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Malware or Virus?


  • This topic is locked This topic is locked

#61
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 6,811 posts
OK. We will get that back, malwarebytes we will run too. I'll paste these logs into the forum and look them over first.


Here's the FRST,
Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 18-04-2015 01
Ran by Debra (administrator) on MYBABY on 19-04-2015 15:09:13
Running from C:\Users\Debra\Desktop
Loaded Profiles: Debra (Available profiles: Debra & Administrator)
Platform: Windows 8.1 (Update 1) (X64) OS Language: English (United States)
Internet Explorer Version 11 (Default browser: IE)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo...very-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Andrea Electronics Corporation) C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
(Windows ® Win 7 DDK provider) C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\AdminService.exe
(Intel® Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\MsMpEng.exe
() C:\Program Files (x86)\Wyse\PocketCloud\PocketCloudService.exe
(DELL Inc.) C:\Program Files (x86)\Wyse\PocketCloud\WyseRemoteAccess.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\NisSrv.exe
(Microsoft Corporation) C:\Windows\System32\dasHost.exe
(Intel Corporation) C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
(CyberLink) C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
(SoftThinks SAS) C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe
(Microsoft Corporation) C:\Windows\System32\SettingSyncHost.exe
(CyberLink) C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
(Qualcomm®Atheros®) C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
() C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\ActivateDesktop.exe
(Intel Corporation) C:\Windows\System32\igfxtray.exe
(Intel Corporation) C:\Windows\System32\igfxsrvc.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Microsoft Corporation) C:\Windows\System32\SkyDrive.exe
(Intel Corporation) C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
(Adobe Systems Incorporated) C:\Windows\System32\Macromed\Flash\FlashUtil_ActiveX.exe
(Microsoft Corporation) C:\Windows\System32\WWAHost.exe
(Microsoft Corporation) C:\Windows\WinStore\WSHost.exe
(magicJack L.P.) C:\Users\Debra\AppData\Roaming\mjusbsp\magicJack.exe
(Microsoft Corporation) C:\Windows\ImmersiveControlPanel\SystemSettings.exe
(Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe
(Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe
(Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe
() C:\Program Files (x86)\Canon\IJPLM\ijplmsvc.exe
(CANON INC.) C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE
(Microsoft Corporation) C:\Windows\splwow64.exe
(CANON INC.) C:\Program Files (x86)\Canon\Quick Menu\CNQMUPDT.EXE
(CANON INC.) C:\Program Files (x86)\Canon\Quick Menu\CNQMSWCS.EXE
(Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe


==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [RTHDVCPL] => C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe [7202520 2013-08-13] (Realtek Semiconductor)
HKLM\...\Run: [RtHDVBg] => C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe [1321688 2013-08-07] (Realtek Semiconductor)
HKLM\...\Run: [RtHDVBg_PushButton] => C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe [1321688 2013-08-07] (Realtek Semiconductor)
HKLM\...\Run: [IAStorIcon] => C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe [287592 2013-08-07] (Intel Corporation)
HKLM-x32\...\Run: [CanonQuickMenu] => C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE [1282120 2013-05-02] (CANON INC.)
Winlogon\Notify\igfxcui: C:\WINDOWS\system32\igfxdev.dll (Intel Corporation)
HKLM\...\Policies\Explorer\Run: [BtvStack] => C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe [132736 2013-09-05] ( (Qualcomm®Atheros®))
HKU\S-1-5-21-1298665756-2822785880-394653188-1001\...\Run: [cdloader] => C:\Users\Debra\AppData\Roaming\mjusbsp\cdloader2.exe [51592 2014-07-04] (magicJack L.P.)
ShellIconOverlayIdentifiers: [DBARFileBackuped] -> {831cebdd-6baf-4432-be76-9e0989c14aef} => C:\WINDOWS\system32\mscoree.dll (Microsoft Corporation)
ShellIconOverlayIdentifiers: [DBARFileNotBackuped] -> {275e4fd7-21ef-45cf-a836-832e5d2cc1b3} => C:\WINDOWS\system32\mscoree.dll (Microsoft Corporation)

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

HKU\S-1-5-21-1298665756-2822785880-394653188-1001\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/?...47&ocid=U147DHP
HKU\S-1-5-21-1298665756-2822785880-394653188-1001\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
BHO: Canon Easy-WebPrint EX BHO -> {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} -> C:\Program Files\Canon\Easy-WebPrint EX\ewpexbho.dll [2014-07-07] (CANON INC.)
BHO-x32: Canon Easy-WebPrint EX BHO -> {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} -> C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll [2014-07-07] (CANON INC.)
Toolbar: HKLM - Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexhlp.dll [2014-07-07] (CANON INC.)
Toolbar: HKLM-x32 - Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll [2014-07-07] (CANON INC.)
Toolbar: HKU\S-1-5-21-1298665756-2822785880-394653188-1001 -> Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexhlp.dll [2014-07-07] (CANON INC.)
Tcpip\Parameters: [DhcpNameServer] 192.168.2.1

