365-293E82D784BC}) (Version: 5.4.2.0 - Gadwin Systems)
Google Chrome (HKLM\...\Google Chrome) (Version: 41.0.2272.118 - Google Inc.)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
Growtopia (remove only) (HKLM\...\Growtopia) (Version:  - )
Java 7 Update 75 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F03217075FF}) (Version: 7.0.750 - Oracle)
Java Auto Updater (Version: 2.1.75.13 - Oracle, Inc.) Hidden
Java SE Development Kit 7 Update 75 (HKLM\...\{32A3A4F4-B792-11D6-A78A-00B0D0170750}) (Version: 1.7.0.750 - Oracle)
LogMeIn Hamachi (HKLM\...\LogMeIn Hamachi) (Version: 2.2.0.328 - LogMeIn, Inc.)
LogMeIn Hamachi (Version: 2.2.0.328 - LogMeIn, Inc.) Hidden
Magic 2015 (HKLM\...\Magic 2015_is1) (Version:  - )
Maxthon Cloud Browser (HKLM\...\Maxthon3) (Version: 4.4.4.2000 - Maxthon International Limited)
MicroMachines V4 (HKLM\...\{E4511CEC-2E60-4076-95B6-0E193269EB86}) (Version: 1.01.0000 - Codemasters)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Mathematics Add-in (32-bit) (HKLM\...\{E2C98732-F973-4985-A9C5-DC06178E16EE}) (Version: 2.0.040811.01 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.4734.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.7.0205.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.7.205.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (Version: 10.0.50908 - Microsoft Corporation) Hidden
MP3 Toolkit 1.0.5 (HKLM\...\MP3 Toolkit_is1) (Version:  - MP3Toolkit.com)
MSVCRT (Version: 15.4.2862.0708 - Microsoft) Hidden
Need for Speed™ Most Wanted (HKLM\...\{ADE91A13-434D-4229-00BC-182BAD607303}) (Version:  - )
NVIDIA 3D Vision Driver 341.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 341.44 - NVIDIA Corporation)
NVIDIA Control Panel 341.44 (Version: 341.44 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 341.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 341.44 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.171.1331 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 10.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 10.4.0 - NVIDIA Corporation)
NVIDIA Update Core (Version: 10.4.0 - NVIDIA Corporation) Hidden
Plants vs. Zombies (HKLM\...\Plants vs. Zombies) (Version:  - PopCap Games)
Portal 2 (HKLM\...\Postal 2_is1) (Version:  - )
Robocraft (HKLM\...\Steam App 301520) (Version:  - Freejam)
Samsung Link 2.0.0.1502231139 (HKLM\...\8474-7877-9059-0204) (Version: 2.0.0.1502231139 - Copyright 2013 SAMSUNG)
Sierra Utilities (HKLM\...\Sierra Utilities) (Version:  - )
Skype Click to Call (HKLM\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 7.2 (HKLM\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.2.103 - Skype Technologies S.A.)
SpyHunter 4 (HKLM\...\SpyHunter) (Version: 4.18.9.4384 - Enigma Software Group, LLC)
Steam (HKLM\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
System Requirements Lab CYRI (HKLM\...\{906B34E5-573C-445A-A5D3-40B6BF0A2EC4}) (Version: 6.0.21.0 - Husdawg, LLC)
TeamViewer 10 (HKLM\...\TeamViewer) (Version: 10.0.40798 - TeamViewer)
Tv_Online (HKLM\...\Tv_Online) (Version:  - Tv Online Uninstall)
Update for Microsoft Office 2010 (KB2494150) (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{3FCFD88F-4D13-4F38-8625-ABABEA7F61EA}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Virtua Tennis™ 2009 (HKLM\...\{9B63540D-D942-4C38-B42E-A48AE0145970}) (Version: 1.00.0000 - SEGA)
Who Is On My Wifi version 3.0.2 (HKLM\...\{010D45A1-093D-4534-8147-4E10E80F81CC}_is1) (Version: 3.0.2 - IO3O LLC)
Windows Live Communications Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live SOXE (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
WinRAR 5.20 (32-bit) (HKLM\...\WinRAR archiver) (Version: 5.20.0 - win.rar GmbH)
Yahoo! Messenger (HKLM\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)
YTD Video Downloader 4.8.9 (HKLM\...\{1a413f37-ed88-4fec-9666-5c48dc4b7bb7}) (Version: 4.8.9 - GreenTree Applications SRL)
 
