This laptop is a few years old, purchased in 2011, never had virus/malware problems until recently after installing Windows Updates. Then Avast Antivirus/Internet Security (trial), Malwarebytes (free) and Windows Defender all detected infected rootkit files.
I booted up the laptop, hit F9 to access hidden recovery partition. Chose third option "Recover Windows to Entire HD With Two Partitions." and that ran, completed, started Windows. Factory settings all there, Asus bloatware intact, Windows updates downloaded and installed.
Downloaded Avast Antivirus/Internet Security (trial) again and ran. Within 10% of the scan infected files were found. So restoring to factory settings was not enough? What do I do now?
File name: C:\ADSM_PData_0150\DragWait.exe
Status: Threat: Rootkit: hidden file
Action: Move to chest
Result: Error: The request is not supported (50)
Cannot Move to Chest, cannot Fix Automatically. Also trying to download Firefox, Malwarebytes, and Comodo Firewall but internet connection keeps timing out. Otherwise I would try AVG but cannot download anything as it is. I have no idea what I'm doing/no idea what to do next.
Edited by rococoxo, 28 April 2015 - 12:48 AM.