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Internet connection kept dropping off, even with ethernet cable


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#1
talkingtree

talkingtree

    Member

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  • 53 posts

Hi,

 

Got this really hard problem, the laptop (A) has fine connection to the router then its internet connection drops off randomly at the office. It seems like the network connection is there but there's no internet. Other computers have no problem on the connection to the internet with the same router. Laptop (A) has no problem for internet connection at home. Laptop (A) disconnects to the internet even when it's on ethernet, I've tried static IP, turn off power saving, restarting router, but it kept recurring. Any suggestions?


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#2
rockmilk

rockmilk

    Certified monkey.

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Security Check

 

Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document

 

 

  MiniToolBox.

 

 

Please download [b]MINITOOLBOX and run it.



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.


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#3
talkingtree

talkingtree

    Member

  • Topic Starter
  • Member
  • PipPip
  • 53 posts

Security Check

 

Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document

 

 

  MiniToolBox.

 

 

Please download [b]MINITOOLBOX and run it.



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

 

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Business (administrator) on 14-05-2015 at 12:38:23
Running from "C:\Users\Business\Downloads"
Microsoft Windows 8.1  (X64)
Model: HP Spectre 13 Ultrabook Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Intel® Dual Band Wireless-AC 7260 = WiFi (Connected)
ASIX AX88772A USB2.0 to Fast Ethernet Adapter = Ethernet 2 (Connected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="ethernet_4" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="WiFi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_0" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : BioLinkSydneyPC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gateway
 
Wireless LAN adapter Local Area Connection* 3:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 7C-7A-91-D7-3F-99
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 7C-7A-91-D7-3F-9C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Ethernet 2:
 
   Connection-specific DNS Suffix  . : gateway
   Description . . . . . . . . . . . : ASIX AX88772A USB2.0 to Fast Ethernet Adapter
   Physical Address. . . . . . . . . : 00-50-B6-6C-A4-73
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::11b6:d305:c611:f9d6%4(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.0.0.76(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, 14 May 2015 12:33:03 PM
   Lease Expires . . . . . . . . . . : Thursday, 14 May 2015 1:33:03 PM
   Default Gateway . . . . . . . . . : 10.0.0.138
   DHCP Server . . . . . . . . . . . : 10.0.0.138
   DHCPv6 IAID . . . . . . . . . . . : 318787766
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-47-AF-1B-00-50-B6-6C-A4-73
   DNS Servers . . . . . . . . . . . : 10.0.0.138
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Wireless LAN adapter WiFi:
 
   Connection-specific DNS Suffix  . : gateway
   Description . . . . . . . . . . . : Intel® Dual Band Wireless-AC 7260
   Physical Address. . . . . . . . . : 7C-7A-91-D7-3F-98
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::8ddb:5d5a:e1b6:2325%3(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.0.0.8(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, 14 May 2015 12:31:49 PM
   Lease Expires . . . . . . . . . . : Thursday, 14 May 2015 1:31:49 PM
   Default Gateway . . . . . . . . . : 10.0.0.138
   DHCP Server . . . . . . . . . . . : 10.0.0.138
   DHCPv6 IAID . . . . . . . . . . . : 108821137
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-47-AF-1B-00-50-B6-6C-A4-73
   DNS Servers . . . . . . . . . . . : 10.0.0.138
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.gateway:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : gateway
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 4:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:59:824:f5ff:ffb3(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::59:824:f5ff:ffb3%9(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 150994944
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-47-AF-1B-00-50-B6-6C-A4-73
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  telstra.gateway
Address:  10.0.0.138
 
Name:    google.com
Addresses:  2404:6800:4006:805::1003
 74.125.237.165
 74.125.237.163
 74.125.237.169
 74.125.237.164
 74.125.237.160
 74.125.237.166
 74.125.237.167
 74.125.237.161
 74.125.237.162
 74.125.237.168
 74.125.237.174
 
 
Pinging google.com [74.125.237.162] with 32 bytes of data:
Reply from 74.125.237.162: bytes=32 time=20ms TTL=57
Reply from 74.125.237.162: bytes=32 time=19ms TTL=57
 
Ping statistics for 74.125.237.162:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 20ms, Average = 19ms
Server:  telstra.gateway
Address:  10.0.0.138
 