FireFox:
========
FF Plugin-x32: @canon.com/EPPEX -> C:\Program Files (x86)\Canon\My Image Garden\AddOn\CIG\npmigfpi.dll [2011-11-30] (CANON INC.)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI ipt;version=4.0.5 -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll [2013-12-09] (Intel Corporation)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI updater -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll [2013-12-09] (Intel Corporation)

==================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R2 AtherosSvc; C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe [312448 2013-09-05] (Windows ® Win 7 DDK provider) [File not signed]
S2 DellUpdate; C:\Program Files (x86)\Dell Update\DellUpService.exe [202744 2014-04-10] (Dell Inc.)
R2 IAStorDataMgrSvc; C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [15720 2013-08-07] (Intel Corporation)
R2 IJPLMSVC; C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE [140456 2012-03-27] ()
R2 Intel® Capability Licensing Service Interface; c:\Program Files\Intel\iCLS Client\HeciServer.exe [747520 2013-08-27] (Intel® Corporation) [File not signed]
S3 Intel® Capability Licensing Service TCP IP Interface; c:\Program Files\Intel\iCLS Client\SocketHeciServer.exe [828376 2013-08-27] (Intel® Corporation)
R2 jhi_service; C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe [169432 2013-12-09] (Intel Corporation)
R2 RichVideo; C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe [253776 2013-07-30] (CyberLink)
R2 RtkAudioService; C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe [246488 2013-06-18] (Realtek Semiconductor)
R2 SftService; C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe [1915920 2014-04-04] (SoftThinks SAS)
R3 WdNisSvc; C:\Program Files\Windows Defender\NisSrv.exe [348392 2013-10-30] (Microsoft Corporation)
R2 WinDefend; C:\Program Files\Windows Defender\MsMpEng.exe [23824 2013-10-30] (Microsoft Corporation)
R2 WysePocketCloud; C:\Program Files (x86)\Wyse\PocketCloud\PocketCloudService.exe [16176 2013-08-22] ()
R2 WyseRemoteAccess; C:\Program Files (x86)\Wyse\PocketCloud\WyseRemoteAccess.exe [1785344 2013-08-19] (DELL Inc.) [File not signed]

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R3 athr; C:\Windows\system32\DRIVERS\athwbx.sys [3859968 2013-08-16] (Qualcomm Atheros Communications, Inc.)
R3 BTATH_LWFLT; C:\Windows\system32\DRIVERS\btath_lwflt.sys [77464 2013-09-05] (Qualcomm Atheros)
R3 BthLEEnum; C:\Windows\system32\DRIVERS\BthLEEnum.sys [226304 2014-03-18] (Microsoft Corporation)
R1 CLVirtualDrive; C:\Windows\system32\DRIVERS\CLVirtualDrive.sys [91712 2013-03-05] (CyberLink)
R3 MEIx64; C:\Windows\System32\drivers\TeeDriverx64.sys [100312 2013-12-09] (Intel Corporation)
R3 WdNisDrv; C:\Windows\System32\Drivers\WdNisDrv.sys [124760 2013-10-30] (Microsoft Corporation)

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)


