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chrome survey, redirects of browser, 'upgrade your media player no


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#16
Essexboy

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Do you have a USB drive to download Chrome to ?

This is unusual as the logs show that you have IE11 installed. Does IE appear when you search for it, what error does it show

Download Chrome from this link to the USB
https://www.google.c.../chrome/browser

Insert the USB in your computer and run the installation file
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#17
dezuha

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I have downloaded to the USB, as you suggested, and it worked.

At the moment there are no redirects, chrome survey, virtual world, false java installations and sex sites.

There is this ad6 in mail.com website. This site doesn't seem very sure.

I use, as you can see, MultiLogin. It could affect security ambient.

I ran spyhunter4 and it found quite some threats.

I have to fix it.

Is the only way buying 'full version'?

 

Thanks a lot for your alacrity and patience

 

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#18
Essexboy

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Spyhunter is not worth paying for when there are other good free alternatives

Once we are sure you are clean we will investigate why IE is not on your system

Please download Malwarebytes Anti-Malware to your desktop
  • Double-click mbam-setup-version.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:
    • Ensure that "Enable free trial of Malwarebytes Anti-Malware Premium" is unchecked
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has loaded, select Scan now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete , make sure that everything is set to "Quarantine", and click Apply Actions.
  • Reboot your computer if prompted.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

To access logs from Malwarebytes Anti-Malware 2.0:

mbamlogs.JPG

1.Open Malwarebytes Anti-Malware 2.0
2.Click History > Application Logs
3.Double-click the log you would like to open

Scan Logs record detections from manual scans, including threats detected and the actions taken against them

To save a Scan Log:

1.Open the log file you would like to save
2.Click Export
3.Choose to export to a .txt
4.Choose a folder to save the log file in, then click Save
5.Post that log here
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#19
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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