Name:    yahoo.com
Addresses:  98.139.183.24
 98.138.253.109
 206.190.36.45
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=189ms TTL=50
Reply from 206.190.36.45: bytes=32 time=188ms TTL=50
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 188ms, Maximum = 189ms, Average = 188ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...7c 7a 91 d7 3f 99 ......Microsoft Wi-Fi Direct Virtual Adapter
  6...7c 7a 91 d7 3f 9c ......Bluetooth Device (Personal Area Network)
  4...00 50 b6 6c a4 73 ......ASIX AX88772A USB2.0 to Fast Ethernet Adapter
  3...7c 7a 91 d7 3f 98 ......Intel® Dual Band Wireless-AC 7260
  1...........................Software Loopback Interface 1
  7...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
  9...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0       10.0.0.138         10.0.0.8     25
          0.0.0.0          0.0.0.0       10.0.0.138        10.0.0.76     20
         10.0.0.0    255.255.255.0         On-link          10.0.0.8    281
         10.0.0.0    255.255.255.0         On-link         10.0.0.76    276
         10.0.0.8  255.255.255.255         On-link          10.0.0.8    281
        10.0.0.76  255.255.255.255         On-link         10.0.0.76    276
       10.0.0.255  255.255.255.255         On-link          10.0.0.8    281
       10.0.0.255  255.255.255.255         On-link         10.0.0.76    276
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link          10.0.0.8    281
        224.0.0.0        240.0.0.0         On-link         10.0.0.76    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link          10.0.0.8    281
  255.255.255.255  255.255.255.255         On-link         10.0.0.76    276
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  9    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  9    306 2001::/32                On-link
  9    306 2001:0:5ef5:79fd:59:824:f5ff:ffb3/128
                                    On-link
  3    281 fe80::/64                On-link
  4    276 fe80::/64                On-link
  9    306 fe80::/64                On-link
  9    306 fe80::59:824:f5ff:ffb3/128
                                    On-link
  4    276 fe80::11b6:d305:c611:f9d6/128
                                    On-link
  3    281 fe80::8ddb:5d5a:e1b6:2325/128
                                    On-link
  1    306 ff00::/8                 On-link
  9    306 ff00::/8                 On-link
  3    281 ff00::/8                 On-link
  4    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/14/2015 09:45:27 AM) (Source: Application Error) (User: )
Description: Faulting application name: hpasset.exe, version: 3.0.3.1, time stamp: 0x5202c98c
Faulting module name: hpasset.exe, version: 3.0.3.1, time stamp: 0x5202c98c
Exception code: 0xc0000005
Fault offset: 0x0002b78a
Faulting process ID: 0x1558
Faulting application start time: 0xhpasset.exe0
Faulting application path: hpasset.exe1
Faulting module path: hpasset.exe2
Report ID: hpasset.exe3
Faulting package full name: hpasset.exe4
Faulting package-relative application ID: hpasset.exe5
 
Error: (05/13/2015 10:46:18 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (05/13/2015 03:47:35 PM) (Source: Microsoft-Windows-LocationProvider) (User: NT AUTHORITY)
Description: There was an error communicating to the Orion inference server
 
Error: (05/13/2015 09:50:53 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (05/13/2015 09:49:06 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (05/13/2015 09:45:40 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -2143485946
 
Error: (05/13/2015 09:45:40 AM) (Source: Microsoft Office 15) (User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0006; CorrelationId: {BA2D8116-3687-4106-A4DE-8F626444B639}
 
Error: (05/12/2015 00:30:24 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (05/11/2015 05:26:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: WLANExt.exe, version: 6.3.9600.17415, time stamp: 0x545041d0
Faulting module name: ntdll.dll, version: 6.3.9600.17736, time stamp: 0x550f4336
Exception code: 0xc0000005
Fault offset: 0x000000000003b179
Faulting process ID: 0x20f8
Faulting application start time: 0xWLANExt.exe0
Faulting application path: WLANExt.exe1
Faulting module path: WLANExt.exe2
Report ID: WLANExt.exe3
Faulting package full name: WLANExt.exe4
Faulting package-relative application ID: WLANExt.exe5
 
Error: (05/11/2015 04:39:05 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
 
System errors:
=============
Error: (05/14/2015 00:31:50 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Anti-Spam Service service failed to start due to the following error: 
%%1053
 
Error: (05/14/2015 00:31:50 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Anti-Spam Service service to connect.
 