==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2015-04-19 15:09 - 2015-04-19 15:09 - 00010268 _____ () C:\Users\Debra\Desktop\FRST.txt
2015-04-19 05:19 - 2015-04-19 05:20 - 00000000 ____D () C:\WINDOWS\system32\MRT
2015-04-19 05:19 - 2015-04-01 11:16 - 128913832 _____ (Microsoft Corporation) C:\WINDOWS\system32\MRT.exe
2015-04-19 00:57 - 2015-04-19 06:07 - 00000000 ____D () C:\Windows.old
2015-04-19 00:57 - 2015-04-19 00:57 - 00262144 _____ () C:\WINDOWS\system32\config\userdiff
2015-04-18 22:49 - 2015-04-18 22:49 - 00000000 ___HD () C:\ProgramData\CanonIJQuickMenu
2015-04-18 22:49 - 2015-04-18 22:49 - 00000000 ____D () C:\Users\Debra\AppData\Roaming\Canon
2015-04-18 22:48 - 2015-04-18 22:48 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Canon MG3500 series User Registration
2015-04-18 22:48 - 2013-02-04 15:10 - 00321536 _____ (CANON INC.) C:\WINDOWS\SysWOW64\CNC_BVL.dll
2015-04-18 22:48 - 2012-11-26 12:32 - 00088576 _____ () C:\WINDOWS\SysWOW64\CNC176ED.TBL
2015-04-18 22:48 - 2008-08-25 18:02 - 00015872 _____ (CANON INC.) C:\WINDOWS\SysWOW64\CNHMCA.dll
2015-04-18 22:47 - 2015-04-18 22:47 - 00002039 _____ () C:\Users\Public\Desktop\Canon Quick Menu.lnk
2015-04-18 22:47 - 2015-04-18 22:47 - 00000000 ____D () C:\ProgramData\CanonIJWSpt
2015-04-18 22:42 - 2015-04-18 22:49 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Canon Utilities
2015-04-18 22:42 - 2015-04-18 22:48 - 00000000 ____D () C:\Program Files\Canon
2015-04-18 22:42 - 2015-04-18 22:42 - 00002380 _____ () C:\Users\Public\Desktop\Canon MG3500 series On-screen Manual.lnk
2015-04-18 22:42 - 2015-04-18 22:42 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Canon MG3500 series Manual
2015-04-18 22:41 - 2015-04-18 22:41 - 00000000 ___HD () C:\Program Files\CanonBJ
2015-04-18 22:40 - 2015-04-18 22:49 - 00000000 ____D () C:\ProgramData\CanonIJPLM
2015-04-18 22:39 - 2015-04-18 22:48 - 00000000 ____D () C:\Program Files (x86)\Canon
2015-04-18 22:39 - 2015-04-18 22:39 - 00000000 ___HD () C:\ProgramData\CanonIJETV
2015-04-18 22:07 - 2015-04-18 22:07 - 00000000 ____H () C:\WINDOWS\system32\Drivers\Msft_User_LocationProvider_01_11_00.Wdf
2015-04-18 21:57 - 2015-04-18 21:57 - 00001068 _____ () C:\Users\Debra\Desktop\magicJack.lnk
2015-04-18 21:57 - 2015-04-18 21:57 - 00001054 _____ () C:\Users\Debra\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\magicJack.lnk
2015-04-18 21:57 - 2015-04-18 21:57 - 00000000 ____D () C:\Users\Debra\AppData\Local\magicJack
2015-04-18 21:57 - 2015-04-18 21:57 - 00000000 ____D () C:\ProgramData\magicJack
2015-04-18 21:56 - 2015-04-18 21:57 - 00000000 ____D () C:\Users\Debra\AppData\Roaming\mjusbsp
2015-04-18 21:48 - 2015-04-18 21:48 - 00001128 _____ () C:\Users\Public\Desktop\OpenOffice 4.1.1.lnk
2015-04-18 21:48 - 2015-04-18 21:48 - 00000000 ___SD () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\OpenOffice 4.1.1
2015-04-18 21:47 - 2015-04-18 21:47 - 00000000 ____D () C:\Program Files (x86)\OpenOffice 4
2015-04-18 21:43 - 2015-04-18 21:43 - 00000000 ____D () C:\Users\Debra\Desktop\OpenOffice 4.1.1 (en-US) Installation Files
2015-04-18 21:31 - 2015-04-18 21:31 - 00000000 ____D () C:\Users\Debra\AppData\Roaming\Macromedia
2015-04-18 21:27 - 2015-04-18 22:24 - 00003598 _____ () C:\WINDOWS\System32\Tasks\Optimize Start Menu Cache Files-S-1-5-21-1298665756-2822785880-394653188-1001
2015-04-18 21:24 - 2015-04-18 21:24 - 00000000 __SHD () C:\Users\Debra\AppData\Local\EmieUserList
2015-04-18 21:24 - 2015-04-18 21:24 - 00000000 __SHD () C:\Users\Debra\AppData\Local\EmieSiteList
2015-04-18 21:24 - 2015-04-18 21:24 - 00000000 ____D () C:\Users\Debra\AppData\Roaming\Intel Corporation
2015-04-18 21:23 - 2015-04-18 21:23 - 00000000 ___RD () C:\Users\Debra\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BT Devices
2015-04-18 21:23 - 2015-04-18 21:23 - 00000000 ____D () C:\Users\Debra\AppData\Roaming\Atheros
2015-04-18 21:23 - 2015-04-18 21:23 - 00000000 ____D () C:\Users\Debra\AppData\Local\Power2Go8
2015-04-18 21:23 - 2015-04-18 21:23 - 00000000 ____D () C:\Users\Debra\AppData\Local\BMExplorer
2015-04-18 21:23 - 2015-04-18 21:23 - 00000000 ____D () C:\ProgramData\Atheros
2015-04-18 21:22 - 2015-04-18 21:23 - 00000000 ____D () C:\Users\Debra\AppData\Local\PackageStaging
2015-04-18 21:22 - 2015-04-18 21:22 - 00009038 _____ () C:\Users\Debra\Desktop\Removed Apps.html
2015-04-18 21:22 - 2015-04-18 21:22 - 00000000 ____D () C:\WINDOWS\System32\Tasks\WPD
2015-04-18 21:21 - 2015-04-18 21:21 - 00001444 _____ () C:\Users\Debra\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer.lnk
2015-04-18 21:21 - 2015-04-18 21:21 - 00000000 ____D () C:\Users\Debra\AppData\Roaming\Adobe
2015-04-18 21:21 - 2015-04-18 21:21 - 00000000 ____D () C:\Users\Debra\AppData\Local\VirtualStore
2015-04-18 21:20 - 2015-04-18 21:20 - 00000020 ___SH () C:\Users\Debra\ntuser.ini
2015-04-18 21:06 - 2013-02-04 15:12 - 00367104 _____ (CANON INC.) C:\WINDOWS\system32\CNC_BVL.dll
2015-04-18 21:06 - 2012-11-26 12:32 - 00088576 _____ () C:\WINDOWS\system32\CNC176ED.TBL
2015-04-18 21:06 - 2012-11-08 13:04 - 00282624 _____ (CANON INC.) C:\WINDOWS\system32\CNC_BVC.dll
2015-04-18 21:06 - 2012-11-08 13:03 - 00106496 _____ (CANON INC.) C:\WINDOWS\system32\CNC_BVI.dll
2015-04-18 21:06 - 2008-08-25 18:02 - 00017920 _____ (CANON INC.) C:\WINDOWS\system32\CNHMCA6.dll
2015-04-18 21:05 - 2015-04-18 21:05 - 00000000 ___HD () C:\ProgramData\CanonBJ
2015-04-18 21:05 - 2013-04-04 05:00 - 00391168 _____ (CANON INC.) C:\WINDOWS\system32\CNMLMBV.DLL
2015-04-18 21:01 - 2015-04-18 21:01 - 00001432 _____ () C:\Users\Administrator\AppData\Local\Application.xml
2015-04-18 21:00 - 2015-04-18 21:21 - 00000000 ____D () C:\Users\Debra
2015-04-18 21:00 - 2014-09-11 21:13 - 00000000 ___RD () C:\Users\Debra\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\System Tools
2015-04-18 21:00 - 2014-03-18 06:06 - 00000000 ___RD () C:\Users\Debra\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessibility
2015-04-18 21:00 - 2014-03-18 05:54 - 00000369 _____ () C:\Users\Debra\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Pictures.lnk
2015-04-18 21:00 - 2014-03-18 05:54 - 00000369 _____ () C:\Users\Debra\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Documents.lnk
2015-04-18 21:00 - 2013-08-22 11:36 - 00000000 ___RD () C:\Users\Debra\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories
2015-04-18 21:00 - 2013-08-22 11:36 - 00000000 ____D () C:\Users\Debra\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Maintenance
2015-04-18 20:59 - 2015-04-18 21:00 - 00024768 _____ () C:\WINDOWS\diagwrn.xml
2015-04-18 20:59 - 2015-04-18 21:00 - 00024768 _____ () C:\WINDOWS\diagerr.xml
2015-04-18 20:59 - 2015-04-18 20:59 - 00000000 ____H () C:\WINDOWS\system32\Drivers\Msft_User_WpdFs_01_11_00.Wdf
2015-04-18 20:43 - 2015-04-18 22:24 - 00000000 ___HD () C:\$SysReset
2015-04-18 15:52 - 2015-04-18 19:11 - 00000000 ____D () C:\Users\Debra\Desktop\FRST-OlderVersion
2015-04-17 22:36 - 2015-04-18 00:43 - 00013824 ___SH () C:\Users\Debra\Desktop\Thumbs.db
2015-04-17 21:20 - 2015-04-19 15:09 - 00000000 ____D () C:\FRST
2015-04-17 21:19 - 2015-04-18 15:52 - 02098176 _____ (Farbar) C:\Users\Debra\Desktop\FRST64.exe
2015-04-10 19:52 - 2015-04-10 19:52 - 00016384 _____ () C:\Users\Debra\Downloads\Rough Draft 2
2015-04-10 17:02 - 2015-04-10 17:02 - 00020217 _____ () C:\Users\Debra\Documents\Rough Draft.odt
2015-04-10 13:36 - 2015-04-18 20:40 - 00033792 ___SH () C:\Users\Debra\Documents\Thumbs.db

