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That good ole "tcpip.sys blue screen of death"


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#1
Miss Manday

Miss Manday

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Good morning! I am at wit's end, and thus come to you all for help! I have that dreaded "DRIVER_IRQL_NOT_LESS_OR_EQUAL (tcpip.sys)" blue screen of death, and have searched the net for ways to fix the issue.. and nothing I've tried has worked. The problem seems to be getting worse (yesterday it blue screened three times in twenty minutes) and I work from home off this computer, so it's really quite frustrating. I would rather not have to wipe the computer, so I'm looking for some suggestions before it comes to that. Let me know if I need to do any scans/post anything. I appreciate your time! :)


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#2
Caliburn

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Can you give us an insight of what net-connected programs you use? (ie. UTorrent is known to cause problems such as this)


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#3
Miss Manday

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Outside of browsers (I use Firefox and Chrome daily) and AOL/YIM, I do have BitTorrent, as well as Cricut Design Space, which connects to the internet. (I thought I had removed BitTorrent a long time ago, as I don't use it much at all, but I guess not. Will go ahead and do that now.) I can't think of anything else out of the norm though..

 

EDIT: Also Dropbox, but surely that wouldn't be it?


Edited by Miss Manday, 23 April 2015 - 09:26 AM.

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#4
Caliburn

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Dropbox is unlikely to be the problem. I recommend removing BitTorrent (please let me know if you're unsure how to do that ;))


Edited by Caliburn, 23 April 2015 - 09:29 AM.

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#5
Fusionbomb

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Hello Miss Manday... and :welcome:


I'm sorry to hear about the BSODs you are experiencing.  To help us get started with your troubleshooting, please do the following:


3Al62Pm.pngMiniToolBox

  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • Select All
       
    • MiniToolBox-Fix-290x290.jpg
       
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#6
Miss Manday

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Dropbox is unlikely to be the problem. I recommend removing BitTorrent (please let me know if you're unsure how to do that ;))

Removed, thanks ;)

 

And thank you, Fusionbomb! Here are the log results... just poking through, looks like I have some fun errors. <_< When I had updated to the Windows 8, I got that issue where some of the Windows apps became unusable/appear as Xs, but was never able to fix that either. While annoying, I could live with that. But the BSOD.. not so much.

 

 

MiniToolBox by Farbar  Version: 14-04-2015
Ran by Amanda (administrator) on 23-04-2015 at 11:33:26
Running from "C:\Users\Amanda\Desktop"
Microsoft Windows 8.1  (X64)
Model: 23-f254 Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="wireless_8" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="wireless_7" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="wireless_6" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 12" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Mandy
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
   Physical Address. . . . . . . . . : 16-FD-52-9C-B8-97
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 24-FD-52-9C-B8-97
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::81e9:36ef:a5c2:265f%14(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.5(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, April 23, 2015 10:46:05 AM
   Lease Expires . . . . . . . . . . : Thursday, April 23, 2015 12:16:11 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 270859602
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-49-7A-52-7C-05-07-37-C1-6A
   DNS Servers . . . . . . . . . . . : 65.32.5.111
                                       65.32.5.112
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 7C-05-07-37-C1-6A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Server:  dns-redir-lb-01.tampabay.rr.com
Address:  65.32.5.111

Name:    google.com
Addresses:  2607:f8b0:4008:808::200e
      216.58.219.110


Pinging google.com [216.58.219.110] with 32 bytes of data:
Reply from 216.58.219.110: bytes=32 time=30ms TTL=46
Reply from 216.58.219.110: bytes=32 time=32ms TTL=46

Ping statistics for 216.58.219.110:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 30ms, Maximum = 32ms, Average = 31ms
Server:  dns-redir-lb-01.tampabay.rr.com
Address:  65.32.5.111

Name:    yahoo.com
Addresses:  98.138.253.109
      98.139.183.24
      206.190.36.45


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=99ms TTL=44
Reply from 206.190.36.45: bytes=32 time=91ms TTL=44

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 91ms, Maximum = 99ms, Average = 95ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...16 fd 52 9c b8 97 ......Microsoft Wi-Fi Direct Virtual Adapter #2
 14...24 fd 52 9c b8 97 ......Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
  3...7c 05 07 37 c1 6a ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.5     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.5    281
      192.168.0.5  255.255.255.255         On-link       192.168.0.5    281
    192.168.0.255  255.255.255.255         On-link       192.168.0.5    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.5    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.5    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 14    281 fe80::/64                On-link
 14    281 fe80::81e9:36ef:a5c2:265f/128
                                    On-link
  1    306 ff00::/8                 On-link
 14    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/23/2015 11:32:53 AM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - The configuration registry database is corrupt.