========================= Devices: ================================
 
Name: MpKsl2bd36b43
Description: MpKsl2bd36b43
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: MpKsl2bd36b43
Device ID: ROOT\LEGACY_MPKSL2BD36B43\0000
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
Name: MpKsldf340c93
Description: MpKsldf340c93
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: MpKsldf340c93
Device ID: ROOT\LEGACY_MPKSLDF340C93\0000
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 46%
Total physical RAM: 3071.24 MB
Available physical RAM: 1639.42 MB
Total Pagefile: 6138.72 MB
Available Pagefile: 4414.4 MB
Total Virtual: 2047.88 MB
Available Virtual: 1943.27 MB
 
========================= Partitions: =====================================
 
2 Drive c: () (Fixed) (Total:58.5 GB) (Free:24.85 GB) NTFS
3 Drive d: () (Fixed) (Total:872.92 GB) (Free:709.3 GB) NTFS
5 Drive g: (VT2009) (CDROM) (Total:4.09 GB) (Free:0 GB) UDF
 
========================= Users: ========================================
 
User accounts for \\ALEX-PC
 
Administrator            ALEX                     Guest                    
 
 
**** End of log ****

Edited by Pufi, 06 April 2015 - 08:55 AM.

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#4
Aura

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I noticed presence of illegal software on your system: Cracked Steam. Before I continue assisting you, I'll ask you to uninstall it per GeeksToGo policy.

The posting of links or references to warez or any other type of illegal software is strictly forbidden. By doing so you risk having your user account terminated without warning. We will NOT help anyone we suspect of having obtained their software or services illegally.


GeeksToGo Terms of Use
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#5
Pufi

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Uninstalled it, wasn't using it anyway.


Edited by Pufi, 06 April 2015 - 08:57 AM.

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#6
Aura

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Uninstall the following programs as well:
  • Adobe Flash Player 16 ActiveX - Outdated;
  • Java 7 Update 75 - Outdated;
  • Java SE Development Kit 7 Update 75 - Outdated;
  • SpyHunter 4 - Pure scam. If you paid for the product, I suggest you to ask for a refund;

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#7
Pufi

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Did it, but Java was outdated because of a conflict with a game I play, Minecraft, it doesn't work with Java 8.


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#8
Aura

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Doesn't the new Minecraft Launcher includes it's own Java runtime, which means that you don't need it installed anymore?

http://www.howtogeek...e-to-remove-it/
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#9
Pufi

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Right, sorry, I had a problem once and I forgot that it was fixed


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#10
Aura

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No problem. I would like to see an Autoruns log too, and you have two weird devices in the Device Manager as well.

sUc2qjf.pngAutoruns - Start-up Entries
Follow the instructions below to give me an Autoruns log containing your start-up entries:
  • Download Autoruns.zip from the Sysinternals Suite webpage;
  • Extract the content of the Autoruns.zip folder where you want, then go in the folder, right-click on Autoruns.exe and select Run as Administrator;
  • Accept the EULA on opening, then wait for all the entries to load;
  • Click on File then Save and save the file to a location easily accessible;
  • Go on ge.tt and upload the Autoruns file you saved;
  • Once done, post the download URL of your uploaded file in your next reply;

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#11
Pufi

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http://ge.tt/12R8awD2/v/0


Edited by Pufi, 06 April 2015 - 09:22 AM.

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#12
Aura

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Now you'll re-open Autoruns with Admin Rights, and I want you to delete the entries below. To delete an entry, right-click on it and select Delete. Their Autorun Entry (column) name are listed below and they'll all be highlighted in yellow.Once done, go in the Device Manager. Find the devices MpKsl2bd36b43 and MpKsldf340c93, right-click on them and select Uninstall.

mYEYEX7.pngDevice Manager
Follow the instructions below for your version of Windows to open the Device Manager;
  • On Windows XP, right-click on My Computer, then go to the Hardware tab and click on Device Manager;
  • On Windows Vista and Windows 7, open the Windows Start Menu, right-click on Computer and select Properties;
  • On Windows 8, bring your cursor in the bottom-left corner of the screen, wait for the metro preview to show then right-click on it and select Device Manager;
  • On Windows 8.1, right-click on the Windows logo in the bottom-left corner of the screen and select Device Manager;
  • From the System window, click on Device Manager in the left pane;

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#13
Pufi

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Done.
After I removed those two weird things from the Autoruns, they didn't appear anymore in the Device Manager where they were before.


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#14
Aura

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That's good. Do you know your computer/laptop brand and model? Or if it's a custom built, your motherboard brand and model? Also, are you using a wired or wireless connection?
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#15
Pufi

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I know that my motherboard is an ASUS P5L 1394, I have a computer and I also have a wired connection.

The point is that when the internet is not working on my PC, it is working just fine on my other devices connected by wireless to the same network, for instance my phone


Edited by Pufi, 06 April 2015 - 10:32 AM.

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