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2015-04-19 15:00 - 2013-08-22 11:36 - 00000000 ____D () C:\WINDOWS\system32\sru
2015-04-19 14:33 - 2014-09-11 21:12 - 01323695 _____ () C:\WINDOWS\WindowsUpdate.log
2015-04-19 05:30 - 2013-08-22 11:20 - 00000000 ____D () C:\WINDOWS\CbsTemp
2015-04-19 00:57 - 2013-08-22 11:36 - 00262144 _____ () C:\WINDOWS\system32\config\BCD-Template
2015-04-18 22:48 - 2013-08-22 11:36 - 00000000 __RSD () C:\WINDOWS\Media
2015-04-18 22:07 - 2013-08-22 10:46 - 00028741 _____ () C:\WINDOWS\setupact.log
2015-04-18 21:28 - 2013-08-22 11:36 - 00000000 ____D () C:\WINDOWS\AppReadiness
2015-04-18 21:24 - 2014-09-11 19:17 - 00000000 __RDO () C:\Users\Debra\OneDrive
2015-04-18 21:21 - 2014-09-11 19:15 - 00000000 ____D () C:\Users\Debra\AppData\Local\Packages
2015-04-18 21:21 - 2014-09-03 02:04 - 00000000 ___DC () C:\WINDOWS\Panther
2015-04-18 21:10 - 2014-03-18 05:53 - 00865408 _____ () C:\WINDOWS\system32\PerfStringBackup.INI
2015-04-18 21:03 - 2014-09-11 21:31 - 00000000 ____D () C:\Program Files (x86)\Dell Backup and Recovery
2015-04-18 21:02 - 2013-08-22 09:25 - 00262144 ___SH () C:\WINDOWS\system32\config\ELAM
2015-04-18 21:00 - 2013-08-22 11:36 - 00000000 __RHD () C:\Users\Public\Libraries
2015-04-18 20:59 - 2013-08-22 10:45 - 00000006 ____H () C:\WINDOWS\Tasks\SA.DAT
2015-04-18 20:59 - 2013-08-22 09:36 - 00000000 __RHD () C:\Users\Default
2015-04-18 20:58 - 2013-08-22 10:44 - 00344624 _____ () C:\WINDOWS\system32\FNTCACHE.DAT
2015-04-18 20:57 - 2014-09-03 02:04 - 00000000 ____D () C:\DELL
2015-04-18 20:57 - 2014-03-18 05:44 - 00002446 _____ () C:\WINDOWS\PFRO.log
2015-04-18 20:45 - 2013-08-22 09:25 - 00262144 ___SH () C:\WINDOWS\system32\config\BBI
2015-04-18 16:36 - 2014-09-11 19:16 - 00000000 ____D () C:\Users\Debra\Documents\Bluetooth Folder

