[Aura]

Can you try a different DVD? Maybe the issue is with the DVD and not the player.

[Advertisements]

Wait, hold the phone!  I just uninstalled, and went to reinstall again VLC, and this time made sure to get the 64 bit version, seems to have done the trick.

 

Man, this computer stuff can really eat up ones time.

 

thanks again for you help

 

Chris

[christoforest]

Wait, hold the phone!  I just uninstalled, and went to reinstall again VLC, and this time made sure to get the 64 bit version, seems to have done the trick.

 

Man, this computer stuff can really eat up ones time.

 

thanks again for you help

 

Chris

[Aura]

No problem Chris If VLC ever causes you issues again, let me know. Also, let us know how goes the reinstallation Cyberlink PowerDVD and if it works after.

[christoforest]

Hi Aura,

 

OK, I will let you know how it goes.

 

thanks again

 

Chris

[christoforest]

Hi Aura,

 

Well, Dell did well and Fedex'd me a copy of Cyberlink Power DVD.  I uninstalled the program on the laptop, and then re-installed it with the disc they sent me......the same problem is still there.

 

There is seriously something wrong with my computer, because I cannot even install correctly the "HP solution center" which is used to run my scanner/printer.  As I was installing it, I got the same error message, "msvcp80.dll is missing...." 

 

Then a bit after unsuccessfully installing "HP solution center", I got a blue screen crash shut down! 

 

I had a similar crash about a month ago when my problems started.  Well at least my computer problems.   :-)  

 

I saved some info in a dump file from that time:

 

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7601.2.1.0.256.48

  Locale ID:                                             1033

 

Additional information about the problem:

  BCCode:                                               50

  BCP1:                                                    FFFFF880079E7000

  BCP2:                                                    0000000000000008

  BCP3:                                                    FFFFF880079E7000

  BCP4:                                                    0000000000000000

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               256_1

 

Files that help describe the problem:

  C:\Windows\Minidump\030715-18532-01.dmp

  C:\Users\Chris\AppData\Local\Temp\WER-45755-0.sysdata.xml

 

This time there seems to be another minidump file but I can't open it, says "access is denied"

 

Not sure what to do at this point other than throw my computer in the river and then go back to peacefully using a typewriter.  :-)

 

thanks

 

Chris

[Aura]

Alright let's take a more in-depth look.

MiniToolBox

• Download MiniToolBox and move the executable file to your Desktop;
• Execute MiniToolBox and check the following options:
  • List Installed Programs;
  • List Last 10 Event Viewer Errors;
  • List Devices - Only Problems;
  • List Users, Partitions and Memory size;
    
• Once this is done, click on Go and wait for the scan to complete;
• Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

[christoforest]

OK, here you go!

 

*************************

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by Chris (administrator) on 09-04-2015 at 21:35:18
Running from "C:\Users\Chris\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: Latitude E6420 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/09/2015 08:31:36 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/09/2015 08:01:38 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/09/2015 07:31:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/09/2015 07:26:34 PM) (Source: MsiInstaller) (User: MININT-3TD2024)
Description: Product: GPBaseService2 -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.  Action DeleteLogFiles.4E1E3632_A2A4_413C_8307_7F150F1A314B, entry: DeleteLogFiles, library: C:\Windows\Installer\MSI578.tmp

Error: (04/09/2015 07:19:06 PM) (Source: MsiInstaller) (User: MININT-3TD2024)
Description: Product: SolutionCenter -- Error 1706. An installation package for the product SolutionCenter cannot be found. Try the installation again using a valid copy of the installation package 'SolutionCenter.msi'.

Error: (04/09/2015 07:15:56 PM) (Source: MsiInstaller) (User: MININT-3TD2024)
Description: Product: SolutionCenter -- Error 1706. An installation package for the product SolutionCenter cannot be found. Try the installation again using a valid copy of the installation package 'SolutionCenter.msi'.

Error: (04/09/2015 06:42:23 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/09/2015 08:08:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/08/2015 08:33:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/08/2015 06:42:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (04/09/2015 08:30:52 PM) (Source: Service Control Manager) (User: )
Description: The Panda Product Service service failed to start due to the following error:
%%2

Error: (04/09/2015 08:30:51 PM) (Source: Service Control Manager) (User: )
Description: The Panda Protection Service service failed to start due to the following error:
%%2

Error: (04/09/2015 08:30:51 PM) (Source: Service Control Manager) (User: )
Description: The internethelper_antiphishing Service service failed to start due to the following error:
%%2

Error: (04/09/2015 08:30:48 PM) (Source: BugCheck) (User: )
Description: 0x00000116 (0xfffffa800a9984e0, 0xfffff88006583800, 0x0000000000000000, 0x0000000000000002)C:\Windows\MEMORY.DMP040915-54615-01

Error: (04/09/2015 08:30:39 PM) (Source: Service Control Manager) (User: )
Description: The NTRU TSS v1.2.1.34 TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0

Error: (04/09/2015 08:30:08 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:27:58 PM on ‎4/‎9/‎2015 was unexpected.

Error: (04/09/2015 08:04:11 PM) (Source: DCOM) (User: )
Description: {477EC83A-C370-4331-8931-4DC8C1A9B504}

Error: (04/09/2015 08:02:19 PM) (Source: nvlddmkm) (User: )
Description: \Device\Video7CMDre 00000000 00000088 ff1fe121 00000007 00000000

Error: (04/09/2015 08:02:13 PM) (Source: nvlddmkm) (User: )
Description: \Device\Video7CMDre 00000000 00000088 ff1fe121 00000007 00000000

Error: (04/09/2015 08:01:51 PM) (Source: nvlddmkm) (User: )
Description: \Device\Video7CMDre 00000000 00000088 ff1fe121 00000007 00000000


Microsoft Office Sessions:
=========================
Error: (04/09/2015 08:31:36 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/09/2015 08:01:38 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/09/2015 07:31:49 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/09/2015 07:26:34 PM) (Source: MsiInstaller)(User: MININT-3TD2024)
Description: Product: GPBaseService2 -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.  Action DeleteLogFiles.4E1E3632_A2A4_413C_8307_7F150F1A314B, entry: DeleteLogFiles, library: C:\Windows\Installer\MSI578.tmp (NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/09/2015 07:19:06 PM) (Source: MsiInstaller)(User: MININT-3TD2024)
Description: Product: SolutionCenter -- Error 1706. An installation package for the product SolutionCenter cannot be found. Try the installation again using a valid copy of the installation package 'SolutionCenter.msi'.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/09/2015 07:15:56 PM) (Source: MsiInstaller)(User: MININT-3TD2024)
Description: Product: SolutionCenter -- Error 1706. An installation package for the product SolutionCenter cannot be found. Try the installation again using a valid copy of the installation package 'SolutionCenter.msi'.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/09/2015 06:42:23 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/09/2015 08:08:46 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/08/2015 08:33:55 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/08/2015 06:42:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


CodeIntegrity Errors:
===================================
  Date: 2015-03-17 22:25:24.298
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Users\Chris\AppData\Local\Temp\RarSFX0\Pav2WSC.exe because the set of per-page image hashes could not be found on the system.

  Date: 2015-03-17 22:25:24.158
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Users\Chris\AppData\Local\Temp\RarSFX0\Pav2WSC.exe because the set of per-page image hashes could not be found on the system.

  Date: 2015-03-17 22:25:24.049
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Users\Chris\AppData\Local\Temp\RarSFX0\Pav2WSC.exe because the set of per-page image hashes could not be found on the system.

  Date: 2015-03-14 13:10:43.606
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Users\Chris\AppData\Local\Temp\RarSFX0\Pav2WSC.exe because the set of per-page image hashes could not be found on the system.

  Date: 2015-03-14 13:10:43.479
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Users\Chris\AppData\Local\Temp\RarSFX0\Pav2WSC.exe because the set of per-page image hashes could not be found on the system.

  Date: 2015-03-14 13:10:43.352
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Users\Chris\AppData\Local\Temp\RarSFX0\Pav2WSC.exe because the set of per-page image hashes could not be found on the system.

  Date: 2015-03-12 18:36:31.999
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Users\Chris\AppData\Local\Temp\RarSFX0\Pav2WSC.exe because the set of per-page image hashes could not be found on the system.

  Date: 2015-03-12 18:36:31.889
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Users\Chris\AppData\Local\Temp\RarSFX0\Pav2WSC.exe because the set of per-page image hashes could not be found on the system.

  Date: 2015-03-12 18:36:31.780
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Users\Chris\AppData\Local\Temp\RarSFX0\Pav2WSC.exe because the set of per-page image hashes could not be found on the system.

  Date: 2015-03-11 23:36:15.712
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\SMCLpav\Pav2WSC.exe because the set of per-page image hashes could not be found on the system.



