Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Cant run or download any protection malware removal programs [Closed]


  • This topic is locked This topic is locked

#1
mzsouthdallas

mzsouthdallas

    New Member

  • Member
  • Pip
  • 1 posts

I really need help. My computer keeps shutting down with a blue screen. My internet keep stopping and closing down and I cannot download and programs. Everything is blocked from being downloaded, with a message saying cant be downloaded retry or cancel. I really need help I really need my computer for school and work!


  • 0

Advertisements


#2
BrianDrab

BrianDrab

    Trusted Helper

  • Malware Removal
  • 3,589 posts

Hi. My name is Brian, and I would be happy to look into your issue.
 


- General Instructions -

  • Please read all instructions and fixes thoroughly. Read the ENTIRE post BEFORE performing any steps so you understand all that needs to be done.
  • I would advise printing any instructions for easy reference as some of the fixes may require you to boot in Safe mode. Access to these instructions may not be available in Safe Mode.
  • Any fixes provided by myself are for this log file only and should not be used on any other systems.
  • Do not run any other removal software or perform updates other than the ones I provide, as it will complicate the cleaning process.
  • It's very likely that part of our cleanup will include emptying your recycle bin. If you use your recycle bin as an archive and do not wish this to be emptied, please let me know.
  • You have 4 days to reply to each post or the topic will be closed. You will be able to request that the topic be re-opened by sending me a PM (Personal Message) or PM a moderator.
  • Please feel free to ask any questions, especially if you are having problems with my instructions.


- Save ALL Tools to your Desktop-

 

All tools that I have you download should be placed on the desktop unless otherwise stated. If you are familiar with how to save files to the desktop then you can skip this step.
 
Since you are continuing with this step then I assume you are unfamiliar with saving files to your desktop. As a result it's easiest if you configure your browser(s) to download any tools to the desktop by default. Please use the appropriate instructions below depending on the browser you are using.
Chrome.JPGGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser.Settings.JPG Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.
Firefox.JPGMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. Settings.JPG Choose Options. In the downloads section, click the Browse button, click on the Desktop folder
and the click the "Select Folder" button. Click OK to get out of the Options menu.
IE.jpgInternet Explorer - Click the Tools menu in the upper right-corner of the browser. Tools.JPG Select View downloads. Select the Options link in the lower left of the window. Click Browse and
select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.
 

- Finally Before We Start-

 
Removing malware is a complicated multiple step process, Please stay with me until I have declared your system clean. I strongly recommend you backup your personal files and folders. Although rare, attempting to remove malware can render your machine unbootable or cause data loss. Having backups of your data is your responsibility. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe. 

 

 

 

Let's begin.

 

Do you happen to have another working computer and USB Thumb Drive that you could download tools to? Let me know and we'll go from there.

 

 

 


  • 0

#3
BrianDrab

BrianDrab

    Trusted Helper

  • Malware Removal
  • 3,589 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP