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Windows 7 Explorer Appears to Reset when waking from Screensaver


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#16
tigger3370

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Also, when I view the list of installed updates, it says there are 450.


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#17
phillpower2

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Please download then run the MGADiag tool, copy/paste the results into your next reply for us, Download MGADiag by clicking here.

 

Tip

If you have something to add while waiting for a reply use the edit tab – bottom right of the dialogue input box and this will ensure that no information that you provide is overlooked (this can happen if your topic has more than one page)  


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#18
tigger3370

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I'll work on editing from now on to keep the post count down. Thanks.
 
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
 
Cached Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {15529FF2-7554-4B76-8921-9364242F0717}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\tigger3370\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{15529FF2-7554-4B76-8921-9364242F0717}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3677838341-3950402109-2304298615</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dm4 Notebook PC     </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.27</Version><SMBIOSVersion major="2" minor="6"/><Date>20111221000000.000000+000</Date></BIOS><HWID>739D3207018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows® 7, HomePremium edition
Description: Windows Operating System - Windows® 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-3572010
Installation ID: 018430193723642276128561106412239350768572804935710495
Processor Certificate URL: http://go.microsoft....k/?LinkID=88338
Product Key Certificate URL: http://go.microsoft....k/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 4/21/2015 6:10:37 PM
 
Windows Activation Technologies-->
HrOffline: N/A
HrOnline: N/A
HealthStatus: N/A
Event Time Stamp: N/A
WAT Activex: Registered
WAT Admin Service: Registered
 
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAln1MrAJ/SrxoRLTnDrXiBYpCXF0=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC HP     SLIC-MPC
  FACP HP     SLIC-MPC
  HPET HP     SLIC-MPC
  BOOT HP     SLIC-MPC
  MCFG HP     SLIC-MPC
  ASF! HP     SLIC-MPC
  SLIC HPQOEM SLIC-MPC
  SSDT TrmRef PtidDevc
  SSDT TrmRef PtidDevc
  SSDT TrmRef PtidDevc
  SSDT TrmRef PtidDevc
  ASPT HP     SLIC-MPC
  SSDT TrmRef PtidDevc

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#19
phillpower2

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The info highlighted in red suggests that there is a problem with the validation of Windows, there is a MS update for this which I have included below, if the update does not work or it will not install I feel that it would be prudent to seek the help of the GTG malware experts; 
 
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
 
Update for Windows 7 for x64-based Systems (KB971033)
 
Please also see Description of the update for Windows Activation Technologies information here
 
NB: There is no suggestion being made here that Windows is not legit only that it may have become corrupted.

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#20
tigger3370

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It wouldn't install as it says it was installed already.

 

UPDATE!!!: I figured out how to uninstall the update and reinstall it.


Edited by tigger3370, 24 April 2015 - 06:06 AM.

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#21
phillpower2

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Not heard from you for a while tigger3370, do you still require assistance or is the issue now resolved, an update would be appreciated.


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#22
tigger3370

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The problem still exists. Nothing I've tried to date has solved the problem. It just did it again.


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#23
phillpower2

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Please see the GTG malware redirection information below;

 

I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).


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#24
tigger3370

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I'll give it a try. I turned off the power setting to so that the screen only dims without turning off and haven't had the problem occur again. Will let you know what happens after following the steps you listed above.

 

Ran the steps listed above and posted a message on the malware board. The problem still hasn't reoccurred since disabling the feature to turn the screen off.


Edited by tigger3370, 04 May 2015 - 08:18 AM.

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#25
phillpower2

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Thanks for the update tigger3370 :thumbsup:  the malware removal staff tend to be very busy but someone will be with you asap, good luck and as post above return here if you need to 


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#26
tigger3370

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Well, I am malware and virus free. Found out that the issue appears to go away when I run a clean boot. I also had thought I narrowed it down to a few things in the my start-up/services list, but they issue just took awhile to reappear. Starting over and trying to narrow it down from scratch. Turned on those things that I need to have and left everything else off. Know in a couple days if this worked. Any other suggestions for narrowing it down?


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