=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 6.2.2 - Hewlett-Packard) Hidden
AccelerometerP11 (HKLM-x32\...\{87434D51-51DB-4109-B68F-A829ECDCF380}) (Version: 2.00.10.22 - STMicroelectronics)
Adobe Flash Player 10 ActiveX (HKLM-x32\...\{922E8525-AC7E-4294-ACAA-43712D4423C0}) (Version: 10.0.22.87 - Adobe Systems, Inc.)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.134 - Adobe Systems Incorporated)
Adobe Photoshop Elements 12 (HKLM-x32\...\Adobe Photoshop Elements 12) (Version: 12.1.0.0 - Adobe Systems Incorporated)
Adobe Photoshop Elements 12 (x32 Version: 12.1.0.0 - Adobe Systems Incorporated) Hidden
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 10.2.2214 - AVAST Software)
BioAPI Framework (Version: 1.0.2 - Dell Inc.) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BufferChm (x32 Version: 130.0.331.000 - Hewlett-Packard) Hidden
C309g-m (x32 Version: 130.0.396.000 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.03 - Piriform)
Custom (Version: 01.00.00.000 - Wave Systems Corp.) Hidden
CyberLink PowerDVD 9.5 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.5.1.3426 - CyberLink Corp.)
CyberLink PowerDVD 9.5 (x32 Version: 9.5.1.3426 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery Manager (HKLM\...\{50B4B603-A4C6-4739-AE96-6C76A0F8A388}) (Version: 1.3.1 - Dell Inc.)
Dell ControlVault Host Components Installer 64 bit (Version: 2.0.20.159 - Broadcom Corporation) Hidden
Dell Data Protection | Access (HKLM-x32\...\{A7D91856-258D-4C87-8041-B170851CE432}) (Version: 2.0.00001.001 - Dell Inc.)
Dell Data Protection | Access (Version: 01.01.01.001 - Wave Systems Corp) Hidden
Dell Data Protection | Access | Drivers (HKLM-x32\...\{4E4E65EE-C456-45AC-B5AD-C62C3A325BD0}) (Version: 1.00.011 - Dell Inc.)
Dell Data Protection | Access | Middleware (HKLM-x32\...\{841CBDD5-4BB5-403E-AEE3-2FADC3890BE8}) (Version: 1.00.005 - Dell Inc.)
Dell Display Manager (HKLM-x32\...\{AC50C05D-9D57-40F5-B2EF-AC402F14312B}_is1) (Version:  - EnTech Taiwan)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 6.0.0.14 - Dell)
Dell System Manager (HKLM\...\{FDF509ED-9624-4FDE-9BAA-9566C186AB96}) (Version: 1.6.00000 - Dell Inc.)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1208.101.116 - ALPS ELECTRIC CO., LTD.)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 1.40.05 - Creative Technology Ltd)
DellAccess (Version: 01.01.00.053 - Wave Systems Corp.) Hidden
Destinations (x32 Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 130.0.372.000 - Hewlett-Packard) Hidden
DirectX 9 Runtime (x32 Version: 1.00.0000 - Sonic Solutions) Hidden
Elements 12 Organizer (x32 Version: 12.0 - Adobe Systems Incorporated) Hidden
EMBASSY Security Center (Version: 04.03.00.067 - Wave Systems Corp.) Hidden
FileZilla Client 3.9.0.6 (HKLM-x32\...\FileZilla Client) (Version: 3.9.0.6 - Tim Kosse)
Gemalto (Version: 01.64.01.0010 - Wave Systems Corp) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.89 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
GPBaseService2 (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
GPBaseService2 (x32 Version: 140.0.211.000 - Hewlett-Packard) Hidden
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Photosmart Premium C309g-m All-In-One Driver Software 13.0 Rel .6 (HKLM\...\{181AC4C7-B83C-4B5F-B566-E19BF2472429}) (Version: 13.0 - HP)
HP Print Projects 1.0 (HKLM\...\HP Print Projects) (Version: 1.0 - HP)
HP Smart Web Printing 4.5 (HKLM\...\HP Smart Web Printing) (Version: 4.5 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Update (HKLM-x32\...\{7059BDA7-E1DB-442C-B7A1-6144596720A4}) (Version: 4.000.011.006 - Hewlett-Packard)
HPPhotoGadget (x32 Version: 130.0.282.000 - Hewlett-Packard) Hidden
hpPrintProjects (x32 Version: 130.0.303.000 - Hewlett-Packard) Hidden
HPProductAssistant (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
HPSSupply (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
hpWLPGInstaller (x32 Version: 130.0.303.000 - Hewlett-Packard) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2353 - Intel Corporation)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 8 Update 25 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418025F0}) (Version: 8.0.250 - Oracle Corporation)
