[Triskelion]

Not sure what has happened but when I try to send or receive email in my Outlook account I suddenly get this error message:

 

Task 'my account - Sending' reported error (0x800CCC1A): 'Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet Service Provider (ISP) for additional assistance.'

 

I'm not sure how this happened and neither does anyone I have look at it.

This is a very important to me as this is my email account that I use for my business.

help please.

 

Thanks.

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Hello there..

Have you gone into the account settings and verify all the server/port settings are correct, as well as the less obvious setup options such as authentication type?

[hgh918]

Hello there..

Have you gone into the account settings and verify all the server/port settings are correct, as well as the less obvious setup options such as authentication type?

[Triskelion]

Yup.. I even went over it with our IT dept, and all my settings are correct, he had no idea what was wrong, but since head office is moving to Microsoft Exchange, they don't do troubleshooting on Outlook anymore... Not that they were ANY help to begin with. They're sort of a joke.

 

I have been doing some reading online and many things say it may be a corrupted .pst file.

I was trying to do the pst repair from within Outlook, but I couldn't get it to work, or I'm missing a step or something.

Edited by Triskelion, 09 April 2015 - 08:48 AM.

[Aura]

since head office is moving to Microsoft Exchange, they don't do troubleshooting on Outlook

Doesn't make any sense since you use a Outlook client to connect to a Exchange mail server. Did you try deleting your profile (locally) on Outlook and recreating it? You could back-up your .pst file first just in case.

[AidaJolley]

It is possible you are facing problem due to corrupt Outlook PST file. Microsoft has also suggested a free PST repair utility Inbox Repair tool but has some limitations. Using free tool to repair corrupt PST file could results in data loss. To repair PST file it would be better to opt for Stellar Phoenix Outlook PST Repair and get problem resolved.