well, color me confused.
if the product number is right, that's an OEM modem for sure, normally not readily available...you can get them, though, assuming that is the model number.
Second, that's not really a top of the line modem. It's a winmodem, or softmodem, meaning that the PCs cpu has to do all the work of data communications. A top of the line modem has an onboard processor that handles that, leaving the cpu to do other things.
Don't get me wrong--nothing wrong with a winmodem, especially if you are doing light duty work or you have CPU cycles to burn.
That's not why I am confused, though. If you did have a top of the line, perhaps you installed the wrong driver?
3cmlink.exe is a winmodem driver file (well, support file)--if you installed the WRONG driver, then you could be having these problems.
That said, perhaps a windows update has simply made your current version problematic.http://www.usr.com/s...p?prod=oem#3598
scroll down until you find:
Windows install files for OEM product 3595A. Extract the install files onto an empty, formatted diskette and follow the installation instructions that were included with your modem. This file should NOT be used with any other product. Win2K - 3595a-2k.zip file size: 885KB
you want the above