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'Lock-up' happens whilst browsing [Solved]


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#31
70delboy

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Hi Brian

 

Cannot sent the TDSS report as is crashes the G2G website with this error

 

Error 520 Ray ID: 1db16b39a4aa1359 • 2015-04-22 12:44:45 UTC

 

What does that mean?

 

delboy


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#32
BrianDrab

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I'm not sure. Could you please upload the TDSS report here instead?

 

http://www.bleepingc...php?channel=181


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#33
70delboy

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Hi Brian

 

Do I have to set up an account with Bleeping Computer?

 

By the way no threats were found by the TDSSKiller.

 

delboy


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#34
BrianDrab

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Try this instead. Please upload to https://www.sendspace.com/ and then just provide the link here to download it. Thanks.


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#35
BrianDrab

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Do I have to set up an account with Bleeping Computer?

 

 

No you don't.


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#36
70delboy

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Hi Brian

 

Here's the link to the TDSSKiller report.

 

 

https://www.sendspace.com/file/wh3b0e

 

delboy


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#37
BrianDrab

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Thank you. You're right, looks clean. Let's check for broken services.

 

Services Check
1. Please download Farbar Service Scanner to your desktop.
2. Make sure that ALL the options are checked:
3. Press "Scan".
4. It will create a log (FSS.txt) in the same directory the tool is run.
5. Please copy and paste the log to your reply.


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#38
70delboy

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Hi Brian

 

Here's the log for Service Scanner

 

 

Farbar Service Scanner Version: 17-01-2015
Ran by Del (administrator) on 23-04-2015 at 08:58:43
Running from "C:\Users\Del\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0

System Restore:
============

System Restore Policy:
========================

Action Center:
============

Action Center Notification Icon =====> HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A}\\"AutoStart" value does not exist.

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============

Other Services:
==============

File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\system32\dhcpcore.dll => File is digitally signed
C:\Windows\system32\Drivers\afd.sys => File is digitally signed
C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\system32\dnsrslvr.dll => File is digitally signed
C:\Windows\system32\mpssvc.dll => File is digitally signed
C:\Windows\system32\bfe.dll => File is digitally signed
C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\system32\SDRSVC.dll => File is digitally signed
C:\Windows\system32\vssvc.exe => File is digitally signed
C:\Windows\system32\wscsvc.dll => File is digitally signed
C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\system32\wuaueng.dll => File is digitally signed
C:\Windows\system32\qmgr.dll => File is digitally signed
C:\Windows\system32\es.dll => File is digitally signed
C:\Windows\system32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\system32\ipnathlp.dll => File is digitally signed
C:\Windows\system32\iphlpsvc.dll => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed

**** End of log ****

 

delboy


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#39
BrianDrab

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Thanks for the information. Please do the following. I want to rule out any registry/file corruption.

 

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop. Attached File  fixlist.txt   160bytes   48 downloads
Note. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please post the contents of the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log

 

 

Items for your next post

1. FRST Fix log

2. CheckSUR log


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#40
70delboy

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Hi Brian

 

Here are the logs

 

 

 

 

FixLog

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version: 23-04-2015
Ran by Del at 2015-04-23 21:09:09 Run:4
Running from C:\Users\Del\Desktop
Loaded Profiles: Del (Available profiles: Del & Yvonne)
Boot Mode: Normal

==============================================

Content of fixlist:
*****************
reg: reg add HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} /v AutoStart /d ""
*****************

========= reg add HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} /v AutoStart /d "" =========

The operation completed successfully.

 

========= End of Reg: =========

==== End of Fixlog 21:09:11 ====

 

 

 

CheckSUR.txt

 

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-04-23 21:54

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-04-24 07:12

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-04-24 08:45

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1861
 No errors detected

 

delboy


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#41
BrianDrab

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Thank you. What I would like to do at this point is to try the following.

 

I would like you to uninstall your Sophos Antivirus. Please make sure you have any necessary license key information before doing it so we can re-install later if need be.

 

Once uninstalled and rebooted, please install Microsoft Security Essentials.

 

Use your machine and let me know if you have lockups.


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#42
70delboy

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Hi Brian

 

I am a bit uneasy about uninstalling Sophos.  What is your reasoning to take this step?  Is MS Security Essentials safe enough to give full protection?

 

Please let me know before I take this step.

 

delboy


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#43
BrianDrab

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I wanted to uninstall your AV temporarily to see if it could be contributing to your issues that you are having. Yes MS Security Essentials does provide full AV protection.

 

If you are uneasy about doing this and don't wish to that's fine and is your decision. At this point you are malware free. I can provide instructions to clean up our tools and then recommend you to our Windows forum to see if the experts there can assist you further.

 

Let me know your intentions. Thanks.


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#44
70delboy

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Hi Brian

 

I have uninstalled Sophos and installed MSE.

 

What's next?

 

delboy


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#45
BrianDrab

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Now we need to see if you have the freeze-up issues. Let me know if you do.


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