Error: (04/23/2015 11:32:53 AM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.

 DETAIL - The configuration registry database is corrupt.
 for C:\Users\Amanda\AppData\Local\Microsoft\Windows\\UsrClass.dat

Error: (04/23/2015 11:32:53 AM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - The configuration registry database is corrupt.

Error: (04/23/2015 11:32:53 AM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.

 DETAIL - The configuration registry database is corrupt.
 for C:\Users\Amanda\AppData\Local\Microsoft\Windows\\UsrClass.dat

Error: (04/23/2015 11:22:33 AM) (Source: Windows Search Service) (User: )
Description: Notifications for the volume C:\ are not active.

Context: Windows Application


Details:
    The volume change journal is being deleted.  (HRESULT : 0x8007049a) (0x8007049a)

Error: (04/23/2015 11:17:34 AM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - The configuration registry database is corrupt.

Error: (04/23/2015 11:17:34 AM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.

 DETAIL - The configuration registry database is corrupt.
 for C:\Users\Amanda\AppData\Local\Microsoft\Windows\\UsrClass.dat

Error: (04/23/2015 11:17:34 AM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - The configuration registry database is corrupt.

Error: (04/23/2015 11:17:34 AM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.

 DETAIL - The configuration registry database is corrupt.
 for C:\Users\Amanda\AppData\Local\Microsoft\Windows\\UsrClass.dat

Error: (04/23/2015 11:06:19 AM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - The configuration registry database is corrupt.


System errors:
=============
Error: (04/23/2015 11:21:00 AM) (Source: Service Control Manager) (User: )
Description: The StartMenu8 Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (04/23/2015 10:56:49 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070002: Microsoft.Reader.

Error: (04/23/2015 10:56:49 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070002: Microsoft.MicrosoftSolitaireCollection.

Error: (04/23/2015 10:56:42 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070002: AD2F1837.HPPrinterControl.

Error: (04/23/2015 10:56:42 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070002: Microsoft.Taptiles.

Error: (04/23/2015 10:56:36 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070002: Microsoft.MicrosoftMahjong.

Error: (04/23/2015 10:46:03 AM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x000000000000000a, 0x0000000000000002, 0x0000000000000000, 0xfffff801c7b2e308)C:\WINDOWS\MEMORY.DMP042315-84343-01

Error: (04/23/2015 10:46:00 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:07:35 AM on ‎4/‎23/‎2015 was unexpected.

Error: (04/23/2015 03:28:10 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070002: Microsoft.Reader.

Error: (04/23/2015 03:27:58 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070002: Microsoft.MicrosoftSolitaireCollection.


Microsoft Office Sessions:
=========================
Error: (04/23/2015 11:32:53 AM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The configuration registry database is corrupt.

Error: (04/23/2015 11:32:53 AM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The configuration registry database is corrupt.
C:\Users\Amanda\AppData\Local\Microsoft\Windows\\UsrClass.dat

Error: (04/23/2015 11:32:53 AM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The configuration registry database is corrupt.

Error: (04/23/2015 11:32:53 AM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The configuration registry database is corrupt.
C:\Users\Amanda\AppData\Local\Microsoft\Windows\\UsrClass.dat

Error: (04/23/2015 11:22:33 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
    The volume change journal is being deleted.  (HRESULT : 0x8007049a) (0x8007049a)
C:\

Error: (04/23/2015 11:17:34 AM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The configuration registry database is corrupt.

Error: (04/23/2015 11:17:34 AM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The configuration registry database is corrupt.
C:\Users\Amanda\AppData\Local\Microsoft\Windows\\UsrClass.dat

Error: (04/23/2015 11:17:34 AM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The configuration registry database is corrupt.

Error: (04/23/2015 11:17:34 AM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The configuration registry database is corrupt.
C:\Users\Amanda\AppData\Local\Microsoft\Windows\\UsrClass.dat

Error: (04/23/2015 11:06:19 AM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The configuration registry database is corrupt.