Java 8 Update 40 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418040F0}) (Version: 8.0.400 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.40.25 - Oracle Corporation) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
MarketResearch (x32 Version: 130.0.374.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM-x32\...\{91E30409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.5614.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 36.0.4 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 36.0.4 (x86 en-US)) (Version: 36.0.4 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Network64 (Version: 130.0.374.000 - Hewlett-Packard) Hidden
NTRU TCG Software Stack (Version: 2.1.34 - Security Innovation) Hidden
NVIDIA Control Panel 327.62 (Version: 327.62 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 327.62 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 327.62 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.141.953 - NVIDIA Corporation) Hidden
NVIDIA nView 140.75 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NView) (Version: 140.75 - NVIDIA Corporation)
NVIDIA Optimus 1.14.17 (Version: 1.14.17 - NVIDIA Corporation) Hidden
NVIDIA Update Components (Version: 1.14.17 - NVIDIA Corporation) Hidden
Panda Free Antivirus (Version: 7.23.00.0000 - Panda Security) Hidden
PC-CCID (Version: 2.0.0 - Gemalto) Hidden
Pdf995 (HKLM-x32\...\Pdf995) (Version: 14.2s - )
PhotoShowExpress (x32 Version: 2.0.063 - Sonic Solutions) Hidden
Preboot Manager (Version: 03.03.00.049 - Wave Systems Corp.) Hidden
Private Information Manager (Version: 07.01.00.007 - Wave Systems Corp.) Hidden
PS_AIO_06_C309g-m_SW_Min (x32 Version: 130.0.396.000 - Hewlett-Packard) Hidden
PSE12 STI Installer (x32 Version: 12.0 - Adobe Systems Incorporated) Hidden
Qnect (HKLM-x32\...\Qnect) (Version:  - )
RBVirtualFolder64Inst (Version: 1.00.0000 - Roxio, Inc.) Hidden
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Roxio Activation Module (x32 Version: 1.0 - Roxio) Hidden
Roxio BackOnTrack (x32 Version: 1.3.3 - Roxio) Hidden
Roxio Burn (x32 Version: 1.8 - Roxio) Hidden
Roxio Creator Starter (HKLM-x32\...\{6F0BBEFE-BE1C-419B-BA1F-D36C9E7915BC}) (Version: 12.1.77.0 - Roxio)
Roxio Creator Starter (x32 Version: 1.0.439 - Roxio) Hidden
Roxio Creator Starter (x32 Version: 5.0.0 - Roxio) Hidden
Roxio Express Labeler 3 (x32 Version: 3.2.2 - Roxio) Hidden
Roxio File Backup (Version: 1.3.2 - Roxio) Hidden
Scan (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 13.0 - HP)
SmartWebPrinting (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
SolutionCenter (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
Sonic CinePlayer Decoder Pack (x32 Version: 4.3.0 - Sonic Solutions) Hidden
SPBA 5.9 (Version: 5.9.4.6686 - UPEK Inc.) Hidden
Status (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
Tekla Structures Learning (HKLM-x32\...\{C6D0A74B-98A6-428D-8BA6-E723CAEEB8C7}) (Version: 200.0.102.0 - Tekla Corporation)
Tekla Structures Learning (x32 Version: 200.0.102.0 - Tekla Corporation) Hidden
Tekla Structures Learning Default Env (x32 Version: 200.0.102.0 - Tekla Corporation) Hidden
Tekla Structures Learning US imperial Env (HKLM-x32\...\{9F0918D9-E4B8-4E28-AC5D-37C90FF6EF99}) (Version: 200.0.102.0 - Tekla Corporation)
Toolbox (x32 Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (x32 Version: 130.0.376.000 - Hewlett-Packard) Hidden
Trusted Drive Manager (Version: 4.0.5.8 - Wave Systems Corp.) Hidden
Upek Touchchip Fingerprint Reader (Version: 1.2.004 - Dell Inc.) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 2.2.0 - VideoLAN)
Wave Infrastructure Installer (Version: 07.66.40.0008 - Wave Systems Corp) Hidden
Wave Support Software Installer (Version: 05.13.00.014 - Wave Systems Corp) Hidden
WebReg (x32 Version: 130.0.132.017 - Hewlett-Packard) Hidden
WIDCOMM Bluetooth Software (HKLM\...\{436E0B79-2CFB-4E5F-9380-E17C1B25D0C5}) (Version: 6.3.0.6900 - Broadcom Corporation)
Windows Driver Package - Dell Inc. PBADRV System  (09/11/2009 1.0.1.6) (HKLM\...\9512AA21B791B05A54E27065C45BBC417AB282DF) (Version: 09/11/2009 1.0.1.6 - Dell Inc.)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 8073.02 MB
Available physical RAM: 5024.54 MB
Total Pagefile: 16144.22 MB
Available Pagefile: 13138.88 MB
Total Virtual: 4095.88 MB
Available Virtual: 3967.33 MB

