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Holy Smokes! We got a bad one! Computer freezing, pop ups like

Freezing Farbar wont download Pop ups Memory usage thru the roof hard to use.

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#46
uFinditEazy!

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I updated malarebytes but dont have the items you asked me to tick. What to do?


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#47
uFinditEazy!

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It comes up with error now. I thought iy updated as it said the version date was today. I just tried to run again and it tries to update with error saying it is being used by another program


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#48
pystryker

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I updated malarebytes but dont have the items you asked me to tick. What to do?



The only item to tick would be the rootkit scan which is found here: Settings > Detection and Protection > Scan for rootkits. :thumbsup:
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#49
uFinditEazy!

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There is no box with scan for rootkicks to tick. everytime i try to run the program it starts to try to update and errors come up as stated above.


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#50
pystryker

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Ok, let's download a fresh copy then. :)

Please download Malwarebytes Anti-Malware to your desktop
Install the progamme and select update
Once it has updated select Settings > Detection and Protection
Tick Scan for rootkits

MBAMsettings_zpsb6b9ada0.jpg

Go back to the Dashboard and select Scan Now

mbam21-console_zpslhr5hawa.jpg

If threats are detected, click the Apply Actions button, MBAM will ask for a reboot.

MBAMReboot_zps9089ab30.jpg

MBAMLog_zpsade07f42.jpg

On completion of the scan (or after the reboot), start MBAM,

Click History, then Application Logs, then check the Select box by the first Scan Log in the list.

Click View, then click Export, select text file and save to the desktop as MBAM.txt and post in your next reply.
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#51
uFinditEazy!

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Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 5/15/2015
Scan Time: 5:17:19 PM
Logfile: mbam.txt
Administrator: Yes
 
Version: 2.01.6.1022
Malware Database: v2015.05.15.05
Rootkit Database: v2015.05.14.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Owner
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 375066
Time Elapsed: 39 min, 27 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 7
PUP.Optional.TelevisionFanatic.A, HKLM\SOFTWARE\WOW6432NODE\TelevisionFanatic, Quarantined, [e809177c2f5b9d990ecd5e8e8e759f61], 
PUP.Optional.Mindspark.A, HKLM\SOFTWARE\WOW6432NODE\VideoDownloadConverter_4z, Quarantined, [5b96b1e24a406bcb42f41c3855b016ea], 
PUP.Optional.Getsavin.A, HKU\S-1-5-21-3306144526-1543565107-3197362354-1000\SOFTWARE\GetSavin, Quarantined, [4aa7365d7713df574bcf816fee1525db], 
PUP.Optional.Mindspark.A, HKU\S-1-5-21-3306144526-1543565107-3197362354-1000\SOFTWARE\VideoDownloadConverter_4z, Quarantined, [9c55f59e51393afcc96e74e0fd086f91], 
PUP.Optional.Getsavin.A, HKU\S-1-5-21-3306144526-1543565107-3197362354-1000\SOFTWARE\APPDATALOW\SOFTWARE\GetSavin, Quarantined, [bd343e55672373c33dde34bc51b26d93], 
PUP.Optional.Mindspark.A, HKU\S-1-5-21-3306144526-1543565107-3197362354-1000\SOFTWARE\APPDATALOW\SOFTWARE\TelevisionFanatic, Quarantined, [26cbdab9c6c47abc74b1d8343fc50000], 
PUP.Optional.Mindspark.A, HKU\S-1-5-21-3306144526-1543565107-3197362354-1000\SOFTWARE\APPDATALOW\SOFTWARE\VideoDownloadConverter_4z, Quarantined, [58998310474372c44bd3c8446a9ae11f], 
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 6
PUP.Optional.ICQPlugin.A, C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\jd3r6gen.default\searchplugins\icqplugin-4.xml, Quarantined, [db16d4bf3b4f57dff016cb147c87e51b], 
PUP.Optional.ICQPlugin.A, C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\jd3r6gen.default\searchplugins\icqplugin-5.xml, Quarantined, [876a741f7a10d95d0204f6e91ae99769], 
PUP.Optional.ICQPlugin.A, C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\jd3r6gen.default\searchplugins\icqplugin-6.xml, Quarantined, [b839e4af31592214dd29845b956e59a7], 
PUP.Optional.Conduit.A, C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\jd3r6gen.default\searchplugins\flv-runner-b-customized-web-search.xml, Quarantined, [747d573c6f1b3600e7150fd99f647888], 
PUP.Optional.Searchqu.A, C:\Users\Owner\AppData\Roaming\Mozilla\Extensions\{1FD91A9C-410C-4090-BBCC-55D3450EF433}, Quarantined, [e908cfc45a30b4820b0045f5c63ff30d], 
PUP.Optional.GorillaPrice.A, C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\{a131ab52-77f3-4bd7-acc7-e2dfdfd298f0}.xpi, Quarantined, [b23fb2e1602a92a417c8322a3dc82dd3], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)

