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Recovered Windows 7 on Asus to factory settings, still infected rootki

Rootkit infection rootkit Windows 7 Factory settings Asus

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This is my laptop: ASUS Notebook w/ NVIDIA Optimus K52 Series K52JC-XN1 Intel Core i5 460M (2.53GHz) 4GB Memory 500GB HDD NVIDIA GeForce 310M + Intel HD 15.6" Windows 7 Home Premium 64-bit


This laptop is a few years old, purchased in 2011, never had virus/malware problems until recently after installing Windows Updates. Then Avast Antivirus/Internet Security (trial), Malwarebytes (free) and Windows Defender all detected infected rootkit files.

I booted up the laptop, hit F9 to access hidden recovery partition. Chose third option "Recover Windows to Entire HD With Two Partitions." and that ran, completed, started Windows. Factory settings all there, Asus bloatware intact, Windows updates downloaded and installed.

Downloaded Avast Antivirus/Internet Security (trial) again and ran. Within 10% of the scan infected files were found. So restoring to factory settings was not enough? What do I do now?

Avast results
File name: C:\ADSM_PData_0150\DragWait.exe
Severity: High
Status: Threat: Rootkit: hidden file
Action: Move to chest
Result: Error: The request is not supported (50)

Cannot Move to Chest, cannot Fix Automatically. Also trying to download Firefox, Malwarebytes, and Comodo Firewall but internet connection keeps timing out. Otherwise I would try AVG but cannot download anything as it is. I have no idea what I'm doing/no idea what to do next.

Edited by rococoxo, 28 April 2015 - 12:48 AM.

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Also tagged with one or more of these keywords: Rootkit infection, rootkit, Windows 7, Factory settings, Asus

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