========================= Partitions: =====================================

1 Drive c: (OSDisk) (Fixed) (Total:684.96 GB) (Free:236.12 GB) NTFS

========================= Users: ========================================

User accounts for \\MININT-3TD2024

Administrator            Chris                    Guest                    
UpdatusUser              


**** End of log ****

[christoforest]

Wow, odd to see Panda Antivirus there, I thought I deleted that and have been running Avast.

[christoforest]

Hi Aura,

 

Not sure if this provides any clues or not, but since March 10, windows has been trying but failing, to install windows update KB3033929.  It goes into some long loop, and then fails every time. 

 

I did notice that there are many posts about this issue around the web, so it does not seem unique to my computer, but nothing that ever seemed to solve the problem. 

 

I have given up trying to get it installed and turned windows updates to manual just to stop having a long, failed installation process every time I turn the computer off.

 

thanks again

 

Chris

[Aura]

Uninstall the following programs:

• Adobe Flash Player 10 ActiveX;
• Java 8 Update 25 (64-bits);

As for Panda, you can download their uninstall tool to deal with the remnants:

http://www.pandasecu...t/card?id=55509

If you have both Panda and Avast! installed on your system, it can indeed create system conflict and instability.

[christoforest]

Hi Aura

 

Should I uninstall and reinstall these?

 

• Adobe Flash Player 10 ActiveX;
• Java 8 Update 25 (64-bits);

I did that Panda uninstall but will try again.

 

thanks

 

Chris

[christoforest]

OK, nevermind, I just removed them both.

 

Then I ran the Panda uninstall.

 

Still same msvcp80.dll error message.

 

Afterwards, I ran MiniToolBox again to check on Panda, still seems to be there.  See below:

 

******************************************************

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by Chris (administrator) on 10-04-2015 at 11:55:17
Running from "C:\Users\Chris\Desktop\COMPUTER REPAIR"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: Latitude E6420 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************