CodeIntegrity Errors:
===================================
  Date: 2015-04-23 11:22:04.333
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-04-23 11:22:04.075
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-04-23 11:22:03.793
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-04-23 11:22:03.496
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-04-23 11:22:00.154
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-04-23 10:54:37.070
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-04-23 10:54:36.535
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-04-23 10:54:35.997
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-04-23 10:54:32.460
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-04-23 10:54:31.849
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.



=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 16.0.0.273 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 16.0.0.273 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.6.156 - Adobe Systems, Inc.)
Advanced SystemCare 8 (HKLM-x32\...\Advanced SystemCare 8_is1) (Version: 8.2.0 - IObit)
AIM 7 (HKLM-x32\...\AIM_7) (Version:  - )
AMD APP SDK Runtime (Version: 10.0.1124.2 - Advanced Micro Devices Inc.) Hidden
AMD Catalyst Control Center (x32 Version: 2013.0910.2222.38361 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{EE691BD9-2B2C-6BFB-6389-ABAF5AD2A4A1}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Audacity 2.0.4 (HKLM-x32\...\Audacity_is1) (Version: 2.0.4 - Audacity Team)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2013.0910.2222.38361 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2013.0910.2222.38361 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2013.0910.2222.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2013.0910.2221.38361 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2013.0910.2222.38361 - Advanced Micro Devices, Inc.) Hidden
Cricut ™ Driver v2.01 (HKLM-x32\...\Cricut ™ Driver v2.01) (Version: 2.01 - Provo Craft & Novelty, Inc.)
Cricut Craft Room® (HKLM-x32\...\com.cricut.Cricut-CraftRoom) (Version: v1.0 build-187 - Provo Craft & Novelty, Inc.)
Cricut Craft Room® (x32 Version: 1.0.187 - Provo Craft & Novelty, Inc.) Hidden
Cricut Design Space (HKLM-x32\...\Cricut Design Space 2.0.0.2) (Version: 2.0.0.2 - Provo Craft & Novelty, Inc.)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3.5901 - CyberLink Corp.)
CyberLink LabelPrint (x32 Version: 2.5.3.5901 - CyberLink Corp.) Hidden
CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.3.2509 - CyberLink Corp.)
CyberLink Media Suite 10 (x32 Version: 10.0.3.2509 - CyberLink Corp.) Hidden
Cyberlink PhotoDirector (HKLM-x32\...\InstallShield_{39337565-330E-4ab6-A9AE-AC81E0720B10}) (Version: 3.0.1.3724 - CyberLink Corp.)
Cyberlink PhotoDirector (x32 Version: 3.0.1.3724 - CyberLink Corp.) Hidden
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.3.2301 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.3.2301 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.3.2524 - CyberLink Corp.)
CyberLink PowerDirector 10 (x32 Version: 10.0.3.2524 - CyberLink Corp.) Hidden
CyberLink PowerDVD (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.8.5511 - CyberLink Corp.)
CyberLink PowerDVD (x32 Version: 10.0.8.5511 - CyberLink Corp.) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.6.6104 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.5.6.6104 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DisableMSDefender (Version: 1.0.0 - Hewlett-Packard Company) Hidden
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.6.1.84 - DivX, LLC)
Download Updater (AOL LLC) (HKLM-x32\...\SoftwareUpdUtility) (Version:  - )
Driver Booster 2.3 (HKLM-x32\...\Driver Booster_is1) (Version: 2.3 - IObit)
Dropbox (HKCU\...\Dropbox) (Version: 3.4.3 - Dropbox, Inc.)
Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
Fdrawcmd.sys 1.0.1.11 (HKLM-x32\...\fdrawcmd) (Version: 1.0.1.11 - Simon Owen)
FireAlpaca 1.1.8 (HKLM-x32\...\FireAlpaca_is1) (Version: 1.1.8 - firealpaca.com)
FormatFactory 3.3.4.0 (HKLM-x32\...\FormatFactory) (Version: 3.3.4.0 - Format Factory)
GoldWave v5.69 (HKLM-x32\...\GoldWave v5.69) (Version: 5.69 - GoldWave Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.90 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: 1.0 - Meridian Audio Ltd)
HP Connected Music (Meridian - player) (HKCU\...\HPConnectedMusic) (Version: 1.1 (build 128) hp - Meridian Audio Ltd)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP MyRoom (HKLM-x32\...\{9C35EDE5-4B0F-45E7-A438-314BA889948E}) (Version: 9.0.0.0 - Hewlett-Packard Company)