Error: (05/14/2015 00:18:40 PM) (Source: Service Control Manager) (User: )
Description: The CyberLink PowerDVD 12 Media Server Service service terminated unexpectedly. It has done this 2 time(s).
 
Error: (05/14/2015 11:27:27 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Anti-Spam Service service failed to start due to the following error: 
%%1053
 
Error: (05/14/2015 11:27:27 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Anti-Spam Service service to connect.
 
Error: (05/14/2015 11:25:12 AM) (Source: DCOM) (User: BIOLINKSYDNEYPC)
Description: 1053mcpltsvcUnavailable{20966775-18A4-4299-B8E3-772C336B52A7}
 
Error: (05/14/2015 11:25:12 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Platform Services service failed to start due to the following error: 
%%1053
 
Error: (05/14/2015 11:25:12 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Platform Services service to connect.
 
Error: (05/14/2015 11:25:12 AM) (Source: DCOM) (User: BIOLINKSYDNEYPC)
Description: 1053mcpltsvcUnavailable{20966775-18A4-4299-B8E3-772C336B52A7}
 
Error: (05/14/2015 11:25:12 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Platform Services service failed to start due to the following error: 
%%1053
 
 
Microsoft Office Sessions:
=========================
Error: (05/14/2015 09:45:27 AM) (Source: Application Error)(User: )
Description: hpasset.exe3.0.3.15202c98chpasset.exe3.0.3.15202c98cc00000050002b78a155801d08dd6dfa2a4b7C:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPAsset\hpasset.exeC:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPAsset\hpasset.exe21150f51-f9ca-11e4-826f-7c7a91d73f9c
 
Error: (05/13/2015 10:46:18 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (05/13/2015 03:47:35 PM) (Source: Microsoft-Windows-LocationProvider)(User: NT AUTHORITY)
Description: -2143485946
 
Error: (05/13/2015 09:50:53 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0"C:\Program Files\Microsoft Office 15\root\office15\lync.exe.ManifestC:\Program Files\Microsoft Office 15\root\office15\UccApi.DLL1
 
Error: (05/13/2015 09:49:06 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0"C:\Program Files\Microsoft Office 15\root\office15\lync.exe.ManifestC:\Program Files\Microsoft Office 15\root\office15\UccApi.DLL1
 
Error: (05/13/2015 09:45:40 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -2143485946
 
Error: (05/13/2015 09:45:40 AM) (Source: Microsoft Office 15)(User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0006; CorrelationId: {BA2D8116-3687-4106-A4DE-8F626444B639}
 
Error: (05/12/2015 00:30:24 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (05/11/2015 05:26:27 PM) (Source: Application Error)(User: )
Description: WLANExt.exe6.3.9600.17415545041d0ntdll.dll6.3.9600.17736550f4336c0000005000000000003b17920f801d08bb8de17bb3aC:\WINDOWS\system32\WLANExt.exeC:\WINDOWS\SYSTEM32\ntdll.dll08fb842a-f7af-11e4-826e-7c7a91d73f9c
 
