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i keep getting the bsod please help

blue screen

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#1
jnash

jnash

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Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
 
Additional information about the problem:
  BCCode: d1
  BCP1: 000000000000000A
  BCP2: 0000000000000002
  BCP3: 0000000000000000
  BCP4: FFFFF88001A58152
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 768_1
 
Files that help describe the problem:
  C:\Windows\Minidump\042715-19297-01.dmp
  C:\Users\ps\AppData\Local\Temp\WER-46784-0.sysdata.xml
 
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#2
GooSeSmith

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Try this

 

 

https://support.micr...en-us/kb/978982

 

If that doesn't work please kindly tell us what you are doing when this happens?

Also please list the type of computer you have and model number if it is a brand name like Dell or HP.  If it is custom built please list hardware of your build.


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#3
jnash

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i have an alien ware 14 model number p39g I was getting the bluescreen when I was downloading something....

 

 

 

Thank you for helping me


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