[SamStencil]

Hello guys again!

My mom ( no no, I'd tell if it was me ), was trying to be safer and installed Spybot Search and Destroy on her computer, and even carefully unchecking, the Ask bar + 123rede (something like searchult or hao123) page got stuck in the chrome and IE homepages.

- I followed a tutorial on youtube removing Spybot and the Ask bar with Revo and removing each item I found on Redegit related to 123rede, but Chrome and IE are still opening it as homepage. On the configs, it is normally set google as homepage.

- I also installed and ran Malwarebytes and it found nothing.

 

- AVG keeps showing warning of Trojan Startpage.xmm and today it has shown two new warnings, both as Generic_r.exe, but two out of those three can't be removed since it says they've been through an action before...

I put a printscreen from her computer of the warning on AVG on dropbox (sorry it's all in german): https://www.dropbox.....12.31.png?dl=0

 

Can somebody help?

Thank you!

[Advertisements]

Hi, lets see if we can remove the miscreants for you. Language is no problem as I have a little schoolboy German

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Select additions and shortcut txt at the bottom
• Press Scan button.
  
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please post the three logs generated.

THEN

Download aswMBR.exe ( 4.5mb ) to your desktop.
Double click the aswMBR.exe to run it.
You may be offered the option of using virtualisation, accept that
When it offers to download the virus database allow that as well
Click the "Scan" button to start scan




On completion of the scan click save log, save it to your desktop and post in your next reply

[Essexboy]

Hi, lets see if we can remove the miscreants for you. Language is no problem as I have a little schoolboy German

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Select additions and shortcut txt at the bottom
• Press Scan button.
  
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please post the three logs generated.

THEN

Download aswMBR.exe ( 4.5mb ) to your desktop.
Double click the aswMBR.exe to run it.
You may be offered the option of using virtualisation, accept that
When it offers to download the virus database allow that as well
Click the "Scan" button to start scan




On completion of the scan click save log, save it to your desktop and post in your next reply

[Essexboy]

Due to lack of feedback, this topic has been closed.

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