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Nobody knows how to diagnose this


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#1
Xirw

Xirw

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Hello, since the beginning of April at random times something happens to my computer that causes not only a black screen but my keyboard and mouse to not light up as well and my CPU fans are at full speed.

(And its not the type of black screen that people normally get with the white mouse cursor on the screen. Its a complete loss of signal between my graphics card and my monitor.) This has happened a lot and amazingly every single time when I was away from my computer so I cant pin point exactly what causes it.

The only thing I can say is that I am usually running 2 problems when it happens. VMware + Web browser w/Sandboxie. I am sure I have a lot of other conflicting software as well but I didn't install anything new other than Microsoft updates and these programs worked before in the past without any problems.

My graphics driver was up to date when this happened, so I downgraded and it still happens... I ran stress tests, though maybe not long enough? I feel like this is a driver issue/software conflict more than anything unless my graphics card is going but it is pretty new. It wouldnt be the HDMI cable because then why would my keyboard and mouse stop lighting up and my fans race?

I am extremely well informed in the malware area so I highly doubt its that. I uploaded the log information.
The only error that happens in "Event Viewer" is this:

'Faulting application name: csrss.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc115
Faulting module name: sxs.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9cc
Exception code: 0xc0000005
Fault offset: 0x0000000000011b2f
Faulting process id: 0x36c
Faulting application start time: 0x01d082916e7f280f
Faulting application path: C:\Windows\system32\csrss.exe
Faulting module path: C:\Windows\system32\sxs.dll
Report Id: 572eaebf-ee90-11e4-a669-005056c00008'

I also get a lot of side by side errors if that has anything to do with it and this: "Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards."

Other than that this is really hard to diagnose. This happens like once every day or so, doing a clean boot
would take forever. If anyone can help me with this I would appreciate it a lot.


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#2
Aura

Aura

    Special Ops

  • Malware Removal
  • 2,563 posts
Hi Xirw :)

If you want, I can take a look and see if I can help you resolve these issues. I'll need more information however.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      wNeKMCX.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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