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Laptop too slow - Google Chrome Infected [Solved]

chrome infected pop-up processes slow streaming browising

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#46
micalparkz

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seems like formatting and booting is the only solution for me? computer is just too slow


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#47
BrianDrab

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seems like formatting and booting is the only solution for me? computer is just too slow

 

No, not yet.

 

 

Have you tried using Internet Explorer instead of Chrome to see how the streaming is?

 

Have you tried this?


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#48
micalparkz

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yes, i did. i must have forgotten to reply.

 

no major change noticed between IE and Chrome.

 

Only good news is, that pop up has not appeared again. Else, the computer seems too heavy n slow. 

 

Browsing is slow. Buffering would complete for youtube/dailymotion but video will still be unsmooth n jittery. 


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#49
BrianDrab

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Thanks. Time to narrow down the problem to software or hardware. Please perform a Clean Boot of your system and let me know how your machine and browser act. Is it better or no change?


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#50
micalparkz

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Done and the computer is performing much better, browsing is good, a lot better.

 

Some Relief ! Many Thanks Brian.

 

What ahead?


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#51
micalparkz

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just to add, after a couple of hours, it is again jittering


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#52
BrianDrab

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Let's take it one level lower then. Boot your machine into Safe mode with Networking and let me know if the issue presents itself.

 

Safe Mode With Networking

1. Click your Start button and type msconfig in the search box and hit enter.

2. Click the Boot tab.

3. Click the Safe boot option and then click the Network radio button.

4. Click OK and you will be asked to restart your machine. Go ahead.

5. Your screen resolution may not be ideal in the mode but we are doing this as a means of elimination to see if your symptoms are present in this mode.

 

Please let me know.


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#53
micalparkz

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Hi Brian,

 

Browsing has become fast now.

 

But resolution changed and audio is gone.

 

Streaming is a bit better, I can see the video with some jitters. As I can't hear sound, so can't tell much.

 

But overall, it is looking better.

 

I will change back to original settings for now.


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#54
micalparkz

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Brian, do you think is there any hope left apart from formatting the computer? 

 

Pretty tired of slow browsing and non-smooth streaming.

 

Many Thanks for your continuous support.


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#55
BrianDrab

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Brian, do you think is there any hope left apart from formatting the computer? 

 

Pretty tired of slow browsing and non-smooth streaming.

 

Many Thanks for your continuous support.

 

 

This is entirely up to you. It seems to work properly in Safe Mode which likely means there is a program or driver that is causing your issues when booted normally into windows. We can attempt to narrow that down more or you can reformat the computer. Reformatting may be the quicker option but again this is up to you. Let me know what you decide.


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#56
micalparkz

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I will go with Narrowing it down further.

 

Thanks.


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#57
BrianDrab

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OK. Boot your machine back up normally and then follow the instructions below.

 

Diagnostic startup

1. Click on your Start button and type msconfig in the Search box and then hit enter.

2. The System Configuration screen will come up.

3. Click the Diagnostic startup radio button and click OK.

4. Reboot when prompted.

5. Let me know if the issue presents itself.


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#58
micalparkz

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I will look at it soon, just been too busy with month end work.


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#59
BrianDrab

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No worries. As long as you check in at least once every 4 days your thread will remain open.


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#60
micalparkz

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Oh then I wil do it on Friday with the weekend on cards.

 

Many Thanks.


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