Error: (05/11/2015 04:39:05 PM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0"C:\Program Files\Microsoft Office 15\root\office15\lync.exe.ManifestC:\Program Files\Microsoft Office 15\root\office15\UccApi.DLL1
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-03-23 14:32:58.816
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-03-23 14:32:58.738
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-03-18 16:04:50.111
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-03-18 16:04:50.048
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-03-16 13:43:10.708
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-03-16 13:43:10.615
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-03-16 02:00:43.845
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-03-16 02:00:43.782
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-03-16 00:59:21.954
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-03-16 00:59:21.876
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
Adobe Photoshop Lightroom 5 64-bit (HKLM\...\{6C1A010F-9108-4162-A26F-9FEC4AC0F0F0}) (Version: 5.0.1 - Adobe)
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.3.133 - Adobe Systems, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.1.3212 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 5.0.1.3201 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.135 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.26.9 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Control Zone (HKLM\...\SynTPDeinstKey) (Version: 17.0.5.17 - Synaptics Incorporated)
HP CoolSense (HKLM-x32\...\{59F8C5AA-91BD-423D-BF05-09A80F39898F}) (Version: 2.10.62 - Hewlett-Packard Company)
HP Documentation (HKLM-x32\...\{5A43A440-C189-4066-BCDF-4B5A73E54DA3}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.7051.4593 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP System Event Utility (HKLM-x32\...\{23EF407B-E7D0-4CB6-8916-43E5B9EEFDED}) (Version: 1.0.9 - Hewlett-Packard Company)
HP Utility Center (HKLM\...\{AED1C141-3AFC-47FE-AE90-C820AA60B103}) (Version: 2.2.5 - Hewlett-Packard Company)
HP Wireless Button Driver (HKLM-x32\...\{30B2D1D8-0A07-4B71-9553-0710C5D31E35}) (Version: 1.1.2.1 - Hewlett-Packard Company)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6491.0 - IDT)
Intel Collaborative Processor Performance Control (HKLM-x32\...\0E7DAF70-FB54-4B91-B192-7E771C25AEEB) (Version: 1.0.0.1013 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.13.1706 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3304 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology(patch version 3.0.1335.5) (HKLM\...\{302600C1-6BDF-4FD1-1307-148929CC1385}) (Version: 3.1.1307.0362 - Intel Corporation)
Intel® Rapid Start Technology (HKLM-x32\...\{3D073343-CEEB-4ce7-85AC-A69A7631B5D6}) (Version: 3.0.0.1053 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.0.1016 - Intel Corporation)
Intel® Smart Connect Technology (HKLM\...\{9B5FD763-5074-474C-B898-24567E6450C8}) (Version: 4.2.40.2439 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{5586ea81-c047-4609-b47a-4bad18347b44}) (Version: 16.5.0 - Intel Corporation)
McAfee LiveSafe - Internet Security (HKLM-x32\...\MSC) (Version: 12.8.412 - McAfee, Inc.)
Microsoft Office 365 Small Business Premium - en-us (HKLM\...\O365SmallBusPremRetail - en-us) (Version: 15.0.4711.1003 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{45898170-E68C-4F02-AA35-C2186BF347A3}) (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{B39A6825-EA20-43EA-AB2D-A6BC0298D9A1}) (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4711.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4711.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4711.1003 - Microsoft Corporation) Hidden
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 29%
Total physical RAM: 8124.27 MB
Available physical RAM: 5731.89 MB
Total Pagefile: 9404.27 MB
Available Pagefile: 6552.15 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.82 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows) (Fixed) (Total:452.42 GB) (Free:407.56 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:15.31 GB) (Free:1.58 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\BIOLINKSYDNEYPC
 
Administrator            Business                 Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
07-04-2015 05:45:08 Scheduled Checkpoint
15-04-2015 02:46:21 Scheduled Checkpoint
22-04-2015 14:26:52 Windows Update
12-05-2015 23:49:06 Windows Update
 
**** End of log ****

  • 0

#4
talkingtree

talkingtree

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  • 53 posts

This is for the security scan

 

 Results of screen317's Security Check version 1.001  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
McAfee Anti-Virus and Anti-Spyware   
Windows Defender                     
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Google Chrome (42.0.2311.135) 
 Google Chrome (42.0.2311.90) 
````````Process Check: objlist.exe by Laurent````````  
 Windows Defender MSMpEng.exe 
 Windows Defender MpCmdRun.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 

  • 0

#5
rockmilk

rockmilk

    Certified monkey.

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  • 2,757 posts

Download the Net Adapter Repair All In One Please use this direct link

Save the application to your desktop,  right click and run as administrator.

Note: Your ethernet cable must be plugged in during this process!!

Click the Advanced repair.

sWXKRBM.png
 

  • Click OK at the prompt to continue.
  • The program will need to reboot your machine, allow it to do so.
  • Check your issue.
  • If the issue still persist re-open (as administrator) the tool, check all boxes in the picture below.

rgoQl1n.png


Click Run All Selected.

Any prompts like the one below, select All Network Adapters.

LeQsE0q.png

Once you are prompted to restart the do so.

tuD0mCA.png

Check your issue. report back.


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