[LanaDelReyilu]

Ok so I have an acer from two years ago I just started up, it works fine but I get to the recovery option when I start it, the one with "Choose operating system" and Windows 7 is listed but when I press enter nothing happens, I've tried a wireless keyboard and a USB one and I know they both work but the computer doesn't respond, what to do?

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Hello LanaDelReyilu,

Welcome to Geekstogo.

From what you say these options may not work but it will make things easier if one of them does. If neither of them works then come back and tell me. We will try a different approach.

 

Now

Here are some instructions to help you access the Recovery Environment to run a scan.

There are two options shown below. For the first, you will only need a flash drive or some such, for the second, you will need both a flash drive and a Windows Installation Disk.

If you have a Windows Installation disc for that machine and are unable to use the first option, then option two will be a good one to try.

Now

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select English as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

 To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64)  and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will create a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 

 

[emeraldnzl]

Hello LanaDelReyilu,

Welcome to Geekstogo.

From what you say these options may not work but it will make things easier if one of them does. If neither of them works then come back and tell me. We will try a different approach.

 

Now

Here are some instructions to help you access the Recovery Environment to run a scan.

There are two options shown below. For the first, you will only need a flash drive or some such, for the second, you will need both a flash drive and a Windows Installation Disk.

If you have a Windows Installation disc for that machine and are unable to use the first option, then option two will be a good one to try.

Now

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select English as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

 To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64)  and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will create a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 

 

[emeraldnzl]

Due to lack of feedback, this topic has been closed.

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