==================== Files in the root of some directories =======

2014-09-11 21:21 - 2014-09-11 21:21 - 0000000 ____H () C:\ProgramData\DP45977C.lfl
2014-09-11 21:30 - 2014-09-11 21:30 - 0000121 _____ () C:\ProgramData\{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}.log
2014-09-11 21:27 - 2014-09-11 21:28 - 0000106 _____ () C:\ProgramData\{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}.log
2014-09-11 21:28 - 2014-09-11 21:29 - 0000111 _____ () C:\ProgramData\{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}.log
2014-09-11 21:29 - 2014-09-11 21:30 - 0000108 _____ () C:\ProgramData\{B46BEA36-0B71-4A4E-AE41-87241643FA0A}.log
2014-09-11 21:27 - 2014-09-11 21:27 - 0000107 _____ () C:\ProgramData\{C59C179C-668D-49A9-B6EA-0121CCFC1243}.log

Some content of TEMP:
====================
C:\Users\Debra\AppData\Local\Temp\MSETUP4.EXE
C:\Users\Debra\AppData\Local\Temp\uninstall.exe


==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed


LastRegBack: 2014-09-11 21:07

==================== End Of Log ============================

And the additions.txt

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 18-04-2015 01
Ran by Debra at 2015-04-19 15:09:48
Running from C:\Users\Debra\Desktop
Boot Mode: Normal
==========================================================


