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cannot enter secure sites


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#1
Mfornelli

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For about a month now I have not been able to get on secure sites. I spent many hours w/SBC tech support (my internet provider) and Sony. They have had me do everything, even reinstalling everything, but nothing has worked!!! HELP!!!
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#2
merlin811

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and you've tried lowering your security to medium or low?
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#3
Mfornelli

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Yes it is on low and the tech guy had me do stuff in dos mode and that didn't work
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#4
Mfornelli

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Okay right before this happened we had problems w/ pop ups, like 60 at a time, my husband ran Ad Aware several times and turn on the norton updates. The pop ups stop and thats when we had the problem w/entering secure sites.
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#5
merlin811

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ok Norton internet security is probably set too high go to options in norton and set them low to see if you can get back on.
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#6
Mfornelli

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I just tried and it said Access Denied. Only the Supervisor can view/change the options. Huh?
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#7
merlin811

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ok , open up norton internet security.the main screen will say "block traffic" "live update" "options" then on the left you'll see norton internet options.click on that to open it.then on the right you'll see Settings for: Make sure it says "Supervisor" or you'll have the problem you have.Now you can change what ever you need to. :tazz:
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#8
Mfornelli

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Okay, I did that not to sound stupid, but once I get that open what do I do? It's not like regular internet security where you put low. And now my Husband is telling me that he did not turn the norton updates on. The only thing he did was run Adware over and over again. Then the updates start by themselves. Arghh :tazz: !!!!! I just want to do online banking again!!!
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#9
merlin811

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ok lets do a couple things first,go to start>control panel>internet options>general
click on delete cookies then delete files.then restart your browser & see if you can log back on to your site.
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#10
Mfornelli

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I did that still not working
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#11
merlin811

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ok click on this link it will give you Microsofts anti syware see if it finds anything.

http://www.microsoft...re/default.mspx

and go to start>control panel>add remove programs

and scrolldown the list to see if there is anything you dont recognize.like Search assistant, bullseye ,or any other shopping or bargain installs.

Edited by merlin811, 14 June 2005 - 01:11 PM.

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#12
Mfornelli

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okay did that, found 23 things removed them, and still can't get on secured sites. Should I turn off Norton and see if that works?

Edited by Mfornelli, 14 June 2005 - 03:57 PM.

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#13
merlin811

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yes turn off norton (disable) but also go here first.

http://v5.windowsupd...t.aspx?ln=en-us

and do the express scan and see if you need any browser security updates or XP updates.then get back to me.... :tazz:
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#14
Mfornelli

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I tried and this is what it said:
Windows Update has encountered an error and cannot display the requested page.
Oh and Norton was already disabled??????????

Edited by Mfornelli, 15 June 2005 - 05:34 PM.

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