[christoforest]

Hi there,

 

I cannot run Cyberlink Power DVD 9.6 because I keep getting this message:

 

"the program can't start because msvcp80.dll is missing from your computer"

 

I also cannot watch videos in Windows media player or any other program and suspect this may be why.

 

If I uninstall Cyberlink Power DVD 9.6, I don't know how to reinstall it, because it does not seem to be available on Cyberlinks website.  I also suspect this will not solve the problem because of the Media Player parallel problem.

 

Any help would be greatly appreciated.

 

thank you

 

Chris

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Hi christoforest

Usually this error message can be solved by a reinstallation of the program. I guess this program was installed by your laptop/computer manufacturer, who will probably provide a download for it on your laptop/computer drivers webpage. Do you know your laptop/computer brand and model or not? Also, what version of Windows are you using, Vista or 7? 32 or 64-bits?

[Aura]

Hi christoforest

Usually this error message can be solved by a reinstallation of the program. I guess this program was installed by your laptop/computer manufacturer, who will probably provide a download for it on your laptop/computer drivers webpage. Do you know your laptop/computer brand and model or not? Also, what version of Windows are you using, Vista or 7? 32 or 64-bits?

[christoforest]

Hi there,

 

Thanks for helping.

 

The program came installed on a Dell Latitude E6420, using Windows 7 professional, 64 bit. 

 

Unfortunately, the only disc I seem to have is the Operating System one that came with the laptop.

 

Chris

[Aura]

Dell have a support article to update and/or install Cyberlink PowerDVD for Dell laptops and computers. Follow the instructions in the link below to reinstall it:

http://www.dell.com/...19/SLN132884/en

Let me know how it goes.

[christoforest]

That looks good.

 

I am trying to "register my system" but it never seems to go through.

 

I will give it some more time and let you know.

 

thanks again

 

Chris

[SleepyDude]

Hi,

 

msvcp80.dll is part of the Microsoft Visual C++ 2005 try to install the following Microsoft Visual C++ 2005 Runtimes

- Microsoft Visual C++ 2005 Redistributable Package (x86)

- Microsoft Visual C++ 2005 Redistributable Package (x64)

 

If your windows is 32 bits install only the first (x86) if your system is 64 bits install both.

 

If you get any error installing please post the exact error.

[christoforest]

Hi Aura,

 

Well, I tried to download the Cyberlink Power DVD from Dell, but they would not give me access to it even though it was installed on my laptop when I bought it!

 

I was on the phone for 1.5 hours, and finally she said she might be able to mail it to me in a few days.  Ugh.

 

I will try what Sleepy Dude suggested and see if that helps and get back to you.

 

thanks again for trying to help

 

Chris

[Aura]

Then go with Sleepy's solution, its the easiest. Usually I make people reinstall the programs since the installer will reinstall the prerequisites needed for it to run, so this way you ensure that both the prerequisites and the program itself are well installed. But if its out of reach, reinstalling the prerequisite should do the job just fine.

[christoforest]

No luck, I tried Sleepy's suggestion, didn't help.

[christoforest]

I am thinking the problem may not even be solved by reinstalling Cyberlink Power DVD because even on Windows Media Player I cannot watch videos.

[Aura]

What happens when you try to watch videos on Windows Media Player? Same error message?

[christoforest]

I get this message

 

"Windows Media Player cannot play DVD video. You might need to adjust your Windows display settings. Open display settings in Control Panel, and then try lowering your screen resolution and color quality settings."

[Aura]

I think its normal for Windows Media Player to not be able to play some DVDs, hence why people often use third party players. Can you try to install VLC (Video LAN Player) and see if you can read your DVD with it? Should take a few minutes to download and install, its not that big.

[christoforest]

Hi Aura,

 

That works great!  I will just forget about using Power DVD and use this.  If they mail me the disc I will try and install it and see if it fixes the original problem.  If not I can just use VLC.

 

Thank you!

[christoforest]

Ugh!!!   Now the video doesn't work on VLC.  Sound works, but no video.

 

So I uninstalled, reinstalled, and still just sound, no video. 

 

In fact earlier,  I had this problem with Power DVD as well, just sound, no video.