==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

==================== Installed Programs ======================

(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.5.0.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: - Canon Inc.)
Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM-x32\...\CANONIJPLM100) (Version: 4.0.0 - Canon Inc.)
Canon MG3500 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG3500_series) (Version: - Canon Inc.)
Canon MG3500 series On-screen Manual (HKLM-x32\...\Canon MG3500 series On-screen Manual) (Version: 7.6.1 - Canon Inc.)
Canon MG3500 series User Registration (HKLM-x32\...\Canon MG3500 series User Registration) (Version: - ‭Canon Inc.)
Canon My Image Garden (HKLM-x32\...\Canon My Image Garden) (Version: 2.0.1 - Canon Inc.)
Canon My Image Garden Design Files (HKLM-x32\...\Canon My Image Garden Design Files) (Version: 2.0.0 - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.1.0 - Canon Inc.)
Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.2.1 - Canon Inc.)
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
Dell Backup and Recovery - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 1.7.1.2 - Dell Inc.)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.7.1.2 - Dell Inc.)
Dell Update (HKLM-x32\...\{9E4750A7-90F6-4181-8A8A-B1ADF4216E93}) (Version: 1.0.1059.0 - Dell Inc.)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Dell Inc.)
DSC/AA Factory Installer (Version: 3.5.6426.22 - PC-Doctor, Inc.) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.23.1766 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3412 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.0.1016 - Intel Corporation)
magicJack (HKU\S-1-5-21-1298665756-2822785880-394653188-1001\...\magicJack) (Version: 4.1.7574.5297 - magicJack L.P.)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
OpenOffice 4.1.1 (HKLM-x32\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)
PocketCloud (HKLM-x32\...\{D9752C7D-A595-4687-A0D5-362E9C311C55}) (Version: 2.7.14 - Wyse Technology)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.304 - Qualcomm Atheros Communications)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.30164 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7016 - Realtek Semiconductor Corp.)

==================== Custom CLSID (selected items): ==========================

(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)


==================== Restore Points =========================

18-04-2015 21:43:46 Installed Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

==================== Hosts content: ==========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2013-08-22 09:25 - 2013-08-22 09:25 - 00000824 ____A C:\WINDOWS\system32\Drivers\etc\hosts

==================== Scheduled Tasks (whitelisted) =============

(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

Task: {2880ED1A-15A0-4555-844C-E9F35174FDDA} - System32\Tasks\PocketCloudVirtualChannel => C:\Program Files (x86)\Wyse\PocketCloud\WPCRDPVirtualChannelServer.exe [2013-08-22] ()
Task: {3EC946D5-4F9F-4DCD-8732-380CCF087C18} - System32\Tasks\Microsoft\Windows\RemovalTools\MRT_HB => C:\WINDOWS\system32\MRT.exe [2015-04-01] (Microsoft Corporation)
Task: {4F87FBFF-80E6-4BB9-98B7-33DA97702C24} - System32\Tasks\PocketCloudUpdater => C:\Program
Task: {5377634F-D342-445C-A3E4-0693DADF806C} - System32\Tasks\CLMLSvc_P2G8 => C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe [2013-03-04] (CyberLink)
Task: {57D95491-86BF-408E-A86C-ACAE7E621CB4} - System32\Tasks\CLVDLauncher => C:\Program Files (x86)\CyberLink\Power2Go8\CLVDLauncher.exe [2013-03-22] (CyberLink Corp.)
Task: {5F3F644D-998C-45C5-BA6F-FFE9EC500D16} - System32\Tasks\PCDBackgroundMonSetup => C:\Program Files\My Dell\pcdrcui.exe [2014-01-10] (PC-Doctor, Inc.)
Task: {79C905F8-00E8-42E2-9EC5-EB54A01E34CA} - System32\Tasks\PocketCloud => C:\Program Files (x86)\Wyse\PocketCloud\PocketCloudDesktopApp.exe [2013-08-22] ()

==================== Loaded Modules (whitelisted) ==============

2013-08-22 14:40 - 2013-08-22 14:40 - 00016176 _____ () C:\Program Files (x86)\Wyse\PocketCloud\PocketCloudService.exe
2013-08-22 14:40 - 2013-08-22 14:40 - 00040240 _____ () C:\Program Files (x86)\Wyse\PocketCloud\AetherServiceLib.dll
2013-08-22 14:40 - 2013-08-22 14:40 - 00046384 _____ () C:\Program Files (x86)\Wyse\PocketCloud\AetherHelperLib.dll
2014-09-11 21:32 - 2014-03-12 15:22 - 00020256 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBROverlayIcon.dll
2014-09-11 21:32 - 2014-03-12 15:22 - 00019232 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBROverlayNotBackuped.dll
2014-09-11 21:32 - 2014-03-12 15:22 - 00035104 _____ () C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell\DBRShellExtension.dll
2013-09-05 02:20 - 2013-09-05 02:20 - 00011264 _____ () C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\Modules\ActivateDesktopDebugger\ActivateDesktopDebugger.dll
2013-09-05 02:17 - 2013-09-05 02:17 - 00086016 _____ () C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\Modules\Map\MAP.dll
2013-09-05 02:24 - 2013-09-05 02:24 - 00012928 _____ () C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\ActivateDesktop.exe
2015-04-18 22:49 - 2012-03-27 23:49 - 00140456 _____ () C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE
2014-09-11 21:20 - 2013-12-09 18:27 - 01242584 _____ () C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\ACE.dll
2014-09-11 21:28 - 2013-03-04 23:40 - 00626240 _____ () C:\Program Files (x86)\CyberLink\Power2Go8\CLMediaLibrary.dll
2013-03-05 14:41 - 2013-03-05 14:41 - 00015424 _____ () C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvcPS.dll