=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 6.2.2 - Hewlett-Packard) Hidden
AccelerometerP11 (HKLM-x32\...\{87434D51-51DB-4109-B68F-A829ECDCF380}) (Version: 2.00.10.22 - STMicroelectronics)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.134 - Adobe Systems Incorporated)
Adobe Photoshop Elements 12 (HKLM-x32\...\Adobe Photoshop Elements 12) (Version: 12.1.0.0 - Adobe Systems Incorporated)
Adobe Photoshop Elements 12 (x32 Version: 12.1.0.0 - Adobe Systems Incorporated) Hidden
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 10.2.2214 - AVAST Software)
BioAPI Framework (Version: 1.0.2 - Dell Inc.) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BufferChm (x32 Version: 130.0.331.000 - Hewlett-Packard) Hidden
C309g-m (x32 Version: 130.0.396.000 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.03 - Piriform)
Custom (Version: 01.00.00.000 - Wave Systems Corp.) Hidden
CyberLink PowerDVD 9.5 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.5.1.3426 - CyberLink Corp.)
CyberLink PowerDVD 9.5 (x32 Version: 9.5.1.3426 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery Manager (HKLM\...\{50B4B603-A4C6-4739-AE96-6C76A0F8A388}) (Version: 1.3.1 - Dell Inc.)
Dell ControlVault Host Components Installer 64 bit (Version: 2.0.20.159 - Broadcom Corporation) Hidden
Dell Data Protection | Access (HKLM-x32\...\{A7D91856-258D-4C87-8041-B170851CE432}) (Version: 2.0.00001.001 - Dell Inc.)
Dell Data Protection | Access (Version: 01.01.01.001 - Wave Systems Corp) Hidden
Dell Data Protection | Access | Drivers (HKLM-x32\...\{4E4E65EE-C456-45AC-B5AD-C62C3A325BD0}) (Version: 1.00.011 - Dell Inc.)
Dell Data Protection | Access | Middleware (HKLM-x32\...\{841CBDD5-4BB5-403E-AEE3-2FADC3890BE8}) (Version: 1.00.005 - Dell Inc.)
Dell Display Manager (HKLM-x32\...\{AC50C05D-9D57-40F5-B2EF-AC402F14312B}_is1) (Version:  - EnTech Taiwan)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 6.0.0.14 - Dell)
Dell System Manager (HKLM\...\{FDF509ED-9624-4FDE-9BAA-9566C186AB96}) (Version: 1.6.00000 - Dell Inc.)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1208.101.116 - ALPS ELECTRIC CO., LTD.)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 1.40.05 - Creative Technology Ltd)
DellAccess (Version: 01.01.00.053 - Wave Systems Corp.) Hidden
Destinations (x32 Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 130.0.372.000 - Hewlett-Packard) Hidden
DirectX 9 Runtime (x32 Version: 1.00.0000 - Sonic Solutions) Hidden
Elements 12 Organizer (x32 Version: 12.0 - Adobe Systems Incorporated) Hidden
EMBASSY Security Center (Version: 04.03.00.067 - Wave Systems Corp.) Hidden
FileZilla Client 3.9.0.6 (HKLM-x32\...\FileZilla Client) (Version: 3.9.0.6 - Tim Kosse)
Gemalto (Version: 01.64.01.0010 - Wave Systems Corp) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.89 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
GPBaseService2 (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
GPBaseService2 (x32 Version: 140.0.211.000 - Hewlett-Packard) Hidden
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Photosmart Premium C309g-m All-In-One Driver Software 13.0 Rel .6 (HKLM\...\{181AC4C7-B83C-4B5F-B566-E19BF2472429}) (Version: 13.0 - HP)
HP Print Projects 1.0 (HKLM\...\HP Print Projects) (Version: 1.0 - HP)
HP Smart Web Printing 4.5 (HKLM\...\HP Smart Web Printing) (Version: 4.5 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Update (HKLM-x32\...\{7059BDA7-E1DB-442C-B7A1-6144596720A4}) (Version: 4.000.011.006 - Hewlett-Packard)
HPPhotoGadget (x32 Version: 130.0.282.000 - Hewlett-Packard) Hidden
hpPrintProjects (x32 Version: 130.0.303.000 - Hewlett-Packard) Hidden
HPProductAssistant (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
HPSSupply (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
hpWLPGInstaller (x32 Version: 130.0.303.000 - Hewlett-Packard) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2353 - Intel Corporation)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 8 Update 40 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418040F0}) (Version: 8.0.400 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.40.25 - Oracle Corporation) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
MarketResearch (x32 Version: 130.0.374.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM-x32\...\{91E30409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.5614.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 36.0.4 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 36.0.4 (x86 en-US)) (Version: 36.0.4 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Network64 (Version: 130.0.374.000 - Hewlett-Packard) Hidden
NTRU TCG Software Stack (Version: 2.1.34 - Security Innovation) Hidden
