Glad it's a little better. Which media player are you using to watch the videos?
Also, can you remove the following program from add/remove programs?
System Optimizer
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Glad it's a little better. Which media player are you using to watch the videos?
Also, can you remove the following program from add/remove programs?
System Optimizer
Not sure...how can I determine player by chance?
Not sure...how can I determine player by chance?
Actually, I'm assuming you probably just watch Videos within your Google Chrome browser correct?
Yeah...like on youtube etc.
I think I have Windows Media Player though.
Well iE most of the time...don't use chrome to often.....Im really old school and limited...kinda stick to what I know.
Well iE most of the time...don't use chrome to often.....Im really old school and limited...kinda stick to what I know.
For what it's worth I still use IE too. Would you mind trying IE out on Youtube just to see if you encounter the same periodic streaming issues?
Will do.....trying out over next couple hours. So far so good. Apologize for delayed post, but work is keeping me busy.
Still acting up.....
Was watching a longer video and around the 4:15 mark it freezes....buffers for about 30 sec and carries on.
Next vid was slow to load and appear after initial advertisement you'd get on youtube.
Last thing I want you to try is to see if you have the same issues while using Chrome.
ok..ill head to chrome and try same vid
Played ok that time on chrome....
Think it makes a difference? Im not to educated with one vs the other : )
Think it makes a difference? Im not to educated with one vs the other : )
I do. I've seen this behavior before and using a different browser and sometimes player would work. At this point you are malware free. If you want to pursue the video playback issue further my suggestion is to post in our Windows 7 forum where the experts there have more knowledge on such things. We specialize in malware removal here and do best effort on other issues. Unless you have any other questions let's clean up some tools and provide you some advice.
OK! Well done, your computer is clean again! Part of our jobs here at G2G is to help you clean your computer. But beyond that and just as important is to provide you with some information to keep you safe and secure on the net as well as to share knowledge. Following is that information.
1. Clean Up!
We need to remove all the tools that we used so that should you ever be re-infected, you will download updated versions which may have updated detection logic.
1. Download Delfix from here.
2. Ensure everything is checked.
3. Click Run.
Note: The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.
Note: Delete any other .bat, .log, .reg, .txt, and any other files created during this process, and left on the desktop and empty the Recycle Bin.
2. Windows Updates
Another essential task is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats. Microsoft releases security updates that help your computer from becoming vulnerable. It is best if you have these set to download automatically. Follow the instructions below to ensure your settings are optimal.
1. Click the Start Orb in the lower left corner of the screen.
2. Type Windows Update in the search box that appears
3. Click on the Windows Update program that appears in the search results.
4. Click on Change Settings.
5. Select "Install updates automatically (recommended)" from the Important updates drop-down.
6. Choose a day and a time when you know the computer will be on and connected to the internet. The default is 3:00AM every day.
7. Ensure that all of the other check boxes are checked.
8. Click OK.
3. Keeping Programs Updated
You need to ensure that any programs installed on your machine are kept current. The bad guys exploit vulnerabilities that are found in older versions of software. A very good piece of software that keeps your programs up-to-date is Secunia Personal Software Inspector (PSI). You can download and install it from here. You can read more information about this free software as well as a video walkthrough from here.
4. Antimalware- Preventative
Note: Let's keep Malwarebytes installed as it's a fantastic piece of software. Malwarebytes is an anti-malware software and not an antivirus software so it won't conflict with the Antivirus that you are running. I would recommend that you open up this program, allow it to update and scan your machine at least quarterly...monthly if you can.
5. Crypto Warning!!!! - Complete Data Loss can occur!
There are particularly nasty infections out there at the moment that encrypt your data and hold it for ransom. You may read more about this here.
Note: The free version doesn't provide automatic updates. Periodically, you should open up the program (there is a shortcut on your desktop now) and select the Updates! menu....and select Check for Updates to see if there are any as this infection has serious consequences.
For more information about computer security and how to protect yourself when on the internet, please read this guide Best Practices for Safe Computing
OK, all the best, and stay safe!
Items for your next post
1. Contents of the delfix log
log
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