==================== Alternate Data Streams (whitelisted) =========

(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)

AlternateDataStreams: C:\Users\Debra\OneDrive:ms-properties

==================== Safe Mode (whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)


==================== EXE Association (whitelisted) ===============

(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)


==================== Other Areas ============================

(Currently there is no automatic fix for this section.)

HKU\S-1-5-21-1298665756-2822785880-394653188-1001\Control Panel\Desktop\\Wallpaper -> C:\Windows\web\wallpaper\Dell\Win LTBLUE 1920x1200.jpg
DNS Servers: 192.168.2.1

==================== MSCONFIG/TASK MANAGER disabled items ==

(Currently there is no automatic fix for this section.)


==================== Accounts: =============================

Administrator (S-1-5-21-1298665756-2822785880-394653188-500 - Administrator - Disabled) => C:\Users\Administrator
Debra (S-1-5-21-1298665756-2822785880-394653188-1001 - Administrator - Enabled) => C:\Users\Debra
Guest (S-1-5-21-1298665756-2822785880-394653188-501 - Limited - Disabled)
HomeGroupUser$ (S-1-5-21-1298665756-2822785880-394653188-1003 - Limited - Enabled)

==================== Faulty Device Manager Devices =============


==================== Event log errors: =========================

Application errors:
==================

System errors:
=============
Error: (04/18/2015 10:53:29 PM) (Source: Schannel) (EventID: 4119) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 20.


Microsoft Office Sessions:
=========================

==================== Memory info ===========================

Processor: Intel® Pentium® CPU G3220 @ 3.00GHz
Percentage of memory in use: 43%
Total physical RAM: 4012.95 MB
Available physical RAM: 2272.54 MB
Total Pagefile: 5420.95 MB
Available Pagefile: 2285.79 MB
Total Virtual: 131072 MB
Available Virtual: 131071.83 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:458 GB) (Free:428.13 GB) NTFS
Drive d: () (Fixed) (Total:3.73 GB) (Free:3.5 GB) FAT32

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 465.8 GB) (Disk ID: B87D9F38)

Partition: GPT Partition Type.

========================================================
Disk: 1 (Size: 3.7 GB) (Disk ID: A9573C8B)
Partition 1: (Not Active) - (Size=3.7 GB) - (Type=0B)

==================== End Of Log ============================
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#62
zep516

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Those look good, Lets check for any adware,

Next

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the logfile button and the log will open in Notepad.
  • NOTE: If you get an error message, it means that nothing was found. Exit from AdwCleaner.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished and the PC has rebooted.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner

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#63
flowerchild552008

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Is this the correct log?

 

# AdwCleaner v4.201 - Logfile created 19/04/2015 at 15:45:11

# Updated 08/04/2015 by Xplode

# Database : 2015-04-19.4 [Server]

# Operating system : Windows 8.1 (x64)

# Username : Debra - MYBABY

# Running from : C:\Users\Debra\Desktop\adwcleaner_4.201.exe

# Option : Cleaning

***** [ Services ] *****

 

***** [ Files / Folders ] *****

Folder Deleted : C:\Users\Debra\AppData\LocalLow\iac

Folder Deleted : C:\Users\Debra\AppData\LocalLow\InboxAce_1g

Folder Deleted : C:\Users\Debra\AppData\LocalLow\InboxAce_1gEI

Folder Deleted : C:\Users\Debra\AppData\LocalLow\gamingwonderlandei

File Deleted : C:\Users\Debra\AppData\Local\Temp\Uninstall.exe

***** [ Scheduled tasks ] *****

 

***** [ Shortcuts ] *****

 

***** [ Registry ] *****

 

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17037

 

*************************

AdwCleaner[R0].txt - [990 bytes] - [19/04/2015 15:43:33]

AdwCleaner[S0].txt - [926 bytes] - [19/04/2015 15:45:11]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [984 bytes] ##########


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#64
flowerchild552008

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If that gaming wonderland caused it my grand daughter is in deep doo doo!