NVIDIA Control Panel 327.62 (Version: 327.62 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 327.62 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 327.62 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.141.953 - NVIDIA Corporation) Hidden
NVIDIA nView 140.75 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NView) (Version: 140.75 - NVIDIA Corporation)
NVIDIA Optimus 1.14.17 (Version: 1.14.17 - NVIDIA Corporation) Hidden
NVIDIA Update Components (Version: 1.14.17 - NVIDIA Corporation) Hidden
Panda Free Antivirus (Version: 7.23.00.0000 - Panda Security) Hidden
PC-CCID (Version: 2.0.0 - Gemalto) Hidden
Pdf995 (HKLM-x32\...\Pdf995) (Version: 14.2s - )
PhotoShowExpress (x32 Version: 2.0.063 - Sonic Solutions) Hidden
Preboot Manager (Version: 03.03.00.049 - Wave Systems Corp.) Hidden
Private Information Manager (Version: 07.01.00.007 - Wave Systems Corp.) Hidden
PS_AIO_06_C309g-m_SW_Min (x32 Version: 130.0.396.000 - Hewlett-Packard) Hidden
PSE12 STI Installer (x32 Version: 12.0 - Adobe Systems Incorporated) Hidden
Qnect (HKLM-x32\...\Qnect) (Version:  - )
RBVirtualFolder64Inst (Version: 1.00.0000 - Roxio, Inc.) Hidden
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Roxio Activation Module (x32 Version: 1.0 - Roxio) Hidden
Roxio BackOnTrack (x32 Version: 1.3.3 - Roxio) Hidden
Roxio Burn (x32 Version: 1.8 - Roxio) Hidden
Roxio Creator Starter (HKLM-x32\...\{6F0BBEFE-BE1C-419B-BA1F-D36C9E7915BC}) (Version: 12.1.77.0 - Roxio)
Roxio Creator Starter (x32 Version: 1.0.439 - Roxio) Hidden
Roxio Creator Starter (x32 Version: 5.0.0 - Roxio) Hidden
Roxio Express Labeler 3 (x32 Version: 3.2.2 - Roxio) Hidden
Roxio File Backup (Version: 1.3.2 - Roxio) Hidden
Scan (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 13.0 - HP)
SmartWebPrinting (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
SolutionCenter (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
Sonic CinePlayer Decoder Pack (x32 Version: 4.3.0 - Sonic Solutions) Hidden
SPBA 5.9 (Version: 5.9.4.6686 - UPEK Inc.) Hidden
Status (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
Tekla Structures Learning (HKLM-x32\...\{C6D0A74B-98A6-428D-8BA6-E723CAEEB8C7}) (Version: 200.0.102.0 - Tekla Corporation)
Tekla Structures Learning (x32 Version: 200.0.102.0 - Tekla Corporation) Hidden
Tekla Structures Learning Default Env (x32 Version: 200.0.102.0 - Tekla Corporation) Hidden
Tekla Structures Learning US imperial Env (HKLM-x32\...\{9F0918D9-E4B8-4E28-AC5D-37C90FF6EF99}) (Version: 200.0.102.0 - Tekla Corporation)
Toolbox (x32 Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (x32 Version: 130.0.376.000 - Hewlett-Packard) Hidden
Trusted Drive Manager (Version: 4.0.5.8 - Wave Systems Corp.) Hidden
Upek Touchchip Fingerprint Reader (Version: 1.2.004 - Dell Inc.) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 2.2.0 - VideoLAN)
Wave Infrastructure Installer (Version: 07.66.40.0008 - Wave Systems Corp) Hidden
Wave Support Software Installer (Version: 05.13.00.014 - Wave Systems Corp) Hidden
WebReg (x32 Version: 130.0.132.017 - Hewlett-Packard) Hidden
WIDCOMM Bluetooth Software (HKLM\...\{436E0B79-2CFB-4E5F-9380-E17C1B25D0C5}) (Version: 6.3.0.6900 - Broadcom Corporation)
Windows Driver Package - Dell Inc. PBADRV System  (09/11/2009 1.0.1.6) (HKLM\...\9512AA21B791B05A54E27065C45BBC417AB282DF) (Version: 09/11/2009 1.0.1.6 - Dell Inc.)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

========================= Devices: ================================


**** End of log ****
 

[Aura]

Alright, we'll get a bit more technical here. Here's what you'll do. You'll press on Win Key + R, this will bring up the run box. In it, enter cmd, this will open the command prompt. Now, I want you to enter the following command:

reg query HKLM\Software\Microsoft\CurrentVersion\Uninstall /s > "%userprofile%\Desktop\hklm_uninstall.txt"

Once done, press on Enter and let the command run. You'll know that the command is over when the next line will appear and be ready for input. Once this happens, enter this command:

reg query HKCU\Software\Microsoft\CurrentVersion\Uninstall /s > "%userprofile%\Desktop\hkcu_uninstall.txt"

Once done, you'll end up with two files on your desktop: hklm_uninstall.txt and hkcu_uninstall.txt. I want to move this files in a folder that you'll create, archive it in a .zip and upload that archive on ge.tt. You'll then post the download URL for that file here.

Edited by Aura, 10 April 2015 - 10:11 AM.

[christoforest]

Hi Aura,

 

OK, I will do it this evening.  I have to run to work now.

 

have a good Friday,

 

talk to you soon

 

Chris

[Aura]

No problem Chris. What I'm looking in these logs is the uninstall string for Panda to finally uninstall it. I'll wait