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Windows 7 Professional "Windows Explorer has stopped working"


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#1
rockitout

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I press the power button and the computer starts up like normal.  After the splash screen, the desktop shows along with the Icons.  Right away I then get a error window that pops up and it says "Windows Explorer has stopped working".  Then another window pops up saying "Windows Explorer is restarting".  It continues this error loop until I shut down the computer.  It does the same thing in Safe mode.  I'm not sure if it has something to do with a failed update or not.  I currently can not do anything on this computer, as far as scans or anything.


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#2
Fusionbomb

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Hello rockitout,


I'm sorry to hear you are caught in an error loop.  Let's run a System File Check and see if that clears things up. 

If you aren't able to run the command normally in an elevated command prompt (you said the error makes your computer unusable), then I would like for you to do the following:
 

Follow these steps to use the Advanced Boot Options menu:
  1. Start (or restart) your computer.
  2. Press F8 to invoke the Advanced Boot Options menu.
  3. Select Repair Your Computer from the list (the first option).
  4. Use the up and down arrows to navigate menu choices.
  5. Click Command Prompt.

     

Then, we run the SFC:

  1. At the command prompt, type the following command, and then press ENTER:
    sfc /scannow
     
  2. 2881161.png


    The sfc /scannow command will scan all protected system files, and replace corrupted files with a cached copy that is located in a compressed folder at %WinDir%\System32\dllcache.
    The %WinDir% placeholder represents the Windows operating system folder. For example, C:\Windows.

    Note Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished.

     
  3. After the process is finished, you may receive one of the following messages:
    • Windows Resource Protection did not find any integrity violations.

      This means that you do not have any missing or corrupted system files.
    • Windows Resource Protection could not perform the requested operation.

      To resolve this problem, perform the System File Checker scan in safe mode, and make sure that the PendingDeletes and PendingRenames folders exist under %WinDir%\WinSxS\Temp.
    • Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.

      To view the detail information about the system file scan and restoration, go to How to view details of the System File Checker process.
    • Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.

      To repair the corrupted files manually, view details of the System File Checker process to find the corrupted file, and then manually replace the corrupted file with a known good copy of the file.

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#3
rockitout

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I am currently working on your instructions.  I keep getting an error that says that a scan is currently in progress and I need to reboot before I can run another scan.  I reboot and try to run a new scan and it says the same thing.


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#4
Fusionbomb

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So you're successful in getting to the Startup Repair and getting to the command prompt? 


The error occurs once you type the command?


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#5
rockitout

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That is correct.


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#6
Fusionbomb

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rockitout,


Try using this command to stop the pending reboot:
 

dism.exe /image:C:\ /cleanup-image /revertpendingactions



Reboot the computer, go back to Repair Mode - Command Prompt and try the SFC again.

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#7
rockitout

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When I try to run dism.exe, I get error 2.  "Unable to access the image.  Make sure that the image path and the Windows directory for the image exist and you have Read permissions on the folder."


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#8
rockitout

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Any ideas?


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