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#65
zep516

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That's the correct log.

Don't let your Grand Daughter download anything. Those games may be harmless, but when you download them all kinds of extra stuff comes down with it. Such as;
 

Gaming Wonderland Toolbar is an adware, which tends to infiltrate systems without properly warning their owners. Once it settles down, this program alters some of PC's settings and adds its own start page and search bar on each of the browsers that are installed on the system. So, it can be said that Gaming Wonderland Toolbar is capable to affect Internet Explorer, Mozilla Firefox, Google Chrome and other browsers without asking a permission for that. In most of the cases, it makes its victims visit ask.com against their will, which has already been mentoned on our site for its redirections. By doing that, it seeks to promote related websites that are filled with commercial content. If you want to prevent such changes on your PC, you should remove Gaming Wonderland Toolbar.

I saw that stuff in the log report and good old AdwCleaner did it's job, just like a water change LOL.

Last scans to come at you.

Keep both these programs and run them anytime you may suspect something is wrong


Clean out your temporary internet files and temp files.
Download TFC by OldTimer http://oldtimer.geekstogo.com/TFC.exe to your desktop.
Right click and Run As Administrator
TFC will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the cleaning process.
  • Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
  • Please let TFC run uninterrupted until it is finished.

    Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.

    Next
  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-version.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:
  • Enable free trial of Malwarebytes Anti-Malware Premium
  • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has loaded, select Scan now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete , make sure that everything is set to "Quarantine", and click Apply Actions.
  • Reboot your computer if prompted.

    Posting the Malwarebytes log.

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • paste that saved log to your next reply.

    Joe




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#66
flowerchild552008

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Joe,

 

It doesn't give me an option for quarantine only Remove Selected with checks next to each item.  They are all Mindspark.  What to do?


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#67
zep516

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Remove selected.
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#68
flowerchild552008

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Done.  Here's the file.  Oh, I don't allow them to download anything however they have been known to sneak something in!

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 4/19/2015
Scan Time: 4:42:51 PM
Logfile: Deb's Malwarebytes Log.txt
Administrator: Yes

Version: 2.01.4.1018
Malware Database: v2015.04.19.04
Rootkit Database: v2015.03.31.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: Debra

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 368211
Time Elapsed: 7 min, 37 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 3
PUP.Optional.Mindspark.A, C:\Users\Debra\AppData\LocalLow\PackageTracer_69EI, Quarantined, [ec84b6b895f57bbb9193514a3fc416ea],
PUP.Optional.Mindspark.A, C:\Users\Debra\AppData\LocalLow\PackageTracer_69EI\Installr, Quarantined, [ec84b6b895f57bbb9193514a3fc416ea],
PUP.Optional.Mindspark.A, C:\Users\Debra\AppData\LocalLow\PackageTracer_69EI\Installr\Cache, Quarantined, [ec84b6b895f57bbb9193514a3fc416ea],

Files: 2
PUP.Optional.Mindspark.A, C:\Users\Debra\AppData\LocalLow\PackageTracer_69EI\Installr\Cache\18E87068.exe, Quarantined, [ec84b6b895f57bbb9193514a3fc416ea],
PUP.Optional.Mindspark.A, C:\Users\Debra\AppData\LocalLow\PackageTracer_69EI\Installr\Cache\files.ini, Quarantined, [ec84b6b895f57bbb9193514a3fc416ea],

Physical Sectors: 0
(No malicious items detected)

(end)


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#69
zep516

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Very good !

Download Security Check by screen317 from Here or Here
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE: If SecurityCheck aborts and you get the following message: UNSUPPORTED OPERATING SYSTEM! ABORTED! try rebooting the system and then run SecurityCheck again.
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#70
flowerchild552008

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Done!

 

Results of screen317's Security Check version 1.00 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Windows Defender  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
````````Process Check: objlist.exe by Laurent```````` 
 Windows Defender MSMpEng.exe
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbam.exe 
 Malwarebytes Anti-Malware mbamscheduler.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````


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#71
zep516

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Checkup-->Looks good, that's how it should look. Your Machine is clean.

You can remove all the log files from the desktop now.
Open adwCleaner and choose uninstall.
Right click on FRST and delete.
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#72
flowerchild552008

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Joe,

 

Thank you so much for sharing your time and expertise.  This is something that I could never done on my own.

 

God Bless!

 

Deb


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#73
zep516

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You're welcome :)

You usually get infected because your security settings are too low.

Here are a number of recommendations that will help tighten them, and which will contribute to making you a less likely victim:

Safe Computing Practices please read Here


Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

Thanks
Joe :)
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