[Bacchus1106]

A client's system was cleaned on an infection and has since displayed a small pop up box that says Error with an OK button on the screen. The system is running fine but would love to locate what is coming up at startup. Thanks guys

 

Attached Files

•  OTL.Txt   96.79KB   155 downloads
•  Extras.Txt   69.13KB   417 downloads

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Hi and welcome to G2G. I apologize for the delay. There were many logs that came in and we've been sifting through them. If you still need assistance please do the following as I'm ready to assist.

 

Fresh Set of Logs Needed
Let's begin. Please follow the steps below.
 
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
    Only one of them will run on your system, that will be the right version.
2. Right click on the file and select Run as administrator (If you don't have this option simply double-click the file to open). When the tool opens click Yes to disclaimer.
3. Press Scan button.
4. It will produce a log called FRST.txt in the same directory the tool is run from (which should be the desktop)
5. Please copy and paste log back here.
6. The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe). Please also paste that along with the FRST.txt into your reply.
     Note: Please do not attach any logs unless specifically requested. It's easier if you simply copy and paste them into your reply. It's OK if you have to use more than one post to do so.

[BrianDrab]

Hi and welcome to G2G. I apologize for the delay. There were many logs that came in and we've been sifting through them. If you still need assistance please do the following as I'm ready to assist.

 

Fresh Set of Logs Needed
Let's begin. Please follow the steps below.
 
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
    Only one of them will run on your system, that will be the right version.
2. Right click on the file and select Run as administrator (If you don't have this option simply double-click the file to open). When the tool opens click Yes to disclaimer.
3. Press Scan button.
4. It will produce a log called FRST.txt in the same directory the tool is run from (which should be the desktop)
5. Please copy and paste log back here.
6. The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe). Please also paste that along with the FRST.txt into your reply.
     Note: Please do not attach any logs unless specifically requested. It's easier if you simply copy and paste them into your reply. It's OK if you have to use more than one post to do so.