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brothers printer re install error 0x0009


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#1
nickf33

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Tried to download (drivers and software.) Received cannot start app installer  xxxxxx0x0009.

Able to install drivers scanner twain but need the software for full operation. OS XP.Can you help ?

Thanks  Naturally do not have disc.


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#2
Ztruker

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What is the printer model?

Can you provide a link to the Brother web site where the drivers to download are located?


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#3
nickf33

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http://support.broth...lang=8&type3=11


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#4
nickf33

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MFCJ470DW


Edited by nickf33, 20 May 2015 - 08:22 PM.

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#5
Dashing star

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Did you follow the instructions shown there?

 

  • Make a temporary folder on your HDD [hard disk drive] as the location to save the downloaded self-extracting file. e.g. C:\brodnt
  • Disconnect your Brother machine from your computer if you already connected an interface cable.

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#6
nickf33

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thanks star

 

ScreenHunter_23 May. 21 07.55.jpg

 

ScreenHunter_23 May. 21 07.55.jpg

 

Edited by Ztruker to fix images (I hope).


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#7
Ztruker

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I downloaded and started it and it runs okay but this is on my Win 8.1 Pro X64 system. Also just tried it on my XP guest under Oracle VitrualBox and it starts okay there too.


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#8
nickf33

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Thanks ztrucker I sent for replacment disk, just thought about it. Ill see what happens.


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#9
nickf33

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Thanks Z got the cd-rom and download it.


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#10
Ztruker

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Glad to hear all is well, take care.


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