HP Officejet Pro 8600 Basic Device Software (HKLM\...\{791A06E2-340F-43B0-8FAB-62D151339362}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet Pro 8600 Help (HKLM-x32\...\{46235FF7-2CBE-4A84-BEDA-87348D1F7850}) (Version: 28.0.0 - Hewlett Packard)
HP Officejet Pro 8600 Product Improvement Study (HKLM\...\{2BF5E9CC-C55D-4B0F-ACAF-FFE77F333CD8}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Postscript Converter (Version: 4.0.4100 - Hewlett-Packard) Hidden
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.6263.4289 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 12.00.0000 - Hewlett-Packard)
HP Support Solutions Framework (HKLM-x32\...\{96D12EC9-720B-45FB-904C-36D6307A1C76}) (Version: 11.51.0048 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (x32 Version: 1.00.0000 - Microsoft) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
IObit Malware Fighter (HKLM-x32\...\IObit Malware Fighter_is1) (Version: 2.5 - IObit)
IObit Uninstaller (HKLM-x32\...\IObitUninstall) (Version: 4.2.6.2 - IObit)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 7 Update 72 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217072FF}) (Version: 7.0.720 - Oracle)
Java Auto Updater (x32 Version: 2.1.72.14 - Oracle, Inc.) Hidden
K-Lite Codec Pack 10.4.5 Standard (HKLM-x32\...\KLiteCodecPack_is1) (Version: 10.4.5 - )
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4701.1002 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.4726.0226 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Microsoft Works 6-9 Converter (HKLM-x32\...\{95140000-0137-0409-0000-0000000FF1CE}) (Version: 14.0.6120.5002 - Microsoft Corporation)
Movie Maker (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 37.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 37.0.2 (x86 en-US)) (Version: 37.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 34.0.5 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Photo Gallery (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Qualcomm Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Qualcomm Atheros)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.29068 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.20.815.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7460 - Realtek Semiconductor Corp.)
Recover Files 3.31 (HKLM-x32\...\Recover Files_is1) (Version:  - Undelete & Unerase, Inc.)
Recovery Manager (x32 Version: 5.5.0.6208 - CyberLink Corp.) Hidden
Recuva (HKLM\...\Recuva) (Version: 1.51 - Piriform)
RPG MAKER VX Ace Lite (HKLM-x32\...\RPGVXAceLite_E_is1) (Version: 1.01b - Enterbrain)
Scrivener Update (HKLM-x32\...\Scrivener 1710) (Version: 1860 - Literature and Latte)
SewArt (HKLM\...\{33E1694B-4469-4F60-82F0-B5BFB973D414}) (Version: 1.8.1 - S & S Computing)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Smart Defrag 3 (HKLM-x32\...\Smart Defrag 3 Pro_is1) (Version: 3.3 - IObit)
SophieSew version 1.13 build 42 (HKLM-x32\...\SSV1.002_is1) (Version: 1.013 - Carlos Mandell, Inc.)
Start Menu 8 (HKLM-x32\...\IObit_StartMenu8_is1) (Version: 2.1.0 - IObit)
Surfing Protection (HKLM-x32\...\IObit Surfing Protection_is1) (Version: 1.2 - IObit)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Update for Microsoft en-us Dictionary (Version: 16.1.1430.1 - Microsoft Corporation) Hidden
VC80CRTRedist - 8.0.50727.6195 (x32 Version: 1.2.0 - DivX, Inc) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Communications Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Media Encoder 9 Series (HKLM-x32\...\Windows Media Encoder 9) (Version:  - )
Windows Media Encoder 9 Series (x32 Version: 9.00.2980 - Microsoft Corporation) Hidden
XviD Video Codec (remove only) (HKLM-x32\...\XviD Video Codec) (Version:  - )
Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)
Yahoo! Software Update (HKLM-x32\...\Yahoo! Software Update) (Version:  - )
Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version:  - Yahoo! Inc.)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 7360.64 MB
Available physical RAM: 4425.04 MB
Total Pagefile: 14784.64 MB
Available Pagefile: 10685.49 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.03 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:911.27 GB) (Free:759.16 GB) NTFS
2 Drive d: (Recovery Image) (Fixed) (Total:18.43 GB) (Free:2.31 GB) NTFS
3 Drive e: (backup-1) (CDROM) (Total:4.31 GB) (Free:0 GB) CDFS
4 Drive g: (EOS_DIGITAL) (Removable) (Total:7.39 GB) (Free:3.01 GB) FAT32