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#52
uFinditEazy!

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 Results of screen317's Security Check version 1.001  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:````````` 
 Java 7 Update 25  
 Java version 32-bit out of Date! 
  Adobe Flash Player 11.7.700.224 Flash Player out of Date!  
 Adobe Reader XI  
 Mozilla Firefox 23.0.1 Firefox out of Date!  
 Google Chrome 28.0.1500.72 Google Chrome out of date!  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe 
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 Malwarebytes Anti-Malware mbamscheduler.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 7% 
````````````````````End of Log`````````````````````` 
 
 
The Eset scanner ran all night and i clicked finish but could not find the log at  the place you said. any suggestions? I searched it in windows with no luck. Thank you . Robert

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#53
pystryker

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Hi :)

There is no log.txt file located in the C:\program files (x86)\ESET\ESET Online Scanner directory?

If not, did you see if it had picked anything up?

Most of the time ESET picks up the files already quarantined, but let's run one last scan with FRST to make sure everything is clear. If so, we'll
start updating your programs. :thumbsup:
  • Start Farbar's Recovery Scan Tool and press the Scan button.
  • FRST will scan your system and produce one log this time. Please post it in your next reply.
Things I need to see in your next post:

FRST.txt

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#54
uFinditEazy!

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frst wont start. should I re download?


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#55
pystryker

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frst wont start. should I re download?


Is it giving you a specific error message? Yes, download a new copy to the desktop. :thumbsup:
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#56
uFinditEazy!

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I tried to redownload.. This is what it says "the app was unable to start correctly (0xc000007b)


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#57
pystryker

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I tried to redownload.. This is what it says "the app was unable to start correctly (0xc000007b)


Ok, bear with me a bit, please. I'm consulting with some of my colleagues so we can deal with this error that keeps popping up on us. :thumbsup:
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#58
uFinditEazy!

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ok, thanks. 


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#59
pystryker

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Hi, :)

Let's get that CBS log that you were denied access to earlier and make sure that Norton and Kaspersky are completely removed from the machine.


Step 1: Retrieve CBS Log
  • Click on the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator
  • When command prompt opens, copy and paste the following command into it, press enter
  • copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  • This will create a file, cbs.txt on your Desktop. Please zip/attach this to your next post.
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Also, do you have Windows 7 Install Media on the machine, in case a repair installation is needed?


Step 2: Run Norton Removal Tool

Let's make sure that all of Norton was removed when it was uninstalled. Some times, they can leave remnants behind. Please follow the link below to find instructions on downloading the tool and running it.

https://support.nort...erProfile_en_us


Step 3: Kaspersky Removal Tool

Let's also do the same for Kaspersky's Anti-Virus. Please click the link below and then click on How to Use the utility.

http://support.kaspe...?el=1464#block1

Things I need to see in your next post

CBS.log

Did the removal of Norton's and Kaspersky go ok?

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#60
uFinditEazy!

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I ran the command prompt as administrator and I copy and pasted it said access denied. I do not have any software for this machine as I purchased it used. Robert 


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