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Changed computer name and lost internet access please help


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#1
MARIMARI

MARIMARI

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Hello,

 

I recently got a new (used) PC with windows Vista. My brother set everything up and it was working fine. I downloaded Norton from Comcast and also changed the computer name. Now I have no internet access. The other computer on the network is working fine. I tried setting up a new network connection but that didn't work. Could you please help me with this problem? Thank you.


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#2
Ztruker

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Since it worked before you installed Norton, uninstall it and see if it works again. If yes, use a different AV program.
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#3
MARIMARI

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I will try that but I think it has something to do with the server?? DHCP??  I just can't figure it out.


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#4
Ztruker

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Open a Elevated Command Prompt:


Click on the Start button and type cmd.
DO NOT press Enter or click Go.
Look at the upper part of the window and you will see cmd.exe.
Right click on it and select Run as Administrator.

 

Paste the following into the Command Prompt window, exactly as shown, including double quotes:

cmd /c "ipconfig /all > postme.txt & ping yahoo.com >> postme.txt & reg query "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" >> postme.txt & notepad postme.txt & del postme.txt"

and press ENTER.

A file will open in Notepad. Please copy and paste the contents here. Close the Notepad window and the file will be deleted and the Command Prompt window will also close.


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