========================= Users: ========================================

User accounts for \\MANDY

Administrator            Amanda                   Guest                    

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

07-04-2015 17:25:22 Installed Sparkol VideoScribe
13-04-2015 15:31:30 Windows Live Essentials
13-04-2015 15:33:14 WLSetup
14-04-2015 05:15:17 HPSF Restore Point
18-04-2015 16:55:06 IObit Uninstaller restore point
23-04-2015 15:00:12 Driver Booster : Realtek High Definition Audio

**** End of log ****
 


Edited by Miss Manday, 23 April 2015 - 09:37 AM.

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#7
Fusionbomb

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Miss Manday,


Thanks for posting the requested log!  Unless you specifically know that you want/need these, I would advise to remove the following programs, as well:


Advanced SystemCare 8 (HKLM-x32\...\Advanced SystemCare 8_is1) (Version: 8.2.0 - IObit)
Download Updater (AOL LLC) (HKLM-x32\...\SoftwareUpdUtility) (Version:  - )

Driver Booster 2.3 (HKLM-x32\...\Driver Booster_is1) (Version: 2.3 - IObit)

IObit Malware Fighter (HKLM-x32\...\IObit Malware Fighter_is1) (Version: 2.5 - IObit)
IObit Uninstaller (HKLM-x32\...\IObitUninstall) (Version: 4.2.6.2 - IObit)
Surfing Protection (HKLM-x32\...\IObit Surfing Protection_is1) (Version: 1.2 - IObit)
Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version:  - Yahoo! Inc.)


After successfully removing those programs, please click the Spoiler button below and ensure that Windows Defender is enabled by following the guide.


Spoiler




Please let us know if you encounter any problems or have any questions.  If you BSOD after following the above instructions, please humor me by uninstalling MalwareBytes, too, and testing it again.
Keep us updated!  Good luck!  :yeah:


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#8
Miss Manday

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Okay, removed Yahoo Toolbar, and Windows Defender is indeed on. As far as AdvancedCare and it's brother programs go, are they not good programs? They've always done pretty well for me, and they're are Pro versions...

 

Thank you for your help, and I will certainly check in again if I get another Blue Screen. :)


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#9
Fusionbomb

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Was Windows Defender already on?

 

As far as AdvancedCare and it's brother programs go, are they not good programs? They've always done pretty well for me, and they're are Pro versions...

 

I have never used the AdvancedCare software, so I cannot weigh in on if it is indeed a "good program" (I was only going by the reviews I was reading about it, after seeing it in your installed programs).  I also didn't realize this was a paid software, so thanks for pointing that out to me.

With Windows 8, the revamped MSE (now called Windows Defender) works pretty darn well thus far.  However, as on any system, multiple AV programs can cause conflicts (including BSODs).  Ideally, we will just want to have 1 operational on your machine.  Now, if you choose to keep AdvancedCare, then we will want to try disabling Windows Defender (process should be the same to disable it).

Anyways, sorry for the confusion and we appreciate you keeping us updated.  :spoton:


Edited by Fusionbomb, 23 April 2015 - 08:02 PM.

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#10
Miss Manday

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Yes, Defender was already on.

 

And I thought I was all clear, but just had another blue screen, so I guess not. Ugh. Do you suppose it's related to the other issues with Windows that I've been having?


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#11
Fusionbomb

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...as on any system, multiple AV programs can cause conflicts (including BSODs).  Ideally, we will just want to have 1 operational on your machine.  Now, if you choose to keep AdvancedCare, then we will want to try disabling Windows Defender (process should be the same to disable it).



I think the problem is related to multiple AV softwares on your machine.

Please disable Windows Defender, if you're going to keep those AdvancedCare programs.

Try it out again and let us know if you still experience BSODs.


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#12
Miss Manday

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I had disabled it before when you suggested it. Still having the issue. :(


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#13
Fusionbomb

Fusionbomb

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Hello Miss Manday,

 

 

If you BSOD after following the above instructions, please humor me by uninstalling MalwareBytes, too, and testing it again.
Keep us updated!  Good luck!  :yeah:



Can you confirm for us that MalwareBytes has been removed, your network drivers are up to date, and that your Windows updates are up to date and current.


If you need help with any of this, please let us know.


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