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explorer.exe constantly crashing


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#1
mel_lopez

mel_lopez

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My laptop with WP Pro was infested with a number of Trojans, most notably Antivirus Gold. I've followed the steps for removal on this site and I believe everything is now cleared.

However, I'm now left with windows explorer constantly restarting itself saying it has encopuntered a problem and needs to close. Debugging causes a command window to briefly appear. Sending an error report sends (or it appears to send a report to Microsoft.) and don't send causes the screen to be cleared and refreshed, whereby within 3/4 seconds the explorer error is back again.

In task manager the CPU usage is constantly at 100%.

The application log in Event Viewer has an event ID of 1000 ana a description that says "Faulting application explorer.exe, version 6.0.2800.1106, faulting module unknown, version, 0.0.0.0, fault address 0x00000000.

Has anyone got any suggestions. Please don't suggest reformating and installing.

Thanks very much.
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#2
kool808

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Hello and welcome to GeekstoGo!

Did you read THIS?

Try updating your drivers for motherboard, chipset, sounds. Download Everest Home Edition, found just below my signature. Run a hardware report then post a HTML attachment.
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#3
mel_lopez

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Thanks for the advice.

Winlogon was trying to load a file "q160580_disk.dll" from the c:\winnt folder.

I couldn't find any refernces to it. I've renamed it to q160580_disk.old and everything appears to be back to normal.

Thanks again.

Regards,

Mel
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